Starion Energy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A representative from Starion’s compliance department spoke with [redacted] on November 8, 2016 regarding his complaint. At that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concerns. Starion makes every effort to review and appropriately...

resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, [redacted]

[redacted] spoke with Starion on July 11, 2017 regarding her concerns, prior to her contact with the Revdex.com. After speaking with Starion’s compliance department, she indicated she was satisfied with the Company’s handling of the matter. Please know that the allegations asserted by...

the Consumer were very troubling to Starion and in complete violation of the Company’s guidelines and expectations for sales agents marketing on its behalf. The sales agent, which was employed by a third-party marketing vendor, was terminated from representing the Starion in any capacity. The Company has also initiated follow-up training reviews for all of its third-party vendors conducting door-to-door campaigns. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

Complaint: [redacted]
I am rejecting this response because: As expressed to Starion Energy, I will not consider this matter resolved until I have received the check for at least $423.94.  Based on my review of other complaints filed with the Revdex.com against Starion, Starion has promised checks to other individuals who never actually received a check.
Regarding Starion's inability to "confirm the customer's allegation" that they were illegally charging me for the past two years - this is ridiculous.  First, I have an email from a Starion representative confirming that service should have never been initiated in 2012.  Secondly, I have billing statements from [redacted] showing Starion as the service provider for over the past two years.
I will notify the Revdex.com if/when I receive a check from Starion.
Sincerely,
[redacted]

A representative from
Starion’s compliance department spoke with Mrs. [redacted] on October 15, 2015
regarding her complaint. At that time, Mrs. [redacted] accepted Starion’s
efforts to resolve her complaint as a satisfactory resolution to her concerns.
Starion makes every effort to review and appropriately...

resolve consumer
complaints. Please do not hesitate to contact me with any questions or
concerns. Sincerely, Ivette A[redacted]

Starion Energy PA, Inc. (“Starion” or the “Company”) is an authorized certified retail electric supplier licensed in the state of [redacted]. As part of its marketing efforts, Starion utilizes telemarketing for purposes of offering potential new customers a competitive supply product. Our records...

confirm [redacted]’ telephone number was only contacted one time on February 14, 2018 on Starion’s behalf. The Company’s vendors do not use “robocalls” in its telemarketing campaigns. Starion has placed [redacted]’ telephone number on its internal do-not-call list to ensure she does not receive future calls on behalf of the Company, and we regret that the Consumer had a less than positive experience. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

A representative from Starion’s compliance department left a voicemail on June 22, 2015 requesting Ms. [redacted] call back to further discuss her concerns. As of June 25, 2015, Starion has not yet received a response from the Consumer.  Further, Ms. [redacted] has paid $26.14 less than what she would...

have paid had she been with the utility for standard offer service in the one cycle her account has been billed for service with Starion. Additionally, the Consumer’s rate for supply will continue to be below the utility’s price to compare through her end-service date. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
If possible, I would like to be sent a copy of the new modified script that Starion plans to use.
Sincerely,
[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by Ms. [redacted].
According to Starion’s records, Ms. [redacted] enrolled in the “Starion Simple” monthly variable rate product on August 16, 2014. The product in which she elected to enroll included a variable...

rate subject to fluctuate monthly based on market conditions.
Starion’s records indicate Ms. [redacted] contacted Starion via email on August 27, 2014 to request cancellation. At that time, Starion submitted the customer’s cancellation request accordingly and as a result, the customer account will not enter service with Starion.
A representative from Starion’s compliance department attempted to contact Ms. [redacted] on August 29, 2014 to further discuss her furthers and left a voicemail. As of September 11, 2014, Starion has yet to receive a response from the customer.
The customer’s account will not incur an account management fee or early termination fee. Additionally, Starion has added the customer to its internal “do not call” list.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted] Compliance Analyst

A representative from Starion’s compliance department spoke with [redacted] on August 30, 2017 regarding her complaint. At that time, [redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory resolution to her concerns. Starion makes every effort to review and...

appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Starion’s records indicate that, after contacting the Revdex.com the same day, the Consumer contacted Starion’s customer service department regarding his concerns. A review of his customer record shows the Consumer’s concerns were addressed and resolved by Starion’s customer service department.
Please...

do not hesitate to contact me with any questions or concerns.
Sincerely
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The Caller identified themselves as Starion and attempted to get me to switch my electric service to them.  Is Starion denying attempts to get people to switch?  If this is contact through a 3rd party (telemarketing company), Station is still responsible and should ensure that the company is not being overly aggressive.
Sincerely,
[redacted]

Complaint ID#: [redacted] Company Name: Starion Energy Company Contact Name: [redacted] Company Contact Phone: ###-###-#### Company Contact Email: [redacted] Consumer's Name: **No Response** Revdex.com Staff Member (if you know): **No...

Response** Complaint Information: Starion has reviewed the Consumer’s concerns and regrets to learn of her dissatisfaction with the service provided to her. Starion’s records indicate the Consumer enrolled in a variable rate plan, meaning the rate can vary month-to-month. A representative from Starion’s compliance department spoke with the Consumer on December 3, 2014 regarding her concerns. At that time, she was informed that her account is scheduled to end service with Starion on January 23, 2014 and that in a good-faith effort to resolve her concerns, Starion has issued a one-time courtesy rebate. The consumer acknowledged Starion’s efforts as a satisfactory resolution to the matter. Please do not hesitate to contact me with any questions or concerns. Sincerely, [redacted] Sent on: 12/17/2014 11:45:37 AM

Below please find Starion’s response to the Revdex.com complaint filed by Ms. [redacted].
According to Starion’s records, Ms. [redacted] account was enrolled in the “Starion Secure” fixed rate product on March 18, 2013. In order to verify the enrollment, Mr. [redacted] completed...

a third-party verification (“TPV”) recording, during which he confirmed he was authorized to make decisions regarding the account.
Starion has been unable to locate evidence supporting Ms. [redacted] allegation that the account was enrolled without proper authorization. Starion requires a verified form of authorization for all customer enrollments. By completing the aforementioned TPV recording, Mr. [redacted] confirmed his decision to select Starion as the account’s energy supplier.
Starion’s records indicate Ms. [redacted] contacted Starion’s customer service department on September 11, 2014 regarding her account. In an attempt to alleviate the customer’s concerns, Ms. [redacted] was offered the opportunity to enroll in a fixed rate product; however she declined the offer.
A representative from Starion’s compliance department attempted to contact Ms. [redacted] on September 24, 2014 to further discuss her concerns and left a voicemail. As of September 25, 2014, Starion has yet to receive a response.
Based on the foregoing, it is Starion’s position that Ms. [redacted]’s account was enrolled with proper authorization.
The customer’s account ended service with Starion on August 5, 2014. Additionally, Starion has added the customer to its internal “do not call” list.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely [redacted] Compliance Analyst

A representative from Starion’s compliance department spoke
with Mrs. Leeman on July 10, 2015 regarding her complaint. At that time, Mrs.
[redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory
resolution to her concerns. Starion makes every effort to review...

and
appropriately resolve consumer complaints. Please do not hesitate to contact me
with any questions or concerns. Sincerely, [redacted]

Starion has fully reviewed [redacted] complaint and has been unable to verify if she was contacted on behalf of the Company. In regards to the Consumer’s allegations concerning Starion’s website, online enrollments are not currently active for [redacted] customers. When the Consumer’s zip...

code is entered to search for rate options, a message directs you to contact the customer service toll-free number for rates of supply and assistance. Additionally, it is standard procedure for sales agents to ask potential customers to confirm information, such as their name and address, during the solicitation. This information is not used to switch customers’ accounts without their consent, as alleged. A third-party verification (“TPV”) recording must be completed in order for an enrollment to be processed.Notwithstanding, Starion has added [redacted] telephone number to its internal do-not-call list to ensure she does not receive future calls on behalf of the Company. Please feel free to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

A representative from Starion’s compliance department attempted to contact Ms. [redacted] on November 10, 2014 and left her a voicemail notifying her that her courtesy rebate was mailed to her residence on November 7, 2014.
Based on the foregoing, Starion has determined a good-faith effort was made in an attempt to resolve Ms. [redacted] concerns.
Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I'm accepting this resolution only because I feel it's I either accept this or I get $0 as a refund for my severe overcharges. I'm going to be checking up on this later to make sure this part of my response was not removed from the Revdex.com's website since I see every other response was the same rote response that was written by Starion Energy and not the actual complainant's personal response. I still know I was overcharged and my account with Starion Energy being my supplier was  changed from a fixed rate to a variable rate without my knowledge during March of 2014 since my budget plan with my electric supplier doubled at that time. It then changed from $175/month to $456.00 x 5 months ( 6/14 to 10/14)[redacted]