Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Today the install was completed and all issues have been resolved.Thanks to The Revdex.com for its assistance ans thanks as well to Megan, a representative of Cincinnati Bell who was very responsive and helpful in resolving this issue I believe this matter to be closed and will continue to be a satisfied customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve
my complaint #1, there has been no offer #2, I have again been asked to pay more than the unsigned agreement and now there is a request for payment without having been presented with a billI received the first accounting of billing today, 7/26/16, which groups together charges and alludes to an unexplained adjustment which I have no confidence will be justly appropriate. The agreement says that the current billing for the "current subscriber" is $yet they are trying to say it is $454.50. Prior to 7/21/customer service would not talk to me and provide me any of this informationIn addition to the $454.50, the representative from Cincinnati bell claims current service charges are $238.11, when the only service I ever requested is $per month. There is no explanation for the extra $charged. Keep in context that all of these charges are for a single phone line, local calling only, of which I have not used for inbound or outbound calling. Part of the time they claim this account was in my company's name (*** ***), they suspended the account. Finally, the contract states that it is not effective unless signed by a Cincinnati Bell representative. I asked to rescind my offer today since this contract is unsigned. The people I am communicating with are not explaining any of these inconsistencies with the letter of their template agreement, which again is unsigned and rescinded by me, today, 7/26/16. Even if signed, it only details $for current subscriber (*** *** ***), $transfer fee. The current contact points at Cincinnati bell are not making any attempt to reasonably and correctly resolve this.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not satisfactorily resolve my complaint. *** is not identified by her last name or company IDI asked specifically for something on CB letterhead to be emailed to meSomething official that if a credit collections agency comes after me months from now (similar to what CB did) I have written documentation to prove its dismissal
*** has no idea the frustration and time their 'known' system error has causedI had a credit balance before this debacle startedI want the credit balance refundedI think *** should throw in some gift cards to *** *** to help with the painThis whole ordeal was started because of a glitch in CinBell's systemOne they have known about and could have flagged to prevent from happeningAs a minimum they could have alerted their CSR to the possibility of this occurrence
I'm wondering how many people actually end up paying these bogus charges to avoid the hassle of trying to get through to CB's inept customer service organization
Regards,
*** ***

July 5,
*** ***
** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
Our records indicate that appropriate credits were placed on your May bill, as we adjusted $during this billing
period for services that were cancelledThis was updated to reflect on your May billAs a courtesy, I waived your late-payment fee on your June bill due to any confusion you may have had regarding this issueNo further credits are applicable at this time
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

May 18,
*** ***
*** *** ***
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the rebuttal that you filed with the Revdex.com regarding your repair issues with the Fioptics
I have sent an email to have someone from our technical support escalation group call you and troubleshoot to see what can be done to get your issues resolved
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Per our records there is a credit on the final bill of All credits have been applied to this account
Cincinnati Bell Considers this complaint resolved and closed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint * Has the company addressed the issues of this dispute? They seem to think that they have, however, as clearly stated before, I do not accept the response from Cincinnati Bell. * If not, why? In the initial response to the complaint which was filed on 3-29-2017, I was told "...you should expect this balance to be pulled within the next thirty days at the latest." Now, it is just shy of days later and no action (that I can see) has been takenNow, on 4-25-2017, I am being told that it could take up to days to be removed from my reportThis derogatory mark on my credit report is keeping me from getting a houseI needed this taken care of months ago when I originally contacted Cincinnati Bell to sort out the matterNow, it completely unacceptable for the business to consider the matter resolved by doing exactly what brought me to file a Revdex.com complaint in the first placeOnce again, this matter is NOT considered resolved until I can see that my credit report is clear from anything related to Cincinnati Bell. * Has the company met the agreement they outlined in their response? No they have not
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell Wireless account # *** and your final bill charges. I apologize for any inconvenience this may have caused you. I have sent your
final bill, which would have been your 05/16/statement. Cincinnati Bell Wireless does run one month behind and there is usage on the bill. I have sent to have your late fee’s waived. Your bill amount total due is $***
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Again the technician did not do any work inside my house. He simply switched lines on the outside of the house as I was told. If you are charging me for a repair then repair it not switch lines on outside of house which is supposed to be covered by your company. Prove to me you did work and I will pay but as I was told the line didn't work so they were using the second line into the house.Regards,*** ***

Revdex.com:Please see the attachment for account information , I will call and cancel the service transfer to my house, please cancel the service ASAP
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. First of all I would like to say that absolutely none of what they responded was ever communicated to us in any form or fashionWe were told we could not cancel the contract and never told anything elseThe whole reason we were complaining is because the service they provided was costing us customersNow they are saying that they are the hero's and cancelled the contract and charged us even more for their crappy service and expected us to just pay what ever amount they decided to charge us or be subject to collections. We paid you $for services for the two months, that was more than we should have paid considering how often we were without service and making the numerous phone calls to support where you also tried to charge us for that tooSo NO the amount you charged us is NOT correct nor was it even reasonable or equitable, or justified
Regards,
*** *** ***

August 15,
*** *** ** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
I reviewed your account and notes and apologize for any issues you have experienced with your video service
According to our records on 1/23/you called into technical support to report a video outagePer the notes on this complaint a dispatch was scheduled for the same evening but you called back shortly after to cancel the repair appointment as you had already exchanged the set top box and service was back up
The next reported issue Cincinnati Bell received was on 8/6/when you called to cancel servicesPer the account notes you sited you the video service wasn’t working and you were going to switch providersAt this time the Retention representative offered to schedule a repair visit and provide a $credit for one month of your video package
Per the notes from the repair visit on Saturday 8/your set top box was swapped out for a different model and service was workingPer our records you also advised services were working on a follow up call on Sunday 8/
It is Cincinnati Bell’s policy to reimburse customers for any reported down timeThe one month adjustment for $has already been applied to your account as a courtesySince no other service issues or outages were reported between January 23rd and August 6th no further adjustments are applicable at this time
If you experience any further service issues or have any questions regarding your account please reach out to Customer Care at ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Once I get a reply back from *** that this has been removed I will contact the customer
Executive Care
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell Wireless account # *** and you’re billing issues. I apologize for any inconvenience this may have caused you. We have already responded
to this complaint on 09/08/14: Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the increase on your Cincinnati Bell Wireless Account In reviewing your account I have found that your promotions have expired which increases the bill by $*** a monthOn August 1st a $*** fee was added to all Cincinnati Bell Wireless Accounts to cover the maintenance feeThe maintenance fee I do see where there was an adjustment made to your account for $*** for this current billGoing forward we will not be able to make any further adjustments or be able to honor any more promotions.
All information is the same; you are receiving over $*** promotional off your wireless service each month. Cincinnati Bell Wireless does not have a grandfathered plan to offer. No other credits will be issued on this account
Your bill amounts for the last months
09/04/14…$***
10/04/14…$***
11/04/14…$***
It is never Cincinnati Bell’s intention to upset or frustrate our customerOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Cincinnati Bell considers this issue closed
Thank you
***
Executive Care Agent
Cincinnati Bell

On our website Cincinnatibell.com we have the following information listed for customers
https://www.cincinnatibell.com/shop-cincinnati-bell/tv/advanced-features/tv-ever...⇄
Limited programming availableAdditional charges may applyFunctionality varies by compatible deviceOnly select networks corresponding to your package selection are available for live streamingAll functions and programming subject to change at any time
Thanks,
Executive Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Cincinnati Bell not made any good faith effort to resolve the
issue. They have done nothing except offer to replace the battery for
$($for the battery and $to replace it)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I would like to reopen my complaint and I'm willing to agree to the monthly rate of $plus tax and feesThanks for help Ron*** *** *** *** *** *** *** *** *** *** ***O: ###-###-####C: ###-###-####F: ###-###-####

Cincinnati Bell Technical Support called the customer and he was not able to do troubleshooting at that time so he is going to call technical support back when he is available to troubleshoot and resolved the issue
Hi,
We called the customer and we offer TS but our customer is not available to do TS, he will just give us a call once his available to do TSWe resolve the ticket
Joel EN.| Engagement Specialist II
***

June 29,
*** ** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to the complaint you filed with the Revdex.com
Per our conversation on Friday June 26th, I scheduled a repair visit for Monday morning at
the *** *** ***
I also found that number ###-###-#### has been installed and should be working properly
I will forward your concerns on to the proper departments for training and development purposes
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell
Please feel free to contact us at ###-###-#### if you have any additional issues
***
Executive Care Agent
Cincinnati Bell Telephone