Stericycle, Inc.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.

Dr. [redacted] and Stericycle have come to an agreement, we consider this matter resolved.

Initial Business Response /* (1000, 6, 2015/09/10) */
We value [redacted] as a Stericycle customer and in the interest of maintaining positive relations we have agreed to remove the liquidated damages and remaining balance from the account.
Initial Consumer Rebuttal /* (2000, 8,...

2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is what should have been done when I requested that the account be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886092, and find that this resolution is satisfactory to me.
Sincerely,
Pamela D. Lewis

Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalation. Our price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our ‘cradle to grave’ service offering. While we try to absorb most of these costs, at times we must pass them on to our customers. Stericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts. One example of a significant investment made by Stericycle is a massive incinerator improvement project. We are required to upgrade all incinerators nationwide in order to meet 2014 EPA requirements. This is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines.
Nonetheless, we value M. [redacted] & M. [redacted] DDS PC as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to removed the liquidated damages previously billed and fees the fees billed after cancellation leaving the balance due $ 0.00.
We have enjoyed servicing the M. [redacted] & M. [redacted] DDS PC and we truly appreciate their business.

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response
notification for JoAnne [redacted].We have forwarded the consumer’s response to the respective
department, and they shall proceed immediately with inquiries in an effort to
resolve the consumer’s plea. You will be informed regarding...

progress of
procedure.Please expect to receive written response within 7 days.

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will verify before signing that they are authorized to...

do so. On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed. We are more than willing to work with our customers to find a service program with a rate that works for them. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because:As of this writing we have not been contacted again nor has the matter been resolved. We've been a longtime Stericycle customer so to be treated the way we were was shocking.  The producer at the investigative news channel we contacted stated that we are to wait a few days to see if Stericycle is going to keep their word, as stated in ther Revdex.com response and truly make an effort to resolve this matter.  Again, as of this writing we have not been contacted nor has the matter been resolved.  We are hoping that Stericycle will do the right thing and, as a professional courtesy, grant our request so we can both move forward without dragging this out through the media and legal channels.
Sincerely,
[redacted]

Initial Business Response /* (1000, 13, 2015/07/09) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr.[redacted] directly in order to review potential solutions to this matter.
Initial Consumer Rebuttal /* (3000, 15, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2015-07-15 Wednesday
The company still did not address the issues:
1. Any increase in rate should be on the basis of mutual agreement , which we clearly rejected by not signing and not sending back the the new contract of the new rate, as already described in my first report to Revdex.com , " We never signed or faxed back the new contract, and notified them we didn't accept the new rate ".
2. We thank the company's offer of "different program levels and pick-up frequencies ", but that has nothing to do with the current issue of fraudulent charge of services which were not requested and accordingly were not given.
3. Because of the company's dubious business practice, we already refused the new contract December 2013 and decide not to use their service for good.
4. The copy of unsigned new contract is still in my file, and copy can be sent to Revdex.com if deemed necessary, or to the company , to help their memory.
Final Business Response /* (4000, 17, 2015/07/24) */
We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted]
We have forwarded the consumer's response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer's plea. You will be informed regarding progress of procedure.
Please expect to receive written response within 7 days.

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement…” so that the individual reading the document will verify before signing that they are authorized to do so. On our end we have no way of knowing who is or is not authorized to sign an agreement for a particular office. Typically accepting and paying for the service for a significant period of time also serves to ratify the agreement. It is unfortunate that your representative did not read and understand what was signed.
In closing, although we believe our agreement to be entirely valid, in the interest of maintaining positive relations, we have cancelled Stericycle account #[redacted] and will waive the penalties previously billed leaving the amount due $0.00.

We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our...

business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering. However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Mr. [redacted] directly in order to review potential solutions to this matter.

Complaint: 10967540
I am rejecting this response because:I am not interested in your products or business. I wish not to continue business with someone who price gauges customers  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/08) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms.[redacted] directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our practice has no interest in circling back through various Stericycle reps to review new agreement options and enter into more extended contract periods.
We have an alternative vendor to handle our medical waste and want the next service date cancelled. We will then pay the remaining balance due of $763.62 and want the account closed with no further charges.
Final Consumer Response /* (2000, 18, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 16, 2015/07/16) */
UPDATE: There has been additional negotiations since the last post/update to the Revdex.com website. Stericycle has agreed to a final settlement of $1547.15 to terminate services.

Initial Business Response /* (1000, 6, 2015/08/27) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms[redacted] directly in order to review potential solutions to this matter.

Complaint: [redacted]
I am rejecting this response because: I have...

been dealing with [redacted] and his suggestions/offers have remained unacceptable with the same contractual agreement.  Unless this manager is able to offer me a viable solution for this unethical contract by releasing us from it with no penalty, I see no further point to negotiation. I, of course attempted this prior to my reporting them to the Revdex.com.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/24) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal...

standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering.
However, we are more than willing to work with our customers to find a service program with a rate that works for them. We offer a variety of different program levels and pick-up frequencies and can help to evaluate these options. We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Lowered cost for reduced pick up. Tried to update from 3 years to 5 years and percent of increase! Watch every little detail to your new contract. Would not suggest them to anyone.

While we regret Dr. [redacted] dissatisfaction, we wanted to inform that our cancellation process may take up to 30 business days (depending on the account setup) to process completely. This means that it may take 1 billing cycle to generate the final invoice. My apologies for this delay, I can assure...

you this account is processing for cancellation and generating a final bill which will be mailed as soon as it becomes available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will have one of our Managers reach out to Ms. [redacted] directly in order to review potential solutions to this matter.