Star Office Supply

*** Bell stands by our previous response and our original decisionWe consider this escalation to be closedThank you for your business

Cincinnati Bell has previously responded to *** *** concerns (please see below)We have no new information to addThank you *** Executive Care RepresentativeCincinnati Bell's Executive Office Date Sent: 11/20/3:53:PMNovember 20, 2015 *** ***Gamma CtCincinnati, Oh 45231 RE: ###-###-#### Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning converting to our FiOptics product. I have reviewed your account and found that our FiOptics is available in your area When you choose to switch to the fioptic product, all copper lines are replaced with fiber optic lines I apologize if you were given incorrect information and led to believe you could have both copper and fiber lines I have forwarded your concerns on to a Supervisor for coaching and development purposes. It is never Cincinnati Bell’s intention to mislead or frustrate our customers On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter Cincinnati Bell works diligently each day to better serve the people in this community To meet the demands of the growing and changing telecommunications industry, Cincinnati Bell has had to hire a substantial number of new employees, implement new systems and products Sometimes transformations or upgrades do not go as well as anticipated. In the future, Cincinnati Bell hopes to provide you with the customer service and products you have grown to expect from Cincinnati Bell Telephone. ***Executive Care AgentCincinnati Bell Telephone

December 30,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
Cincinnati Bell’s internet service has two price components; a monthly service fee and a modem feeThe modem fee is
listed on Cincinnati Bell’s website and included on receipts
The Terms and Conditions for Cincinnati Bell’s internet service contain a list of the Cincinnati Bell provided hardware and software that a Customer’s network must include in order to receive Cincinnati Bell’s internet serviceThe modem that is provided by Cincinnati Bell is the only hardware fully tested for our network and the only equipment fully supported by Cincinnati BellIf the modem stops working, Cincinnati Bell will replace it at no additional costPlus, Cincinnati Bell offers 24xtechnical support for all Cincinnati Bell provided equipmentMany of the retail modems available in the market are not compatible with Cincinnati Bell’s internet and video service, and, if connected, will significantly degrade your experience or even render the service inoperable
However, since you have chosen to use a non-CBT provided modem, you can return the modem that Cincinnati Bell has provided to any Cincinnati Bell retail store; a representative from the store will issue one receipt for returning the equipment and another receipt for the placing of an order to remove the $modem fee from your account
It is important for you to understand that since you are using a non-CBT provided modem, Cincinnati Bell will not be able to provide helpdesk or remote troubleshooting of that device, and will not be able to guarantee that the device will work with our serviceAlso, there may be additional charges for technical support associated with a non-CBT provided modem
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
When I have called on the 1/30/and wanted to continue having the same service at the same price I was refused and tolled my new price would be more and there is nothing could be doneAfter that I told the person to close the account!!! There was nothing to think aboutAs I would get the dollar deal with the choise of other company's I can go withYou have failed to let me know that the price will or have changed and when I closed the account the manager called me and told me they could do the the special after allWich was after I have already returned the equipment on 2/2/since I have closed the account with my last call!!!!!!!!!!! You have been lying and makin things up and I want to have copy of the conversation we had on 1/30/where I told you I will think about itIt's simply not trueThe policy that you will not prorate the service for the last bill is very new to meSince when do you start charging people for not using your serviceIf I get 1/month of service shouldn't I pay for 1/2??? I guess not with Cincinnati Bell!!! You will raise the price with out warning and then charge a full month even if it was for one day!!!! Nice to find this things out after getting in to last month. Attached is a copy of a returned equipment per 2/2/16!! It was Tuesday the first day I could return it after the weekendDon't seem like I was thinking about it.P.S I think I will make this viral and let the prople on Facebook, Tweeter, and YouTube decideIf you keep trying to rip me off I will make you loose so much money it will look funny when I'm done that all this was over a dollar bill
Regards,
*** ***

August 3,
*** ***
*** *** ***
*** *** ***
RE: ###-###-####,***
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning the denial of your service
It is never Cincinnati Bell’s
intention to upset our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
Since we do value you as a customer and appreciate your business, I have had our collections department restore your service today
Please contact our collections department to make payment arrangements. They can be reached at ###-###-####
Again, I apologize for any inconvenience this may have caused
Please feel free to contact our office at ###-###-#### if you should have any questions
Sue
Executive Care Agent
Cincinnati Bell Telephone

In order to qualify and have the *** discount added to the account the customer is responsible for filling out the form that was attached and returning it to the *** departmentIf the customer has any questions they can call ###-###-####Cincinnati Bell considers this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cincinnati Bell may stands behind their decision on this complaint, BUT that does not change the fact that I was mislead into obtaining services from their company by advertisingA company this large should not take months to update their websiteThis is the definition of "bait and switch".
Regards,
*** ***

October 13,
*** ** ***
** *** ***
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to your Revdex.com complaint
The following is an explanation of your current charges: Fioptics Elite TV ($60), HD/DVR Combo Box ($7.99), Fioptics
Megabyte Internet ($24.99), Wireless Networking ($7.99), HomePak Advantage Telephone ($5) and a Federal Communications Commission charge ($5.32)You are receiving a $bundle credit, which is credited off of your total bundle amountThis brings your total to $before taxes and surchargesYou are receiving $in promotions (included in the prices listed), as well as two additional HD Receivers currently rated at a promotional rate of $Unfortunately, Cincinnati Bell cannot provide an exact quote of services after taxes and surchargesHowever, it is important to keep your balance current to avoid paying late fees, in addition to your standard monthly rate
As a one-time courtesy, I waived your $late fees for the past two billing periods, bringing your current amount due to $Moving forward, valid late fees will be applicable
It is never Cincinnati Bell’s intention to upset or frustrate our customersI apologize if we have done so in this matter
Megan
Executive Care Center
Cincinnati Bell Telephone

Your order to disconnect service will be completed today, 11/3/and dated back to 10/12/There will not be any early termination fees on the accountYou will receive a final statement dated November 19th with the prorated credit back to 10/12/

Cincinnati Bell Technical Support has been in communication with the customer to resolve the issue and answer technical questions regarding the connection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I still think their policy is short sighted and not a good way to treat their customersI was not informed of the policy at any time
Regards,
*** ***

*** ***
*** *** ***
Amelia, ***
RE: ###-###-####
Cincinnati Bell is responding to the rebuttal complaint concerning your frustrations with our outsourcingPlease know that this was a corporate decision to outsource the call center
We are currently in the process of bringing our jobs back to the United StatesWe have opened a new call center in *** ***
The policy to request an American agent was just implemented July 11th of this yearThe representatives are supposed to try to resolve your issue before transferring your callIf the customers insist on being transferred, the representatives should not question the customer and make the transferI apologize that this process was not followed in your caseI am forwarding this on to the Manager of the call center in the *** to make sure this process in being enforced
I have also verified that customers who have our unlimited long distance plan can call from landline to cell phone within the United States with no additional costsThe information you was given was not accurateThe only time a fee would apply, is if you were calling internationallyI have also forwarded this information on for coaching and development purposes
I found that when you called in to the residence office on July 19th, the representative added the Non-Pub status and lowered your monthly billYour long distance was not changedYou have had the unlimited plan since September 2,
Again, I apologize for any inconvenience you have endured during this process
Thank you for bringing these issues to our attention and allowing us the opportunity to assist youIn the future Cincinnati Bell hopes to provide you with the customer service you have grown to expect from Cincinnati Bell Telephone
Please feel free to contact our office at ###-###-#### if you have additional questions or concerns
Sue
Executive Care Agent
Cincinnati Bell Telephone

According to the credit bureau and CBT credit and collections group this complaint has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Hello Revdex.com, I have attached my refusal letter. I am not satisfied with CBS response once again (see below). They are still claiming wires have been cut and I have had the wires inspected and they have not been cut. All I want is for CBS to activate my phone lines as agreed to. As you can see by all of the communications they have openly admitted they gave me the information and have stated wires have been cut. After an inspection this weekend there are not wires that have been cut and they need to get my phone lines working. What it boils down to they didn't want to do their job and charge me for something that is their responsibility to do. Please advise
Regards,
*** *** Hello,I wanted to take this time to let you know I had different contractors come out and inspect my telephone wires this weekend. There results were the wires were not cut anywhere.You have stated the 1st technician stated the wires were cut and the 2nd technician followed suite.In either case, again neither technician went into the base to inspect the wires and this time I was present with the contractors. The only thing that was seen was there were a few wires that were disconnected from the DMarc but cut wires anywhereAgain, I state your technicians didn’t do their job and need to come and fixed the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 20,
*** ***
*** * *** **
*** ***
*** ** ***
RE: CBT Account# ###-###-####, ***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com concerning the bill that was sent to the collection agency
In reviewing the notes on
the account, I did find that your Cincinnati Bell equipment charges were not valid and have been waived
The final bill for that account is now and we are sending a notice to the outside collection agency to remove this account from your credit report.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I do not have zoomtown, I know there is no fiber optics on my street. but I should be given a better deal since I'm paying full price for a speed I haven't come close to for months
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It is always show 3G on my all phoneI never had 4g show on my phone
Regards,
*** ***

The information Cincinnati Bell gave is not true :( The PASSWORD was repeated SEVERAL times to the woman that we refer to that is THE ONLY PERSON IN THAT SO-CALLED DEPARTMENT, and she STILL once again, THIRD time it got mixed up(Each time we find this out after they don't show at a scheduled time)We gave for our PASSWORD: ***PIN: ***And NOBODY but the woman that keeps messing this up has contacted us, and we don't want to waste any more time trying to communicate with somebody that can't get this information correct. Also, when we called the last time fed up that once again our time wasn't important to Cincinnati Bell, (not showing) after a few connections, we talked to another woman that read thru the SEVERAL notes in our file from that woman, and she right away realized this was a confusing big mess, and said it was all mixed up, and she was going to talk to this woman about the mess and try to straighten things out, then she'd return my callShe never called back :(