Stewart Moving And Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since learning last week that our check mysteriously got "stuck in the system," we have been ignored time and time again, and we still have not received our insurance payment. It has been 12 WEEKS since our nightmare of a move and 6 WEEKS since I negotiated our final compensation with the company's COO. And yet, we are still left with nothing but our broken furniture and our need to replace half a dozen other items. THIS BUSINESS IS FRAUDULENT, in both the common and legal definitions of the word.
 
 
 
 
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Sincerely,
[redacted]

as the attached letters I am unsatisfied with the decision to award me $1000.00 dollars for DESTROYING my lifes accumulations while in the care of...

flatrate moving co, that does not even cover the cost of the inital move which was $1350, my items were at least $6000.00 and I have had to be without my things (clothes, shoes, books, personal items, bed, equipment etc) for months.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Flat Rate's valuation coverage covered furniture items that were damaged during shipping, but did not cover the items that Flat Rate's employees stole.  Specifically, they valued each item at $100 and also applied a $500 deductible, so it worked out to a negative number.  Flat Rate encouraged me to file a police report, which I've done, but neither Flat Rate nor the police will give me any information about the ongoing investigation.  In any event, I worry that the items are long gone at this point.  If Flat Rate cannot return my items, they should replace them at full replacement value.  At the least, they should waive their $500 deductible.  I have attached my claim form that I submitted to them, I have documentation of all these amounts elsewhere if you would like it.  Flat Rate's proposed settlement is $884 - $1384 minus a $500 deductible.  This means I have lost thousands and thousands of dollars, even though I paid extra for "extended valuation coverage" with a limit of $39,455.  I would hope that Flat Rate could and would do significantly more to make me whole as my items were not only damaged in the normal course of business, but also stolen in a criminal act.Please contact me if you have any questions or would like further information. 
 
 
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Sincerely,
[redacted]

We are very sorry you are unhappy with our claims department assessment of your claim as we try to be as fair as possible.If you had any damages related to your original claim that you believe were overlooked, please contact me at [redacted] and I will review.Sincerely,Legal and Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The moving company sold me services as a consumer to move of my belongings in one move. I was quoted for a move that would be completed on time in one move. As you may be able to read in the attached documented email, those moving services were not provided as it took 2 different moves during the day after having to call the office numerous times. The fact that this company also charges the full amount of the contract before they perform their services in wrongful to the consumer. In addition, the tactics for additional fees and the fact the "service was not performed" according what was agreed upon for a move to be conducted in one time without all the additional emotional distress which is documented in the email sent and the ongoing situation that ensued during the moving day. The $80+ refund was for the additional moving boxes that the movers did not bring. This company should not be in the business of selling their services, not fulfilling those services in a timely or professional manner and charging full amount in advance. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are very sorry for the experience the customer had. The customer was offered $100 in courtesy compensation for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was very specific in listing all the different shortcomings and errors made by FlatRate.  These complaints include breeches of the contract I had with FlatRate as well as being lied to regarding reasons the deadlines were not met.  I am not necessarily disputing the 0.60/lb, although since the trucks axel broke while driving on the highway I think most of my broken belongings should fall under a different rate.  I am disputing the reimbursement for all of the other customer service issues I experienced with this company.   The simple fact that we did not have our belongings for an additional week caused us to spend well more than the $200 they are offering for compensation on food and eating out as we had no kitchen supplies.  I held up my end of this contract and very clearly FlatRate did not,
and as such should stand by their advertised commitment to customer
service and appropriately compensate us for all the problems I have
previously listed.  Thank You,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

AGAIN The sales person did not clearly stated that during the quote, he sent me the toral quote for $500 knowing the piece needed dissassembly YET he did not tell me the price would be extra.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I contracted with them to move my belongings. I paid them $1200 to move my belongings and they defaultedThey picked up all of my belongings but I didn't receive all of my belongings (ottoman, pet cage and bookcase went "missing"). Also when they delivered my dining room table it had deep scratches that were not there when picked up. Where did my items go to? At no time did anyone from FlatRate Moving call me to discuss this eventhough I called and spoke with someone answering the phone in the Claims Department several times. They just closed the case and sent a check which I received in the mail but have not deposited. They have no idea what customer service is and don't care about their customers !Per their own email it says they will repair before replacing so they should repair my table at their cost.  They sent a person to my apartment to take a look and supply an estimate for repairs. The estimate was $1200. Since they damaged the table they should repair it. Why should I have to come out of pocket to repair or replace anything that they damaged and as far as I am concerned stole from me. $99 is not going to replace my ottoman with one of a similar or like kind.  And my ottoman was part of a set. My bookcase was $399.00  so $103 is not going to work fo something of a similar kind. I understand what they are saying but they should have at least gone 50/50 for but they didn'tThe check they sent me doesn't cover the cost of repairing the table and replacing my "missing" items.How could my items go "missing"? These aren't small items and I saw them wheel everything out. The bookcase was a metal rod with a metal basae and had small metal shelves that would be attached but I removed them so that it would be easier to transport the bookcase and placed them on top of another box so the pieces weren't together but they went "missing" together! They only moved me and only had to make one turn to get to my mew apartment a 10-15 minute drive up West Side highwayAs soon as  the movers left I noticed my items were missing and I immediately called the moving company thinking that they would call the driver to check the back of the truck. No they responded that they would be sending me a claims form so clearly "missing and damaged" items is the norm with them. Realizing this I held off submitting the claims form until I'd gone through my things to make sure nothing else was "missing"Their own email says:[redacted]
 
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.
I have reviewed your specific complaint and see the issue here is that the services you...

were requesting during your move involved carpentry work which was not included in your move (which you signed and
acknowledged electronically prior to your move).Please contact the legal department at ###-###-#### or [redacted] if you have any questions or concerns. Best regards, Legal and Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Let's stop this useless process and get a mediator involved? Obviously Flatrate has no business ethic and does not care for its business reputation. There is no point continuing with this process if Flatrate insists on responding in the same unhelpful matter. This is not a way to resolve any problem    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This response remains insufficientg for FlatRate's unethical and illegal behavior.  I cannot understand how anyone there thinks such a thing could be a justifiable thing to do to a consumer.  Revdex.com, please help or suggest some means of arbitration.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Email [redacted] to being the claims process however, we are not accepting liability at this time and our position remains unchanged.

Our claims and legal team have assisted this customer throughout the claims process and ensured [redacted] received his updated settlement as soon as possible. Tracking submitted to customer for full transparency.Please [redacted] if there are any questions or concerns.Legal and Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You still haven't responded to any of the specific items in my previous emails.  This response is not acceptable nor does it live up to your reputation.  You broke a number of items in a contract that we had, so it really isn't a 'courtesy' that you would consider compensating someone for a broken contract.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We did submit the claim and the company is in the process of handling.  The claim has not been resolved because we were told that we would be issued a refund due to the service issues experienced.  Now the business is saying that there is a misunderstanding and that does not equate to a full refund, it is only a partial refund.  The language in the note reads as though a full refund will be issued.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer's claim was settled and closed. A settlement check was mailed to the customer in October of 2015.

If there are items that were damaged and/or missing that were not addressed in the final settlement, please send to my email ([redacted]) so I may reevaluate. I will investigate how this could've happened now and with the claims supervisor.Best regards,Legal and Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I will accept the resolution to this complaint once the check has been received at the address I provided in the email sent on 6/**/2016. Regards, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and confirm that the stated action has been taken. Nevertheless, the ordeal that Flat Rate has put us through over the past 5 months is so much more egregious than anything else we've ever experienced. For this reason, we are considering filing another complaint with the Bureau.
Sincerely,
[redacted]