Stewart Moving And Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business has not said anything new, so my position has not changed from the previous messages I've sent to you and the business I agree that it is a matter for the authorities to resolve the criminal consequences of what transpired (likely a felony) But in addition to any criminal responsibility, Flat Rate has full financial liability for any crimes that it or its employees committed Flat Rate has vicarious liability for the actions of its employees While the bill of lading does limit Flat Rate's liability in certain cases, it's impossible to limit their liability for criminal conduct No contract can say " [redacted] " That is absurd As such, Flat Rate should replace all the items in question at their full values, or better yet, ask their employees about it and have the items themselves returned directly to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,This move originated in [redacted] and was shipped to [redacted] by other agents (not FlatRate Moving)FlatRate Moving moved this shipment locally in [redacted] We did not open, unpack, reseal, or otherwise mishandle the customer's containerOf 10,miles, FlatRate managed the container for miles.Thank you

Attached are the signed documents pertaining to this move into storage, as well as the letter sent to the customerThe storage rate did increaseWe apologize for any inconvenience this may cause

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Signed Elite Move plan WAS receivedA copy of the signed Elite plan, and a copy of the email sent to sales consultant have both already been attached to this complaint Business has failed to acknowledge these pieces of evidence.We also provided a credit card number via phone to customer service to hold the Elite move per the plan on the same dayRevised Move plan WAS NOT sent.Please provide evidence of the sent revised move plan (how was it sent? email? please show proof) There is no record beyond the unsigned move plan attached by business to this complaint, we were never shown this No record of email correspondenceNo record of us reviewing the revised move plan electronically or otherwise.Businesses' responses are not addressing the fundamental complaint and instead providing inaccurate and untrue information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Ryan G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Had the complaint been settled and closed, I would not have filed a complaint Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told by the company, several times and by several different people, not to purchase insuranceThey advised me not to purchase insurance and then delivered my belongings in poor condition with the boxes barely holding together and soaked through with water, and while my belongings were in their custody it was their responsibility to keep them safe and they failed to do soThey allowed my items to be stolen or their own employees stole them themselvesEither way, the point is I was told not to purchase insurance and then they completely mishandled my things and now refuse to do the right thing and help me at allThis was their fault and I have been robbed and treated terribly!I have already filed a police report for the theftI called the police the day I noticed my stuff was missingThe case number is [redacted] .While it is very nice that the company agreed to return my items if found, even if the case has been closed, the point is that they shouldn't have lost/stole it in the first place! And the invaluable family memories and important private information on those hard drives is now just lost forever and I will never get them back! That was my life and my memories and it has been stolen from me! Not to mention all of my books and other belongings that arrived damaged and broken!I am asking that the company do the right thing and give me the means to make myself whole again so I can buy back the things that were stolen and damaged, and begin to rebuild my lifeThis is not unreasonableI was hurt and taken advantage of and had te rug pulled out from under meJust do the right thing and make amends for what happened Sincerely, [redacted] ***

Email [redacted] to being the claims process however, we are not accepting liability at this time and our position remains unchanged

First and foremost we apologize for any and all inconveniences you experienced with your moveWe pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.We are truly sorry you do not believe your claim settlement was fair but we processed correctly and per the terms of your contract and we are sad to see you go as a customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I took out extra insurance and clearly asked for coverage , even line itemizing my expensive itemsThe offer is not acceptable , my $6,table was shattered and cannot be replaced by $Your checks will not be cashed as a settlement of my damaged itemsI expect reimbursement in full to buy another tableYour company fraudulently provided additional insurance that you claim covers a replaceable item, however a $check will not buy anything more than a plastic folding table Attached correspondence clearly shows my ask for additional insurance with a confirmation from your team In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We did everything we could to try and accommodate her delivery windowA discount was offered for any delaysThe customer did not want this and informed us that she was hiring another moving companyWe have processed a refund for $2,which is the difference from moving Into Storage as opposed to Long DistanceThe refund receipt is attachedHer belongings were picked up from our Storage Facility by another company alreadyThe signed document showing this is attached

My sincerest apologies if your mattress was not received by the eta!Please contact the FlatRate claims department at ###-###-#### o [redacted] with all open issues you have regarding your recent move and they will process accordingly - adding courtesy compensation where appropriate.Best regards,Legal and Compliance

Good afternoon,I have reviewed your claim and see we sent you an update as recently as yesterday about the delivery of your mattress for SaturdayYou should receive communication from one of our representatives shortly regarding an exact time-frame for the deliveryAs far as the other issues you experienced with your move, please contact our claims department at [redacted] so we can assist you with your missing and damaged items claimsAs soon as all items and customer service issues have been logged and completed we will be able to fully assess your claim and provide settlement.Once again, we truly apologize for all issues you experience but hope to make things right.Sincerely,Legal and Compliance

The customer's claim was settled and closedA settlement check was mailed to the customer in October of

The claim has been settled correctly per the terms of the elected coverage

First and foremost we apologize for any and all inconveniences you experienced with your moveWe pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction We have looked into your complaint and see that your mattress has been shipped from our NJ warehouse and should have arrived at your home on July ***Regarding your damaged dresser we see that you've opened a case with our claims departmentIt appears that they are currently awaiting further information from you so that they can complete processing Please reach out to the claims department at ###-###-#### or [redacted] Best regards, Legal and Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]While I appreciate the response from Flat Rate Moving, it is unfortunately the same response I have been receiving for months and have yet to see any refund or evidence of their concern for customer service or satisfactionI was initially willing to accept the insultingly low refund emailed in July to put the matter to bed and to not continue to waist timeI have however, had to continue to press them without any results from their customer service dept nor claims deptThe fact of the matter is they charged me for services that were promised and not deliveredI was left not only with broken items but the apt was not completely moved as agree In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for the experience the customer hadAs the customer states in her letter, the additional fees incurred was a result of having more cubic feet than what they were quoted for on the phone.Removal of waste is an included serviceUpon completion of the move there were boxes that were still to be unpacked by the customerOur movers will remove any waste upon completion of our portion of the move; waiting for a customer to unpack in order to remove boxes is not a service we provideStill, we do apologize for any confusion or inconvenience caused and will award the courtesy compensation the customer is requesting in the amount of $This will be sent via check by mail and we request a current mailing address for it to be sent to

First and foremost we apologize for any and all inconveniences you experienced with your moveWe pride ourselves in being able to provide The Perfect Move for our customers and strive for customer satisfaction.I have reviewed your specific complaint with our claims department and see that we settled your claim in November both fairly and per the terms of your contractWe will not be adding more compensation Our settlement included compensation to cover the damage that would be honored by a respectable third party furniture repair company Our representatives have spoken with the customer regarding this claim but if there are additional questions regarding the coverage option they purchased, the customer may contact our claims department at ###-###-#### or [redacted] if you have any questions or concerns.Best regards, Legal and Compliance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have... determined that my complaint has NOT been resolved because: I contracted with them to move my belongings. I paid them $1200 to move my belongings and they defaultedThey picked up all of my belongings but I didn't receive all of my belongings (ottoman, pet cage and bookcase went "missing"). Also when they delivered my dining room table it had deep scratches that were not there when picked up. Where did my items go to? At no time did anyone from FlatRate Moving call me to discuss this eventhough I called and spoke with someone answering the phone in the Claims Department several times. They just closed the case and sent a check which I received in the mail but have not deposited. They have no idea what customer service is and don't care about their customers !Per their own email it says they will repair before replacing so they should repair my table at their cost. They sent a person to my apartment to take a look and supply an estimate for repairs. The estimate was $1200. Since they damaged the table they should repair it. Why should I have to come out of pocket to repair or replace anything that they damaged and as far as I am concerned stole from me. $99 is not going to replace my ottoman with one of a similar or like kind. And my ottoman was part of a set. My bookcase was $399.00 so $103 is not going to work fo something of a similar kind. I understand what they are saying but they should have at least gone 50/50 for but they didn'tThe check they sent me doesn't cover the cost of repairing the table and replacing my "missing" items.How could my items go "missing"? These aren't small items and I saw them wheel everything out. The bookcase was a metal rod with a metal basae and had small metal shelves that would be attached but I removed them so that it would be easier to transport the bookcase and placed them on top of another box so the pieces weren't together but they went "missing" together! They only moved me and only had to make one turn to get to my mew apartment a 10-15 minute drive up West Side highwayAs soon as the movers left I noticed my items were missing and I immediately called the moving company thinking that they would call the driver to check the back of the truck. No they responded that they would be sending me a claims form so clearly "missing and damaged" items is the norm with them. Realizing this I held off submitting the claims form until I'd gone through my things to make sure nothing else was "missing"Their own email says: [redacted] [redacted] *** *** [redacted] [redacted] [redacted] [redacted] *** [redacted] *** [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

We are very sorry for the experience the customer hadThe customer filed a claim for their missing items which was settled and closed per the terms of the elected coverageInvestigations for missing items are ongoing; found items are returned to customers regardless if a claim has been settled and closed