Starion Energy, Inc.

Starion’s records indicate Ms. [redacted] account was enrolled with Starion on November 18, 2014. Mr. [redacted] verified the enrollment by completing a third-party verification (“TPV”) recording. As a result the account entered service with Starion on November 18, 2014.
Starion has been unable...

to locate evidence supporting Ms. [redacted] allegation that the account was enrolled without proper authorization. By completing the TPV recording, Mr. [redacted] confirmed he was authorized to make decisions regarding the account and his decision to select Starion as the account’s energy supplier. Starion requires a verified form of authorization for all customer enrollments.
A representative from Starion’s compliance department attempted to contact Ms. [redacted] on February 12, 2015 to further discuss her concerns and left a voicemail confirming that her account ended service with Starion on January 20, 2015. A number was left for Ms. [redacted] should she have any questions regarding her complaint. As of February 17, 2015, Starion has yet to receive a response.
Additionally, the Consumer’s rate for supply was less than the utility’s price to compare for standard service while she was a Starion customer.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted]

A representative from Starion’s compliance department spoke with Mr. [redacted] on June 5, 2015 to further discuss his complaint. On June 11, 2015, Mr. [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concerns. Starion makes every effort to review and...

appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, [redacted]

Below please find Starion’s response to the Revdex.com rebuttal filed by Ms. [redacted].
Starion maintains its position that Ms. [redacted]’s account was enrolled with proper authorization as stated in its original response submitted on September 25, 2014.
A representative from Starion’s compliance department attempted to contact Ms. [redacted] on September 24, 2014 and again on October 3, 2014 to further discuss her concerns and left a voicemail. As of October 7, 2014, Starion has yet to receive a response.
Starion has determined that a good-faith effort was made in an attempt to resolve the customer’s concerns.
Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted] Compliance Analyst

A representative from Starion’s compliance department spoke with [redacted] on July 12, 2017 regarding his complaint. At that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concerns. Starion makes every effort to review and appropriately...

resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

A representative from Starion’s compliance department spoke
with Mrs. [redacted] on July 21, 2015 regarding her complaint. At that time, Mrs.
[redacted] accepted Starion’s efforts to resolve her complaint as a satisfactory
resolution to her concerns. Starion makes every effort to review...

and
appropriately resolve consumer complaints. Please do not hesitate to contact me
with any questions or concerns. Sincerely, [redacted]

Starion’s records indicate that after contacting the Revdex.com on March 3, 2015, the Consumer contacted Starion’s customer service department regarding her concerns. A review of her customer record shows the Consumer’s concerns were addressed and resolved by Starion’s customer service department on March...

5, 2015.
Please do not hesitate to contact me with any questions or concerns.
Sincerely,
[redacted]

Upon receipt of his complaint, Starion fully reviewed the matter. [redacted] alleges he received calls regarding Starion on August 22, 2017 and August 24, 2017; however, our records confirm the Consumer’s telephone number was never contacted on behalf of Starion during the alleged time...

frame. Based on our review of the complaint, Starion believes [redacted] may have been contacted by a different supplier. Notwithstanding, Starion has added [redacted]’s contact information to its internal do-not-contact lists. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

Upon learning of the matter, Starion immediately investigated [redacted] concerns. Starion identified that the authorized telemarketing sales agents handled the call in a manner that is inconsistent with the Company’s standards. The telemarketing vendor has since taken the appropriate action...

regarding this matter. Additionally, Starion has added the complainant’s telephone number to its internal do-not-call list. Starion regrets any inconvenience this matter may have caused [redacted]. Please do not hesitate to contact me with any questions or concerns. Sincerely, [redacted]

Starion has fully reviewed [redacted] concerns and has been unable
to verify the customer’s allegations. The authorized telemarketing sales agent
appropriately complied with Starion’s guidelines. The customer’s enrollment was
also rescinded later that same day, pursuant to her request....

 Starion believes it is reasonable that Ms.
Proffitt’s concerns could have been the result of a misunderstanding given the
similarity in the companies’ names.  Notwithstanding,
Starion has added the customer’s telephone number to its internal do-not-call
list. Please do not hesitate to contact me with any questions or concerns. Sincerely,
Ivette A[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by Mr. [redacted].Starion is in receipt of an email from Mr. [redacted], dated January 19, 2015, requesting account cancellation. Starion submitted the Consumer’s rescission request accordingly the following day and sent...

confirmation to Mr. [redacted] via email that his account had been successfully rescinded. Further, Mr. [redacted] was informed that his account will not be entering service with Starion and that the welcome package, sent to his residence immediately following his enrollment, can be disregarded.A representative from Starion’s compliance department attempted to contact Mr.[redacted] on January 20, 2015 to further address his concerns upon receipt of his complaint. A voicemail was left for the Consumer notifying him that his account will not enter service with Starion. Additionally, a letter confirming his rescission request was processed accordingly will be mailed to the Consumer’s residence on January 20, 2015.Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.Sincerely,[redacted]Compliance Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by [redacted].
According to Starion’s records, [redacted] enrolled in the “Starion Secure” fixed rate product on May 16, 2013. Starion has determined [redacted] has been charged for supply...

correctly in accordance with his agreement. The product in which he elected to enroll included a fixed rate of 8.25 cents per kwh for a term of twelve (12) billing cycles. Thereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service.
Starion’s records indicate [redacted] contacted Starion’s customer service department on August 27, 2014 regarding his account. In an attempt to alleviate the customer’s concerns, [redacted] was offered the opportunity to enroll in a fixed rate product. As a result, the customer accepted the offer which included a rate of 9.49 cents per kwh for a term of twelve (12) billing cycles.
A representative from Starion’s compliance department attempted to contact [redacted] on August 28, 2014 and again on September 9, 2014, at which time the customer was informed he will be receiving a one-time courtesy rebate for his August 2014 billing cycle. As a result, [redacted] accepted Starion’s offer as a satisfactory resolution to his concerns.
Notwithstanding the foregoing, in a good-faith effort to resolve this complaint, Starion will issue [redacted] a one-time courtesy rebate. A check will be sent to the customer within 5 to 10 business days.
As of September 10, 2014, [redacted] remains an active Starion customer.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Taking me off their call list is hardly a resolution to my complaint.  My complaint was that the sales associate was lying to consumers about what rate they were currently being charged.  When I asked "[redacted]" where he obtained this bogus information, she said they were checking on that or some such excuse.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I should never be sign up for anything that I have to pay for without my permisson or authorization.
Sincerely,
[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by Mr. [redacted].
According to Starion’s records, Mr. [redacted] enrolled in the “Starion [redacted]” monthly variable rate product on May 22, 2014. Starion has determined Mr. [redacted] was charged for supply...

correctly in accordance with his agreement. The product in which he elected to enroll included a variable rate subject to fluctuate monthly based on market conditions.
Starion’s records indicate Mr. [redacted] contacted Starion’s customer service department on September 22, 2014 to request cancellation. Starion submitted the customer’s cancellation request accordingly.
A representative from Starion’s compliance department contacted Mr. [redacted] on October 2, 2014 to further discuss his concerns. At that time, the customer was informed he was enrolled in a variable rate product on May 22, 2014 and charged for supply accordingly, but that he will be receiving a one-time courtesy rebate. The customer acknowledged Starion’s effort as a satisfactory resolution to his concerns.
Notwithstanding the foregoing, in a good-faith effort to resolve this complaint, Starion will issue the customer a one-time courtesy rebate. A check will be sent to the customer within 5 to 10 business days.
The customer’s account is scheduled to end service with Starion on October 16, 2014.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions.
Sincerely, [redacted]

Can someone from the company explain why their rates are double and in some cases triple of what all the other providers are charging? 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by Mr. [redacted].
According to Starion’s records, Mr. [redacted] enrolled in the “Starion Simple” monthly variable rate product on April 25, 2013. Starion has determined that Mr. [redacted] has been charged for...

supply correctly in accordance with his agreement. The product in which his account was enrolled included a variable rate subject to fluctuate monthly based on market conditions.
Starion’s records indicate Mr. [redacted] submitted a cancellation request via electronic mail on August 18, 2014. Starion processed the customer’s cancellation request accordingly.
A representative from Starion’s compliance department attempted to contact Mr. [redacted] on October 9, 2014 to further discuss his concerns but was unsuccessful. As of October 13, 2014, Starion has yet to receive a response.
The customer’s account ended service with Starion on September 10, 2014.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted]

According to our records, Starion last spoke with [redacted] regarding her concerns on November 3, 2015. A copy of her Terms of Service was sent to her email address on that date. Additionally, [redacted] states she was offered a $450.00 settlement amount. However, our records show she was offered a...

courtesy rebate in the amount of $500.00. The Consumer declined this rebate, as she expressed she had retained an attorney who would be handling the matter on her behalf. At that time, [redacted] was informed Starion would continue to investigate her concerns once her attorney contacts our counsel. Starion did not hear from [redacted] after November 3, 2015. Starion is still willing to help resolve [redacted]’s concerns and the $500.00 previously offered is available should she wish to accept it. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.  Sincerely, Ivette A[redacted]

A representative from Starion’s compliance department spoke with [redacted] on April 15, 2016 regarding his complaint. At that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concerns. Starion makes every effort to review and appropriately...

resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

A representative from Starion’s compliance department spoke with Ms.
[redacted] on March 30, 2015 regarding her complaint. At that time, Ms. [redacted] accepted
Starion’s efforts to resolve her complaint as a satisfactory resolution to her
concerns. Starion makes every effort to review and...

appropriately resolve
consumer complaints. Please do not hesitate to contact me with any questions or
concerns. Sincerely, [redacted]