Star Office Supply

February 9,
*** ***
*** *** ***
*** ** ***
Re: ###-###-####,***
Dear *** ***,
Cincinnati Bell’s position standsAlthough you may not agree with our position there is no new information
Cincinnati Bell considers this complaint closed
Sincerely,
***
Customer Care
Cincinnati Bell

The original credit on the account was $There was an error inputting the additional amount on the accountThe correct credit for service is $as shown on the August invoiceThere were no additional credits warranted on the account

June 25,
*** ***
*** *** **
*** ** ***
RE: CBT ACCOUNT # ***
I am responding to the Revdex.com rebuttal that was filed regarding a request for a paper bill
In order to get a paper bill each month you will need to call ###-###-#### and request to have a paper bill mailed to you
According to our records you have authorized an electronic bill through a 3rd party vendor and we are not able to stop that request you have to have your bank or payee remove the electronic bill request
You may need to look at your bank’s or payees terms and conditions regarding this issue
Cincinnati Bell considers this complaint closed
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

December 28, 2015*** ** *** *** *** *** ** ***RE: ###-###-####,***Cincinnati Bell is responding to your Revdex.com rebuttal.I apologize if you did not receive a promised callback regarding your paymentI have researched the notes and found a callback was scheduled by a Collections representative on 11/19/Per the notes you spoke to another representative later that day that issued a courtesy adjustmentI have sent this to the supervisor in Collections to be further investigated.When a check payment is returned you would need to contact your bank to inquire as to the reason for the returnThere are a number of reasons for payments to be returned by a customer’s bank including insufficient funds or an error in the bank account information providedYour bill dated 11/16/in the amount of $was due on 12/7/At this time you were enrolled in Autopay and set a maximum payment amount of $The $payment was processed on the morning of 12/7/The same afternoon the Autopay feature on your account was deactivated and a payment of $was processed by a Collections representative.The $payment was then returned by your bank on 12/14/This request for return is received in a report from your bankCincinnati Bell is not given the reason for the return requestPlease contact your bank to inquire as to why your auto payments were being returned.I spoke to Drew Aregarding your request to speak to himHe has advised he called you and left a voicemail on contact number ###-###-####You can reach Drew on contact # ###-###-####.Cincinnati Bell considers this complaint closed.TinaExecutive Care Representative Cincinnati Bell Telephone

January 4,
*** *** *** ***
*** *** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
The pricing and promotions on your account have been
reviewed several times
by Cincinnati Bell’s Executive Care Team
It has been explained multiple times promotional offers
and pricing are not permanent on any customer’s account
You are currently receiving $in promotional
discounts per monthWith these discounts your current monthly service fee is
$before taxes and feesThe services currently included in your bundle
for that price are HomePak Lite, 10MB internet, and Fioptics Elite video
package on (3) set top boxes
This promotional rate will expire on 9/18/At that
time you will be able to speak to Cincinnati Bell’s Retention team regarding
new promotions you may apply for
If you have any further questions or concerns regarding
your account you may reach the Fioptics Helpdesk at ###-###-####
Cincinnati Bell considers this complaint closed
Tina
Executive Care Agent
Cincinnati Bell Telephone

April 13,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
As I advised over the phone I have adjusted your account in full and the
balance due is now $
Per your request I am also sending verification of this to you through the mail
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize that we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I would like for Cincinnati Bell to quit harassing me with automated phone calls regarding a cancelled account. This unnecessary treatment does not support their claims of providing superior customer support
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I am willing to consider complaint closed when or if thy ever restore phone serviceLast week they were still calling me with two different optionsOne wanted to install a modem and the other said that would not be necessaryIf they can get a phone to work in my house I will consider it closed Had I not filed the complaint they would not be this far alongThey had absolutely no inclination to call me back and did not call back until I filed the complaint

February 26,
*** ***
*** *** **
*** ** ***
Re: ###-###-####,***
Dear *** ***,
Cincinnati Bell has reviewed your accountUnfortunately, your area is at full capacityZoomtown cannot be added for any customers at this time in your
area
At this time, your area is not on our build-out plans for Fioptics in the near futureOur sales representatives will notify you when Fioptics is available in your area
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

Cincinnati Bell has no new information to submit regarding this matterAll issues have been addressed with customer (see below)*** *** is welcome to contact our office if he has any questionsThank you. RhondaCincinnati Bell Executive Office Date Sent: 6/29/2:09:PM June 29, 2015*** *** *** ***Hamilton OH 45011 Re: ###-###-####, *** Dear *** ***, This is in response to your rebuttalYou placed an order to add a landline in January Your landline order was completed on 01-17-Cincinnati Bell’s records indicate one phone call to repair concerning your landline not working on 01-19-15.The notes indicate that you would check your phone equipment and SNI and callback to our Repair group if neededCincinnati Bell does not show any others calls concerning your landline not workingOur records indicate that you called once in February and several times in June to question your billsAnother call in May to question your internet speeds. Your promotional rate that was added in January was for *** television and home phone onlyThe other promotions were a month promotion from when you started service in May These promotions ended on 05-31-This has been explained to you by several representatives. The promotions that ended were on Showtime, HBO, DVR, Set top boxes, sports tier, modem fee and internet. Cincinnati Bell does not guarantee internet speedsThis is in our terms and conditions. Service SpeedZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network,or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s). Cincinnati Bell will mail you a final bill with 2-weeks. If you have any question on the final bill please call our final bill group at ###-###-####. Cincinnati Bell considers this complaint closed. Sincerely, RhondaExecutive CareCincinnati Bell Date Sent: 6/10/12:03:PM June 10, 2015*** *** *** ***Hamilton OH 45011 Re: ###-###-####, *** Dear *** ***, Cincinnati Bell has reviewed your accountYou had a limited promotional price that endedYou have since cancelled all services with Cincinnati Bell and ported out to another provider. Cincinnati Bell’s records do not indicate any orders to install a phone lineThere was a pending order for 06-08-to remove the landline that was cancelled by youThe notes state that you changed your mind. If you would like to switch back to Cincinnati Bell please call our sales office at ###-###-####. It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter. Sincerely, RhondaExecutive CareCincinnati Bell

March 16,
*** ** ***
*** *** ***
*** *** ***
RE: ###-###-####
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com
concerning the expiration of your promotions
Cincinnati Bell’s
promotions
are only added for a twelve (12) month period.
This practice is considered Industry standard
Cincinnati Bell will call
you a month before your promotions expire and give you the offers available at
that time. I did find that you were notified twice in
February asking you to call us so we could discuss the promotions and did not
hear back from you
I forwarded your complaint
on to a Retention Specialist. He added
new promotions todayI show your new monthly
charges will be $98.76, excluding taxes and fees for twelve months
It is never Cincinnati
Bell’s intention to upset or frustrate our customers in any way. On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter
Sue
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell** response remains the same
We already applied a credit of $to the balance on the accountThere is an outstanding balance on the account due to early termination fees for disconnecting service prior to contract expirationThe service at your business location was disconnected on 3/30/and would not have moved to your homeThe service is inactive
Cincinnati Bell considers this closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** they need to get what ever is wrong with the internet speed I use to get 2mega bite here all the time till lighting struck the wires up the road last summer now I don't even get mb most of the time when I do speed test all I get is something download speed and about same upload the speed im getting aint even worth paying for right now

I am calling the customer today: I have scheduled an install for Fiber MBPS due date is 9-9-(12-4) (Saturday appointment) that is the soonest Saturday that we haveWhen the fiber is installed there will be a temporary line until the line can be buried in a few weeks after the installThe order # *** and there is a new account # assigned ***I was able to keep the rate the same for the first yearOnce the fiber is installed the customer will be able to get speeds up to MBPS
Thanks,
Executive Care
Cincinnati Bell Telephone

I have left a message for the customer with my name and # and advised him that I have waived the charges for the full month of service for the internet

February 23,
*** ***
*** *** ***
*** ** ***
Re: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountWe do apologize for any technical issues you may have experienced. Our records indicate that there was
only one call to report video issues on 01-05-We do not see any prior contact to this date to report any issuesRepair credits are based upon the day an issue is reported until it is resolvedYou have since cancelled serviceThis is a corporate policy
Cincinnati Bell has decided to go outside this corporate policy and issue a month credit on the Whole Home DVRYou had a promotional rate at $per monthA credit was applied today for $A refund check will be mailed to your home within 7-business days
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

October 9,
*** ***
*** *** ***
*** ** ***
Dear *** ***,
You have the lowest price available at this timeThe
price online is a one year introductory price for new customersYou have
already received the one year introductory rate.You may call and make changes
at any time to your packageA credit for $was applied on 09-19-Your
October 16th bill will reflect the changes in billing
Cincinnati Bell has closed this complaint
Sincerely,
Rhonda
Cincinnati Bell

Per our phone conversation I have credited your bill $and have rated your modem free for months that saves you $a monthI hope this resolves your Revdex.com Complaint!
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience
we’ve caused you, and appreciate the opportunity to better serve you going forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I would have never signed up for service with Cincinnati Bell if it was not for their advertisingTo get a response that basically says "opps we forgot" is not acceptable. I pay double for having to obtain services from two different providers, for services that were offered to me as a bundle for a lower priceCincinnati Bell can keep the insulting one month credit that was offered to meIt is nothing compared to the money that I am paying out due to their advertising. For such a big company to give an unprofessional response of "Oops we forgot" is concerning
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The response I received is obviously a generic/form responseIt ignored my request to have Cincinnati Bell provide the digital recordings for the initial calls to their office and the times they made sales calls and I told the reps I was not interested and asked to have my information removedIt ignored the fact that I have already asked to be added to the do not call list on several occasions and they lied about doing soIt ignores that the rep I originally spoke with to cancel on 5/25/lied to me about what actions she would take.I am awaiting a genuine response adressing all of these issues.and Cincinnati Bell providing digital audio files of those conversations in .wav or ;mpformat.Regards,*** ***