Star Office Supply

***,
You are eligible for fiber at this timePlease call ###-###-#### at your earliest convenience to have order placed to upgrade to fiber
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** ***

August 2,
*** ***
*** *** ***
*** *** *** ***
RE: ***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the proration of our Video service when cancelling mid cycle
I apologize if you were
misinformed about receiving a credit when cancelling the Video mid cyclePer Cincinnati Bell’s Terms & Conditions, we do not prorate our Video or Internet if cancelling mid cycle
All of our representatives are trained to relay this information to customers when cancellingOn behalf of Cincinnati Bell, I apologize if this did not happen
I have forwarded this information on for training and development purposes
I spoke to the store manager and asked that he credit your account for the number of days left in your bill cycleHe said that he issued a credit of $Your account currently shows a credit balance of $5.25CR
It is never Cincinnati Bell’s intention to mislead our customers in any wayI apologize if you feel we have done so in this matter
In the future, we hope to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The complaint is not in reference to ** *** at *** *** ** for phone number *** Perhaps Cincinnati Bell would like to address my speed issue regarding my account I gave my account number in the complaint but allow me to give it here again since the business cannot keep straight what account my complaint is even about Account * *** ***
Regards,
*** ***

In order for me to resolve this complaintI need the social security # for the account that was sent to collections in order to find the accountI have not been able to locate the account
Thanks,
Executive Care
Cincinnati Bell Telephone

April 19,
*** *** ** ***
*** *** ***
***, ** ***
RE: ***
Cincinnati Bell is
responding to your Revdex.com complaint
I have reviewed your
account and I apologize for your frustrationI have processed
disconnect order
Dto cancel the internet service as of today 4/19/On this order I
backdated the billing to install date 3/22/
This backdating will
adjust the service charges for the internet once the final bill prints on
4/26/16, but the final bill will also print with charges for the $
activation feeI will personally follow up your account when this bill prints
and adjust the remaining charges so you will owe $to this account
If you have any questions
regarding your account before the final bill prints or once you receive the
final bill please reach out to me directly in our Executive Care Office at
###-###-####
It is never Cincinnati
Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati
Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
MESSAGE FROM BUSINESS:
November 3,
*** ***
*** *** ***
*** *** ** ***
*** *** ***
Dear *** ***,
This is in response to your rebuttal. Cincinnati Bell has backdated your order as stated previouslyYou will see the appropriate credits on your November billI can mail you another copy of your October bill but it will not have any changes on the bill
Cincinnati Bell does apologize for your poor experienceCincinnati Bell does not compensate for time loss
Cincinnati Bell considers this complaint closed
Sincerely,
***
Customer Care
Cincinnati Bell
I asked for Cincinnati Bell to correct their invoicing before asking me to pay an incorrect invoice I cannot be assured the new invoice will be correct based on previous mistakes from Cincinnati Bell in regards to this issue It is unacceptable for Cincinnati Bell to ask me to pay an incorrect invoice I will pay the October invoice once it is corrected, and I will not pay any late fees based on Cincinnati Bell's refusal to provide a correct invoice prior to the due date of the October invoice
Cincinnati Bell did not answer my question as to why Cincinnati Bell representatives refused to back date the correction to my October invoice, but*** was able to do this once I contacted Revdex.com
I am deeply disappointed in the total lack of courtesy and respect Cincinnati Bell has directed to me in this issue, allowing me to waste more and more of my time due to Cincinnati Bell representative mistakes and incompetence I cannot understand how Revdex.com still can continue to give Cincinnati Bell an A+ rating with the ever increasing negative customer complaints
Regards,
*** ***

December 13,
*** *** ***
*** *** ***
*** ** ***RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed your account and I apologize you received an inaccurate quote from one of our agents and that orders
weren’t placed when you were advised they would be
As we discussed over the phone you had promotions on your home phone and internet bundle totaling $in discounts which expired on 9/12/This is what caused your bill to increase
On 10/13/you received a service upgrade on your internet which was communicated with you via a direct mailerAt this time you were receiving 30MB internet at the regular price of $You were upgraded to 100MB internet for the same $price
When the retail agent quoted you a monthly price of $before taxes and fees on 10/he made an error in stating this price would be for your home phone and 100MB internet
As previously advised your calls into customer care on 10/and 11/have been reviewedThe agent who quoted you $per month for stand-alone 100MB internet didn’t process the orderFor that I apologize and I will forward this incident to the agent’s supervisor for further review and coaching
As advised over the phone I have processed order ***Your new monthly service fee will be $before taxes and feesThis pricing is good for monthsI also backdated this order to 10/20/which was the day you spoke to the retail agent and called into customer care the first time
I will be following up with your next bill which should print on 1/4/I will contact you once that bill is available for viewing, and if any other adjustments need to be made we will settle them then
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I contacted the business and told them to cancel the contract during the day cancellation period but the contract was auto renewed instead.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint Cinbell response: You called into the residential call center on 01-19-and removed the local service freezeIf your new provider attempted to port out your number prior to this date it would have been rejectedThis freeze prevents you from being switched to another provider without your consentThis service is only added at the customer’s requestYou have had the local service freeze on your account for many yearsCincinnati Bell cannot remove or add the local service freezeThe customer is the only person that can add or remove the freeze.My opinion: I don't remember putting a "local service freeze" on my phone acctI'm not saying that I didn't but this was never explained to me until now and I don't understand why after talking to at least four customer service agents over a period of to weeks that it took a Revdex.com complaint to get the details of what happened during the phone number port. Cinbell response: Your new provider sent the order to port out your landline on 01-26-and was scheduled for 01-29-This order completed in our system on 02-03-Until this date your account is frozen and no orders can be placed at that time.My experience: I called cinbell customer service on 01-30-and asked if my land line had been cancelled now that the port was completed on 1-29-(when my cell phone number actuall changed to *** *** *** and the cell phone company sent me a confirmation email)I was told that cinbell was waiting for confirmation from the new cell phone company that the port was completeAddtionally I was told that this wouuld take to 10 more days to complete in the cinbell system once that they got the confirmation and that my acct was frozen and no changes could be made to the acct until that happened. I called cinbell customer support again on Monday 2-2-and talked to yet another person who gave me the same story and re-iterated the to day processing time.My conclusion was that all these delays and the "frozen account" were intentional actions to keep me paying for phone and cable tv service I no longer wantedI figured if I wait another to days and called customer service again there would be yet another excuse to keep my account "frozen"That drove my decision to ask for help from the Revdex.comBy the way, if the port completed in your system on 2-3-is there any reason customer service couldn't have contacted me to let me know??Cinbell response: It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matterMy response: While I appreciate the apology, this has been a very frustrating experience for meI know I'm not alone after reading a story about broken phone service in this past Sunday's *** ***Their story and mine have one thing in commonCinbell customer service is slow to respondThey give you answers but not a clear explanation of what has to happen
Regards,
*** ***

January 9,
*** ***
*** *** ***
*** ** ***
RE: CBT Account #***
*** *** is responding to the complaint that you filed with the Revdex.com regarding The Contract Buyout Offer
Our policy is to pay up to
$for termination charges when a consumer switches over to our product from a competitor.
I have reviewed the notes on your account and I do not see any where that we told you we would cover all of your termination fees. We reimburse up to $that is our policy and we are not able to reimburse any additional term fees over $100.00.
It is never *** ***’s intention to upset or frustrate our customers. On behalf of *** ***, I apologize if you feel we have done so in this matter
***
Executive Care Representative
*** *** Telephone

Cincinnati Bell was able to offer a sooner due date and customer has chosen to keep current due date 9-9-which is our earliest Saturday appointment availableI will follow up and make sure that the service is installed and will follow up on the billingUntil the fiber is installed there is no way to upgrade the speed
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

April 17,
*** *** ***
*** *** ***
*** ** ***
RE: ***
Cincinnati Bell is responding to your Revdex.com complaint
I have received and reviewed your concernsYour payment was located and the
credit was properly placed on the account referenced above on 3/11/
The procedure is then to automatically send a refund check after business days
I apologize about the wait in getting this payment refunded but it took time to locate the payment since the account was no longer active
I have contacted the Accounting Department and they have changed the mailing address for your check to: *** *** *** *** ** ***
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

March 2,
*** ***
*** *** *** **
*** ** ***
RE: *** ***
Dear *** ***,
This letter is in response to the rebuttal that you filed with the
Revdex.com regarding the bill for $8.95
That was a late fee that I have waived and there is no balance
owed to Cincinnati Bell.
It is never Cincinnati Bell’s intention to upset or frustrate our
customers. On behalf of Cincinnati Bell,
I apologize if you feel we have done so in this matter
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I would like to reopen my complaint regarding Cincinnati BellMy bill is still not correct and I was told I would be contacted when the billing took place that has not happened eitherMy complaint number is ***Please let me know if more information is needed. Regards,
*** ***

According to our records there was a call made to have service moved on 7-10-but the person did not know the exact address to move the serviceThe service was never cancelled so it was denied for service on 9-15-I have went in and waived all of the charges and there is a balance on the
account
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

The customer called in on 12/4/and was advised of the credit being applied due to an error in bilingThe call was received after complaint received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I continue to get "spam" messages and I have lost a tremendous amount of emailsPlease adviseA credit on my account needs to be processed for all of the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***