Strayer University

To Whom It May Concern,Thank you for forwarding case # [redacted] on behalf of [redacted] Mr [redacted] was selected forFinancial Aid verification by the Department of Education, which delayed the processing of his financialaid.There were two different names in the system for Mr [redacted] which caused some confusion and reasonfor the verificationThe Strayer University Student Financial Services verification team reviewed Mr[redacted] ’s verification documents and everything is correct at this point.According to the information that was received, the Campus Dean did meet with Mr [redacted] in July,2015, during the verification selection process through Financial AidMr [redacted] ’s concern wasescalated to the Student Financial Services for an immediate review at the time and follwasprovided to the student on July 7, 2015.If there are further questions, regarding this concern, Mr [redacted] can contact [redacted] .Thank you, [redacted]

To Whom It May Concern: Thank you for forwarding [redacted] ’s rebuttal to our response to case # [redacted] Initial investigation showed that Mr [redacted] was Multi-Quarter Registered for Summer and Fall quarters on May 14, There is email documentation of the Multi-Quarter Registration which was emailed as confirmation to Mr [redacted] on May 14, at 4:PM, showing his Summer and Fall registered classesThe email that was sent indicated the following: “Mr [redacted] : This is to confirm that your registration for Summer/Fall have been finalizedPlease find below the corresponding classes for the registered quarters.” Mr [redacted] submitted Case # [redacted] on June 30, 2014, prior to the Summer quarter through the Strayer University system in which Mr [redacted] states in the case description to drop him from Summer quarter and he will be continuing into the Fall quarter An email was sent from Mr [redacted] on Monday, October 6, at 11:AM to the Student Support Manager indicating the following: “I don't know when the next quarter starts, but I'm not going to be attending this quarterI received an email from one of the Prof so I'm assuming somehow I got registeredThanks [redacted] ” A response was sent on October 6, at 1:PM from the Student Support Manager to him indicating the following response: “***, I have left you the voice message regarding dropping during first week of the quarter as there is a financial/tuition charge of 10%Please call at XXX-XXX-XXXX to discuss before you submit a case through iCampusWe appreciate your efforts in this matter.” Mr [redacted] then called back and left a voice message with the campus stating that he wanted to drop his classes for the Fall quarterA case was then created on October 6, to execute Mr [redacted] ’s request to withdraw him from the Fall coursesThis was relayed to Mr [redacted] via a phone call from the Campus Director who confirming the withdrawal Please note that as described above, Mr [redacted] requested to drop from the Fall quarter after the start of the quarter on October 6, and during the first week of the quarter (Add/Drop Week) and is rightly subject to the fees on his accountBelow is a breakdown of the balance on Mr [redacted] ’s account: • 10% tuition charge for withdrawing during Add/Drop Week - $for POL • 10% tuition charge for withdrawing during Add/Drop Week - $for SCI • Withdrawal fee for withdrawing from full quarter schedule - $ The Withdrawal Policy and all applicable penalties are communicated in the University Student Handbook As such, I have no basis for requesting an adjustment on his account at this timeThe University considers Mr [redacted] ’s outstanding balance of $to be valid and owing Mr [redacted] can contact his home campus to address any further questions or concerns Thank you, Jennifer Director, Student Affairs

To Whom It May Concern, Thank you for forwarding complaint # [redacted] on behalf of [redacted] [redacted] owed $in undergraduate tuition from the Fall quarterA collection fee of $and an extended payment fee of $was added for the balance from the Fall quarter This balance was in full accordance with State University policies and the University considered the amount of $to be valid and owing In order to request transcripts, there should be no prior balance on a student’s accountPer Strayer policy as stated in the University Catalog, “Transcripts cannot be issued for students with prior outstanding balances on their accounts.” On February 9, 2015, [redacted] made a payment over the phone at 2:PM, which brought his balance to zero [redacted] also submitted an Official Transcript Request on February 9, The form was signed by [redacted] and he indicated the address he wanted the transcript to be sent to The transcript was sent to the address that was indicated on the Official Transcript Request form via regular UPS mail on February 24, I have reached out to the Registrar’s Office to resend another transcript to the same address as of May 12, and will be sent next day air [redacted] should receive his transcript the following dayWe have placed a tracking number to confirm receipt of the transcript Thank you, Jennifer Director, Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] ***According the Strayer University Business Office, all of [redacted] ***’s payments were processed as of December 1, Email communication was sent to [redacted] on December 3, from the Business Office confirming this information Thank you, Jennifer S [redacted] Director, Student Affairs

To Whom It May Concern: Thank you for forwarding the rebuttal for case #on behalf of [redacted] After reviewing Ms [redacted] ' concern, we reached out to our Instructional Materials department to assist with the additional concerns addressedThey indicated that Ms [redacted] was using an eBook she purchased from the bookstore for her [redacted] class for the Winter quarter, which cost $ Ms [redacted] was accessing this through her bookstore order historyWhen the bookstore closed at the end of February, Ms [redacted] was not able to access the linkHowever, information was sent in an email that went to the student when the eBook was redeemed which talked about logging into [redacted] to continue using the eBook This information was in the Bookstore Frequently Asked Questions under ‘How to: Access eBooks’The link was provided along with instructions on providing an email address, password and student ID The total amount of the eBook was refunded to Ms [redacted] in the amount of $which was released to her account on March 19, Thank you, Jennifer Director, Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] Initial investigation showed that Mr [redacted] was Multi-Quarter Registered for Summer and Fall quarters on May 14, and there is email documentation of the Multi-Quarter Registration which was emailed as confirmation to Mr [redacted] Mr [redacted] submitted Case # [redacted] through the Strayer University system in which Mr [redacted] states in the case description to drop him from Summer quarter and he will be continuing into the Fall quarterThis case was submitted on June 30, 2014, prior to the Summer quarter Mr [redacted] called and left a voice message with the campus saying that he wanted to drop for the Fall quarterA case was created on October 6, 2014, and communication was provided from the Campus Director to Mr [redacted] after he called the campus backAgain, Mr [redacted] was registered for Multi-Quarter Registration on May 14, Mr [redacted] requested to drop from Fall quarter after classes started on October 6, and is rightly subject to the fees on his accountBelow is a breakdown of Mr [redacted] ’s account: • 10% tuition charge for withdrawing during Add/Drop Week - $for POL • 10% tuition charge for withdrawing during Add/Drop Week - $for SCI • Withdrawal fee for withdrawing from full quarter schedule - $ In addition, per Strayer policy as stated in the University Student Handbook, I have no basis for requesting an adjustment on his account at this timeThe University considers Mr [redacted] ’s outstanding balance of $to be valid and owing Mr [redacted] can contact his home campus to address any further questions or concerns Thank you, Jennifer Director, Student Affairs

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not request withdrawal after classes had started, I requested before they startedI too have the email documentation, and it does not support Strayer's claimsThe fact is Strayer registered me for the Fall Quarter classes without my consent and after I discovered the error I withdrew the next business day Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] After reviewing Ms [redacted] ’s request, we reached out to the Registrar’s OfficeThey sent the transcripts to the schools that Ms [redacted] placed on her transcript request formThe transcripts were sent overnight on March 11, and no transcript fee was charged to Ms [redacted] Thank you, [redacted] , Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of [redacted] *** *** [redacted] applied to Strayer University (“Strayer,” “the University”) and enrolled in two classes for Fall Quarter 2014: [redacted] and [redacted] [redacted] spoke to a Student Financial Services (SFS) representative at his home campus and informally mentioned that he may need to withdrawal due to his work scheduleThe SFS representative explained to him the ramifications of withdrawing and that they can assist in directing [redacted] to the appropriate person if he decided to withdrawalAccording to the Strayer University Withdrawal policy, “Before withdrawing from a course or from the University the student should d confer with an Academic Advisor as well as the Business Office in order to review all University’s policies prior to the withdrawalWithdrawal requests must be initiated through the student portal at https://icampus.strayer.edu.” [redacted] withdrew from his Fall classes on the second week of the quarter, which is a 10% charge [redacted] ***’s account is showing a 10% Drop Fee, not a 50%The account breakdown for [redacted] is $for two classes (at 10% of $1,tuition), $(book costs), $(withdrawal fee), which totals $He received $in subsidized loansThe total cost of $minus the $in subsidized loans leaves [redacted] with a $balance [redacted] ***’s balance was incurred in full accordance with stated University policiesThe University considers [redacted] ***’s outstanding balance of $to be valid and owing [redacted] can contact his home campus if he has any additional questions regarding the balanceThank you, Jennifer S [redacted] Director, Student Affairs

To Whom It May Concern: Thank you for forwarding case # [redacted] on behalf of Cheri Ann Wollman Initial investigation showed that [redacted] enrolled in two courses at Strayer University (“Strayer,” “the University”) for Fall Quarter 2013: [redacted] and [redacted] [redacted] requested to drop one of her classes during Week of the Fall quarter As the [redacted] class was dropped per her request the [redacted] was also dropped during the second week of the quarter, since she was utilizing financial aid, you needed to have two classes to keep financial aid status Her balance was the result of the [redacted] withdrawal ($ tuition) withdrawal fee ($25.00), technology fee ($65.00), automatic drop of [redacted] ($tuition), and book charge ($256.52)This brought [redacted] ’s total balance owed to $ The Office of Student Affairs contacted the Business Office to review [redacted] ’s balance In order to resolve this dispute, the Business Office at [redacted] ’s home campus has agreed to adjust her balance in the interest of customer service Following this adjustment, [redacted] will have a zero balance Sincerely, Jennifer S [redacted] Director, Student Affairs

From: Jennifer S***
#222222">Date: Wed, Oct 8, at 12:PMSubject: Case ID: ID ***To: "***"
Dear *** ***,
Thank you for forwarding case #*** on behalf of *** ***Initial investigation in the matter showed that *** *** was not manually selected for verification by Strayer University (“Strayer,” “the University”), but by the Department of Education
*** *** filed his Student Federal Tax Information document requirement on March 20, On March 21, 2014, *** *** signed the financial aid deferral contract on basis of being selected for verification
The verification highlighted that the taxes that were filed indicated the wrong filing status. *** *** needed to amend taxes in order to complete the financial aid verificationThe Internal Revenue Services (IRS) transcripts did not indicated any changes or amendments
In order for *** *** to complete his 2013-Verification Process, he needed to amend his taxes*** *** did provide a 1040X, however, it was not stamped by the IRS field office representativeIn addition, *** ***’s Accounting Transcript indicated no change.
The Strayer Student Financial Services (SFS) specifically asked for these documents to support that this student indeed processed an amendment return*** ***’s initial form was written in, not typed and was scratched off and was written in its place
SFS started assisting the student through the financial aid process before the end of the Spring quarter; however, *** *** lost financial aid eligibility for the Spring quarter because the verification was not completed in timeThis prevented his loans from originating in Common Origination and Disbursement
*** *** is aware of the Financial Aid Deferral Contract which states that the student will be responsible for any balances incurred due to failure to provide needed documentationThe contract also highlighted that all required documents needed to be completed prior to the end of the Spring quarterThis contract was signed by *** *** on March 21,
This left *** *** with a current outstanding balance due the University in the amount of $3,240.38. The balance was incurred due to his Spring quarter classes as explained aboveTherefore, the University considers this full amount valid and owing. I strongly recommend that *** *** make immediate arrangements to resolve the debt to the University and avoid damage to his credit
Sincerely,
Jennifer S***
Director of Student Affairs

To Whom It May Concern:
Thank you for forwarding the rebuttal for case #*** on behalf of *** ***After reviewing Ms***' concern, we reached out to our Instructional Materials department to assist with the additional concerns addressedThey indicated that Ms*** was
using an eBook she purchased from the bookstore for her *** class for the Winter quarter, which cost $
Ms*** was accessing this through her bookstore order historyWhen the bookstore closed at the end of February, Ms*** was not able to access the linkHowever, information was sent in an email that went to the student when the eBook was redeemed which talked about logging into *** to continue using the eBook
This information was in the Bookstore Frequently Asked Questions under ‘How to: Access eBooks’The link was provided along with instructions on providing an email address, password and student ID
The total amount of the eBook was refunded to Ms*** in the amount of $which was released to her account on March 19,
Thank you,
Jennifer
Director, Student Affairs

To Whom It May Concern:
Thank you for forwarding case #*** on behalf of *** *** *** has been in communication with the Student Financial
Services Office regarding her balanceAfter receiving confirmation from
them,
*** ***’s balance for the Spring will be resolved
The remaining balance on her account will be $465.00, which
was from the Summer quarter, which is under review by Student Financial
Services*** *** can contact the Student Financial Services Office for any
additional questions she may have regarding the remaining balance
Thank you,
Jennifer S***
Director, Student Affairs

To Whom It May Concern:
Thank you for forwarding case #*** on behalf of *** *** *** was accepted at Strayer University (“Strayer”) during the Fall quarter and sought to attend courses starting the Winter quarterOn November 6, 2015, an Academic Services Administrator (ASA) called *** *** to welcome her to Strayer University to no avail, but left her a voicemail requesting a return call discuss her first quarter advisingIn December 14, 2015, the same ASA reached out for a pre-quarter advising sessionDuring the session, *** *** was encouraged to login to iCampus before the start of the quarter in January and invited to attend an on Campus New Student OrientationUnable to attend, *** *** elected to complete the online New Student Orientation and Readiness tutorialsShe also confirmed to the ASA that she will be taking online courses and was advised to access the virtual bookstore to purchase her booksAdditionally, the student was advised on the attendance policy, the importance of logging in to the course shell at least twice per week, GPA requirements for graduate students, tutoring, the availability of the Learning Resource Center and the use of online resources such as ***.com or ***.com, as well as how to contact the Helpdesk and her instructor if need beAt the end of the pre-quarter advising session, *** *** informed the ASA that she will contact her should she have any questionsWhile the Winter quarter commenced on January 4, 2016, *** *** received a voicemail from her Admission Officer on January 12, followed by an email addressing her absence during Week of the quarter, and offering assistance if needed*** *** responded to the Admission Officer’s email two days later to inform her that she was out of the country and would not be able to take any of the courses, and thus requested that classes be removed from her schedule and that she will enroll for the Spring quarter at a later timeAt the student’s request, the University withdrew *** *** from the Winter and the Admission Officer reached out to her via email to advise her on the financial ramifications of her late withdrawalThe Admission Officer responded to *** ***’s email explaining that a No- Show Fee is applied for dropping a course after the quarter has begun, that she was responsible for the cost once the classes start and that a case will be submitted on her behalf to remove her from all courses*** *** replied to the Admission Officer’s email requesting not only not to be added to any course in the future, but she also asked that her admission be cancelled and inquired about the cancellation process*** *** then received an email on the same day from a Student Financial Services specialist (SFS) informing her that a $No Show Fee was to be applied to her student account for every course dropped after the start of the academic quarter, in addition to a $Withdrawal Fee, as per the University’s add/drop policyThe email also offered *** *** all payment options available to her, and a reminder that failure to set up a payment arrangement could result in additional fees and collections*** *** incurred a balance of $for failure to attend a course by the fifth week of the quarter and not officially withdrawing during the add/drop periodThe University considers *** ***’s outstanding balance of $to be valid and owing*** *** may contact Strayer University’s Student Financial Services department at ###-###-#### or her home campus to make payment arrangementsRegards, Jennifer Assistant Dean, Student Affairs

Revdex.com serving Metro Washington DC and Eastern
Pennsylvania
K StNW, 10th Floor
Washington DC 20005-
PHONE:(202)393-8000 FAX:(202)393-
Re: cid *** / *** ***
Revdex.com of Washington D.C.:
Thank you for the opportunity to respond to the complaint presented by student *** ***. *** *** is complaining because he does not wish to comply with the current program requirements which are in effect upon his readmission to the university. He began his program in and took a one year break prior to completion. The University periodically updates its programs to ensure that they stay relevant to current workforce needs. Per long-standing policy, the University requires students who have not been enrolled for three or more terms and want to be readmitted comply with the latest program requirements. In accordance this policy, *** *** has been requested to comply with the current course requirements. His appeal for an exception was denied, as university is committed to ensuring the integrity of our degree programs
Thank you,
Jacqueline *P***, Ed.D
Associate Provost, Student Affairs
Office of the President
Strayer University

To Whom It May Concern:
Thank you for
forwarding case #*** on
behalf of *** ***Ms*** was charged for a
$graduation fee twiceThe second charge was refunded to Ms*** via
checkThe additional graduation fee that was posted to Ms***’s account was
reversed and her account now shows a zero balance
Thank you,
***
Director, Student
Affairs

*** ***
Thank you for forwarding case #*** on
behalf of *** ***. Unfortunately,
there is not enough identifying information in the complaint for the University
to fully investigate *** ***’s
complaint.
Please have him submit his phone number, date of birth and address so
that we can properly identify him in our system and respond to his concerns
To ensure prompt handling of any RevDex.com complaints regarding Strayer University, please forward them
via email to ***.
Thank you,
Jennifer
Director, Student Affairs

From: Jennifer S***">Date: Wed, Jun 10, at 4:PMSubject: Case ID *** / *** ***To: *** ***
To Whom It May Concern:
Thank you for forwarding Case # 10599783 on behalf of *** *** *** attended Strayer University (“Strayer,” “the University”) in the Winter Quarter for the following two courses: *** and ***
Initial investigation showed that *** *** was sent an email on March 6, 2015, from Student Financial Services that he was selected for Unusual Enrollment History (UEH)After the initial review he needed to request a secondary review and to complete the packet that was attached to the email that was sent including the necessary documentation that was needed
On March 25, another email was sent as a follto his conversation with Student Financial Services. *** *** needed to provide the necessary items to complete his review in order to proceed with the secondary reviewHe was told that if his UEH review is not satisfied and approved, he will need to provide another method of payment and will not be eligible for financial aid
*** *** has not been able to provide insufficient supporting documentation from other schools and is ineligible to receive financial aidWithout have the financial aid issues resolved, they could not move forward with his Spring class enrollment due to the Winter quarter balance of $3,
The University considers *** ***’s outstanding balance of $3,to be valid and owing*** *** can contact his home campus or Student Financial Services at ###-###-#### to make payment arrangements
Thank you, Jennifer
Jennifer S***
Director, Student Affairs
Strayer University
Phone: ###-###-####
***@strayer.edu

From: *** ***
sans-serif;"> Date: Tue, Jul 1, at 7:PMSubject: complaint resolvedTo: "[email protected]"
Hello I am just returning your email to inform you that I have spoken with the business and the issue has been resolvedThank you for your assistance
complaint #***
*** ***