Star Office Supply

Dear [redacted] , Cincinnati Bell is responding to your Revdex.com complaint regarding your bundle cost Per our phone conversation, your account has been re-rated and credited to remedy the situationCincinnati Bell will be investigating the sales process that led to this point to prevent further customer escalations moving forwardCincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forwardThank you for your business! Josh Executive Care Representative Cincinnati Bell Telephone

Per our records and the response we received from Core Risk Services Cincinnati Bell has denied this property damage claim and considers this complaint closed Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward Executive Care Cincinnati Bell Telephone

May 26, [redacted] RE: CBT ACCOUNT # [redacted] I am responding to the Revdex.com rebuttal that was filed regarding your bill I issued order # Ron May 15th to remove the electronic billing You received an invoice dated 5-7-for dates of service from 5-7-to 6-6- That invoice was issued before my order to remove the electronic billing Your next bill will be a paper bill for the invoice dated 6-7- It is never Cincinnati Bell’s intention to dissatisfy our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Office Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint / [redacted] Style Definitions */ Cincinnati Bell has made no attempt to resolve my issueThe original documents that I received when signing up for their services does not mention this policyIn order to view the policy I have to search their website and locate the statement within the small print of a several thousand word documentIn Their response they state that, "This is an industry standard that other companies follow as well." I canceled my service with Cincinnati Bell to switch to the only other cable/internet service provider in my area ( [redacted] ***)I asked [redacted] what their policy is, and they said that they pro-rate all charges on final billsI also used several other providers while relocating with the [redacted] and never dealt with any such policy So, no that is not the industry standard Regards, [redacted] ***

April 14, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have reviewed your account and tech notesPer our records you reported internet issues on both 11/14/and 11/15/A repair technician was sent to your residence on 11/18/and your ticket was closed as resolved A senior Repair Supervisor has issued a credit of $to your account for the four days of service interruption Cincinnati Bell has no other record of reported service issues on your account The credit that has been issued brings your current amount due to $Your account is currently in a cancelled status The final bill for your account has charges for an unreturned modem and power cableIf you return this modem and power cable to any of our Cincinnati Bell retail locations the $charge for this equipment would be adjusted as well If you have any further questions regarding your final bill or you would like to settle this account you can contact the Billing Department at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 12, [redacted] RE: CBT Account [redacted] Cincinnati Bell is responding to the complaint that you filed with the RevDex.com regarding your account In your complaint you mentioned that you have an attorney since that is the case we are not able to comment on your issue any further Your attorney will know how to reach our legal department Cincinnati Bell considers this Revdex.com complaint closed It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter [redacted] Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11440680, and find that this resolution is satisfactory to me Regards, [redacted] ***

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Cincinnati Bell -----Jessica Mhas not gotten back with me in regards to recovering the "missing emails"

See attached letter verifying customer's credit report has been updatedExecutive Care RepresentativeCincinnati Bell Telephone

[redacted] Revdex.com # [redacted] Account # [redacted] Dear [redacted] , We have received and reviewed your Cincinnati Bell account # [redacted] , and your concerns with your installer visit I apologize for any inconvenience this may have caused you I do show there were orders in the system, one that was due on 11/05/14, which gave a promotional offer on your bundle, also an order to add internet and cable Due to your order fell out the system we did have to reschedule to have an installer come out on 11/06/to install our Fioptics cable and internetWe are showing our tech came out to your location on 11/06/14, all work done, installed and verified by the installer I apologize however due to circumstances that Cincinnati Bell could not control you did have to wait an additional day to have services installed We show you are getting promotional rates on all products Cincinnati Bell would not be able to give any additional credits It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Agent Cincinnati Bell

I am responding to your Revdex.com complaint regarding your monthly invoicesAccording to our records your monthly service fee is $a month from now till February That amount can go up or down depending on the taxes and fees Thanks, Executive Care Cincinnati Bell Telephone

[redacted] RE: [redacted] Revdex.com # [redacted] Account # [redacted] We have received and reviewed your additional concerns with your Cincinnati Bell account # [redacted] and the cable services installed in error I spoke with Mrs [redacted] on 12/03/14; and was advised that the Cincinnati Bell tech did come out and the equipment was picked up I was advised by the customer the tech didn’t take remote, however will take and return to retail location The customer is aware of follow up for December bill statement for an additional adjustment It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you [redacted] Executive Care Cincinnati Bell

A refund check was sent out the week of November 10thIt typically takes a few weeks to receive

[redacted] Revdex.com # [redacted] Account ####-###-####, [redacted] Dear [redacted] and [redacted] , We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,***; and the activation of your services I apologize for any inconvenience this may have caused you We are showing per our porting team account information submitted is incorrect; therefore Cincinnati Bell cannot port your number Please contact our office and give the correct [redacted] account information, in order for us to port your number We are showing messages have been left on 03/23/and 03/26/15; needing additional information in order to port your number to Cincinnati Bell Due to representative sent information to our Porting Team, that department was the given the callback information and has left messages It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Thank you, [redacted] Executive Care Cincinnati Bell

April 19, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint I have consulted with our Fioptics Buildout Team and they have advised there are some customers in Harrison that have been upgraded but as of now there are no plans to upgrade the network servicing your area to Fioptics within the next year I apologize I do not have a specific date or timeframe to give, but I have set you up to receive notification as soon as Fioptics becomes available at your residence If you have any further questions or concerns regarding your account you may reach the Residential Office at ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter Tina Executive Care Agent Cincinnati Bell Telephone

It is Cincinnati Bell's policy to charge for the modem: The modem fee covers the following: Modem (Optional - Wireless Home Networking): Is required with every HSI sale Wirelesss Home Networking can connect all of the customer's home computers, laptops, or printers to one High Speed router Cincinnati Bell supplies and configures all of the necessary equipment to get the network up and running A Wired Modem and Wireless Modem are the same price: $a month (how to explain this charge, see below) The monthly Wireless Networking charge includes full network support by our Zoom Town Help Desk, SSID and Security set-up, advanced settings (port forwarding for gaming / slingbox), and best of all, it's guaranteedIf it stops working, we'll replace it, free of charge The integrated modem will broadcast a wireless signal throughout a home or small office settingAdditionally, customers HSI service will operate via the integrated modem, providing one device and removing additional wires and clutter in a home or office A Wireless Network can increase the usefulness of your home computers in numerous ways: Share Files, Share Printers, Share your Internet Connection, Multi player gaming, Computer mobility, Go Wireless Although equipment can be purchased elsewhere, Cincinnati Bell routers are the only hardware tested for our High Speed network and are the only equipment fully supported by Cincinnati Bell Our price of the modem and the unlisted number have increased due to the increased cost of doing business Cincinnati Bell is working hard on your behalf to hold prices as low as possible, however some rates on your next bill may be impacted due to increases in our cost to do businessWe value you as a customer and are committed to providing you with the latest products and technical advancements, while maintaining the highest level of reliability and serviceThank you for your continued business Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

Can you be available 8-11- Between 8-or 12-4? They have a cancellation and can get you installed sooner Thanks, Melissa Executive Care Representative Cincinnati Bell Telephone ###-###-####

[redacted] RE: [redacted] Cincinnati Bell is responding to the rebuttal that you filed regarding a lower price on service. Per our Regulatory guidelines we are not permitted to rate the additional line free on an account. In order to meet the price that was quoted which did not include the additional line that is what would have to be done. The most I can do is offer you an additional 5.00 off the internet and that would make your bill $104.00 plus taxes and surcharge. You currently pay $109.00 + taxes and surcharge. It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Cincinnati Bell considers this complaint resolved and will be closing the complaint. [redacted] Executive Care Representative Cincinnati Bell Telephone