Starion Energy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted]. In addition I did get an email and letter from Starion and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A representative from Starion’s compliance department contacted the Consumer on March 27, 2015 regarding her concerns. At that time, the Consumer was informed her account ended service with Starion on March 23, 2015 and in a good-faith effort to resolve her concerns, Starion will issue her a...

one-time courtesy rebate. Ms. [redacted] acknowledged Starion’s efforts as a satisfactory resolution.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely,
[redacted]

According to our records, [redacted] became a Starion customer in January 2013 when she enrolled in Starion's monthly variable rate plan. Due to unfavorable market conditions affecting wholesale energy costs in early 2014, the customer's variable rate for service increased. [redacted] called...

our customer service department in June 2014 regarding her variable rate and, after speaking with a representative, agreed to change to our fixed rate plan. The new agreement included an automatic renewal provision whereby, at the end of the Initial fixed rate term, the agreement would automatically renew with another fixed rate (with no early termination fee), unless the customer chose another option or terminated the agreement. On June 6, 2016, [redacted] contacted our customer service department to cancel, and expressed concerns regarding her agreement with Starion. During a follow-up review of her concerns, a customer service manager determined that the representative [redacted] had spoken with did not provide the customer with a level of assistance that would meet the Company's service quality expectations. In response, a customer service manager contacted [redacted] on June 7, 2016 to correct the matter, and offered her a one-time courtesy rebate of $264.77 for any inconvenience she may have experienced. Starion’s review of the [redacted] account shows she was charged for supply correctly in accordance with her Agreements. Notwithstanding, Starion’s previous rebate offer is still available to the customer should she wish to accept it.  Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.  Sincerely[redacted]

Complaint: [redacted]
I am rejecting this response because:  They continue to lie.  They called repeatedly after my requests to not call.  They are liars and garbage.  Perhaps we should have the Revdex.com requests  the phone recrods to prove they are still lying?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A representative from Starion’s compliance department spoke with [redacted] and her representative on August 17, 2017 regarding the complaint. [redacted] alleges they did not agree to enroll with Starion; however, our records confirm the enrollment was completed and authorized by Ms. Helen...

B[redacted] on June 1, 2017, via telephone. Moreover, this was the only time their telephone number was contacted on behalf of Starion. We provided this information to [redacted] during our recent conversation and also sent a copy of the enrollment agreement to her via email. Additionally, in response to [redacted]’s billing concerns, we explained that there are two portions of the electric bill. When a customer enrolls with a supplier, such as Starion, the utility continues to handle the delivery portion of the bill, but the supplier begins to handle the generation portion. The generation portion is calculated based on the amount of electricity used by the customer and the supplier’s retail price. [redacted] and her representative were provided with my direct line and expressed they would call should they have any future questions. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by Ms. [redacted].
Starion has investigated Ms. [redacted] concerns and has been unable to locate evidence supporting the customer’s allegation that the authorized telemarketing sales agent operating on behalf of Starion...

contacted her residence at the telephone numbers listed on her complaint. Starion has no record of an outbound call being placed to Ms. [redacted] residence by any of our contracted third-party marketing vendors.
Notwithstanding, Starion has added Ms. [redacted] on its internal “do not call” list.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
David P[redacted]

A representative from Starion’s compliance department spoke with [redacted] on May 31, 2017 regarding his complaint. At that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concerns. Starion makes every effort to review and appropriately...

resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, Ivette A[redacted]

Upon receipt of the Consumer’s complaint, Starion added his telephone number
to its internal do-not-call list. Starion makes every effort to review and
appropriately resolve consumer complaints. Please do not hesitate to contact me
with any questions or concerns. Sincerely, [redacted]

Starion’s records indicate [redacted]’s telephone number was added to its internal do-not-call list on September 14, 2015 prior to receipt of this complaint.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any...

questions or concerns.
Sincerely,
Kat B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received a partial refund and canceled my service from Starion. 
Sincerely,
[redacted]

Below please find Starion’s response to the Revdex.com complaint filed by Mr. [redacted].
According to Starion’s records, Mr. [redacted] enrolled in the “Starion [redacted]” fixed rate product on November 7, 2012. Starion has determined Mr. [redacted] has been charged for supply...

correctly in accordance with his agreement. The product in which he elected to enroll included a fixed rate of 7.99 cents per kwh for a term of twelve (12) billing cycles. Thereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service.
Starion‘s records indicate Mr. [redacted] contacted Starion’s customer service department on February 26, 2014 regarding his account. In an attempt to alleviate the customer’s concerns, Mr. [redacted] was offered the opportunity to enroll in a fixed rate product. As a result, Mr. [redacted] accepted the offer which included a rate of 5.79 cents per kwh for a term of twelve (12) billing cycles.
A representative from Starion’s compliance department attempted to contact Mr. [redacted] on October 2, 2014 to further discuss his concerns and left a voicemail. As of October 6, 2014, Starion has yet to receive a response.
The customer’s account is scheduled to end service with Starion on October 15, 2014. Additionally, the customer will not incur an early termination fee.
Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns.
Sincerely, [redacted]

Starion takes compliance enforcement very seriously and requires its sales agents to accurately represent themselves when engaging a potential customer. To ensure compliance, Starion implements a quality control process before an enrollment to verify the customer understands the agent represents...

Starion and not the utility. In fact, it was during this process that it became clear the sales interaction with [redacted] not have been conducted at the standards our company expects. As such, an enrollment was never initiated.  Starion regrets any inconvenience [redacted] have experienced and has added his contact information to its internal do-not-contact lists. Starion makes every effort to review and appropriately resolve consumer complaints. Please do not hesitate to contact me with any questions or concerns. Sincerely, [redacted]