Star Office Supply

February 23, 2016
RE: [redacted]
Cincinnati Bell is responding to your RevDex.com Complaint.
Upon reviewing your account Cincinnati Bell’s Executive
Office found that you called to...

cancel service on February 17, 2016 due to an
offer you had received from a competitor. We offered you a retention offer that
included a promotion for Basic Cable and 30 Megabyte Internet for $49.99. You
accepted this offer. You then called back the same day stating a competitor
offered you [redacted] and [redacted] in their package. Our records indicate as a courtesy,
we offered to provide you with these channels at no additional charge for 12
months, to which you accepted. Cincinnati Bell sent you an email to confirm the
changes made to your bundle.
You then called later the same evening and cancelled all
services. We placed an order to disconnect service which posted the following
day, February 18, 2016.
Cincinnati Bell considers this complaint closed.
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

May 25, 2016
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your email address.
Per our records the email address has been reactivated with...

the new Q account. I am showing the following email addresses are now active.
[redacted].
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

We tried to call the customer, but unable to reach them, we left a voice mail and setup another callback for the customer. Here is the ticket number for reference [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]

Revdex.com:
I was offered a promotion for the 3 services plus tax and now I had to take my phone off because it was higher then quoted.
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Per our conversation 1-18-17 this complaint has been resolved.

December 9, 2014
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have reviewed your account and I apologize for any misinformation you were...

given regarding waiving the modem fee. The modem fee on your bill cannot be waived or removed.
 
Cincinnati Bell requires our customers to use the modem provided by Cincinnati Bell. This is to ensure you get the speeds we can deliver and also allows us to troubleshoot the modems configured to work on our network. If you do use your own router, Cincinnati Bell still must provide a wired modem for your services to properly function.
 
I have documented the misinformation you received at the Cincinnati Bell store and I have sent in training for the representative.
 
It is never Cincinnati Bell’s intention to confuse or frustrate our customers. On behalf of Cincinnati Bell I apologize if you feel we have done so in this matter.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
you didn't explain 4G and 3G  what happen. I need to see the detail bill for every month. from Mach to Otc. 
Regards,
[redacted]

March 20, 2017
[redacted]
[redacted]
[redacted]
RE: ###-###-####, [redacted]
Dear [redacted],
This letter is in response to the complaint that you filed with the Revdex.com regarding your autopay and late fees.
According to our records you signed up for autopay on...

1-3-17 and autopay was deactivated on 2-15-17.
As a courtesy I have adjusted $75.74 to cover late fees and NSF fees for returned payments.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

July 6, 2016
[redacted]
5648 Eagle CreekCourt
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell has investigated your account regarding the issues listed in your Revdex.com complaint. Per our previous response, no further credits are applicable and all current charges are valid. The credits referenced in our previous communications applied to both your May and June billing cycles, and appeared on your bills. No further courtesy credits will be given on this account. Cincinnati Bell considers this issue closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

Cincinnati Bell has already addressed this complaint. There is no new information. Cincinnati Bell’s position stands.  RhondaCincinnati Bell Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   How can I have a $31.69 balance on the account?  I was specifically told when returning the equipment there was no balance remaining and the receipt even states a $0 balance. Also, I have been contacted by a third party regarding the damage restoration, however nothing has come from it as yet.  In addition, the company has not responded to the issuance of any credit or repayment.To date my complaint has not been resolved.
Regards,
[redacted]

We have received this customer’s rebuttal. Cincinnati Bell’s position stands. The inside wiring work that needs to be done is not covered under Wirecare and is a billable service. Please close this complaint. Thanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

September 3, 2015
 
[redacted]        
[redacted]
[redacted]
[redacted]                    
 
RE: [redacted]...

[redacted]
 
Cincinnati Bell is responding to the complaint that you
filed with the Revdex.com regarding your appointment time scheduled
for September 30th.
 
According to our records your service will be installed
9-30-15 between the hours of 12-4.  A
technician will call you at the can be reach number that is listed on the order
when he is on the way to your residence.
 
We will be doing an ONT install that can take anywhere
from 5 to 6 hours to install.  Therefore
we are not able to set this type of appointment for an evening
appointment. 
 
If there is a date that works better for you when we can
send an installer either am appointment 8-12 or the afternoon appointment 12-4
please feel free to call the RSC and they will see what is available to
schedule the appointment.   
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers.  On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Spoke to representative from cincinnati bell. Explained situation to her and told her that complaints Dept did not do what they were supposed to do. After she cinfirmed with them, she called me back and advised that I was correct in saying that they were taking employees word for that he had not touched the bed. She said the case was closed and there was nothing she couild do. So no investigation was ever done. This is a poor way to do business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I feel like none of their converstaions are consistent. I want the original bundle pricing as given before.
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Per our records service has now been installed on 11-28-17.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Mellissa I swapped out the modem and it does not resolve my issue. as far as fiber goes, I don't care about that I just want to be able to use the internet. Surely CB engineering will replace the equipment that is faulty and congested if they are aware that I am in a "no service situation". I just tested my connection at 413kbps that is equivalent to no service. whom may speak with that has the authority to fix my connection? I am prepared to take this all the way up to Mr. F. if need be.CB is a great company and I cant believe we cant resolve this. It has to be a bureaucratic. Whom ever has the authority to update the congestion issue just doesn't understand how bad my connection is or they would authorize it. Respectfully[redacted]

[redacted]
[redacted]-account name
Revdex.com #[redacted]
Account #[redacted]
 
Dear [redacted],
 
We have received and reviewed your concerns with your Cincinnati Bell account # [redacted]; and the issues you were having with your services.  I apologize for...

any inconvenience this may have caused you.  Your account has been adjusted fully, as of 03/11/15 you have a credit balance of -$8.19.
We are showing our repair technician came out to your home on 03/12/15; to correct your issue.  Per notes on your account we are showing your issues were corrected and your services have been repaired and should be on and working.  If additional assistance is needed please call our Fioptics Repair department at ###-###-####.
It is never Cincinnati Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell