Star Office Supply

Dear *** ***,
Cincinnati Bell's decision has not changed and we feel no credits are warrantedCincinnati Bell has tried to the best of our ability to resolve this complaintCincinnati Bell is considering this complaint to be resolved and closed

August 1,
*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your complaint you filed concerning duplicate payments that were made on your account
Per our accounting department, the $dollars was credited back to your
debit card
It was processed thru *** Bank, which is the third party that processes online electronic payments for Cincinnati BellThis was done on 07-19-
Please let me know if the amount has been credited back to your account
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 31,
*** ***
*** *** **
*** ** ***
RE: *** ***
Dear ***,
This letter is in response to the complaint that you filed with the Revdex.com
Cincinnati Bell does not guarantee the speed of the internet please see our terms and
conditions below:
Service Speed
ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s)
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

September 1,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
I have researched your account notes and I apologize about the service issues you experience when it rains
Unfortunately, these issues are due to the copper lines that are currently servicing youCincinnati Bell is not going to replace the old copper lines because your area has been upgraded to Fioptics
Per your account notes you have been advised of this and decline to upgrade your services due to radio frequency (RF) not being available for videoI apologize, but Cincinnati Bell no longer runs RF overlay to any customers, however when upgrading to Fioptics you are not required to add the video service to your bundle
If you choose to upgrade to Fioptics you are currently qualified for increased internet speeds up to 1GBUpgrading would involve changes to your current pricing; Your Homepak Lite is enrolled in a grandfathered Priced for Life promotion that is no longer offered, but you would be eligible for new promotions and offers that may be better than your current pricing
If you do consider upgrading your phone and internet service to Fioptics please reach out to me at ###-###-#### and I would be happy to assist you in choosing a new bundle and I will work to get you the best promotions available
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done regarding this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

August 29,
*** ** ***
*** *** ***
*** ** ***
Re: Multiple Credit Inquiries
Cincinnati Bell is responding to your Revdex.com complaint
Per our telephone conversation I have received your email and I have already sent a request to *** to
remove the duplicate inquiry from your credit report
I will follow up with you as soon as *** responds to my request
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so regarding this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

I don't believe that there was a outage for almost weeksAnd how many customer we're out and up setAnd most of the customer service we're very rude would not help.They needed to be more professional about what's going on get back with the customers and see if the service is back upI believe that Mom needs no bill for all the hassle she went through with her phone I think that would be fair

Per my two responses to *** ***, his account was not paid in time for the Collections deadlineWe sent several Collections notices with no responseIt takes up to business days for changes to be reflected on a credit reportI have explained this thoroughly to the customerWe have contacted our Collections company to confirm the account is being reported as paidCincinnati Bell considers this complaint resolvedPlease consider closing, as no further action is needed on our part.Thank you, MeganExecutive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I do not believe this is acceptable due to the fact that the way that the contract was automatically renewed, without my written consentI would think that any contract would only be continued with the actual written consent of the business or customer, not a policy made by inactionAs their customer, I was displeased with their service due to disruptions in service because of problems with rodents/squirrels getting into their service boxes on a annual basisThe ###-###-#### number interrupted and I made the decision to leave Cincinnati Bell at that point. As I told Cincinnati Bell, I would do a settlement with them if it was satisfactoryIt was never my intention to renew any contract with Cincinnati bell. Regards,
*** ***

January 28,
*** ***
*** *** ***
*** ** ***
RE: Account####-###-####,***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning your Zoomtown speed
According to the records on your account your speed is running at a slower rate than you expected. I have taken you back down to the zoomtown lite service effective today on order ***. The rate for that product is a month for the next months Hopefully in the future we will be able to offer you a higher internet speed. Please keep checking the CIncinnatibell.com website for availability.
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

February 11,
*** * ***
*** *** ***
*** ** ***
RE: *** ***
Cincinnati Bell is responding to your RevDex.com Rebuttal
Your final bill does not generate until March 8th
When this bill prints it should have your charges backdated, and your balance
should update on our website within a week of that dateOnce the bill prints
it takes a few days to post to our systemOnce I have access to it I will
adjust any activation or late fees on the accountWe ask that you disregard
what the website says until your final bill generates and we have time to make
these adjustmentsAs mentioned in my previous response, your balance will be
adjusted in full due to the miscommunication in the product
Cincinnati Bell considers this complaint closed
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The Cincinnati Bell representative, Megan, is either not reading the responses or is opting to ignore what needs to be done to resolve the issue from the customer's perspective, so I will list them again. Attach a zero balance statement to this complaint Address in writing what Cincinnati Bell intends to do to correct their error in reporting this as a collection to credit agencies This was confirmed to be the case by Cincinnati Bell representative, James, with whom I spoke with on Thursday
Regards,
*** ***

April 4,
*** ***
* *** ***
*** ***
Cincinnati, Ohio
RE: ###-###-####
Cincinnati Bell is
responding to an additional rebuttal concerning your final bill
Again, I apologize and
understand your frustration. However,
this was a corporate decision to not prorate the Internet and VideoThis
decision was approved by the Public Utilities Commission. This ruling applies to all Cincinnati Bell
customers.
I have forwarded your
complaint on to our collections department letting them know of your payment
arrangement so the account will not be sent to an outside collections agency
Sincerely,
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I went out Cincinnati Bell and took back the old HD box to exchange for a new HD box and plugs it in just like she saidIT does not work I will miss all programs this weekend!!!!!
Regards,
*** ***

Per our Phone Conversation today 9-23-the Revdex.com complaint has been resolvedI have issued the order for free boxes back to 7-28-so you will only be paying for boxYou will see a credit on your next bill

August 15,
Mr*** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
As we discussed on the phone last week a Field Operations supervisor advised he had been in contact with you last
Friday evening and reviewed the installation at your residence
Per his findings he advised there were several things on the install that should have been done differentlyHe also advised he addressed your issues with speeds and the possibility of you using a different router
I called your residence to follow up with you earlier this morning but was advised you weren’t home and will return my phone call
Please reach out to me at ###-###-#### and so we can review these findings and resolve your complaint accordingly
Thank you for your patience and cooperation
Tina
Executive Care Agent
Cincinnati Bell Telephone

The original credit was refundedThere was a credit put on the account for $in errorWhen that credit was applied it added additional tax credit of $The correct amount of $has been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint 1) It may not be standard practice for Cincinnati Bell to remove existing cable from homes but YOUR TECHNICIAN IN FACT REMOVED MY CABLE LINEThis is not a misunderstanding on my part as you implied in your responseThis is a FACT, I had cable service when your technician arrived at my home and I no longer had cable service when he left because he removed the cable from the telephone pole to the houseThere was no other technician on my property during this time, or any other time in the recentIn addition, the only reason this is an issue is because Cincinnati Bell has been unable to provide services promised. 2) Again it may not be Cincinnati Bell's policy to issue compensation for missed work, but it has been your policy to issue statement credits for inconveniences and screw ups on Cincinnati Bells partThis situation is both.3) As far as the time frame goesIt would take a technician less that minutes to hook up two set-top boxes (the words of your technician) and originally you gave me a week window and now you've moved it to a week wait from the time my installation was originally scheduledIt is my belief, that a months time is too long for an installation to be completedYou started on Tuesday September 6th and I still have not received services promisedIf this is the standard in which Cincinnati Bell operates, I don't know if I can remain a customer.We've have gotten to this point because of the actions (or lack of action) of Cincinnati BellI am not responsible for misinformation provided by your sales team or technical service deptIn addition I am not responsible for you technician performing unauthorized cable removalsThis matter will not be resolved until Cincinnati Bell A - Provides me services promised in a timely manner, and provides some gesture of compensation for an incredible inconvenience and waste of time or...B - Has my cable that was ILLEGALLY removed from my home reinstalled so I can continue patronizing other more worthy businesses.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. The email address was never used by my dental office and the contract was never signed!
Regards,
*** ***

MESSAGE FROM BUSINESS:I have issued a refund check in the amount of $You will get the check within the next ten daysCincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forwardThanks, Executive Care Cincinnati Bell Telephone Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Its really a shame that I had to go through the Revdex.com to get a resolutions on this issueIts no wonder that CB is having issues
Regards,
*** ***