Star Office Supply

Problem: missing emails, still getting spam emails with the spam servicesDesired Outcome: refund

Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your account’s bill amountLooking into the account, it appears as if you were receiving promotional credits on the prices of the Set Top Boxes on your account; typically our promotional pricing
lasts for one year from the time of installation of serviceFor some reason, your Set Top Boxes were only under promotion for monthsI went ahead and put new promotions on the account to extend all of your promotions through 09/04/I also issued a credit of $on the account to make up for the over-billing of Set Top Boxes this previous monthThis takes your new balance to $124.18.On behalf of Cincinnati Bell, I do apologize for the confusion with this issue and hope this remedies the issue moving forwardIt is never Cincinnati Bell’s intention to upset or frustrate our customersThank you for your business!

Cincinnati Bell is who said that I was entitled to 10% off of my electric supplier charge since I was a Cincinnati Bell customerThey did not say that it was a promotional deal and that it would end after monthsI am under no contract with any supplier,therefore, they have no legal rights to charge me any amountCincinnati Bell is responsible for this miscommunication and I want to be refunded the overcharge
Regards,
*** ***

May 5,
*** ***
*** *** **
*** *** ***
RE: Cincinnati Bell Fioptics Account# ***
Dear ***,
This letter is in response to the complaint that
you filed with the Revdex.com
I have reviewed the account and first of all I want to apologize that you were called at work. I will have that phone # removed from your account as your CBR #. We are proactively contacting our customers before there package goes up to give them another offer to retain the business.
I have adjusted the time charge of $off your current bill as a courtesy. I apologize for any miscommunication
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care OfficeCincinnati Bell Telephone

Cincinnati Bell states that there Technicians confirmed the account has been terminated. *** is an open and available connection that is showing only at my home address: *** *** ***, *** ** ***. There is no internet equipment from Cincinnati Bell hooked up in my house. I am not paying for Internet Service from Cincinnati Bell. All equipment has been returned to Cincinnati Bell months agoIs it possible that Cincinnati Bell has their internet service of *** hooked up to my business telephone line at ###-###-#### that is located at *** *** ***, *** ** ***. This is a Business Telephone Line???Cincinnati Bell *** is still an Open and Active Connection that does not have a password in order to connect. States "OPEN". There is no way to disconnect it. I do not choose this connection. It is automatic and will not go away as Cincinnati Bell refuses to terminate this connection. This has now turned into a Privacy and a Deliberate Security Breach from Cincinnati Bell. Cincinnati Bell refuses to acknowledge this on going problem.Please contact me at ###-###-#### on my cell phone to discuss

October 5,
*** ***
*** *** ***
*** ** ***
Re: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountA promotional
rate was added on 9-19-for months
Cincinnati Bell considers
this complaint closed
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
AS A REMINDER , I AM MY MOTHERS ADVOCATE I AM LEAVING EARLY TODAY RELATED TO A LAST MINUTE FAMILY MATTER AND WILL BE OUT OF TOWN UNTIL MAY 5TH IT IS IMPORTANT TO ME TO RESOLVE THE LIFE LINE IS*** FOR MY MOTHER AS SOON AS I RETURN HOME.THANK YOU*** *** (SON) FOR *** ***

March 28,
*** ***
*** *** *** *** **
*** ** ***
RE: ***
Dear ***,
This letter is in response to the rebuttal that you filed with the
Revdex.com regarding your internet service.
According to our records a tech visit took place on 3-26-
connecting the internet. A credit was
issued to your account for the first month of service. There is a credit towards your next bill of $
If you have any further issues with the internet please call
###-###-#### and technical support will be able to assist you
It is never Cincinnati Bell’s intention to upset or frustrate our
customers. On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

December 9,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com rebuttal
I have further reviewed your complaint and because of your tenure and loyalty to Cincinnati Bell I have adjusted the $repair charge off of your bill
I understand the confusion about charges if you are saying the tech never came insideThe repair should have been explained in more detail to you at the timePlease note that inside wiring does have to run to the outside box attached to your homeCincinnati Bell does not own that inside wiring, even the part that has to run outside to the box
The credit for the repair plus tax totaled $This brings your current balance due on 12/to $
I apologize for all confusion regarding this issue and hope this is a satisfactory resolution
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that it took over a year to have this simple repair resolved
Regards,
*** ***

October 25,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I am not showing you have any outstanding long distance charges with Cincinnati BellYou requested to cancel home phone
on July 22, An adjustment was made for $in September, as long distance is billed a month behind and they adjusted this amount as a courtesyI see you have an active internet account with Cincinnati BellThis has a past-due balance of 93.90, with a total amount due of $on October 26, The amount due is a valid chargeIf payment is not made on or before October 26th, further past due charges could accrueNo further credits are applicable at this time, as valid credits have already been placed on this account
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

I think I was clear in my complaintthis is some of the BS I have putting up with from CinBell......I see no questions that need answers.....not sure what needs to be clarified????? 6/5/Customer called stating he is due a refund, he used the service for days of the month and wants
a refund of the remaining days of serviceStated Cincinnati Bell could have told him about pro rating procedures but states that they did not do so

Per our records when you signed up for service 3-26-and were give a promotion rate for monthsYour invoice dated 3-1-had a Important Customer Notice letting you know that the promotional price was expiring soonYour bill for months was quoted at $+ taxes and feesAny time that
your bill is paid late there is a late fee added to the billYou have been billed for late fees from the dates of service from 4-1-thru 6-1-Our process for billing late fees if the bill is past due by days
You currently have two outstanding collection amounts with CBT as follows:
###-###-####,*** - $###-###-####,*** - $
Total owed to CBT that has been referred to collections is $
Once the amounts are paid in full the outside collection agency will update the credit bureaus as paid in full
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell account #***; ending of promotions and adjustment request. I apologize for any inconvenience this may have caused you. Cincinnati Bell does not give credit for time loss from work; also
we are showing all credits received on your account. All promotions are for one year, unless you have a contract in place. Cincinnati Bell does show you are receiving promotional rates off internet service.
09/18/13…Called into Residential Office re: billing issues you were advised promotion ended
09/26/13…New promotion was given for one year; also you received a credit on your account for $***
01/31/14…Adjustment $*** given due to outage; also you reported speed issues. Request month adjusted; Cincinnati Bell denied adjustment due to no issues reported
09/02/14…Power outage caused service issues. Tech came out to location fixed issue, tech unable to perform test due to child sleeping in the room where modem located
09/18/14…Adjustment given for days outage $***
09/30/and 10/03/14…Called into Residential office due to promotion ending, requested same promotion, unable to give advised $*** promotion one year
10/03/14…Order placed to cancel Fioptics TV per your request
10/12/14…Speed issues reported-Tech dispatched to your location
10/28/14…Tech visit upgraded to* gig. Completed install, advised of download/upload speeds ***
10/31/14…Adjustment given $***
I am showing a callback that was advised however not received. I do apologize and I sent for coaching and training; however your modem cost is in our Terms and Conditions when having our internet services; modem fee is applicable. Please see cincinnatibell.com Terms and Conditions for more information
It is never Cincinnati Bells, intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care Agent
Cincinnati Bell

February 17,
*** ***
*** *** *** **
*** *** ** ***
RE: *** ***
Cincinnati Bell is responding to your RevDex.com Complaint
As mentioned in my previous response, the $you are
disputing was for services provided between October 31, and November 3,
which were prorated charges, causing the first bill to be slightly higher
The sales receipt sent to your personal email *** advised you of
these fractional charges, as service was started between billing cyclesYou
are currently rated at introductory promotional pricing, each listed in my
first response
It has also been mentioned and noted in this email sent
to you at the point of sale that Cincinnati Bell is unable to quote charges
with taxes and surcharges included
No adjustments are applicable to this accountCincinnati
Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your additional concerns with your Cincinnati Bell account # ***; and the issues you are having. I called your home on 04/07/15; to get information and place order and question rate you were advised you would receive. You were not available to speak to me. You can also call me directly at ###-###-#### Monday-Friday 8:00am-4:30pm
Thank you,
***
Executive Care
Cincinnati Bell

August 17,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed your account and notes and I apologize for your poor experience with our Zoomtown internet service
Per
the notes on the account the representative you spoke with on 7/processed the order for cancellation and backdated the billing to the activation date 7/so you wouldn’t be billed for the serviceUnfortunately the backdating of service doesn’t cover the activation fee which is why there was a balance of $
I have already adjusted this charge on the accountSince you had already made payment to close the account the adjustment created at $creditI submitted a request to send you a refund check for the credited amount and this request has already been approved
You should receive the refund check at address *** *** *** *** ** *** in the amount of $within 7-business days
If you have any other questions regarding this account you can reach the Residential Office at ###-###-####
It is never Cincinnati Bell’s intention to disappoint or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Received a final bill in the mail for the full 180+ dollar that is in question Awaiting Cincinnati Bell to return a phone call from their office Going to the media
Regards,
*** ***

Cincinnati Bell did not receive any notification to stop the autorenewalSince we did not receive a notification to stop the autorenewal, the contract renewed and the termination fees are valid

June 15,
*** ** ***
*** *** ***
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
Per our telephone conversation, the remaining balance on your account was due to equipment chargesI have confirmed that
all of your equipment was returnedThese charges have been adjusted and your remaining balance is $
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Megan
Executive Care Center
Cincinnati Bell Telephone