Star Office Supply

February 21, 2017
[redacted]
RE: Revdex.com Complaint

[redacted],
 incinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell requests you provide more information regarding your account you are inquiring about....

Please provide a Cincinnati Bell account number and address that the service was listed at in order for us to further investigate this matter.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

We have responded to this customer through several channels, advising her that her final bill charges are valid. I have explained several times what the charges are for, however the customer continues rebuttaling. [redacted] has reached us thorough various avenues. There are no further adjustments to be made.Thank you,Megan  Executive Care RepresentativeCincinnati Bell's Executive Office

[redacted]
Revdex.com #[redacted]
Account #[redacted]
Dear [redacted],
We have received and reviewed your concerns with your Cincinnati Bell Fioptics TV charges.  You will receive one more bill for your Fioptics due to your new billing cycle starting after your services were...

disconnected.  Cincinnati Bell will not be able to pro-rate your charges; please see our terms and conditions which advise:  Cancellation Billing Policy:  The monthly charge for service will not be prorated for the final partial month of service.  The full monthly service fees will apply, even if your service is active for only a partial month.  You will receive your final bill for Fioptics on your Nov 26th statement. 
We are showing the last repair issue was 10/31/13; no other issues have been reported.  Also your promotions ended; which is why the bill increased.  Cincinnati Bell promotions are for one year.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Thank you,
[redacted]
Executive Care Agent
Cincinnati Bell

[redacted]
Revdex.com #[redacted]
Account # [redacted]
 
We have received and reviewed your additional concerns with your Cincinnati Bell Internet account # [redacted]; and your internet speeds.  I apologize for any inconvenience this may have caused you.  We are showing you requested your account to be totally disconnected effective 03/20/15.
 Cincinnati Bell considers this issue closed due to account closed.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

[redacted],
Your current contracted services are billing at $219.96 for your phone lines, internet and TV. We are willing to only charge early termination fees on your phone lines that total $99.98 and waive the early termination fees on internet and TV $119.98. That is more than a 50% savings...

for the early termination fees. Please provide the requested date you want services disconnected along with your full account number. At that time we can place the order to disconnect your service at your request.

Per my conversation today with the customer: The service is in and working and our repair department will be issuing a repair credit for the time that the service was out due to the outage.
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

March 10, 2016
[redacted]
RE: ###-###-####
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com.
I called the Can Be
Reached number that you provided ###-###-#### and...

###-###-#### and received a
message that the mail boxes had not been set up yet.
I was able to re-establish
the service with number ###-###-#### since [redacted] never took the number.
Please contact me at
###-###-#### to set up the Zoomtown account.
I apologize if you were
given incorrect information about moving the internet to a separate account and
porting your number.  This should have
been done.  I have forwarded this on to
their supervisor for coaching and development.
It is never Cincinnati
Bell’s intention to upset or frustrate our customer’s.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Sue
Executive Care Agent
Cincinnati Bell Telephone

[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning an account that was referred to our outside collection agency.
 
I have reviewed your...

account and found that you did place a disconnect order on February 26, 2014.  We are not showing that our Modem and Power cord was returned.
 
I have sent this complaint to my Supervisor asking that the equipment charges be removed.
 
I will also contact [redacted] to have this account removed from their records.
 
It is never Cincinnati Bell’s intention to upset our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Please feel to contact me at ###-###-#### if you have additional questions.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

Final invoice has not been issued to close out the account. It will print by 4-14-17 and I will contact the customer.

December 31, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####, [redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
As advised over the phone I have processed the order to remove your home phone line. I sent a receipt for this order to your email address [redacted].
 
Your internet price will remain $17.00 + $4.99 modem fee per month until 1/1/16.
 
On behalf of Cincinnati Bell I apologize for the delay on your order and your inconvenience.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have filed a complaint with the FCC, and have an appointment to consult with a lawyer. I will also be filing harassment charges.
Regards,
[redacted]

February 9, 2015
[redacted]
 
Dear [redacted],
 
Cincinnati Bell Wireless is going out of business on 02-28-15. You need to port your number to another provider as soon as possible. All current Cincinnati Bell Wireless customers will...

continue to receive text messages daily as a reminder to port out your number.
 
Cincinnati Bell Wireless cannot issue a credit on your bill.
 
It is never Cincinnati Bell Wireless’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell Wireless, I apologize if you feel we have done so in this matter.
 
 
 
Sincerely,
 
[redacted]
Customer Care
Cincinnati Bell Wireless

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did talk to the technician from Cincinnati Bell on 2/5/2016, he did try to contact me a couple times before I was able to answer.  The technician did get me up to 16mbps as I pointed out in the comments before this one.I ran a speedtest yesterday (2/9/2016) at around 8 pm, there was a screenshot attached to the last response.  The highest speed I could get up to was around 5 mbps
Regards,
[redacted]

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 29, 2014
[redacted]
[redacted]
[redacted]
Re: [redacted]
Dear [redacted],
Cincinnati Bell has reviewed your account. You have the lowest possible price offered in your area. You spoke with a Cincinnati Bell representative on 08-08-14 and they advised you...

that your promotional rate is $[redacted] + taxes, fees and surcharges. Your promotional rate savings is $[redacted] a month including your bundle rebate. Your bill is correct. As a courtesy, Cincinnati Bell did adjust your late fee. The credit applied today was $[redacted]. Your account balance is $[redacted]and is due on 11-07-14. A late fee will apply if not paid on time.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
Sincerely,
[redacted]
Customer Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Please share the info below with Cincinnati bell.I have had the $10 referral since my account was opened from another referral. The new referral is in addition to what my account  is already discounted. Don't start a referral program if you don't wnst to pay out. I'd you don't make this right. You will lose my business and my moms business. The decision is yours. Please let me know if you have any questions.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I spoke with a representative on the phone last week;...

however, we are working towards a solution once I receive a call back this week. 
Regards,
[redacted]

Cincinnati Bell response was that issues had been addressed. This is untrue. Please read complaint and response.
Drew A. contacted me after 5 months of unreturned attempts by me to reach him. He told me there is nothing he could do but would talk to a friend in billing department and have them call me. This was about 10 days ago, and again, no further response from company.  I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

December 18, 2015
[redacted]
[redacted]
[redacted]
RE: ###-###-####,[redacted]
I have researched your account and service orders. I
found the original move order you requested was cancelled because you were no
longer moving. Since the service...

at the previous address had already been turned
off an order for new service at the same address had to be placed.
Order [redacted] was originally set with due date 12/15/15
but the installation tech noted when he placed his call ahead there was no
answer and he had no access at the premise. 
It appears there was a typo when the representative took your contact
number for the installer. The number was put into the system as ###-###-####
instead of ###-###-####. This typo has now been corrected.
I apologize for the error and for any inconvenience this
has caused you. Your installation appointment has been rescheduled for Tuesday
12/22/15 and all activation fees have been waived. Unfortunately due to current
demands and the holiday schedule this is the soonest available appointment.
It is never Cincinnati Bell’s intention to upset or frustrate
our customers. On behalf of Cincinnati Bell I apologize that we have done so in
this matter.
Tina
Executive Care Agent
Cincinnati Bell Telephone