Star Aquarium

Customers account was on credit hold. Customer was out of oil and mother, [redacted] called  and paid outstanding balance bill and asked credit manager if this would allow ticket for delivery to be released and if we could fill tank soon since daughter had no heat. Credit manager said yes...

and printed ticket for delivery. Current balance would be $229.69, unless moving customer will use oil that was delivered and most likely it has already been used. We can extend payment terms to a reasonable period if that helps the situation to be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This response is not true. I have my phone documentation showing that within a hour of the service man leaving I called saying it was not working. The service man was rude and stated thats not my problem. If at the time of service he would have said it can't be fixed I would have went with replacement.I purchased 3 window units totaling $900.00 to replace air system, I have the sales receipt from Lowes. I called them to tell them I put a stop payment on the check. I, in good faith, sent a new check for $200.00 to pay for the $199.00 services call certified mail because I could not get to sepak with someone. My phone never said it can't take calls. I am a psychologist, I have emergency cases, my phone needs to take calls. I also called several times (phone record to show and the women I spoke with documentated). He called back twice while I was in session, I called him back ASAP and got his voice mail. I do not find them honest and reliable anymore. I can't trust them to service or replace anything for me. They are admitting they didn't fix the unit. Why should I pay for anything more than a service call. They are taking advantage of a senior citizen and that is disturbing. I do not accept their response and now they are lying as well. Wow, what a company.

Revdex.com:
I have reviewed the response made by the business and do not accept it at this time.  First, they are showing a origional copy which is crystal clear where as...

I have  the bottom copy of multiple copies which is extremely faint  and cannot read it.  Second,  first line of agreement  states that contract is between them and myself.  Third I did not agree to a  service contract and it was never mentioned to me when the salesman was here at my house and want it removed from my bill. Corrected bill I requested did not reflect this only backed up the statement to include a prior transaction.  I do not want  to be charged for this from that company in the future as I will contact a reputable company to take care of my Air Conditioner as needed.  I want the fact that I dont want this service contract nor will I be charged for it in the future in writing and part of a resolution.  Fourth, I have no problem  paying this bill thru my own  bank, and will not have nothing to do with Wells Fargo Bank for personal reasons. I have already been to my bank and as soon as this resolved I will be sending in full payment to peninsula Oil.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
Your page did not give me the option of responding in detail to the response made by the business about which I am complaining. I cannot accept their response because I never paid them any money AND THEY NEVER DELIVERED ANY PROPANE OR TANK, therefore, they cannot retrieve it.  Their record keeping is so poor, they don't know what they're doing. [redacted]

Please refer to the attached letter in response to the customer's rejection of Company's response on December 1, 2017.

Late fees have been removed and statement fee option has been removed from account, automatic credit card payment is turned on. The $11 monthly fee is a recurring monthly charge to read the meter and to offset system maintenance expenses, everyone in the community is billed this fee regardless of...

propane usage.Customer service manager left message for the customer 5/31 and no return call has been recieved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

home owners own their own tank and the oil in it.  if they decide to discontinue oil they can give it to a friend, hire a waste oil company to remove it, or as a courtesy we can come and pump it out for a charge.  it is a complex job that takes time and equipment....

no matter who does the work, it is possible that the job will cost more than the oil is worth.Tell us why here...

Please refer to the attached letter in response to customer concern #[redacted]. Thank you.

Customer agreed to work and paid by check, several weeks later we tried to call about check and continually received voice mails that the number was not able to accept calls at that time. Eventually customer contacted credit department when collection statement mailed. Credit department explained...

that we guarantee our work 100% and offered to send a tech back to the home. Customer declined and asked manager to call. I called the same day and customer said they did not have time to talk, several other attempts were made but no discussion has occurred. We will gladly see what we can do to get the system in operational order, the technician had noted that system was older and should be replaced rather than fixed, owner requested repair despite this. If customer chooses to have system replaced we will gladly credit the repair fee towards a new system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they have stated that they have fixed the problem in the past and in a few months the same thing happens.  I will file a new complaint referencing this complaint if it continues to be a problem. 
Thank you for all of your assistance,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

Spoke to customer on 3/15/16. I apologized and took full responsibility for our delivery mistake. I gave her option of paying for heaters in exchange for giving them to us or receiving an additional credit of $0.75 per gallon, customer opted for the credit. I suggested that Peninsula install 1 more...

tank, current usage warrants additional storage, current capacity is only 100 gallons, there would be no additional cost other than product cost to install the tank.

We are requesting to look at the system to be sure it is not working as the customer states, and if it is not working we will attempt to fix, if it cannot be fixed we will make the requested credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]