Star Office Supply

February 9,
*** * ***
*** *** *** *** *
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com Complaint
I have reviewed your account regarding your internet outageI apologize for the frustration you experienced
speaking with our Technical Support departmentThis will definitely be followed up on for personal coaching
In regards to possible credits due for your outage, Carolanne in our Social Media department credited your account for an entire month’s service as a courtesy for a one day outage, totaling $Unfortunately, we do not compensate for lost wages, as that is an agreement worked out between an employer and an employeeCincinnati Bell can only for lost serviceCarolanne went above and beyond the amount owed with the courtesy adjustment she made for an entire month
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

*** ***,
The first screenshot you attached is not a copy of your bill, that is a receipt showing an AutoPay payment was made on 12/19/The second screenshot you sent says "Thank you for using Cincinnati Bell AUTOPAYYour Cincinnati Bell My Account information is available hours a day, days a weekRemember that you can login anytime to view your bill, payment status and payment history." Customers enrolled in E-Bill receive a monthly notice that their bill is now available to be viewed in their My Account, as well as a receipt email when an AutoPay payment is madeNeither of these emails are your billsYou can view any of your bills both past and present at any time from within your My Account on cincinnatibell.comIf a customer does not take the initiative to review their bills, then they would not see the notice of their promotions expiringTaking a new month promotional price does not lock you into a contract in any way, it simply lowers your price for months; you are not locked into that service for the full duration of that months if you don't want to beThis has been our policy and process for several years now
Please call into ###-###-#### or chat with a representative on cincinnatibell.com if you would like to take advantage of a new promotional price
Thank you!
-Cincinnati Bell

I sent *** *** a copy of the sign contract that clearly showed the contract expiration of April I did speak to *** *** and advised that we would adjust half of the final bill as a courtesyThis would leave a balance of $that would be their responsibility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This is still pending I'm not going to say that it is resolved until I have working internet They gave me an appointment for Sept9th, I believe In the meantime, I have had very unreliable internet service that I am still paying for
Regards,
*** ***

Our records indicate a repair technician arrived around 3:10PM today and stated all services are working

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. Cincinnati Bell Company ---------------- requested that a refund be given for two months of service since I have a medical condition and I was without service.
Regards,
*** ***

July 19,
*** ***
*** *** ***
*** *** *** ***
RE: ###-###-####
Dear ***:
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your billing
I have reviewed your monthly charges and found that the promotions on your Video and Internet expired March 15, Our promotional pricing is only good for monthsThis is Industry standardI also found that you have promotions on your DVR service, Zoomtown modem and set top boxes
I was able to add the promotions back on to the video and Internet and extend your current promotionsAll of the promotions on your account will expire on 07-19-Your total monthly charges will be approximately $This includes your unlimited long distance, tax and fees
I apologize if the original representative quoted only a 5% increase after monthsThis is not accurate due to unforeseen price increasesCincinnati Bell increased the pricing on the Zoomtown modem fee from $to $January The set top box fees also increased from $to $in January
In the future, it is not necessary to file a complaint with the Revdex.com when you have questions about your billCincinnati Bell’s Retention team is fully staffed and well trained to assist you with any billing issues you might havePlease call ###-###-#### and they will be happy to assist you and make any necessary adjustments to your bill
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Per our records on 4-29-at 11:am the customer submitted a credit card payment online
I have attached the receipt
Details are below:
4/29/$Sale *** *** Credit Card *** Wire line My Account Authorized ***
The customer went online and made a payment and it
was authorized
In the future if a customer makes a payment and decides that they want to have it reversed they will need to call in to ###-###-#### the same day to have the payment reversed
Cincinnati Bell will not be crediting this customer’s accountNotes have been added to the account that no credits will be issued and if they do get issued the executive office will reverse the credit
Please close this complaintCincinnati Bell considers this complaint closed
Executive Office
Cincinnati Bell

March 1,
*** *** ***
*** *** ***
*** ** ***
RE: Revdex.com Complaint
Cincinnati Bell is responding to your RevDex.com Rebuttal
Thank you for the clarificationPer the voicemail
message I left you, Cincinnati Bell’s Executive Office has contacted our line
maintenance department who informed us that the line has been repaired
However, this crew does not run the line to the actual homesThere is no
working service at this address therefore no further action is required
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

14,
*** ***
*** *** ***
*** *** ***
RE: ***
March
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com
concerning a repair technician visit
I found that a technician
was scheduled to
go out on March 12th between the hours of 12:and
4:00. The technicians will contact customers
when they are on their way. The call
ahead of time would depend where the technician is. If he is in your neighborhood, it is not
uncommon for him to call minutes ahead
Per notes on the account,
the technician made three (3) calls to the can be reached number you provided and
did not receive an answer. He also left
a voice message. If the customer cannot
be reached, they assume no one is at the residence and the visit needs to be
rescheduled
It was fortunate that a
technician was able to go out later the same day
Cincinnati Bell’s
technician did follow proper procedure in this case. Cincinnati Bell does not compensate for time
or loss of income
On behalf of Cincinnati
Bell, I apologize for any inconvenience this may have caused.
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have just tested my speeds (6:PM 2/11) I was able to get down and up, not sure what is different about today from the last days If my internet speed stays consistent, I will be checking on and off peak hours over the weekend, then I will consider this case closed.The only thing I ask from Cincinnati Bell is that they credit the first months bill if I close this case at the end of the weekend, assuming that I am able to get consistent sppeds
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The business has addressed some but not all issuesI am still waiting on a tree service company to come out and give their opinion and I understand this could take a couple of weeksI'd appreciate a status update from Cincinnati BellThanks.
Regards,
*** ***

Cincinnati Bell has provided the breakdown for the adjustment of $on the 5-13-invoice the breakdown is attached:
buyout credit
misc credit
misc credit
misc credit
__________________
$
Cincinnati Bell considers this complaint closed
Revdex.com Please close out complaint

It can take up to days for your credit report to be updatedWe have sent all of the information over to the collection agency to update your balance within and let them know that you no longer own Cincinnati BellPlease call ###-###-#### if in days you do not see your credit report updated and we can reach back out to the outside collection agencyCincinnati Bell has responded and taken the measures needed to have this issue resolvedCincinnati Bell considers this complaint resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They should have this information as they sent me to collectionsI am not comfortable giving my ssn out onlineIs this secure? I am using my home laptop and would hate for anyone to get my ssn.I have provided the name and phone number from the person at the collections company who contacted meWhy can they not call them for the information? The company who also dinged my credit and that also needs to be fixed before this matter is resolved is *** *** the contact is *** *** phone number ***
Regards,
*** ***

August 30,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I was able to locate your account and as we discussed over the phone your payment processed on 8/16/in the
amount of $paid this account off in full
Cincinnati Bell has already sent a notice to the outside collection agency, ***s *** ManagementIt can take up to days to have the account removed from their records
If you have any further questions or concerns regarding this account please reach out to me at ###-###-####
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I have received rude service "No Follow up- and the fact that I cannot understand the representatives that I am speaking with

Doug,
Per our conversation today 3-16-I have issued a courtesy credit of $for the March bill so all that is due is $due 3-29-Next months bill will be $
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience
we’ve caused you, and appreciate the opportunity to better serve you going forward. Thanks,Melissa
Executive Care Representative
Cincinnati Bell Telephone

June 9,
*** ***
** *** ***
*** ** ***
Re: ###-###-####, ***
Dear *** ***
Cincinnati Bell has reviewed your accountCincinnati Bell does apologize if you were experiencing issues with your phone lineWe do not see that you reported any issues to
our repair departmentPlease call our Residential repair department at ###-###-#### to report any issues in the future
Cincinnati Bell has issued a courtesy credit for $due to your issues
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Executive Care
Cincinnati Bell