Stocker's Motorcycle Salvage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I WAS REFUNDED $LESS OF WHAT I PAIDSECONDLY, IN-STORE CREDIT FOR RETURN SHIPPING IS NOT ACCEPTABLE BECAUSE I WAS NOT MADE AWARE OF THAT POLICY AHEAD OF THE PURCHASE Regards, [redacted] ***

yes the customer is correct his broken not working part was scrapped thrown awaywe are sorry that happened There is nothing we can do to return a junk part it has no value if we had another junk non working part it would not replace his junk partwe offered to sell him a replacement part at our cost but he refused our offer so our offer still stands we will sell him a new replacement fuel pump at our cost thanks and have a great day!

okay, this customer purchased a tank from ushe was explained our day exchange only policy and received a receipt with the policy plainly displayed at the top( see attached) he then left and didn't come back till feb which is like daysHe explained that he had got the wrong tankwe told him that even though it is way past the warranty that we would find him another tank and exchange itwe told him it could take a while since it is a rare modelhe came in yesterday while I was gone and got rude with the young lady at the front countershe called me and I told him the same thing that we had not found a tank and that we are still trying to find oneHe said he didn't care and said he didn't want a tank and then proceeded to yell at uswe pointed out to him that our policy is clearly written on his receipt and that it is says "It is the customers responsibility to make sure they get the right parts.( see attached receipt) It is also on large signs at the front counter a LED flashing sign and also on the credit card receiptsMistakes happen and we always try to help our customers out but we will not be verbally abused, we will try to find him another tank but if he comes in here again and is rude to any of our employee we will have him removed from the propertyAlso the customer with his pet dog can testify to the customers rude behavior

We stand behind our quote for serviceWe are sorry you feel it was inaccurate itYou chose to not use our service and you agreed to our policy The 80$ check out fee is non refundable, it can only be applied to the job if you choose to have the service done at our shopYou chose to not have any more service done so the check out fee is not refundablethanks***

Hello your were informed of our policy on electrical items when you made the orderyou received a email stating that there is no refunds for electrical items we will gladly do a one time exchange on any statorYou agreed to that when you made the orderAll of our parts are inspected and tested to be in full working conditionyou called yesterday and agreed to that yesterday also Please return the stator and we will inspect it and confirm that it is not functioning and if it is bad we will exchange it for another one thanks ***

sorry I will only offer the 50$ which is my cost of the paint of the fenderNo where did we warrant that the paint color would be a exact matchIt is just the opposite we said it would not be a exact match, just that it would be closeOur offer still stands of a refund of 50$ thanks ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand you have a no refund policy but I paid for a service to troubleshoot the crfthat was hard to startWhen u pay to troubleshoot something there should a repair the problem priceOn my receipt say low compression needs tear down of engine costs to further troubleshootI already paid to troubleshoot? When I dropped off the bike I was told that it was a to troubleshoot the bike and if I choose to do the repair it would go to repairs that's why I agreed not to troubleshoot and another to troubleshootBesides my motor did not need to be taken apart it runs fine it just needed the carburetor cleanedIt's hard to check the compression on a kick start bike because u need to kick the lever fast at least ten times to get accurate readingThe guy I talked to at stockers said it was hard to kickWhen a bike has low compression it's easy to kick because there's no compression.I think it's only fair that I get a refund because stockers mis diagnose the crfIt runs fine after the carburetor was clean it did not need the motor taken apart and start fine now Regards, [redacted]

sorry we have told this customer that his part was lost in shipping ups is still investigating the shipment but this time of year shipping is swamped we told the customer we would send another one out as soon as we make sure the part was not already delivered to his address We will send out another one by the 26th of January

the customer was already refunded last week, he needs to check his account it takes 3-business days for the refund to post to his account thanks

Sorry our policy is 80$ to check it out and if we do the repair the 80$ is applied toward the job Making the estimate free We confirmed the motorcycle had low compression and offered to go deeper into the repair You chose not to do the workso the 80$ check out fee is not waived If you had chosen for us to continue working on the motorcycle that fee would have been waived and applied to the jobYou agreed to that when you did the estimateThe 80$ is not refundedablethanks***

sorry all warranties start the day of delivery of itemsorry our policy is clear and on your receipt and on the emails and on our website and also you received the policy in a email before we shipped the item you have chosen not to return the item for exchange, you have kept the item for months past any warrantyThe only thing we will do is give instore credit if you would like to return the item to usotherwise I am sorry there is nothing else I can dothanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The issue has nothing to do with your warranty and you can't continue to hide behind a self-imposed regulationIf you offered no warranty, the issue would still existYou have yet to successfully complete the initial transaction despite my offering to go out of my way to help correct your errorThis issue will not be closed till a full refund is issuedIf you wish the return of the improper item that I did not order, I will be more than happy to send it back to you at your expenseSimply send a prepaid shipping label to the email address you have on file and I will deliver the item to the shipping company Regards, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business required me to return the item at my expenseI requested they purchase the return shipping and I offered to drop it at the shipper of their choosingThey made the error and should be held liable for the cost of their mistakeRequiring the customer to spend their money when the business made the error is unacceptableNow they are claiming I'm past their warranty dateSince the correct item has yet to be sent and received by the buyer, no warranty has been activatedThe completion of the initial purchase has yet to be finalized Regards, [redacted]

sorry we did exactly what was on your receiptwe sent your fender to be repaired and paintedWe never claimed it would match perfectThere is no shop that would make such a claimThere is no warranty to match year old paint on your motorcycleThe fender looks brand new and matches a new motorcycleyou have a old motorcycle with old faded paintIm sorry but the only thing I will do is refund you 50$ That is the cost on the color paint part of the jobif that is not enough I will gladly go to arbitration thru the Revdex.com as the fender speaks for itselfIt looks amazing as nice as a new part

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand you have a no refund policy but I paid for a service to troubleshoot the crfthat was hard to startWhen u pay to troubleshoot something there should a repair the problem priceOn my receipt say low compression needs tear down of engine costs to further troubleshootI already paid to troubleshoot? When I dropped off the bike I was told that it was a to troubleshoot the bike and if I choose to do the repair it would go to repairs that's why I agreed not to troubleshoot and another to troubleshootBesides my motor did not need to be taken apart it runs fine it just needed the carburetor cleanedIt's hard to check the compression on a kick start bike because u need to kick the lever fast at least ten times to get accurate readingThe guy I talked to at stockers said it was hard to kickWhen a bike has low compression it's easy to kick because there's no compression.I think it's only fair that I get a refund because stockers mis diagnose the crfIt runs fine after the carburetor was clean it did not need the motor taken apart and start fine now
Regards,
*** ***

Sorry you are having trouble on your end on this transactionAs we have told you repeatly we did not receive the returned itemif we had we would have refunded you for itWe have asked you everytime you have called to have UPS start a investigation for the item as we did not receive it. We
can not do that on our end as we are not the shipperYou have refused to thatSince you wont do that and we have not received it we cant refund you for itPlease have UPS start a trace and find the package and we will gladly refund your money for the itemthanks***

sorry that is the amout refundedwe only give instore credit for return shipping thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached are two pictures one of which is the repaired and repainted fender I verified with Yamaha and their recommended paint provider, colorrite, and verified that the orginal colors were what is one the bike currently and that there was little to no fading on the bike I additionally took off the rear stop light and seat, which have been on since the bike was new, and there is no noticable color difference from the areas that were in direct sunlight to those that have been protected from the sunlight The color that the fender is painted is not the orginal color of the bike as far as the white part I can send additional pictures of the two areas where there is signs of dripping and overspray which is an inadaquate paint job Additionally the offer of $dollars doesn't reflect the cost that it would cost to have the fender repainted the correct color as I was quoted at multiple shops before hand it would be approx dollars to repair the fender and approx to to repaint it the correct colors before the work was conducted by Stockers I will settle for no less than what I previously stated, a full refund minus dollars for the repairs of the fender or repainting of the fender to the correct color with the verification upon delivery by an additonal person of my choosing.V/r,*** *** *** **

the customer ordered parts on a wed. the parts shipped in business days. one part he ordered was broken we refunded him instantly. he is not owed any moneyhe received the parts he is now trying to blackmail me with by threats of suing me, by giving us bad reviews and bad
Revdex.com complaints he says in his complaint he was refunded for the part and that he wants to make me sell him something we don't have. As I have told him please sue methat all further communications will be through registered mail and that I will gladly see him in court. our business is complete. I will not respond to any further threats and harassment from this customer