Star Office Supply

May 31, 2016 [redacted] Dear ***, This letter is in response to the complaint that you filed with the RevDex.com regarding your [redacted] Cable lines. It is not our process to cut the cable wires... when we install service. Our process is to install our service and leave the other lines alone. Cincinnati Bell does not reimburse for any type of wiring issues with another provider. That would be between you and [redacted] . Cincinnati Bell considers this complaint closed. It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Once agsin, the company us just telling me I can become a customer again at the same rate as alwaysThey still have made not attempt to right their wrongIt is not my fault that their emoloyee called and offered us a price that was not availableThat is on them to figure out Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am presently seeking another vendor.If they want to cut the sped of the Internet, they could match [redacted] at 85.07/mo Regards, [redacted]

Revdex.com: I accept this agreement that includes a rate of $per month until 7/19/with credits provided for June, July and August Regards, [redacted]

October 27, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Cincinnati Bell’s Fioptics network is constantly expanding to include many neighborhoods in [redacted] , including several regions of [redacted] However, I do not see your particular address scheduled for a Fioptics upgrade in the immediate futureYou are qualified for up to megabytes per-second internet speedsIt is important to note that speeds are not guaranteedThis means that the highest speed you will receive at your address will be megabytes per-second Per the “Question/Complaint Procedures” section printed at the bottom of your bill, you have days to dispute your billed amount if you feel you were billed in error, otherwise all charges are deemed applicable and valid Per our records, our technician was out to your home on October 2, and was able to train your speeds at megabytes per-second, which is considered an acceptable speedWe did not receive another call regarding your speeds until May 6, It appears that the speed issue was resolved during that callCincinnati Bell has no further records of any calls being placed regarding your internet speeds in the past five months If you have trouble with your internet speeds, Cincinnati Bell urges you contact our Technical Support department for troubleshooting as soon as the problem arisesThis allows us to troubleshoot the issue promptly and adjust your bill in accordance with the dates you were affectedThe number to our [redacted] Technical Support department is ###-###-#### It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter Megan Executive Care Center Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] 10/25/response: THANK YOU to whoever provided this response, Cincinnati Bell needs more people like you You explained everything in clear terms and took the appropriate action then responded Perfectly done - and truly appreciated !

Hello ***,This issue has been addressedUnfortunately, Cincinnati Bell is not authorized to discuss the customer’s personal account information with a third party through the Revdex.com portalI have advised the third party, [redacted] , to have the account holder contact Cincinnati Bell himself, and we will be able to discuss the account furtherCincinnati Bell can take a payment from a third party, but any further details on the account cannot be discussed with anyone other than the customer once the account has been verifiedCincinnati Bell considers this matter closed and will not further discuss the account with anyone other than the account holder.Thank you, MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

[redacted] ***, I apologize for the confusion you've experienced with this issueA fix for this payment issue is being worked on as we speak and should be implemented soonWe thank you for helping bring attention to this issue In the meantime and as always, you can make a payment of any amount whenever you'd like by mailing in a check, calling in to our Residential Support Center, or by visiting a Cincinnati Bell retail location If you have any further questions or concerns, please let us know! We are happy to helpThank you for choosing Cincinnati Bell and have a great day!Josh Cincinnati Bell Online Contact Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11789808, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Cincinnati Bell states in our terms and conditions that the monthly charge for service will not be prorated on the final billThe customer is responsible for the full month of service Service was cancelled 5-8-and the billing cycle is from 5-to 5-In order not to be charged for the full month of service the disconnect would have had to be done before May 1stThe customer chatted with a rep on 5-2-Nothing can be done to prorate the serviceThe final bill is due Cincinnati Bell stands behind our terms and conditionsIf the final bill is not paid it will get sent to an outside collection agency I have included the term and conditions Executive Care Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Now that they want to dismiss me like they never made money off of me, when I was a customer My goal is to get as many Cincinnati Bell customer to change their provider, if it's internet, fioptics whatever I can get them to take away from Cincinnati Bell that will be my mission I 'm going to show this complaint and hopefully many of Cincinnati Bell customers will change Close the complaint Regards, [redacted]

Cincinnati Bell has previously explained and addressed all of [redacted] issuesWe have no new information to add at this time [redacted] is welcome to contact our office with any questionsThank you.TinaExecutive Office RepresentativeCincinnati Bell

June 14, [redacted] RE: ###-###-####, [redacted] Cincinnati Bell is responding to your Revdex.com complaint Per our telephone conversation, Cincinnati Bell is investigating in regards to the equipment needed to restore your landline serviceOur Technical Support department spoke with you yesterday, June 13, for troubleshootingThey have scheduled a dispatch for a technician to visit the home to restore dial tone Saturday June 18, at 8:AM Cincinnati Bell’s Executive Office will follow up with you to confirm this dispatch restored your service, as well as to address your billing concerns and assure you are not billed for any time you were without serviceThank you for your patience in this matter It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter Megan Executive Care Center Cincinnati Bell Telephone

October 29, [redacted] RE: [redacted] Dear [redacted] , Cincinnati Bell has reviewed your accountCincinnati Bell does apologize for your issuesThe order to port out your landline was processed on 10-07-This order was placed by our port out groupThey changed you to the $ [redacted] ZoomtownCincinnati Bell does apologize for this errorThis was an honest mistake You spoke with a representative yesterday and they placed [redacted] This order changed you back to Zoomtown Lite I have backdated this order until 10-06-The backdating of the order will give you the proper credits on your November 20th bill Please go ahead and pay $ [redacted] on the bill that is due on 11-10- Cincinnati Bell appreciates your feedback and will use it for training and coaching purposes It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Sincerely, [redacted] Customer Care Cincinnati Bell

July 13, [redacted] *** [redacted] RE: New Service Order [redacted] Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the due date for the new service you were establishing In reviewing the call between you and the agent, we found that the due date of July 10th should never have been offered Anytime Video and Internet are added, the due date has to be to days out It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter This complaint has been forwarded on for training and development purposes It is with our sincere regret that we were not able to resolve your issues before going with a different provider Please feel free to contact our office at ###-###-#### if you have any additional questions Sue Executive Care Agent Cincinnati Bell Telephone

February 5, 2016 [redacted] RE: [redacted] Cincinnati Bell is responding to your... RevDex.com dispute. Per our phone conversation, I have reached out to our Engineering department. An engineer was out to your home this morning and the issue was fixed with your line. You should be hearing from one of our representatives, either Tracy or Amanda, in the near future to schedule an appointment to complete your install. It is not acceptable for representatives to fail to follow up with our customers in a timely manner. The representatives who did so will be contacted for coaching. It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter. Megan Executive Care Center Cincinnati Bell Telephone

January 25, [redacted] [redacted] ** [redacted] RE: ###-###-####, *** Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning a payment issue After reviewing your billing the invoice dated 1-13- was in the amount of $ Last-Month-Total-Due: $ Payment Received: $- Current Adjustments : $ Past-Due-Charges: $ 12-23-Payment $and $ 01-06-Payment $ $payment was returned by the bank on 12-31- Current Charges: $ Total Amount Due: $ 01-21-Payment total $ $now due 02-03- Once that is paid bill not due till 03-03- According to our records the payment of $that was paid on 12-23-was returned by your bank on 12-31- Cincinnati Bell does have the right to disconnect service for nonpayment It is never Cincinnati Bell’s intention to upset or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Melissa Executive Care Representative Cincinnati Bell Telephone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have not received the rebate as promisedI waited to respond to see if it would comeI logged on today to respond and was surprised to find my case closedPlease help me resolve this issue with Cincinnati BellThey have lied to me so many times saying that "it's in the mail." One person actually implied that the post office must be losing itI realize that happens, but there is no way the post office has lost it every time I have been told it's in the mailPlease help me Thank you, [redacted]

December 29, [redacted] RE: [redacted] Cincinnati Bell is responding to your Revdex.com complaint Per the terms and conditions Cincinnati Bell requires our customers to use the modem provided by Cincinnati BellThis is to ensure you get the speeds we can deliver and also allows us to troubleshoot the modems configured to work on our networkIf you do use your own router Cincinnati Bell still must provide a wired modem for your services to properly functionThis equipment is what you’re a being charged $per month for This modem was shipped to you at the time you activated your service in August of It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter [redacted] Executive Care Agent Cincinnati Bell Telephone

[redacted] Revdex.com # [redacted] Account ####-###-####, [redacted] Dear [redacted] and [redacted] , We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,***; and the activation of your services Order has been completed with information needed to port We have you schedule for 04/20/8:00am-12:00pm; to install your services Any questions or concerns please contact Cincinnati Bell Residential department at ###-###-#### Thank you, [redacted] Executive Care Cincinnati Bell