Star Office Supply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There was no notification when the fiber optic was installed that there was any battery replacement required Also, we were not told that the phone line would be fiber optic, just the cable TV The homeowner is an elderly widow with a [redacted] system that cannot be without phone service Cincinnati Bell is attempting to take advantage of the elderly with this type of recurring maintenance requirements without notification We are not satisfied with the answer.We await further response to this matter Regards, [redacted]

Dear [redacted] ***, Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your account After looking into your account, I found that your service was extensively repaired on 11/27/16, a few days after you had submitted your complaintI was able to see that you had repeated issues at your residence over the course of November, so hopefully this most recent repair visit resolves any issues with your service moving forward I understand that you are unhappy with our customer service being outsourced; it was a corporate decision to outsource the call center and all of the representatives have been given the proper training and information needed to assist our customers with a variety of issues Cincinnati Bell is currently in the process of bringing some of our customer service force back to the US by working with [redacted] , a company based in Hamilton, OHAt this time, we have a process in place that will allow you to request a representative at the Hamilton, OH call center if you are having a language barrier issue with an outsourced customer service representative I see that a courtesy credit of $has been placed on your account for the inconvenience you have experienced over the last monthYou expressed in your complaint that you felt this amount was not enough, however, this amount is more than double what you pay for your Internet service monthlyAfter investigation, we feel that this credit amount is more than adequate for the issues you experienced in NovemberIt is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.Josh Executive Care Representative Cincinnati Bell Telephone

No new information is available, customer has to contact our porting department to schedule Thanks [redacted] Executive CareCincinnati Bell

February 19, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your RevDex.com Complaint We have reviewed your account thoroughlyIt appears that you are currently receiving a promotion for $off on your Static IP service, bringing your rate to $for speeds up to megabytes per second$ is the standard rate for megabytesOur records indicate that you spoke with our Customer Service department on February 17, and were advised that you are receiving your Static IP service at this reduced rateThey also offered you a $twelve-month promotion on your Home Phone as a retention effort, which you accepted I reached out to our Technical Service department this morning to address your technical issuesI have received confirmation from them that they have made contact with you and was able to discuss and resolve the Static IP issueIt has been determined that a credit of $is applicable for your reduced speedsThis credit has been placed on this account It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The second technician sent out the same day, and the third technician who actually installed our service on 10/10, had no issues with the "condition" in which they would be/were installing our serviceAs previously stated, the first technician made slanderous comments about the condition of our home to his supervisor, who shared those with usHe also left without saying a word to usIf this is "professional customer service" from Cincinnati Bell, it's a miracle you're still openI am not satisfied with this "answer," as it was not an answerThere was no apology, just a justification for their poor service, which is unacceptableNo one should be subjected to this kind of treatment, and this situation is very disappointingDo you not have a PR department to deal with epic failures before they go viral? I'm sure you have someone there who could type up a simple "we're sorry we wasted your time and employee people who are so lazy that they lie about customers to avoid work." Look, I just typed it - you could just copy it, paste it, sign it, and send it backIt's like I did your job for youYou're welcomeTerrible, awful customer service Regards, [redacted]

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] ***, We have received and reviewed your concerns with your Cincinnati Bell wireless account # [redacted] ; and your final bill amount I apologize for any inconvenience this may have caused you We are showing you ported out on 06/07/14: [redacted] and [redacted] both ported out that ***e day We are showing you had ETF’s (early termination fees) on both lines [redacted] was $ [redacted] and [redacted] was $ [redacted] We are showing there was an adjustment made for $ [redacted] ; which would have been half of the ETF’s fee you was charged Your account has been updated and all credits and late fees have been adjusted We are showing you balance $ [redacted] , which includes your 06/09/-07/bill and also the other half of your EFT’s I have also sent bills to show usage when services were active before you ported out It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

Issued credit on the account in the amount of $ Per our investigation the technical issues are resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIf I paid $for services from October - November 13, and my service was terminated on November 21, and the monthly fee is $96.89, then why do I owe $for services for approximately one week of services and for services that were never delivered in full? Regards, [redacted]

November 9, [redacted] RE: Cancelled order [redacted] – [redacted] Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning our FiOptics It is never Cincinnati Bell’s intention to mislead our customers in any way On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Our FiOtics is just the Brand name for our product Our FiOptics can be delivered over fiber to the cross box and then over copper up to 3,feet from the Box to your home Fioptic services are delivered over a fiber-to-the-home network using Gigabit Passive Optical Network technology To serve a home, a single-mode optical fiber extends from an optical line terminal at a neighborhood central office where a passive optical splitter fans out the same signal on up to fibers, thus serving up to subscribers Again, I apologize if you feel we have misrepresented our product Please free to contact our office at ###-###-#### if you have any additional questions concerning our products Sue Executive Care Representative Cincinnati Bell Telephone

May 31, [redacted] RE: [redacted] Dear [redacted] , This letter is in response to the rebuttal that you filed with the Revdex.com regarding your internet service Our internet speeds are not guaranteedOur terms and conditions that were in the last rebuttal still stand If you have any further issues with the internet please call ###-###-#### and technical support will be able to assist you Cincinnati Bell considers this complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Per our records you placed an order with [redacted] for internet service with CBT. We issued the order and left you two phone messages and sent you an email. With the order it was set as a self install so no installer needed that is why a modem was shipped to you. I have cancelled the account and dated... back to the date the service was installed. An email receipt was sent to your email: [redacted] You will need to return the modem to our Cincinnati Bell retail store so that you are not charged the equipment fee. Once the order processes a refund will get sent out. It can take up to 30 days for the account to go final and the refund to be mailed. Hopefully it will be sooner than that. The order # is [redacted] . Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thanks, Executive Care Cincinnati Bell Telephone

Customer contacted Revdex.com and stated she received her discount

Attached is the Contract, Terms & Conditions and Verbal recording of the agreementThe original contract was agreed upon in and have renewed every year since as stated in the agreementThe early termination fees are valid for the service

Revdex.com closed customer was contacted and appointment scheduled for 1-6-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please make sure that I am not billed $for the modem and cordBoth were burnt in the fire, and your previous rep said he would waive that chargeThank you Regards, [redacted]

May 26, [redacted] RE: CBT Account# ###-###-####, [redacted] I am responding to the Revdex.com rebuttal that you filed I have reviewed the notes on your account and you were sent a receipt for your order [redacted] for changes that were made effective 12-31- The amount of the receipt was $plus taxes and surcharges The quote that was emailed to you for this account did not have whole home dvr Also there was no long distance on this account at this time it was just TV and internet On 4-9-an order was placed [redacted] for phone, internet and TV The total price of this was quoted as $a month plus tax and surcharge This did include long distance and dvr service not whole home dvr if you want whole home dvr that can be added at a month Please call ###-###-#### to add whole home DVR If your long distance is not working you need to call Cincinnati Bell Any Distance Repair @ ###-###-#### because you do have long distance on your account You mentioned a referral credit, who did you refer? I need there account # and they had to mention you on the date the service was ordered to get the credit It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

An adjustment for the total of $264.51 for the invoice # [redacted] has been completed. No further billing should be received for this invoice.

December 10, [redacted] , [redacted] RE: [redacted] Cincinnati Bell is responding to your RevDex.com complaint In reviewing your account notes I see many representative and system errors that led to the issues you’ve experienced with your final bill and the receipt of the promised refund checkI sincerely apologize for the inconvenience this experience has caused you Per our phone conversation when I received your complaint the Collections Department had already issued another refund check in the amount of $for the equipment charge that was billed in errorThey also processed a $credit on your account for the bank return fee you had been charged and requested for a refund check to be printed in that amount The new check in the amount of $has been printed with check # [redacted] and our Accounting Department has pulled this check and mailed it to your [redacted] address referenced above I have documented your issues and experience for review by each representative’s supervisor as well as our Cincinnati Bell Executives It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

April 18, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I apologize for any inconvenience you experienced in requesting a new promotion for your MB Fioptics internet servicePer our records you were offered a new promotional price of $per month when you spoke to customer service on 1/30/but this offer was not acceptedPer the notes on your account you wanted to think about it further so no account changes or new promotions were added Your account was cancelled on 2/8/and the final bill cycle ran from 1/19-2/Cincinnati Bell does not prorate the final bill for non-regulated internet and video servicesThis policy is specified in the General Terms and Conditions as follows, Cancellation Billing Policy: The monthly charge for service will not be prorated for the final partial month of serviceThe full monthly service fees will apply, even if your service is active for only a partial month Per this policy your final current amount due of $is a valid chargeIf you have any further questions or concerns regarding this balance or would like to make payment you can reach Cincinnati Bell’s Final Bill Department at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

July 19, [redacted] RE: ###-###-#### Cincinnati Bell is responding to your Revdex.com Rebuttal concerning your FiOptics pricing Again, I apologize, but Cincinnati Bell has never offered promotional pricing indefinitely I could not find anything on the work order indicating that the promotions were indefinite Per your attached letter, you stated that the price would not increase for (12) months Our sales representatives are trained to be very clear about the promotional pricing expiring after months I will forward your complaint on to Jeff Pfor training and development purposes If you call the number I provided in my original response, you will have to ask for the Retention DepartmentWe now have trained on shore representatives in our Hamilton office that will assist you It is never our intention to mislead our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sue Executive Care Agent Cincinnati Bell Telephone