Stewart Moving And Storage Reviews (225)
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Stewart Moving And Storage Rating
Address: 7200 S. Priest Drive, Tempe, Arizona, United States, 85283-4306
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As we are not an insurance company, we are unable to sell insurance. What was purchased was the Extended Valuation Coverage. As per the contract, this covers repairs before replacement, and if an item cannot be repaired it can be replaced with an item of similar like and kind. The claim was settled correctly per the terms of the agreed upon coverage.
Please reference all the documents previously attached that reflect the claim being settled correctly as per the terms of agreement.
The settlement amounts for the record player and lamps are based on internet research for those items. We are sorry if the customer feels the quality of these items do not match those of their items. We are able to replace items with similar like and kind (not quality), at our discretion.
First and foremost we apologize for any and all inconveniences you experienced with your move. We pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.I have reviewed your specific complaints with our claims department and see that we...
settled your claim earlier this month both fairly and per the terms of your contract. Our settlement included compensation to cover the damages and other issues that occurred during your move.Please contact the claims department at ###-###-#### or [redacted] if you have any questions or concerns.Best regards,Legal and Compliance
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.While I am technically willing to accept this resolution, I am not satisfied with it. I find flatrate's actions and inability to accept responsibility for their actions reprehensible. At this point they have cost me too much time and effort and while I would delight in taking them to small claims court, I ultimately do not have the energy for that. That they tout an A+ rating from the Revdex.com is incomprehensible to me.
Sincerely,
[redacted]