Stamford Subaru

Complaint: [redacted]
I am rejecting this response because: I have photographs showing that the car was grossly over filled with oil.  It does cause damage to the engine and this needs to be addressed.  In regards to the modifications to the engine, they are purely to make the engine run safer (replaced a few plastic parts with metal versions) which is irrelevant to this situation.  I am not required to use Subaru branded oil and if the dealership did not feel comfortable using the oil I provided they should not have accepted the job.  
My concern about the tires is that they were fine when I brought them to the dealership and shortly after leaving I found multiple screws driven into the rear tires.  Given the situation with the oil it seems as though the dealership is trying to discreetly cause damage the car so that over time I will be forced to spend more money in their service department.  
Since bringing this to the manager's attention he has been nothing but belligerent, aggressive, and insulting and refuses to even discuss working this out.  His response to this complaint is a minor example of how I have been treated.
Sincerely,
[redacted]

My employees say they never said this to the client.  In the end, what a client does with their vehicle once they leave the dealership is their business.  If dealers / car companies were at fault for every accident that occurs once a client leaves with their vehicle, there would be no more automobile companies.  Everything about the vehicle is located in the owner's manual which was provided to customer.

Revdex.com:
The check as finally been received by [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...

this resolution is satisfactory to me.
Sincerely,
Kevin Corley

To whom it may concern:
 
We apologize for any problems you may have had in dealing with our company.  We are happy to refund your deposit in it's entirety due to the circumstances of the situation.  In your last email to us, you indicated that [redacted] would be disputing...

the charge.  In this case we will simply let them credit your account.In response to the dollar amount taken on deposit: [redacted] had emailed you on July 21st and indicated to you that the minimum amount taken on a credit card is $1,000. 
Thanks you for considering us for this transaction.
 
All the best,
 
[redacted]

All monies were returned to customer as desired.

Hello,
I am sorry for the delay in processing the refund of GAP insurance. I have looked into the matter and there is a refund of $168.75 due to [redacted] The check is being cut today. Everything [redacted] had mentioned is true regarding the untimeliness of this all as well as vacations and...

a very busy time of year. For the delay, we truly apologize but hope [redacted] can understand. As I said, this check will go out today. If you do not receive in a weeks time, feel free to call me directly.
All the best,
[redacted]
Subaru Stamford

Customer came in with modifications to his car.  He brought his own oil and we did not overfill it as he said.  Also, overfilling it would not cause a problem.  He wants tires and an engine?  What is he talking about?  The car is fine and he's not welcome back here. ...

[redacted]

Complaint: [redacted]
I am rejecting this response because: I have photographs showing that the car was grossly over filled with oil.  It does cause damage to the engine and this needs to be addressed.  In regards to the modifications to the engine, they are purely to make the engine run safer (replaced a few plastic parts with metal versions) which is irrelevant to this situation.  I am not required to use Subaru branded oil and if the dealership did not feel comfortable using the oil I provided they should not have accepted the job.  My concern about the tires is that they were fine when I brought them to the dealership and shortly after leaving I found multiple screws driven into the rear tires.  Given the situation with the oil it seems as though the dealership is trying to discreetly cause damage the car so that over time I will be forced to spend more money in their service department.  Since bringing this to the manager's attention he has been nothing but belligerent, aggressive, and insulting and refuses to even discuss working this out.  His response to this complaint is a minor example of how I have been treated.
Sincerely,
[redacted]

This lady bought a car from us in March and has used it for 13,000 miles.  She towed it in back of her camper and ruined her transmission.  I called Subaru and due to my influence had them cover the cost of repairing her transmission.  In addition, I offered her $4,000 more for her...

car than another Subaru dealer offered because I have empathy for her situation.  She denied my offer and has threatened to sue me.  Some people in this world will not take responsibility for their own actions.  She wrecked the transmission and then turned down the best offer she will ever get.  I welcome her lawsuit so a court of law can tell her that she is at fault.

Complaint: [redacted]
I am rejecting this response because:
I was never told pending inspection. The pre owned manager admitted this when he stated that he told the assistant manager to call me right away when he found out he told me it would be 23,200 period. I worked previously at a Subaru dealership and never took it there for an evaluation so where they got that information from is beyond me. I never got it appraised at the current dealership only asked if the original offer was fair and they said yes. My current dealership does not typically deal with off brand vehicles unless they are luxury which a Subaru is not. I stated why it took me a few days. I felt wronged and I asked people in the same business and same position if I had a right to speak and was told by numerous people that the move they pulled was a bait and switch and very wrong. The modification of the exhaust is a Subaru part that is in subarus catalog. The tail lights would not cause emissions to fail in ** and as far as in ** I am in familiar so I can not comment on that matter. I was told that the difference I had to pay was to put on a new exhaust and certify he vehicle. Neither were done the car is being sold with the same exhaust and not certified. Twice I was lied to about involving money. Once on the value they would give me and 2 what my money would be used for. I was never offered a ride to pick up the car simply told you can pick up the vehicle if you don't like it. I had already returned my plates whether I liked it or not I can not drive a veh with no plates according to law in ** or ** or any other state. The A+ rating is nice but does not change he fact that in this situation I was wronged. Reputation is only as good as your last customer.
Sincerely,
[redacted]

Review: We were looking for a 2016 [redacted]. Subaru Stamford had the specific vehicle we were looking for. Spoke with a sales person, and once agreed on the price for a vehicle that was already in their inventory, agreed on a $500 deposit. The contract stating Deposit: $500 was signed and returned.

I was unable and unwilling to get financing through Subaru due to my desire to borrow against my retirement account to pay for it. Once the check for the amount of the vehicle was issued, I was informed that it was only valid in [redacted].

I called and spoke with the sales person, who put me on with a manager. I explained my situation and requested that my deposit be returned due to my inability to now pay for the car. They told me they would call me back. They did, and stated they would be keeping my $1000 deposit. "A $1000 deposit? I agreed to a $500 deposit, not $1000" I said. Nope, they went ahead charging my card for $1000, ignoring the contract signed stating the deposit was for $500.

Imagine my shock being told your deposit would not be returned, but on top of that it was double of what was agreed upon! When confronted with this information I was told "that was my mistake" by the sales department. I agree. They continued to refuse my request for any refund of any deposit.

I was also told that the price for the vehicle would be changing, a discrepentcy over labor costs over dealer installed options, which then changed to "oh the car arrived with those options" now back again to dealer installed options. Give me a break.

Finally, I spoke with the sales manager [redacted]. What started as a polite conversation quickly turned into a 'talk over what you're saying so I don't have to acknowledge anything' conversation. He refused to admit the multiple breaches of the contract and again refused any refund. He would not address the discrepentcies in both the deposit amount (continually stating "deposits are non-refundable"), along with the changing price of the installed accessories.

I am so uncomfortable with the idea of proceeding with business with Stamford Subaru, I want my money back and hope to warn others to stay away.Desired Settlement: Refund of $1000.00 due to multiple breaches of contract, and public record of their unprofessional business practices.

Business

Response:

To whom it may concern: We apologize for any problems you may have had in dealing with our company. We are happy to refund your deposit in it's entirety due to the circumstances of the situation. In your last email to us, you indicated that [redacted] would be disputing the charge. In this case we will simply let them credit your account.In response to the dollar amount taken on deposit: [redacted] had emailed you on July 21st and indicated to you that the minimum amount taken on a credit card is $1,000. Thanks you for considering us for this transaction. All the best, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if it is followed through with.

Review: Hello, I am contacting you in regards to a conflict I had with Subaru of Stamford. I went to purchase a used car after a good time of negation, we finally came to a compromise. I signed the contract and put down $500.00 dollars. I received a call from [redacted] the used car sales manager telling me he wanted to charge me another extra $500.00.Here is an elaborated version below. Prior to going to your dealership I spoke on the phone twice and I came twice. [redacted] (Used Car Sales Manager) told me that he had fully inspected the vehicle and the only problem were the tires and battery which he had replaced. When I came in and he again reassured that me, we dont sell defective cars, the care is 100% fine, I stand by my cars, and that the carfax accident was inconsequential and his mechanic thoroughly checked every detail. The original asking price was $6,999.00 which is approx. $2,500.00 above the Kellys Blue Book value and Edmunds price. We finally agreed upon $5,500.00 and signed a contract where I put down $500.00. After spending another hour finalizing everything [redacted] then told me it would be ready on Monday. On late Monday I received a call from [redacted] telling me that after all this work, he wanted to charge me an extra $500.00 for extra work you did. He was already getting way above the KBB and Edmunds price, we agreed upon a set price and he exhaustively assured me that the vehicle was throughly inspected prior and is in great working order. I invested a lot of my of my time into this. This car is on consignment and [redacted] explained that he was not happy with his commission, I thinks its a breach of contract as well as being bad business practices and unethical to try to pass the costs over me. (I am not even quite sure there were even any costs at all) Thanks, Andrew Levin9[redacted]Desired Settlement: I do not want to pay the $500.00 dollars extra

Business

Response:

Situation handled. Customer said they would notify Revdex.com that everything has been handled to his satisfaction. Customer's contact was off yesterday and nobody ever spoke to him about results.

Thanks!

Consumer

Response:

I have spoken with the company, "Subaru of Stamford," we have come to a conclusion and I am rescinding my complaint.

If for some reason between today and the time of pickup they do not honor the agreement or make any retaliation towards me, I will reinstate my origional claim. I intend to throughly inspect the automobile.

As for now please consider the matter closed!

Review: September of 2015, I purchased a [redacted] from Stamford Subaru. At the time of the purchase, I was told the vehicle was all wheel drive, and great in the snow. Come to find out after I got home the car I bought was front wheel drive, not AWD as I was told. I have been in contact with the Manager as he was trying to figure out a solution and then ended up with no options other than paying more for another car I cant afford. I put a significant amount of money down on a car that I was deceived into thinking this was a safe car for the snow for my young children and myself. There is not a chance I would have purchased an automobile that was NOT 4WD or AWD living in New England. Their lack of concern, and how they don't care is a terrible feeling. I hope that I can get somewhere after lodging this complaint.Desired Settlement: I would love for my money to be returned and to be able to get into a car that is All Wheel Drive that I know would be reliable in the snow, and all year round. I know buying a car isn't easy, but I researched this car for months before I bought it. Just from the wrong dealership. Thank you

Business

Response:

[redacted] was looking at 2 of our Chevy Equinox vehicles. [redacted] discussed with our salesperson, Marcial that she needed a vehicle with more room than her sedan because she needed space for a stroller. It was clearly explained that both vehicles were Front Wheel Drive. She decided on the 2014 model because she said that she received some additional money from a family member and wanted that one. While at the dealership, she was given a [redacted] report that clearly states it's "front wheel drive". Her insurance binder clearly states it's "2WD". Her extended warranty shows that the checkmark for "4WD" is not checked. The buyers order that she signed states "FWD". All of this is proof that she knew that the vehicle is Front wheel drive. We have tried to help her trade out of it but she is not accommodating to the inventory we hold and she wants more expensive vehicles without coming out of pocket. We'd be happy to help her but she needs to be reasonable.Thanks,George D'AngeloSubaru Stamford

Review: On 11-25-2011 I purchased a Subaru [redacted] from Subaru Stamford along with GAP insurance. At time of purchase the GAP insurance was $489. On 10-11-2014 the Subaru [redacted] that is listed above was involved in a accident and deemed a total loss. At time of loss I did not need the GAP insurance since the value of the car was greater then what was owed to the bank in which I had the loan with. I then contacted the GAP insurance company ([redacted]) to inquire about receiving a refund of the unearned portion of this policy. After speaking with a representative they informed me that I would need to contact the dealer where I purchased the Subaru [redacted] form and request the refund from them.

On 10-31-2014 I emailed Subaru Stamford and requested a refund. Here is my original email:

Hello [redacted], I would like to cancel my GAP insurance that I purchased through your dealership in 2011 on a 2009 Subaru [redacted] with a VIN of [redacted].

Attached you will find copies of the original contract along with the total loss statement from my insurance company.

Please let me know what else we need to move forward on this.

Thank You, [redacted] Here is the response I received on 11-1-2014:

Hi There,

As far as I know how GAP works, if a car is totaled, GAP paid the balance and therefore was terminated when the loan was paid off. The other was to cancel GAP, is if the customer paid the loan in full and the GAP was not used because the car was simply paid off. I will look further into this, but I do not believe there is any refund due.

Thank You [redacted] financial services manager

Here is my response back on 11-1-2014:

Thanks for your reply. I spoke with the GAP insurance company and they stated that if the GAP insurance was not needed during the time of the loan and the car is no longer in my possession then I have a refund due for the unused portion.

Do you need a phone number of the GAP insurance company? I was on the phone last evening with them and we tried to conference you in but you had left for the evening.

Let me know if you need any information. [redacted] Here is his response back on 11-1-2014:

ok ,that puts a different spin on it that I did not know about. I will print out the total loss info you sent me and will contact the warranty company.

Thank You

financial services manager

Here is another email from Subaru Stamford on 11-1-2014:

just faxed info to warranty company. if all goes well, we should receive refund in about 4 weeks then we cut a check to you.

Thank You

financial services manager

Here is a email I sent [redacted] On 12-1-2014 Inquiring about my refund:

Hello [redacted], have you heard back from the GAP insurance company ?

Here is his response on 12-1-2014:

I just asked my office manager and we have still not received our refunds, but I was told it should be in by next week, I will follow up and let you know.

Thank You

financial services manager

On 1-20-2015 I called [redacted] at Subaru Stamford and Inquired about my refund, no return phone call was made so I emailed

Here is my email 1-24-2015:

Hello [redacted], it is Saturday evening and I have not heard back from you form our phone call last week. This entire transaction is unacceptable.

I have contacted the GAP insurance company and they have again said that the check was mailed back to you in early November of 2014.

I cannot understand why this is taking so long and without communication from you and Stamford Subaru. I expect communication by noon on Monday. [redacted] Here is his response from a email on 1-26-2015:

I'm sorry. The money I was told hit us at the end of the year. Our office manager who cuts checks was off the last 2 weeks of the year and this month she was closing out the year. I will bring it to her attention. I don't do refunds, I'm sorry.

Thank You

financial services manager

On 1-20-2015 I contacted (phone call) the GAP insurance company, they informed me that a check was cut to Subaru Stamford in early November. It is now 2-2-2015 and I have not yet received a refund from Stamford Subaru. I have copies of my emails along with phone logs.Desired Settlement: I would like to see a refund back in the amount of $195.60 this would be the unused portion of the insurance policy. $489.00 for 60 months. $489.00 / 60 = $8.15 a month. Car was in my possession for 36 months. So amount unused was 24 months at 8.15 is $195.60

Business

Response:

Hello,

I am sorry for the delay in processing the refund of GAP insurance. I have looked into the matter and there is a refund of $168.75 due to [redacted] The check is being cut today. Everything [redacted] had mentioned is true regarding the untimeliness of this all as well as vacations and a very busy time of year. For the delay, we truly apologize but hope [redacted] can understand. As I said, this check will go out today. If you do not receive in a weeks time, feel free to call me directly.

All the best,

Subaru Stamford

Review: I am a first time car buyer and was told by Subaru [redacted] that in order to have my credit ran, I had to put a deposit of $500 which the sales representative and the director of finance indicated was refundable. They had me sign a retail pur[redacted] order where no deposit is mentioned nor the following:

- annual percentage rate

- finance charge

- amount financed

- total of payments

- total sale price

When the director of finance called me back 2 days later to let me know Subaru/[redacted] approved me for the loan, loan that was not did not meet my expectations, I told him I needed to discuss the offer with my husband and to call me back with all the missing numbers (listed above). He mentioned that is computer system was done and could not provide me with those numbers immediately and that he will call me back.

He never did. He also never returned any other call I made that same day.

When I called him back the following day to inform him we decide to not go further with their offer he told me that the deposit I had made was not refundable.Desired Settlement: I would like Subaru [redacted] to refund the $500 deposit they had me pay by misleading me.

I didn't sign any document stating that I agreed and accepted the financing plan I was approved for.

Business

Response:

I spoke to customer and we credited her credit card last week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I bought a [redacted] from this dealership Jan 22- 2014 . The car itself runs great without any issues and price was very fair. My issue is with the extended warranty that was sold to me. I was informed that this warranty could be cancel at any time with refund . I've try on numerous times to contact the dealership to take care of this problem . The dealership has given me excuse after excuse without any help . I'm starting feeling that they have took advantage of a person who's first language is not english .Desired Settlement: I would like balance from warranty to be refunded cash or check to me.

Business

Response:

Hello, This refund has been delayed from the Warranty company, [redacted]. I have looked into the matter and have confirmation that it is cancelled. 84.25% of the purchase price minus a $50 cancellation fee is being refunded to the customer. Please keep in mind that if the car is financed, the lienholder (bank is due the money). In this case, the check will be made directly to [redacted] Bank. We apologize that Mr [redacted] has felt taken advantage of. This is truly not the case. [redacted] has admittedly made the mistake in an email to me today. The credit will be reflected in Mr [redacted]'s account in the near future. Thanks, [redacted]Subaru Stamford

Review: I aply for car lone I find credit union where I can have the credit

I go look for the car I look for used car around 15000$ because credit union finance only 80%shower off the car I have 5000$ so that will work.

I explain my situation and to I need that car befote Friday may 15

That was Saturday may 09 they dot have used car what I will like but

They convinced me to new car with one of they credit company.

they promise me similar rates if not they give me back my deposit

500$cash.

I came today monday may 11 10:00 am and they tell me I can't have credit there and my deposit I will have in the week by check

that not wat I here when they take my money.

"they say if we don't sale you car we give you money back we not keep people money".

Now im two day later 500 less money less chanse to buy car.Desired Settlement: Same day we refused transaction exactly like they ([redacted] and finance menagerie ) say.

Consumer

Response:

Hi thank you for intervention ,I tell them I will put the claim to Revdex.com ,and money magical way wait for me 3:30pm, just like they promise Saturday Thank you one more time you can close the claim.

Business

Response:

Customer gave us $500 cash on Saturday for a deposit on a vehicle. We deposited cash as standard operating procedure on Monday morning. After working with banks, we could not get him approved. We cut him a check back on Monday. He was complaining that he wanted cash back but we do not keep cash of more than $300 in house at any given time and this is our policy and has been for ten years. This complaint is ridiculous.

Review: [redacted] Subaru sales person, Teddy and Sales Manager, Rick sold us a 2015 Forester guaranteeing that vehicle cold be towed all 4 wheels down. We informed them that we were taking a 1 year RV trip and this towing feature was 100% necessary to purchase the car. We traded in a car that could not be towed further enforcing the importance of needing a vehicle that could be towed all for down. The Salesmen further confirmed the car could be towed down by looking it up in the owners manual.

10 days into our trip, the transmission was broken. The car is stuck in [redacted] and it has been confirmed to us that this vehicle cannot be towed all 4 wheels down. It is useless to us for this reason, fixed or not. The information given to us by [redacted] was wrong and we have not had a car for 10 days and counting.

We have lost all of our down payment, money for financing, towing kits installed on the car and now incurring rental car fees by the day. We are losing time on our 1 year off that we have been saving for for 10 years. We need to buy a car and have no money to do so.

We want to be completely released from our the car, financing from the bank, reimbursed for all of our lost money and accrued debt.Desired Settlement: We have lost all of our down payment, money for financing, towing kits installed on the car and now incurring rental car fees by the day. We are losing time on our 1 year off that we have been saving for for 10 years. We need to buy a car and have no money to do so.

We want to be completely released from our the car, financing from the bank, reimbursed for all of our lost money, down payment and accrued debt to date

Business

Response:

This lady bought a car from us in March and has used it for 13,000 miles. She towed it in back of her camper and ruined her transmission. I called Subaru and due to my influence had them cover the cost of repairing her transmission. In addition, I offered her $4,000 more for her car than another Subaru dealer offered because I have empathy for her situation. She denied my offer and has threatened to sue me. Some people in this world will not take responsibility for their own actions. She wrecked the transmission and then turned down the best offer she will ever get. I welcome her lawsuit so a court of law can tell her that she is at fault.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The offer made by [redacted] Subaru still leaves us with no car that can be towed, (the sole reason for the purchase) and debt of over $10,000 which includes our trade in, tow kits, finance charges,etc.We did nothing wrong but believe the sales people at [redacted], who confirmed the Forester could be towed all 4 down. We Should not have to carry any debt because their information was wrong.

Review: Customer for nearly a year and a half. The one time I make a customer service complaint to the store manager the employee that was handling my case rudely accused me of getting them in trouble and refusing to help me upon future visits.My car was in for service, they had it nearly a week and gave it back with a damaged wheel that doesn't hold air. Among other issues like charging hundreds to my insurance company for parts and services not rendered, etc. Reported to general manager / owner who told me personally that he simply chooses not to get involved or attempt to make things right. Reported the dealership to their corporate handlers who informed me they can only document the incident but cannot make the dealer be held accountable for damages or make them help me - they can only apologize. When asked why they didn't have the authority they informed me that the dealer principal is claiming this is a special circumstance and that essentially allows him to sweep the matter under the rug.Short of taking the matter to court or calling this a loss there appears to be little or nothing I or anybody else can do to fix the problem.Desired Settlement: I want my damaged wheel repaired or replaced at no cost to me. Henceforth I will seek a different facility for future service.

Business

Response:

Customer is a disgruntled former employee. He has problems with many members of our staff and makes our employees feel uncomfortable. We are working with Subaru corporate for him to get serviced at another local Subaru dealer and the Service Manager, [redacted] is happy to manage the situation and in between with Us, the Subaru dealer of his choosing and his aftermarket warranty company. Beyond that, we would like if he would not enter the premises of our dealership again. In our nine year history, I have never banned a customer, but this man makes multiple employees uncomfortable and we are always trying to create a comfortable environment for our clients and employees. Thank you.

Review: I have been patiently trying for 6 months to obtain a refund for the extended warranty purchased with my car in May 2013. Below is a summary of the actions taken over the past 6 months.7/23/13 - Emailed formal request to cancel extended warranty. No response.7/29/13 - Follow up email requesting response to my first email. [redacted] from Subaru Stamford asking me to contact [redacted]y.8/10/13 - Called Subaru Stamford. [redacted]y agreed to process the request and stated the warranty refund would be sent to the lien holder. [redacted] stated that no other action was required on my part.9/6/13 - Follow up email sent due to no refund or confirmation being received. [redacted] informed me that [redacted]y was no longer with the company and that [redacted] was the new finance manager. [redacted] emailed me requesting additional information to "begin to process the cancellation".9/12/13 - All requested information was faxed to Subaru Stamford.9/17/13 - Follow up email with [redacted] sent to confirm paperwork was received. No response.9/26/13 - Second follow up email to [redacted] to confirm paperwork was received. [redacted] responded that the paperwork had been submitted and I should hear something within 3-4 weeks.11/12/13 - Follow up email sent to [redacted] to check status of warranty cancellation. No response.11/18/13 - Second follow up email sent to [redacted]. No response.11/25/13 - Contacted Subaru Corporate help resolving this issue. [redacted] from Subaru confirmed the cancellation was submitted on 11/12 (not 9/26/13 as [redacted] claimed). *ohn stated that [redacted] Finance should receive the payment around the third week in Decemeber.12/30/13 - Refund still not received. Email sent to [redacted] informing him that no refund was received.12/31/13 - [redacted] responded claiming that he contacted Subaru Stamford and that [redacted] would research the reimbursement.1/7/13 - [redacted] informed me that [redacted] advised I should expect reimbursement in 7-10 days.Desired Settlement: I would like a full refund of extended warranty, in the amount of $1999.38, immediately, without further delay or discourse.

Business

Response:

Check has already been sent to [redacted] Finance. Sorry for the delay.

Consumer

Response:

The check as finally been received by [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Kevin Corley