Star Office Supply

Elaine, I have reviewed our records and I have issued a credit on your account You will get a refund check in the amount of $ Thanks, Executive Care Cincinnati Bell Telephone

Cincinnati Bell has mailed and attached the [redacted] formThis is a State ran program and the form has to be filled out by the customer and returned to the [redacted] department to verify the discountCincinnati Bell is closing this complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I don't agree with them but there a big company and no matter what any body tries they never win they are never wrong like laying off workers and out source overseas people use to talk to CB but no more because they don't about the people all they want is to fill there pockets with more money see they said that on there end it is settled You can't talk to people like they are there never wrong no matter what

The Account Manager spoke with the customer and is in the process of assisting them with their issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10986276, and find that this resolution is satisfactory to me Regards, [redacted]

January 28, [redacted] [redacted] ** [redacted] RE: [redacted] Dear ***, This letter is in response to the rebuttal that you filed with the Revdex.com regarding Appointment time slots and equipment and repair records Cincinnati Bell offers repair appointments in hour increments We give the customer a hour window for the appointment The time slots are (8-12) (12-4) (4-8) We cannot guarantee what time the tech will arrive so we cannot guarantee a customer a o’clock appointment without having approval from the foreman Cincinnati Bell equipment is recycled and put back in circulation so we cannot guarantee that a customer is going to receive brand new equipment Cincinnati Bell technician paper work is done electronically for repair appointments We do not give any paperwork to the customer All of our Cincinnati Bell employees have been trained and given the tools needed to answer questions and resolve issues An employee would never intentionally give a customer information It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell considers this complaint closed Melissa Executive Care Representative Cincinnati Bell Telephone

RevDex.com: I have reviewed the response made by the business in reference to... complaint ID [redacted] , and have determined that this does not resolve my complaint. I have received a bill for $186.99 for dates March 10, 2017 thru Apr 9 2017. My service stopped on March 14, 2017. I want to know if I am expected to pay this entire bill before the due date, and if so will I be recompensed for the service I no longer have. Regards, [redacted]

October 23, [redacted] Re: [redacted] Dear [redacted] ***, You are not being overchargedCincinnati Bell has already responded concerning your billingYou may view your bills online at cincinnatibell.com via your myaccountTo report technical issues please call ###-###-#### Cincinnati Bell has closed this complaint Sincerely, Rhonda Executive Care Cincinnati Bell

December 5, [redacted] RE: ###-###-#### Cincinnati Bell is responding to your Revdex.com complaint regarding Cincinnati Bell A [redacted] Distance billing Your landline plan gives you minutes of long distance free every monthI have reviewed your bill dated 8/11/and there are a total of four calls and minutes of long distance usedThese calls are all dated and time stamped to verify they came from your landline Three of the four calls we have listed were made to the number ###-###-####This number is a customer service line for [redacted] ***The calls are listed as follows: [redacted] JUL 837P TO [redacted] ###-###-#### N 5A- [redacted] JUL 1255P TO [redacted] *** [redacted] ###-###-#### D 5A- [redacted] JUL 209P TO [redacted] *** [redacted] ###-###-#### D 5A- [redacted] JUL 216P TO [redacted] *** [redacted] ###-###-#### D 5A- The charges for these long distance calls are valid and cannot be waived It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response to my complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint When I spoke with the customer service rep on the phone they said my balance was $ That it was zeroed out Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] *** March 20, Sorry for the delay in getting back to youI do not live with my mother and was not made aware of any previous notifications about disconnecting or disapproval of her Cincinnati Bell life line My mother always contacts me directly or has someone contact me when there seems to be a problem with any of her services She may not have recieved any of the notices Cincinnati Bell speaks about in their response.It is still not clear to me why her life line was discontinued or the charge was added to her bill As noted previously, an advocate for seniors where my mother lives has called Cincinnati Bell since December of She was told (by a person that was not able to speak English very well) that Cincinnati Bell would investigate the problem Obviously the is [redacted] still has not been resolved.I will call the Life Line number today to attempt to get this resolved Respectfully submitted, [redacted] son and POA for [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It has been less than hours after a "fix" was made when the agent attempted to call me to get me to close the caseI was at work and I can not always answer while I am there, hence the missed callThe technician that I talked to on Monday (2-8-2016) did get me up to mbps in speed which I was happy with He also told me to monitor it for a couple days to check for speed consistency I do understand, as the rep likes to keep telling me, that I am not guaranteed mbps, especially during peak hours I should realistically see 85% of that speed most of the time especially when the modem is software limited to mbps Attached is a screenshot of a speed test that was made today (2-9-2016) at around P.M It still may be considered peak hours, but that does not justify an 80% drop in speed Especially when the only device connected at the time was the computer used to run the speed test.What I want done: I want the speed problem to be fixed If I need to talk to another high up network technician or have another tech come out then I am more than willing to do so I think Cincinnati Bell should cover the first months bill that I have already received since this has not been working correct since install Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This does not address them email bill I got yesterday with a $installation fee included I do not understand what I would have an installation charge for a service I already have Regards, [redacted]

September 3, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding Pricing from April 21st, for your CBT account The quote that you were given was for only one line on your account $did not include the charges for your additional line I am sorry for the miscommunication but your charges on your bill are correct Your account is $plus taxes and surcharges each month It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

[redacted] Hamilton, Ohio RE: [redacted] Cincinnati Bell is responding to your Revdex.com Rebuttal I do apologize for not including your new monthly bill amount Going forward, your bill will be approximately $ Please note that the changes were made to your account on July 21st and your bill cycle is on the 7th of each month Your August bill is going to have prorated chargesYou will be billed days at the previous rate and days at the new rates Your September bill will show the $ Again, please contact us if you have any additional questions or concerns Sue Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I feel in order to protect my interest in this matter that the work needs to be completed 100% as well as billing credit resolved to my satisfaction If Cincinnati Bell is able to do as they stated I would consider the complaint closed and continue to use Cincinnati Bell as my service provider moving forward Once everything is confirmed complete please reply to this response and I will happily close the complaint.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Problem: I have not received the internet speed that I am paying forI have called the cincinnati bell customer service countless times about the my internet speed no resultsMy devices are buffering and not running right because of the slow speedCOMPLAINT TWOI have not received any bundle deal discounts with [redacted] or cincinnati bellBoth companies is giving me the run around about who fault it is about why the discount was not appliedI have called both companies in regards to this problemI have already paid two billing months without and bundle deal appliedThe contract was a bundle deal from startThe customer service reps at cincinnati bell were no help to getting the bill correctI also spoke to the supervisor she wasn't any help as wellIt seems to me that cincinnati bell and [redacted] bundle deal departments are not communicating with each other on making sure the bundle deal discounts are applied Desired Outcome: I WOULD LIKE CINCINNATI BELL BUNDLE DIVISION TO CONTACT [redacted] ABOUT MY BUNDLE DEAL FOR MY BILLS FROM BOTH COMPANIES CAN BE APPLIEDI ALSO WOULD LIKE FOR CINCINNATI BELL TO GIVE ME THE INTERNET SPEED THAT IM PAYING FORI'M PAYING FOR 5MBPS AND BARELY RECEIVING 3MPBS ON A AVERAGE Regards, [redacted] ***

[redacted] Revdex.com # [redacted] Account # ###-###-####, [redacted] Dear [redacted] , We have received and reviewed your Cincinnati Bell Account # ###-###-####,***; and the repair issues you are having I apologize for any inconvenience this may have caused you We are showing credits were added to your account total of $for your issues, your account shows that credit amount Cincinnati Bell will not be able to provide any additional credits We are also showing a Cincinnati Bell technician came out to your location on 03/25/and repaired all issues you were having with your Static IP If you need additional assistance please contact Cincinnati Bell repair at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize for any inconvenience this may have caused you Thank you, [redacted] Executive Care Cincinnati Bell