Star Aquarium

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of January I sold the property in questionOn the owners disclosure form I had to put the second floor A/C did not workI had to reduce my sale price to allow for replacement of A/C system. I no long own that propertyMy request is for not to be charged for something they themselves said they couldn't fixI in good faith sent certified mail $for the service callMy complaint is becuase they charged me for something they did not fixAt that time I purchased $in window A/C to cool the second floor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** *** *** *** *** *** ** ***
*** *** *** *** *** ** *** To Whom it May Concern:In response to Peninsula’s letter to me dated November 30, 2017. Peninsula claims that I ‘rushed to file a completely unjustified complaint’. When I filed the complaint on 11/15/17, I had already left SEVERAL unreturned messages over the course of and a half weeks, sat on hold over the course of SEVERAL other phone calls for probably over an hour (unsuccessful in getting through to anyone either time). I had sent a fax in a full business days prior, to which I received NO RESPONSEOn 11/13/I left one final message asking for someone to call me. I indicated that if I did not receive a call by the end of the next business day (as their voicemail indicates they would), then I would be filing a complaint with the Revdex.com. At no time did I know that a work order had been entered for a refundI did not receive a return call after that, so I filed a complaint two days later. I assert that my complaint of inconsistent trash service and poor customer relations are, in fact, warranted and truthful, and I felt that I had no other choice because I did not expect to hear anything from anyone at that point Peninsula claims that they processed all of this customer’s requests in a timely manner, however this customer did not allow a reasonable amount of time to process these requests before filing my concern. I would like to state that Peninsula did not process all of my requests. Not until they received a fax did they act. They returned none of my messages over a several week period. I wouldn’t say this was processing all of my requests in a timely manner. My garbage cans were NOT removed from my home on 11/16/17. They sat in my yard for several more weeks. On Saturday December 2, I noticed a Peninsula box truck in my neighborhood that appeared to be delivering trash cans. I stopped and politely asked the men if they were scheduled to come to my house. They said they did not have me on the list. I asked them politely to come and remove my cans. They followed me to my house and removed them I am unsure what Peninsula is referring to when they indicate they were removed on 11/16/17?Ultimately, I am have now been reimbursed, and the trash cans are gone. There is no further action to pursue with Peninsula, except to correct all of the misstatements in their response to my complaint. Perhaps Peninsula would be interested in looking into the long wait times and unreturned messages, if they really “take customer service and customer requests very seriously” as they state in their response to me. I know for a fact I wasn’t the only customer trying to get through in November based on the poor trash service we were dealing with. I wish Peninsula good luck in their business venture

We have reached out to Mr *** and are going to his home the week of 11-7-to make some modifications to his system

we are happy to reschedule the appointment to install your propane serviceor credit the charge and remove our tank. just let us know how you wish to proceed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
***
***
I found the response from Peninsula puzzlingThe company alluded to all events that made picking my trash impossibleAfter all my conversations with this company, not a single explanation was ever given to meThis events were mentioned by never explainedI will accept a credit on one conditionThe credit will compensate me for the misses pickup and the aggravation of rolling a full trash can out for four daysI also hope I can inform my neighbors that they too will be getting a credit

Customers agreement automatically renewed on 10/14/A brochure with terms and conditions are given at time agreement begins and upon renewalPeninsula will cancel policy if notified prior to renewal or up to days after renewingFirst contact from customer was on 4/21/despite multiple
efforts from credit department to contact and discussCustomer was told at that time contact would not be canceled

Please review the attached letter in regard to our response to this customer complaintIf there are any questions, please call ***Thank you

The attachments contain a letter to the customer and a transaction record of refund for this customer concernPlease contact our offices at *** for any additional questionsThank you

Regarding Mr*** *** account, questions, and requests, we have credited the account for the entire amount billed for the initial service call on 1/6/and for the entire amount of fuel oil pumped out of his tank on 1/26/The customer was given a phone call from one of our
representatives explaining the credits and scheduled a technician to come out immediately for the cleaning
We have also sent a technician to his home to complete the cleaning and removal of all soot in the area of the new installationThere was some small staining on the concrete after the cleso we will be returning one more time with cleaning chemicals to remove the stainAll of this was explained to the customer and he agreed to the plan of action

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank for touching baseI am assisting my uncle regarding this matterThe following is a summary of our concern. I was informed by the Service Manager that the tank on *** ***’s property holds gallonsWhen “topping off” a tank Peninsula Oil & Propane considers it filled at 250/gallons because they must leave room for expansion. So, if gallons were delivered on October 14, and gallons delivered on October 28, that meant a total of gallons were delivered in a two week periodIf Peninsula’s statement is correct regarding a full tank, then Mr***’s tank had only gallon (if not completely empty) of Kerosene before the initial fillAlso please note, the property was winterized prior to the October delivery so no fuel would have been used between the two deliveriesFor sure, this does not historically follow the customer’s previous buying pattern or usage. I questioned Peninsula if there could be an error regarding the second delivery since the care taker of the property said no ticket was left (even though a copy was provided me when I requested)There was some confusion regard which billing statement was sent to *** ***'s Baltimore addressAlso, the care taker’s stick reading did not confirm the quantity of Kerosene billed by Peninsula. During my phone conversations the company provided no concrete facts just generalizations regarding how state regulations insured their pump meters and truck GPS system worked correctly; therefore, it would be impossible for an error on their part. When I pressed the issue further, they offered to forgive the finance charges and reduce the second delivery by $per gallon. My uncle and I still puzzledWe strongly believe that only one delivery was received. Please help us resolve this issue Regards,

Our stance on this complaint is unchangedCustomer stopped payment on a check for services providedWhen we were notified the system was not working we were not granted access back to the home to see if it could be repairedCustomer did not return our phone call until collections efforts were made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Please refer to the attached documents for our letter in response as well as supporting documentsThank you

*** *** *** Mr*** owns one of our Club Memberships which affords him an annual tuof his boiler. During our inspection, the Technician discovered cracks in the fire box. He informed the occupant and told her he was going to “red tag” (placing a red tag on the unit) the
boiler. Red tagging a combustion appliance requires notice to the occupants of a potential unsafe condition. The unit is normally turned off and the occupant is notified. This is an industry standard operating procedure when cracks are found in heat exchangers or fire boxes (combustion chambers in heating units). The American Gas Association (AGA) and the Gas Appliance Manufacturer’s Association’s (GAMA) position is that any crack in a heat exchanger or combustion chamber constitutes a defect and requires replacement After telling the occupant, she immediately made a phone call. Unbeknownst to us, she was the tenant and the call was to the landlord. Our Technician explained to Mr*** the condition of the boiler. The Technician told Mr*** (and the tenant) that there were cracks in the fire box which could create a hazardous condition of CO (carbon monoxide). We never told either one that there was CO in the house, only that there was potential for the condition. Court cases have held that HVAC Companies are required to notify building owners and tenants of unsafe and/or potential hazards. The boiler is years old and we gave Mr*** a range of prices to replace the boiler. We contacted our Distributor (R.EMichel) who explained to us that parts were no longer available. Given these facts we notified Mr***. As he describes it, he had someone else look at the boiler and found no cracks. We subsequently sent another Technician to the residency, using a HD camera took pictures of the cracks and we sent these to Mr***The technician’s analysis showed ppm (parts per million) of CO at the boiler. This level is greater than the amounts allowed by NIOSH, The World Health Organization, ASHRAE and Fire Departments. He had someone else take care of the boiler. There are some repair methods that can band aid a “fix”. However, most of these methods are not approved or recommended by manufacturers. A major component failure of a year old appliance should be grounds for replacement. Once again, some courts have ruled that landlords have the legal responsibility to notify their tenants of potentially unsafe conditions. Once again, neither Mr*** nor the tenant were told that CO was in the house. We gave Mr***, two professional low level CO Monitors to use in the house to reassure the tenantThese monitors start recording CO at ppm. Notification of unsafe conditions does not, in any way, approach the use of “scare tactics”. The facts are simple, the boiler is years old and had a major component failure. We did our professional due diligence and notified the effected parties. After the conditions as stated above were discovered, we did not finish our tupending a decision by Mr*** as to what he wanted to do. He chose to allow someone else to handle his situation. We would be willing to refund the money he paid for his Club membership of $

Please refer to the attached documents in response to this customer concernIf there are any questions, please feel free to contact us at *** Thank you

Revdex.com:
I have tried to review the response made by the business in reference to complaint ID ***, and cannot open the responseWhat do I do nowI have no idea what Peninsula has said.
Regards,
*** ***

Please refer to the attached documents in response to this customer concernIf you have any questions, please feel free to contact us at *** Thank you

I apologize for us missing your appointment. we will refund your money in full. *** ***Owner

Please review the attached letter in response to this customer concernIf there are any questions, please feel free to contact us at *** Thank you