Steve's Lawn Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your time this issue was resolved and I have received my refund.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,Thank you for bringing this to our attention. Your refund will be completed by end of business 03/24/2018. We cannot pay your credit card interest, but can send you more store credit if you would like to help offset those costs. We have sent you a $gift card. I will
send you an additional $gift card. Please advise if this is acceptable to you and I will submit.Thank you in advance,Richard S

From: *** ***Date: Mon, Jan 9, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Ref Complaint
#***.Resolved (hours after I submitted the complaint) Thank you so much.*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]Complaint: ***
I am
rejecting this response because:My initial complaint was not with the piof the dressers (although I appreciate them indicating that they will pick them up), but for their recall communication lines both phone or email being unavailableThey have provided a faulty phone and email address (I encourage the Revdex.com to try either of these venues published on the IKEA recall website)IKEA needs a valid email a phone line for recall of this dangerous product unless they expect every single consumer harmed by this product to have to use the Revdex.com to obtain a recall This is a serious matter as it has resulted in the death of children and IKEA providing a fraudulent email and phone number indicates that they are not taking this matter seriously
Regards,
*** *** ***

Customer has been contacted and an accomodation back to the credit card for the pick fee

Hello,I am forwarding this information to management at IKEA Conshohocken. Please confirm what part is needed. Is it the entire top rail?Thank you in advance,Richard S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as
Answered]
Complaint: ***
I am rejecting this response because: IKEA did not meet my refund request and shorted my refund by $They have yet to return either of my phone calls or emails in this regard
Regards,
*** **

Hello,The customers order is cancelled. The case number for cancellation is ***. The customer will be refunded to the original method(s) of payment.Thank you in advance,*** **

an email was sent saying we would honor the 15% ,but he would need to come into the store to process itWe are just not equipped to handle phone ordersHe also did get his refund, it cleared on 8/

Hello,The customers refund check was mailed out of our Woodbridge, VA on 09/26/2016. Thank you in advance,Richard S***

The refund has been processed Please allow days for the bank to receive it Thank you for the opportunity to assist you

Hello,Thank you for bringing this to our attention. This is the incorrect order number. Please look over your receipt and delivery paperwork for the actual delivery order number for further assistance. Unfortunately, this is just the sales order number and cannot be used for cancel
and refund.Thank you in advance,*** ***

Hello,We are showing your order as delivered on 03/25/2018. Please advise. I created case number *** for your delivery fees to be refunded. Please await contact from our store to process.Thank you in advance,Richard S

Hello,Thank you for bringing this to our attention. Please accept our apologies for any inconvenience this has caused. I am showing the refund was finalized on 01/10/2018. This should post on your end any day. Please advise if you see the refund.Thank you in advance,***
**

Hello - we are very sorry for any problems you have had with IKEA. Per case ***, a $accommodation was sent on 11/30. this is for travel time and gas (notes indicate a hour drive) The item cannot be shipped as it is fragile. Thank
you. Please let us know if we can assist further

We are more than happy to resolve this It will require you to come back into our store location for resolution as we do require the credit card at this point to issue the refund

Hello - Information in case*** states that IKEA New Haven emailed you with pictures of doors that are available. I will contact the store to let them know you are still in need of assistance

Hello,Customer was contacted about replacement order and accommodated with $IKEA gift card.Thank you in advance,*** **