Star Office Supply

[redacted]
Revdex.com #[redacted]
Account # [redacted]
 
Dear [redacted],
We have received and reviewed your concerns with your Cincinnati Bell account # [redacted], and the final bill.  I apologize for any inconvenience this may have caused you.  Cincinnati Bell does not prorate Fioptics cable or internet services.  That information is stated in our terms and conditions at cincinnatibell.com.  Your final bill has received a courtesy adjustment of $61.80 on 11/20/14; and I credit the late fee off your final bill.  Your balance is now $54.25.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. SEE BELOW
Regards,
[redacted]--- [redacted]Thank you for taking time for my call this morning,Here is my rebuttal:From the agreement (pages 5 and 6):Section 6.2 Hardware AgreementSection 6.2.1 EquipmentIn order to receive the Service, you may need to install certain equipment in your computer system, network,and/or home. You agree that all of the equipment listed below ("Equipment") has been provided to you, asapplicable and/or required, and belongs to Cincinnati Bell. Cincinnati Bell reserves the right to chargesubscribers for use of the Equipment.1. ADSL modem, DOCSIS/cable modem, or fiber/GPON modem2. ZoomTown CD-ROM3. Telephone Line Microfilters4. Jack SplitterCincinnati Bell grants you a non-exclusive, non-transferable, limited license to use the Equipment to accessCincinnati Bell's network only for use in connecting from authorized locations in accordance with this ===============================How can I be charged for USE of equipment when I do not have said equipment in my possession?  I have a receipt that shows I returned this item is May.  There is nothing in the service agreement about a REQUIRED rental fee (as I was told).  The agreement references 'USE' no rental.Thanks again for your help.sincerely, -[redacted]###-###-####

THIS JUST GOES INTO THE "DOESN'T THAT STINK FILE"  **
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted]
Unfortunately, an apology does not fix a $[redacted] mistake that I should have been made aware of prior to now.  I have been in contact with Cincinnati Bell several times over the past year and not once has anyone advised me that there was indeed a bill still out there.  I do not have a problem paying for services that I used but to expect someone to pay $[redacted] and some dollars when the bill was originally $[redacted] is quite a jump, especially when there is only one income because I am a single parent.  I am curious as to how I am supposed to come up with that amount of money at one time and I am assuming that payment arrangements on the $[redacted] would be out of the question as it would appear it makes no difference that it was not the fault of it's customer.  So I guess at this time, no I do not accept their response...an apology does not change the fact that had I known this bill had been out there it could have been taken care of but to force someone to pay that amount at one time is completely unfair and ridiculous.  I have already been advised by Cincinnati Bell's customer service that both bills will ruin my credit if not paid, how does an apology fix that?
Regards,
[redacted]

We’ve been working with the customer. The customer asked for a proposal to set them up with fiber and TV again. Customer has it in hand but hasn't made a decision.
Please close this complaint it has been resolved.
Thanks,
Executive Care
Cincinnati Bell Telephone

February 6, 2015
 
[redacted]
 
RE: CBW ACCOUNT#[redacted]
 
[redacted] Bell is responding to the complaint that was filed with the Revdex.com concerning your wireless past due account.
 
According to our records you...

currently have a past due balance of $164.45 that was due back in December 2014.
 
The charges are correct.
 
Here is the breakdown:
 
7-21-14 to 8-21-14            Billed     $172.33 Paid       $172.08
 
8-21-14 to 9-20-14            Billed     $152.09 Paid       $.00
 
9-21-14 to 10-20-14         Billed     $158.27 Paid       $.00
 
10-21-14 to 11-20-14       Billed     $164.45 paid       $.00
 
Please let me know if you have made this payment.  According to our records you cancelled your service on 9-16-14.  You were past due on your account when you cancelled.  Cincinnati Bell will not be removing the balance this is money owed to Cincinnati Bell for service that was rendered.  Collection activity will continue with the outside collection agency.                                                             
 
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincnnati Bell, I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Representative
Cincinnati Bell Telephone

Once the final bill prints Cincinnati Bell representative Melissa from the Executive Office will be calling the customer to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   My interest in filling out the complaint against Cincinnati bell is still active, now they refuse to remove their equipment from property without changing $80.00.[redacted]

October
5, 2015
 
[redacted]         
[redacted]
[redacted]
 
RE:
CBT Account #[redacted]
 
Cincinnati
Bell is responding to the rebuttal that you filed with the RevDex.com regarding the final bill.
 
Cincinnati Bell has resolved this issue.  It is our corporate policy not to prorate billing
on Fioptics TV or Fioptics Internet.  You
will be charged for the full month of service even if you only had service for
3 days in the billing cycle. 
 
Cincinnati Bell’s cancellation policy: The monthly charge for service
will not be prorated for the final partial month of service.  The full monthly service fees will apply,
even if your service is active for only a partial month.
 
I have attached the receipt that was sent to you on 8-17-2014 at email
address [redacted].
 
Terms
and conditions applicable to your service are identified in the Residence
Service Agreement
Local Telephone Services, Long Distance, and Local Service Tariff available at cincinnatibell.com/legal.
Internet Terms and Conditions available at cincinnatibell.com/customer_support/policies. By
using the services, you are agreeing to these terms and conditions including
billing, late payment, service disconnection, and other provisions affecting
your rights and remedies. If you do not agree with these terms and conditions,
do not use the service and notify us immediately to cancel service. If you
believe the information above does not accurately reflect the local telephone
service(s) you ordered, you must contact us within thirty days of the date of
this letter to change service without charge.
 
You will receive a final bill for your services.
 
It
is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
 
Cincinnati
Bell considers this complaint closed.
 
Melissa
Executive
Care Representative
Cincinnati
Bell Telephone

Cincinnati Bell holds account privacy in the highest regard. For your security and protection, we require an account verification process to be completed before discussing and/or making changes to your Cincinnati Bell account. I understand your frustration; however we are looking out for the protection of you and your account. According to our records your service has been disconnected and a final bill will be mailed within the next few weeks.
Thanks,
Executive Care
Cincinnati Bell Telephone

July 13, 2015
 
 
[redacted]
[redacted]
[redacted]  [redacted]
 
RE: Service Order [redacted]
 
Cincinnati Bell is responding to the Rebuttal you filed with the Revdex.com.
 
Again, I apologize for any inconvenience and I did understand your settlement. You stated that you would not like to owe anything on your next bill.  Since service was not installed, there would not have been a bill to waive charges. We would have gladly waived your first bill.
 
I also found a final bill on [redacted] in the amount of $127.92.  Once your modem and power cord are returned, there will only be a $.72 balance owing. Please return your modem and power cord to any one of our Cincinnati Bell phone stores.
 
Per Cincinnati Bell’s Telephone Service Standards, we will not compensate for Loss of time and wages.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

Install at my last place went pretty smooth.  Over the last year I haven't called much but every time I do it seems like I'm talking to either a new worker or an incompetent one and nobody knows the right department to transfer me to.  Every time I get transferred I have to give all of my account and personal information all over again.  Shenanigans.  Thanks for addressing my complaint.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
This matter is not, and will not be closed until I receive an actual paper bill from Cincinnati Bill that is from their automated system. Seriously I just got a bill from them in a hand written envelope - b/c they printed it out and mailed it b/c their BILLING SYSTEM does not work yet.  I also just sent in $200 2 weeks ago and it says past due. The bill they sent is $176 so $200 should have covered it.  This makes no sense.  Their billing system should be sending me actual monthly bills. Again someone at corporate printed out 4 mo of staemetns on nice paper and put in an envelope and hand ad**essed it.  I even think I OVERPAID yet it says past due.It has BEEN ONE YEAR And they want to only credit me their late fees which is ridiculous. I want 6 months free for dealing with this insanity for 12 months.
Regards,
[redacted]

We can offer pricing of $139.98 for TV and Internet service you currently have. Your total cost prior was $90 for TV and Internet. There is still the additional charges of $24.97 for the boxes and DVR service which you currently have. This pricing would be with a 2 year agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive my check. I have the check number, and the name and telephone number for [redacted] at Cincinnati Bell, I will be calling her if/when I receive the check to let her know the status.  
Regards,
[redacted]

Cincinnati Bell is responding to [redacted] latest rebuttal. Our file indicates that his concerns have been addressed. Per the notes on his account he called in on 2/6 asking for credits again and was told no further credits because he has already received a courtesy credit. From what I can see his only interaction since my last response is him calling in asking for more credits. He’s claiming to be missing emails still, and receiving spam. Per his notes he has not talked to tech support about this.TinaExecutive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

January 2, 2015
 
 
 
[redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
Cincinnati Bell is no longer maintaining the copper lines at your address. Converting the old copper technology to the fiber optic based network is allowing Cincinnati Bell to remain competitive in the marketplace, and provide our customers with the best and newest products and services available.
 
If you don’t want to pay to replace the battery you may take the battery out and not replace it. This will stop the beeping indicator but if your electricity goes out the battery backup will not work and you would not have a dial tone until the electricity came back on.
 
If you would like to schedule an appointment for Cincinnati Bell to replace the battery please call ###-###-#### to do so. As another option you could purchase a battery on your own and replace it yourself.
 
Again on behalf of Cincinnati Bell I apologize for any inconvenience this may cause.
 
Cincinnati Bell considers this complaint closed.  
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Service was restored today. I will not accept this Business Response until I have received my next billing statement and it reflects the promised credit. I will not receive this statement for another week or so.
Regards,
[redacted]