Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Tracy S. sent the email below advising me the price was incorrect in the email.  No reduction was made as she indicated.  Hi [redacted],
I got you scheduled for 10/30/2015 in AM.  I also
created an email address for your wife and it is [redacted] and you can set
up your email address at email.cincinnatibell.com.  Your account# is
[redacted].
The receipt that was emailed to you is not correct since I have
to have my operations manager go in and change the pricing since I don’t have
the authority so just ignore it.
Let me know if you have any questions.
Thanks,
Tracy S. 
Regards,
[redacted]

Revdex.com: I have called in multiple times to the number listed on your own website saying 24/7 technical support to only get a recording saying your hours are from 9-5pm. This has been a consistent on and off again problem and you are obligated under FCC regulations to provide speeds for what I am paying for which is 30 down and 5 up not 1.66 down and 3.33 up as you can see in the attachment from the FCC speed test page.  3 times in the last 2 weeks you failed to provide the service you offer to me. I don't understand how a company can operate like this and be Revdex.com accredited. 
Regards,
Blake Johnson

[redacted],  you paid $350 toward your Cincinnati Bell account in one lump sum on 08/29/17. This covered you in full for the bills that generated on 09/13/17, 10/13/17, 11/13/17, and 12/13/17. This credit balance ran dry on your 01/13/18 bill, however; while it took most of the balance away from the 01/13/18 bill, it still left you with an $11 left-over balance. This bill was due to be paid on 02/03/18 and since the full amount was not paid by this time (payment for this amount not made until 02/14/18, after another bill had already printed), you were assessed a late payment fee on your 02/13/18 bill.Our late payment fees are $8.95 + tax across the board for all customers, regardless of past due balance amount. Since you have yet to pay the valid late fee that was charged to you, you currently have an $8.95 balance on your account that is due 03/06/18; if this balance is not paid by that time, another late payment fee will be charged to you on your 03/13/18 bill in the amount of $8.95.Should you have any further questions regarding our policy in this situation, please respond accordingly. Thank you!

Revdex.com: See my response below!!!
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,[redacted]To:  Cincinnati BellThe ticket number was provided in my original message which, if you had checked with your people, would have given you my mother's street address, etc.  Her acct # is ###-###-####-[redacted].  I am her advocate in this matter as she is 87 years old.  The email address is mine, she doesnt have one.

June 21, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
After speaking with you on the telephone, you advised me that when we exchanged your modem with updated equipment we mistakenly took your personal modem instead of our Cincinnati Bell equipment. You advised me that our Cincinnati Bell modem was most likely located in your closet. We found no notes of incorrect equipment being exchanged, as our technicians scan equipment in as it is returned by the customer. Reviewing your recent bills, you have not been billed for an unreturned modem. Had our original modem not been returned during this visit, it would have created a charge. I have attempted to contact you both on June 17th and today, June 21st to discuss this information. On both occasions I was unable to make contact and left a voicemail message.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

March 16, 2015
[redacted]
 
RE: [redacted]
 
Dear [redacted],
 
Cincinnati Bell mailed the refund check on 03-04-15. You should have received this check in the mail already.
Sincerely,
 
[redacted]
Executive Care
Cincinnati Bell

August 10, 2015
 
 
 
[redacted]
 
RE: [redacted]
 
Cincinnati Bell is responding to your RevDex.com complaint regarding your final bill for Fioptics Internet and...

Cable.
 
I have reviewed your cancellation order and as I advised
over the phone the order was processed to give you a credit for billing cycle
7/25-8/24. The representative did this as a one- time courtesy.
 
I apologize about the conflicting information you
received after this order was placed. This incident is being documented and
submitted to the representatives for education purposes.
 
I will follow up with your final bill after 8/25/15 to
make sure it is printed correctly.
 
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of Cincinnati Bell I apologize if we have
done so in this matter.
 
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]

Can't make sense of Cicniinati bell saying someone else paid my bill. Could they please show me where someone compromised my account. very concerned about this

May 20, 2015
 
 
 
[redacted]
 
RE: ###-###-####,[redacted]
 
Cincinnati Bell is responding to your Revdex.com rebuttal.
 
I have been in touch with [redacted] Construction and have been advised a supervisor visited your residence this morning to verify all repairs have been completed.
 
On 5/16 [redacted] from [redacted] went to your residence and made a repair to a cut wire but was unaware there was another place where the wire had been damaged.
 
[redacted] returned to your residence on 5/19 and repaired and reburied the wire and repaired a light. He spoke with your groundskeeper, [redacted] and verified that all lights are now working. He has advised me that he gave his business card to [redacted] to contact him if any further issues were discovered.
 
Per the notes on your account you have received $71.70 in courtesy credits since 3/27 for your installation issues. The credits I have issued are included in this amount.
 
 I apologize for the inconvenience you have experienced but no further credits are applicable at this time.
 
Cincinnati Bell considers this complaint closed.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

[redacted],
Cincinnati Bell has addressed all of your issues on all of your Revdex.com complaints. We are following process and our process is that if you have a technical issue with your services you need to call tech support -###-###-####. If you have a billing question call ###-###-####. Cincinnati Bell has given you all of the correct contact information for you to be able to call in and have your issues addressed. We have investigated your complaints and there are no credits that are due on your account. Cincinnati Bell will not be issuing any type of credits or adjustments on this account.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward.
Executive Care
Cincinnati Bell Telephone

After reading through this customer’s rebuttal twice I’m having trouble trying to figure out what his goal is or what he wants to obtain.In a very roundabout way he’s saying his Whole Home DVR service isn’t working to his expectations. What about the Whole Home DVR is not working?Can you please ask the customer to resubmit his rebuttal and summarize what it is he wants out of this complaint?Thanks,  Tina Executive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
**My Response** I have a screenshot and a photograph showing calls were made to Cincinnati Bell regarding my speed. Apparently the customer service rep did not make notes. The first call was on 05/07/15 at 1:59 pm (from phone number 513-502-8488) and lasted 26 minutes and 30 seconds. The second call was shorter because I hung up when it became apparent I was going to get the same runaround. That call was placed on 05/08/15 at 7:16 pm (from phone number 513-967-9915). That call lasted for 8 minutes and 8 seconds. There was another call placed to the company sometime last year, but I no longer have access to the phone that was used to find out exactly when.
Regards,
[redacted]

Per our phone conversation 1-17-17 the Revdex.com complaint has been resolved. I have issued a credit of $40.77- for the PPV overage.

June 2, 2016
[redacted]
RE: [redacted])
Dear [redacted],
This letter is in response to the rebuttal that you filed with the Revdex.com regarding Cincinnati Bell Fioptics Service.
Cincinnati Bell feels that we have remedied the situation. We have had your name added to the do not contact list. Cincinnati Bell is not able to provide any recorded information or recordings without a subpoena. Our policy is that we do not reimburse or compensate for loss of time.
Cincinnati Bell considers this complaint resolved and closed.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would be happy to provide a copy of each monthly bill showing the charges for whole home DVR service that I never had, as well as the email from August when I downgraded my service showing that my new monthly charges would be $110 yet I continued to be billed $147 per month.  I'm quite aware of what date I cancelled my service and the fact that the the charges are not prorated when they are billed in advance is absurd if not illegal.  (If it is legal to charge for services that were never provided and then ruin an individuals credit when they don't pay then there is something wrong with the law).  I will have to see to pursue a different course of action to get this cleared up.
Regards,
[redacted]

Cincinnati Bell has no new information. All issues have previously been addressed with the customer. Thanks. TinaCincinnati Bell Executive Office

[redacted]
Revdex.com #[redacted]
Account ####-###-####,[redacted]
 
Dear [redacted] and [redacted],
 
We have received and reviewed your additional concerns with your Cincinnati Bell account # ###-###-####,[redacted]; and the activation of your services.  We have you schedule for 04/20/14 8:00am-12:00pm; to install your services.  All information has been advised to you about your appointment, if needing to reschedule you would need to call Cincinnati Bell Residential department at ###-###-####.
Cincinnati Bell considers this issue closed.
 
Thank you,
 
[redacted]
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I was told that I would receive a call back on July 10th 2017 from cooperate office, I never received that call back.  I was also told that a tech was going to come to my house between 10am-noon last week, I called them to confirm that someone would be here between those hours and was told again someone would be here.  I took off work (again) and no one showed up or called me to cancel.  When I called Cincinnati Bell later that day I was told that someone showed up at 8am and no one was home so it was cancelled.... The appointment was made for 10am-noon for the very reason that I was going to be at work.  I again lost more money from taking off work for nothing.  Prior to this I was told that I would get a free upgrade to Fiber from all of the problems that I had for over 2 weeks, I spent over 10 hours talking on the phone with techs in those 2 weeks, took off work twice, and now I'm being told that none of these notes were put into their system and they want me to pay for an upgrade so that things will work properly.  Everything worked fine for almost 3 years and now suddenly I have to upgrade for things to work?  None of this makes any sense, I will not pay to upgrade anything when my current issues aren't even being properly taken care of.  Still waiting for that phone call back from cooperate office....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Cincinnati Bell has a known issue with their cable service but do not have ETA on when it should be fixed but in the meantime customers are to pay their bills for services they don't get.  Also, for a person to come to my home to investigate other cable issues that may or may not  be fixed, the known issue would still not get fixed.  Why would I agree to that?  I want all issues fixed and resolved.   I have had the issue since May and it's has only gotten worse.   Cincinnati Bell is "claiming" they were only made aware of the issue of channel freezing now.  If their customer service agents were recording tickets/calls, Cincinnati Bell should know that this is has not just popped up now.The other topic of discussion was how rude and disrespectful their call center agents are.  As well as the call center agents cannot resolve technical issues when you call them.  I was on hold for 1 hour and 21 minutes one time, over 30 minutes multiple other times.  The call center is located in the Philippines and they don't speak or understand English.  I was informed yesterday that they don't have records of all my calls/tickets.As a new customer of 7 months, this is very disheartening to not only have issues with services that I pay for and extremely poor customer service but there is no resolution as to when the issues will be fixed.    Why as a customer should I continue to pay for services that I don't receive?
Regards,
[redacted]