Stewart Moving And Storage

We are very sorry for the experience the customer hadWe will certainly honor the offer of 25% off the move costThe customer's move was $4,making the compensation $1,Please confirm an address for the check to be mailed to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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Andrew, per our conversation, please see the email below from Dyson Management specifically referring to my ownership of the DCHandheld vacuum along with its serial numberDyson Management said they would be happy to speak with *** *** to confirm my ownership of the vacuum and answer any questions they may haveTheir contact information is below.Regards,*** *** *** *** ***
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Sincerely,
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The customer was awarded $in courtesy compensation for any delays and inconvenience causedIn addition to this we have offered to pay any fees incurred by the board for building/elevator overtimeThe move was completed in its entirety

Hello,We are very sorry for the experience the customer had.Attached is the customer's signed Move Plan which states on page that they have Valuation Coverage; it is not insurance as we are not able to sell insurance.Also attached are the customer's claim documentsYou will find the claim form
they sent us which includes belt and bottles of liquorAttached you will find an email from the customer with links to these itemsThe link for the belt that they provided reflects a cost of $Also attached is the settlement letter they received and the initial claim email.All items that the customer claimed were addressed in their settlementCourtesy compensation was awardedAs per the terms of the agreement, tax is not covered.We certainly do conduct internal investigationsIf the customer feels this was theft, we encourage them to contact the proper authorities and we will certainly cooperate with any police investigation.Thank you

To whom it may concern, We settled this claim based on a third party vendors estimate of the damageI will provide the vendors information to the *** ***'s landlord right now.Sincerely,Legal and Compliance

The customer was never informed he would not receive compensation; on the contrary, he was informed that his claim for damages and customer service issues would be settled togetherNow that the customer is stating he did not incur damages as he originally said, we are happy to proceed in addressing his other concernsThe customer will receive a check in the mail in the amount of $(10% of the move cost) as courtesy compensation for any confusion or inconvenience they experiencedPlease allow 7-business days for this to be processed by our Accounting Department prior to mailing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I need a response to the exact nature of how they are trying to find this table (not a small table). Apparently, they refuse to believe it is worth $or that someone, obviously an employee, stole it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Compensation was handled by a third party insuranceWe apologize for any confusion or inconvenience caused and are able to award an additional $Please let us know where the check should be mailed to

We are very sorry for the experience the customer hadA claim was processed for the missing itemPer the terms of the elected coverage, the claim was processed correctlyWe waived the customer's $deductible and awarded a total of $Even if the claim is closed, if the item is located, it
will be returned to the customer

We are very sorry for the experience the customer hadThe customer's claim was processed accordingly per the terms of the elected coverageIf the customer feels there was theft, we encourage them to report it to the proper authorities and we will certainly cooperate with any police investigation
that is conducted

We are very sorry for the experience the customer hadAll claims must be settled in accordance with the elected coverage for the move, regardless of how the items came to be damaged and/or missingThe customer's claim documents are attachedThe coverage elected was Minimum Liability (which all
moving companies are required to offer by state and federal regulations and is set at $per pound)Should any missing items turn up, they will be returned to the client, even if the claim has been closedIf the customer feels this was theft we certainly encourage notifying and following up with the proper authorities, and we will cooperate with any police investigation that is conducted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:In the last months Flatrate, a Revdex.com member, has had complaints lodged against it It is not difficult to understand whyIt is because Flatrate is unable to find the time, nor does it care, to properly address reasonable customer concerns We have a claim against them for over $4,and Flatrate's response is to offer to pay only $for their negligence They're asked how it could be fair to offer a cheap single user home gym replacement for the semi-commercial grade two user multi weight stack gym system they broke, and they thoughtlessly answer that they get to solely decide what is similar and like kind We had to pay $1,to purchase "full replacement value" insurance from Flatrate and they want to pay a value having nothing to do with fully replacing the item they broke They want to pay the market value of our gym, which includes depreciation That was not what we relied on when we paid them their premium, that was not the deal they entered into Even if Flatrate should be believed, which it should not, still Flatrate has never even once stated their reasoning as to why a replacement system should be depreciated by 1,300% to equal their perceived value of the system they broke In any event, Flatrate has a replacement value contract, which is clearly stated on the face of the document.Flatrate could care less about the logic of their position They insist on a copy of a receipt showing the price I paid for my gym system years agoThe punishment for failing to provide that? Even though nothing in their contract obligates me to do so and even though their contact is a "full replacement value" contract which has nothing to do with the original purchase price of the unit, is to offer me any amount of money they arbitrarily choose to pay But this Revdex.com member can then extend their position to allow them to pay nothing if they lose an entire shipment if the customer can't prove what they paid for it This is absolutely ludicrous and is not "Better Business" It is so ludicrous that even Flatrate did not do so in offering to pay for other items they broke during the delivery process; those items were paid on a full replacement value basis, without regard to receipts or depreciation Why? Because they were worth a few hundred dollars, mostly zeroed out by Flatrate's $deductible But on this expensive replacement item, now they take out their illogic to argue they get to pay an amount that does not fully replace the item at all Flatrate should be removed as a member from the Revdex.com Such a business should not be permitted to hold itself out to other unsuspecting consumers as a Revdex.com membrer, using that status to cheat them when Flatrate breaks expensive personal property It is shameful for Flatrate to treat its customers in this fashion, to be so negligent in moving customers' property, and then to fail to comply with its contract in replacing damaged goods.Thank you for your attention.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are very sorry for the experience the customer hadThe customer had additional inventory moved that they were not charged for, the move was completed in it's entirety, and a refund of $was processed as courtesy compensation for any confusion or inconvenience causedAdditional compensation
will not be awarded at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: All documents have been reviewed; documents provided by FlatRate contradict documents we have provided, that FlatRate provided us initially FlatRate is deliberately attempting to refuse responsibility and we find this unacceptable FlatRate overcharged over $the day of the move after a full review of items being moved, and they are not honoring their promises to provide valuation coverage of $30,to cover our $5,000+ in damaged and missing pieces Because of their initial promises and our documentation of the facts, FlatRate's "new" documents we find are insufficient as an excuse to avoid payment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unless I have the check in my hands in seven (7) days (INCLUSIVE OF MAILING), this issue remains unresolvedNo more delaying tactics FlatRate Movers! I have waited long enoughFlatRate Movers MUST ALSO provide me and the Revdex.com with a copy of the replacement check AS WELL AS the post office mailing tracking information AS PROOF that an EXPEDITED replacement check has been issued and mailedThe burden of proof that a check was issued and sent is with FlatRate Movers, not the consumerUnless I have the check in the specified timeframe, this issue remains unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the experience the customer hadThe customer initially informed us that they had damages as well, for which we sent them a claim form forClaims and customer service issues are settled togetherThe customer returned a claim form that did not include their damagesWe are awaiting
complete documentation that includes the damages they incurred in order to proceed with settling any claims and customer service concerns they have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company has never stated that they will continue to look for my items in fact I personally believe that they never bothered to do a thorough investigation and look for them at allThis could have been resolved by quicker response and accountability and they lacked bothI did everything I was supposed to do on my part from the beginning. The settlement is ridiculous, and doesn't cover the items that were not boxed let alone what was in boxes They only gave for the weight of the boxes however, not the items that were not boxed I was charged for this move that didn't happen and still have not receive that money back which is almost equivalent for what they want to pay for losing everything I had to fill all this information out just for them to go on an estimated weight which my stuff is worth times the settlementThese items were simply never placed in the truck to NY They are very careless and unprofessional.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
1. We hired Flat Rate for Elite moving services. Signed contract is attached. Also attached is a photo of documents movers had on move-day. Photo inventory was listed in instructions.2. While Flat Rate did reduce our price slightly before the move with a promise of the same services purchased, we did not consent to any change or reduction in services.3. Flat Rate (Chase V*** verbally promised Elite services via phone. No new contracts were sent. 4. My wife is disabled and we need extra help. We would have cancelled the agreement if we had been told that the Elite services would not be performed. By changing services last minute without our consent, we endured undue hardship.5. Per our original submission, we acknowledged that FlatRate offered compensation for "any confusion or inconvenience" but this is not sufficient at this point. Failure to fulfill the contract is not satisfied by offering a slight discount. It also does not acknowledge the unfair business practices that we were subjected to.6. Our entire purpose of hiring Elite services was because we needed those services. By misleading us to expect those services and not delivering, we were placed in a compromised position. We were tricked into staying with the business instead of finding another who could fulfill our needs. We were unfairly misled and harmed by FlatRate. We lost income due to time away from work needed to address issues with incorrect service. We request a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Ryan G***

First and foremost we apologize for any and all inconveniences you experienced with your moveWe pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.I have reviewed your claim and see your check should've been sent to you in JulyI will
verify with our accounting department and if the check has not been cashed I will have them cancel it and send a new settlement check for $330.Best regards,Legal and Compliance