Stocker's Motorcycle Salvage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I did not choose to continue the work with the because they wanted to charge me for work the bike did not need If a diagnostic fee is to tell you what is wrong with a bike, why were they charging another to tear apart the motorI understand if I paid for a service and would of received a call saying your bike has low compression and it need a top endFor that it is a addition but it was more like we need to take apart your motor for another and then we can tell how much it is to repair the crfIf I would of received a call saying u need a top end it could be if the cylinder is not bad but if it's bad we need to replace a cylinder it's That to me is a diagnostic fee but to pay to check to see what's wrong with a bike and to take apart the motor to see what's wrong When a bike has low compression the rings are bad or the cylinder is scratch causing low compressionA shop should knew how much it would be for repairs without taking apart the motor even if there was a easy fix price and a worse case priceThe new mechanic I took it to told me it had plenty of compression and that the carburetor was dirty he cleaned it and runs fine nowThe diagnostic he game was totally different than stokers and it runs fine nowIt's not hard to start nowStockers mis diagnostic the bikeI should not have to pay for a mis diagnostic if I would of went further with stockers and they probably would called me at the end and told me by the way your carburetor needs cleaning , that another I would of left with a billI can provide in writing from my mechanic that the bike has plenty compression and only needed carburetor serviced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the response, I was never told about any kind of return policy, I called and called when I found the item to be defectiveYou cannot bench test a Stator to see if it is going to charge the systemI do not want another faulty part from your salvage yard, I want a full refund.
Regards,
*** ***

sorry I will only offer the 50$ which is my cost of the paint of the fenderNo where did we warrant that the paint color would be a exact matchIt is just the opposite we said it would not be a exact match, just that it would be closeOur offer still stands of a refund of 50$
thanks
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I understand you have a no refund policy but I paid for a service to troubleshoot the crfthat was hard to startWhen u pay to troubleshoot something there should a repair the problem priceOn my receipt say low compression needs tear down of engine costs to further troubleshootI already paid to troubleshoot? When I dropped off the bike I was told that it was a to troubleshoot the bike and if I choose to do the repair it would go to repairs that's why I agreed not to troubleshoot and another to troubleshootBesides my motor did not need to be taken apart it runs fine it just needed the carburetor cleanedIt's hard to check the compression on a kick start bike because u need to kick the lever fast at least ten times to get accurate readingThe guy I talked to at stockers said it was hard to kickWhen a bike has low compression it's easy to kick because there's no compression.I think it's only fair that I get a refund because stockers mis diagnose the crfIt runs fine after the carburetor was clean it did not need the motor taken apart and start fine now
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business required me to return the item at my expenseI requested they purchase the return shipping and I offered to drop it at the shipper of their choosingThey made the error and should be held liable for the cost of their mistakeRequiring the customer to spend their money when the business made the error is unacceptableNow they are claiming I'm past their warranty dateSince the correct item has yet to be sent and received by the buyer, no warranty has been activatedThe completion of the initial purchase has yet to be finalized
Regards,
*** ***

sorry we have told this customer that his part was lost in shipping. ups is still investigating the shipment but this time of year shipping is swamped. we told the customer we would send another one out as soon as we make sure the part was not already delivered to his address. We
will send out another one by the 26th of January

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID ***I do not wish to take this up with an arbitration thru the Revdex.com as my legal advice from the legal officers on base suggested to take this case up with the BAR (Bureau of Automotive Repair) and small claims court since the Revdex.com is not a government agency and that since the Revdex.com is supported by their customers (business) it could be bias in their belief I will not surrender my legal rights by agreeing to an arbitration from the Revdex.com
Regards,
*** ***

me and *** are working this out and have come to agreement, we can keep this open until he is satisfied with the resolutionthanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.You might as well save the excuses on the overcharged sales tax for the BOE.My primary concern here for the Revdex.com is I never received what I paid forI paid for a working, used, OEM radiatorAfter attempts, I received a cheap, Chinese aftermarket radiatorIt's that simple.My other complaint is that you told us drive down there to replace the first bad part you gave meWe got there, waited another 25mins, and then you said you didn't have itBasically it was a waste of time, gas, and wear-and-tearWe're waiting on what the excuse for this could possibly beClearly you do not feel you are in the wrong on any of this as we didn't even get an apology.Not to mention the time spent on this ordeal resulted in depreciation of the bike (registration, age, loss of use) and additional costs (storage, insurance).
Regards,
*** ***

I am sorry we are unable to help this customer, he refused to return the part he ordered. he is now over months past the warranty on the item he orderedIf he would like to return the item the only thing we offer is instore credit for the item thanks

Hello
your were informed of our policy on electrical items when you made the orderyou received a email stating that there is no refunds for electrical items we will gladly do a one time exchange on any statorYou agreed to that when you made the orderAll of our parts are inspected and
tested to be in full working conditionyou called yesterday and agreed to that yesterday also. Please return the stator and we will inspect it and confirm that it is not functioning and if it is bad we will exchange it for another one. thanks
***

I am very sorry we have called you mulitple timesyour part is here and can be picked up anytimeYes it took more than the orignal estimate of 3-business days but it is here and we have been trying to contact youplease come and pick it up
thanks
***
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the customer was already refunded last week, he needs to check his account. it takes 3-business days for the refund to post to his account thanks

Hello
your were informed of our policy on electrical items when you made the orderyou received a email stating that there is no refunds for electrical items we will gladly do a one time exchange on any statorYou agreed to that when you made the orderAll of our parts are
inspected and tested to be in full working conditionyou called yesterday and agreed to that yesterday also. Please return the stator and we will inspect it and confirm that it is not functioning and if it is bad we will exchange it for another one. thanks
***

our policies are plainly posted on our receipts and in the original email from us. However since you feel we did not agree on this, we will refund you for the partplease allow 2-days for the refund to appear on your credit cardthanks

We stand behind our quote for serviceWe are sorry you feel it was inaccurate itYou chose to not use our service and you agreed to our policy. The 80$ check out fee is non refundable, it can only be applied to the job if you choose to have the service done at our shopYou chose to not have any more service done so the check out fee is not refundablethanks***

Im sorry sir you were told the warranty when you orderedyou were also gave a copy with the receiptyou were emailed one alsoyou also only called one time and we have a log of all our calls. I talked to you about the exchange yesterdayyou agreed to return it for exchange. Also yes there is a bench check for a stator. I can send you the test procedures from the honda repair manual if you need themThe warranty we offer is above standard for electrical itemsAlmost all shops offer no returns of any kind on electricalThat is true of new or used partsPlease call the dealer to find out. We will gladly exchange the part for youplease return it and we will exchange it ASAP
thanks
***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business required me to return the item at my expenseI requested they purchase the return shipping and I offered to drop it at the shipper of their choosingThey made the error and should be held liable for the cost of their mistakeRequiring the customer to spend their money when the business made the error is unacceptableNow they are claiming I'm past their warranty dateSince the correct item has yet to be sent and received by the buyer, no warranty has been activatedThe completion of the initial purchase has yet to be finalized
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I WAS REFUNDED $LESS OF WHAT I PAIDSECONDLY, IN-STORE CREDIT FOR RETURN SHIPPING IS NOT ACCEPTABLE BECAUSE I WAS NOT MADE AWARE OF THAT POLICY AHEAD OF THE PURCHASE.
Regards,
*** ***

We are very sorry that you feel you were ripped offWe called and checked on the refund and it was miskeyed. We reran the 75$ refund and it should be in your account as of yesterday. please let us know if it has not been. the missing 10$ seat was ordered from another shopWe are
sorry you have not revieved itI wil call the shop we oirdered it from and find out where it is at. I will go ahead and refund a addition 10$ and still semt the seat to yo
very sorry again for the delayThis is the busiest time of the tear and sometimes things get missed
thanks
***