Star Office Supply

October 15, 2015
[redacted]
[redacted]
[redacted]
RE: [redacted], [redacted]
Dear [redacted],
Cincinnati Bell positions stands. This is no new
information.
Cincinnati Bell does not compensate for time loss or
frustration.
Cincinnati Bell considers this complaint closed.
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

August 3, 2015
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your Revdex.com Rebuttal concerning your billing issues.
 
I apologize but I am not able to see your new August bill at this time.  Your new bill will print on August 7th.  If you find a discrepancy, please contact me at ###-###-#### and I will make the necessary corrections.
 
Sue
Executive Care Agent            
Cincinnati Bell Telephone

Per our records this issue has been resolved.
On 12/29/2017 9:40:12 PM the customer canceled the repair visit that was scheduled and said all services are working. Cincinnati Bell considers this complaint closed and resolved.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122676, and find that this resolution is satisfactory to me. I am very pleased with how Cincinnati Bell resolved this situation. I look forward to using their service again very soon!
Regards,
[redacted]

I am responding to your Revdex.com complaint regarding your monthly invoices. According to our records your monthly service fee is $143.65 a month from now till February 2019. That amount can go up or down depending on the taxes and fees.
Thanks,
Executive Care
Cincinnati Bell Telephone

Per our records you have a credit on your final bill of CUR AMT DUE
$ 35.09-
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

Per our records the service was installed on 6-8-17. We have a tech scheduled to come out on 6-28-17. Once the service is up and working you can call 513-565-2210 and they will have the repair department issue a repair credit for the times the service was not working.
Cincinnati Bell is...

committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Executive CareCincinnati Bell Telephone

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted] and [redacted],
 
We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and the activation of your services.  Order has been completed with information needed to port.  We have you schedule for 04/20/14 8:00am-12:00pm; to install your services. 
Any questions or concerns please contact Cincinnati Bell Residential department at ###-###-####.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10986276, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint. Regards,
[redacted]  Dear [redacted],I was able to obtain the Business response to my complaint from [redacted], as I did not receive your e mail on this subject (I am not sure why).I do not accept the response from Cincinnati Bell, for the following reason:  I do accept charge from Cincinnati Bell for wiring completed at the building in which my office is located.  This was conducted as a part of the transfer of phone service, promised by the company and not completed.  They quoted $58.25 for the completion of said transfer.  They have billed me $264.51 for the partial wiring performed, which STILL left me with no phone service.I look forward to hearing from you.  I do hope your future emails reach me.  If you do not receive a prompt response to you next email, may I ask that you follow up with a phone call/ voicemail to my office number at ###-###-####?  Many Thanks!Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted] *
[redacted]###-###-####[redacted]

February 23, 2017
[redacted]
RE: Revdex.com Complaint

[redacted],
Cincinnati Bell is responding to your Revdex.com complaint.
Typically we do not prorate on non-regulated services such as Internet and Video services half-way into a billing...

cycle. This is typical policy of many companies, which is why it is best when switching companies to do it at the end of your billing-cycle. Our agent was correct in advising you that Video and Internet are not prorated, and should be cancelled at the end of your billing cycle to avoid these charges. The $8.95 late fee was listed under “home phone” on your bill due to the fact that is how our bill lists additional non-bundle related fees, as we are a phone company. I apologize for the confusion with our bill format, as you are right, you did not have a home phone with us. Late fees apply any time a bill is not paid in full for an amount greater than $10.00.
Due to the fact you were a great customer, as a courtesy I adjusted your prorated charges, as well as the late fee you were charged.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thank you,
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Yesterday, I sent you copies of the bills from Cincinnati Bell showing the total due for the month of December/January was $121.  I show this bill PAID on 1/13/2016 and the service canceled.  The bill Cincinnati Bell sent me was for the month of FEBRUARY for services I canceled in JANUARY. The Revdex.com should be receiving this letter within the next day or so.  Hard copies of all of the documents showing the TOTAL I owed as of January, 2016.  This bill was PAID.  I canceled my PHONE and INTERNET service in November (because CB service is HORRIBLE).  My internet bill was $40/month.  I had BASIC INTERNET SERVICE for the month of December at $40/month which I canceled in January when I full paid the bill. (Copies of all of this are included in the letter I mailed to the Revdex.com yesterday along with copies of the equipment returns).  So there is NO "internet service charge pro-rate".  I NEVER had ANY service AFTER December that was more than $40/month.I have also sent copies of this letter AND the billing statements to the [redacted] and the [redacted].  Cincinnati Bell is NOTORIOUS for double-billing customers and charging us for services we DO NOT have.  The documentation I sent to the Revdex.com will show that the ONLY amount I owed was the $121 which I PAID when I canceled my service.  
Regards,
[redacted]

Here is the information on the refund check:
AR758 File Date:06082017 Check Date:[redacted] Check Number[redacted] Transaction Code:** Description:REFUND REQUEST-CLOSED ACCT Payee Name:[redacted] Payee Address:[redacted]  Refund Amount: $76.58
Thanks,
Executive Care
Cincinnati Bell Telephone

Cincinnati Bell's response remains the same. The contract went to that email address and it was electronically signed. We received the signed contract and it is valid. Cincinnati Bell considers this closed.

Revdex.comThats strange because not only have we watched both of those channels since getting service from you but yesterday when I wasted 30 mins of my time on the phone with your csr he himself told me that when we signed up both of those channels were in fact part of our package but since then you have adjusted the channel lineup for the package and those channels along with others were moved to the elite package! He even went so far as to tell me that a letter was sent out to all of your customers stating this fact that the channel lineup had changed and he said he noted this on my account in his notes, listen to that call! In addition im fairly confident that both of these channels were in fact discussed when services were initiated due to the fact that we watch them on a fairly regular basis I would definitely like to listen to this supposed recording. Regardless your csr confirmed as I stated that the channel lineup had changed per package and you sent letters through the mail notifying all of your customers, unless of course youre calling me a liar!? I wasted 20 on the phone Saturday, 30 mins Sunday and my 30 min lunch break today to get this resolved, do your records show that? I am completely fine with paying  $10 more a month to change to the elite package, I suggested that to the represetatives on each call but, for some reason I had to make 3 calls on different days to finally get this outcome.....that leaves me scratching my head and realizing just how bad the customer service is! Not to mention when I called yesterday and today I very clearly stated which department I needed to speak to and what the issue was, today I even told the initial person do not transfer me to technical support because I knew from previous calls they could not help me, yet I was transferred to them anyway then had to wait on hold even longer to be sent back to the department I originally asked for! As I said I am fine paying the additional but your customer service is seriously lacking because this should have been resolved on day one when I called, not day three, especially when I suggested each time the outcome that weve reached! I suggest your csr's get some desperately needed training or you will incur many more cancels because a cheaper price only goes so far.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was at the home of my parents on Sunday, Nov. 23.  Cincinnati Bell service to the TV was still there.  The retirement community maintenance was there on Monday, Nov 24, to assist my parents with the cable TV problem, but cannot do anything until the Cincinnati Bell service has been removed.  Please note that the telephone that my parents wanted installed is operational and they are happy with the phone service that they requested.  Cincinnati Bell needs to remove the cable TV service!  It was also noted by the maintenance personnel that Cincinnati Bell has disrupted the security service in the condo and it will need to be repaired, also.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]
The last bill in question was dated 2/17/2016 , yes, but it was for the period of 2/17 to 3/16. Payable in advance.  My TV and Internet service ended with them on 2/25 when I returned their equipment.I was expecting a final bill with a prorated amount for service not received along with an amount for the phone service, and my telephone number was ported out on March 7, 2016, not March 10.

Closing Revdex.com complaint as resolved per conversation with [redacted] today. I am mailing an autopay form to be returned with a voided check in the self addressed stamped envelope so that we can set up autopay. I waived the 8.95 late fee on bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  Cincinnati Bell has not disconnected their Server from my computer.  It is always "Automatically Connected" to all 3 computers in my home.  This Server was never ever connected to my home.  This Server number was given to me by Cincinnati Bell when I was located at [redacted].   This office has been empty for 4 months.  There is not a way to Disconnect Cincinnati Bell** Server which was referenced in my previous Revdex.com Complaint.  A professional programmer has told me that this is still connected by Cincinnati Bell to my server in my home.  We actually have had [redacted] in our home for internet.  Why is Cincinnati Bell** Server still showing Active in our home?  Why is Cincinnati Bell** Server "Automatically" connected.  Why is there another Server connected to the Cincinnati Bell Server?  Cincinnati Bell told me just 2 weeks ago that my Modem had not been returned.  April in the Cincinnati Business Office told me that.  The employees in the [redacted] at Cincinnati Bell tell me that they did show the Modem returned.  I want Cincinnati Bell to terminate the Server/Router number that they assigned to me.  They refuse to terminate this Server Router.   Cincinnati Bell has not contacted me about this situation as of April 18, 2016 at 2:34 pm EST.I have photos of these issues if you would like for me to drop them off at  your office at the Revdex.com.Let me know if you would like for me to go on TV and tell this story.  I will be glad to in order to protect others from having a breach of privacy caused by Cincinnati Bell.
Regards,
[redacted]

February 18, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Rubbutal.
Cincinnati Bell’s position stands. Your January 12, 2016
payment of $121.49 was for your past-due balance only, as your total amount due
as of January 5, 2016 was $196.99. After
services were cancelled and your final bill generated your balance is $77.89.
As explained, Cincinnati Bell reserves the right to
collect on final bills.
With this final response, Cincinnati Bell considers this
complaint closed.
Megan
Executive Care Center
Cincinnati Bell Telephone