StyleSeat

First of all, you shouldn’t have to pay to secure an appointment Second of all the stylists charge too much to do your hair! Third of all, stylists have their own homes listed as salons, and when you show up they don’t answer your calls or texts , so if you don’t know to take your credit card out of Style seat before the appointment is over, you will be charged without getting your hair done, and the stylist and system just ripped you off! I will never use it again, lm disappointed every time I do! The system should not allow anyone to list anything but a business with a business address for services!

Style seat has not paid me for any of the services I have done it’s been more than a week since my first service & they have been adding to my total payout & have not paid me

I’ve used styleseat for years as a professional and all of the sudden my EIN is questioned and no matter how many times I update it, the same message would appear. Now I’m not able to accept electronic payments through styleseat and the payments I’ve already collected aren’t being deposited, though the “send” date says I spooks have it deposited that day. It’s been 9 days, several emails with auto generated responses that don’t address my issue. They claim to have a high.volume of requests to work through which is why they claim to not have gotten to me yet, but even that is a sign that styleseat has run its course. I’m sure this isn’t what Melody McCloskey wanted for her company, but she wlll probably have to talk to my lawyer about this. Inflation is real and no stylist should stand on their feet all day just to have the booking company keep their earnings with no real explanation. Horrible customer service!

Initial Business Response / [redacted] (1000, 6, 2015/10/14) */ Thank you for passing [redacted] our way, and we're very sorry for the trouble you're having; we appreciate the opportunity to make it right here First, we apologize for the issue you're seeing in submitting a requestWe very recently switched e-mail support providers which is why you were seeing the "Account not active" text, and this is an issue we're working to resolve ASAP to avoid any further confusion In regards to your e-mail, if you wouldn't mind sharing the e-mail address you've been reaching out to, that, too, would be a great help as we haven't seen any e-mails come through for you within the past daysI can assure you, if you reach out to us via [redacted] @styleseat.com or ***@styleseat.com with your needs, we'll be happy to help you as best we can, as quickly as we can, as you're used to seeing from us! We'll also be reaching out to you directly to help make sure you're taken care of ASAP Thank you again, and we'll get this squared away for you!

Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Contact Name and Title: [redacted] Pye, CS Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @styleseeat.com Thanks for the notificationThis client, [redacted] , was refunded in our system on October 15thHer refund should have hit her account no later than October 17th, Attached is a photo of her refund as it processed Thanks! [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/30) */ This email is to inform you that Style Seat has already resolved my claimThis claim can be discarded Thanks, [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/01/14) */ Thanks for reaching out! We were able to follwith the user in question within hours of reaching outSuch instances where the Professional fails to properly update their schedule not to charge a client requires our team to interact with both the client and the professional to work towards as amicable a solution as possible Unfortunately, when we receive two different stories from the client and Pro, or when a Pro is not as timely as desired in a follow-up, such instances may take longer than all parties involved would like to resolveNonetheless, we were happy to work with this individual, who was issued a refund on the 28th of December (the holiday delay factored into that) This was resolved via e-mail on the 28th, and if there's ever any other need, just let us know at [redacted] @styleseat.com as we'd be happy to help :) Thanks again! Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

StyleSeat is a dishonest company that does not ensure that clients receive quality serviceThey make their money from stylists who pay a fee to have an account, so they tend to side with their stylists in a disputeTheir reviews are dishonestStylists can hide negative reviews, which defeats the purpose of having a reviewing systemEven if the appointment was carried out, stylists can cancel an appointment to avoid getting a negative reviewWhen this happens StyleSeat makes no effort to reinstate the client's ability to write a reviewEven if the client can post the review, stylists have the ability to hide reviews that make them look badThat is biased and unfairStyleSeat makes no effort to accommodate clients who had their appointments wrongfully canceled or had their negative reviews hiddenThere is no quality control, meaning scamming stylists can stay on the site as long as they pay their fees to StyleSeatThere is no dispute system, meaning if a stylist behaves unethically you cannot file a claimTheir customer service is horrendousThey make no effort to resolve conflict or take necessary action against dishonest stylistsThere is no way to filter out good stylists from bad ones because of their horribly biased systemMy advice to StyleSeat: Make your reviewing system fairGive stylists no control over reviews (like on Yelp or Google) so they cannot manipulate their ratings Allow anyone to write a review, so stylists cannot cancel appointments to avoid getting bad reviewsActually take the time to create a dispute system so that clients can file claims against poor stylistsImplement a buyer protection policy like Ebay does so clients are safeImplement a quality control system so poor quality stylists cannot advertise on your siteOffer a solution for poor serviceHave integrity and stop covering up bad reviews

Initial Business Response / [redacted] (1000, 12, 2015/04/14) */ Received business response via email on 4/14/15: Ms ***'s complaint was addressed by our support team several weeks ago [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are still using email addresses of my clients to promote other stylist's in their data base! Unethical and a sorry thing to do to the stylist's that trusted to use them to do online bookingI have never heard a word from Style Seat re my complaint in monthsTheir former phone number is disconnected and emails go unanswered to date

When I say never again, I mean never never never again will I use styleseatI booked an appointment today for 10:30am with a stylistIt was confirmed through styleseat and all seemed in orderI arrive at 10:and shortly thereafter the stylist walks inI only know it's her because another stylist tells her I'm there to see herAnd here is where it goes downhillShe doesn't even turn around to greet me, introduce herself to me , ya know seeing as how I'm a new client and allNothingInstead, she takes another woman who was also clearly there for her and walks offNeedless to say I am completely turned off by her inability to be congenial and professional but still hopeful that she'll return to me in a few short minutes to rectify thisWell, she indeed returns, asks if anyone in the section I'm sitting in is there to see her, and I motion that I am the one there to see herPretty odd question huh seeing as how styleseat confirmed this appointment! I was disgustedAt this point it's 10:45, remember my appointment was at 10:and at 10:she took someone else, someone that wasn't meNo apology, no sense that she even cared that my appointment was being disregarded Well by 11:15, I had had enough, I left, texted her to let her lnow she was extremely unprofessional and found someone else to do my hairThank Gos since the purpose of my 10/in the morning appointment was so that I could attend an afternoon eventJust a horrible experienceSeriouslyWhy not block that availability via styleseat if you know an alternative appointment will prevent you from servicing me on time The killer is the text I received that she put the charge through with a 20% tip! HA! Are you kidding me!? I immediately contacted my bankThis woman could have easily been a decent person, applogized, because she was definitely wrong here and possibly salvaged a relationship with a new customerInstead she chose to exhibit this dismissive attitude of nonchalance and indifferenceAnd styleseat thinks I owe her money for a service that never occurred,?? They really need to develop some kind of screening process before allowing any and everyone who calls themselves a stylist to join their site, what I learned today is the ability to do hair does not a stylist make you NEVER AGAIN!

As a stylist on StyleSeat, I appreciate what the website does but the people that work for the company as a whole continue to call and harass meI've stopped using their company for that very reason

Hi there!We have three different e-mails from you, all of which our team has responded to, and all three of which we're still awaiting a response back.As noted in our e-mail exchanges, the individual has two profiles in question, and the profile for which she'd like to receive funds (where the transaction occurred) does *not [redacted] have a bank account associated with it for us to deposit those funds into.We can verify that that is still the caseOnce her profile noted in our e-mail exchanges has had a bank account added to it, we'd be happy to ensure these funds are received ASAP.Thank you!

Horrible cx service & a phone number is needed for this business! Please remove styleseat altogether

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Thanks for reaching out! This issue has been resolved with the client, who reached out on December 31st, while our offices were closedWe were able to respond when we reopened the following Monday, January 4th, issuing a full refund and taking the appropriate action against the stylist in question who charged the client Thank you!

On June 16, I was suppose to receive services from a stylist through Style SeatA few hours before my appointment I had an last minute meeting so I could not make my appointmentI contacted the stylist hours before my appointment to inform her I would not be able to make itShortly after talking to her I was charged for a service I did not receiveI contacted he stylist and asked her why did she charge me and she told me to rescheduleI had no intentions on rescheduling with someone who charged me for a service that was never renderedI contacted Style Seat via email and this is what was sent to me Hi, Thank you for reaching out! We are very sorry to hear that you were charged even though services were not rendered, but we’d be more than happy to help as best we can What we’ll do now is reach out to the Professional in question on your behalf and, if we do not receive confirmation of a refund from them for the services not rendered within hours, we will be happy to issue you that refund right away! Thank you again for reaching out, and for your patience as we do our due diligence, and if you have any questions in the meantime please let us know as we’d be more than happy to answer them Please stay tuned for updates! Steven StyleSeat Customer Support Team In which 48hrs had passed still no refund so I emailed Style Seat again asking about my refund and this is what I received Hey there, Thanks for providing me with these details I’ve reached out to your professional again to brief her on your previous message Here are the contents of my most recent message to her: “has told us that she did in fact speak with you on the phone about this charge and she was told by you to reschedule for the next dayhas not rescheduled and would like a refund to be issued, as she was charged for services not rendered and does not intend to reschedule.” Thanks so much for your patience regarding this matterPlease stay tuned for updates Steven StyleSeat Customer Support Team After this email I still haven't received a refund and Style Seat stop responding to my emailsThis company is a scam they don't care about their costumer nor the professionalism of their StylistI do not recommending using this company you can't delete your account so your card and account information is just out there

Initial Business Response / [redacted] (1000, 8, 2016/01/12) */ Hi there! I'm not seeing any recent contact from you (there does appear to be one from about two months back matching your name for an issue we responded to and didn't hear back, but it's possible there's a different user with your same name), as you can reach a person on our support team by going to StyleSeat.com, clicking the "Help" button, and then clicking "Submit a Request"You can even reach out to us directly via e-mail at [redacted] @styleseat.com with any payments/billing related issues If you wouldn't mind doing soemailing [redacted] @styleseat.com with the details of the appointment in questionwe'd be more than happy to help provide whatever solution we can Thank you! Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello there! I seeYour app would not allow me to move past the "update your payment method" screen to access "help"It is a barrier to use the process you have outlined aboveThis is further demonstrated by the fact that you do not even see my issue in your systemI am not delightedPoor customer service styleseat Final Business Response / [redacted] (4000, 12, 2016/01/14) */ Hey there, thank you for your follow-up! As I believe was mentioned in our previous follow-up, we're not seeing any recent e-mail contact from anybody by your name, and since we have a few dozen users named " [redacted] ***" in our system, without any form of further identifiable information (such as an e-mail address, if you had e-mailed in to us), we're unable to clear your account If you could please reach out to us directly via e-mail at [redacted] @styleseat.com (as I do not believe the Revdex.com will allow any personal information of that nature to be shared) with your appointment details from the e-mail you used to created your StyleSeat account, as with any matter, we'd be happy to help get you squared away Thanks again, and we'll be watching for your contact! Final Consumer Response / [redacted] (4200, 16, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi there! My stylist did everything correctly I booked my appointment, paid in cash, and was able to schedule my future appointments However, "something" happened within styleseat which prompted styleseat to ask for a payment that had already been collected My issue is that I couldn't contact styleseat's customer service support to help because styleseat completely blocked any function besides updating my credit card to charge me for a payment that I had made in cashI sent an email to [redacted] @styleseat.com on January 14th Other options should be available to customers, in addition to email, in order to resolve customer service related mattersThis is a barrier to service

Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @styleseat.com We have reached out to this customer directly at her email address on fileWe will take care of her concerns

This company is a scam!!! This company stands for everything EXCEPT professionalism, customer service and providing a reputable platform for artists with true talent (Those artist will get overshadowed by the con and scam artist this company allows to represent them) This was my very first experience with the company and it diffently will be a lastI scheduled a appointment with Styleseat "artist" in search of a professional mua sessionI originally booked my appt on Groupon and the "artist" then reached out to me via text to persuade me that Styleseat was the better vendor from here it went downhillI ended up being a test run for a freelance artist portfolio projectMy appt was scheduled at promptly I was asked by the "artist" via text to come in at 8:15p instead I did not leave this appt until 10:20pThere was not much lighting in the home which would probably be the reason the color of my makeup was not of my complexion shades different., I had glitter everywhere it shouldn't beI even showed the "artist" a picture prior from her own page of what I wanted and she DID EVERYTHING BUT THAT ridiculous!!!This session caused me to be late to my scheduled eventOccur a 30$ overdraft fee from this scam of a express pay.Because the agreed price was not was not charged as I was reassured it would be by then END IF MY APPT immediatelyI am more then appalled by this experienceIt's beyond me again that a business/service offers no protection to the customer.I spoke with this company and they have expressed their lack of ownership and graciously provided me with a shortcut link to the terms and conditionsUnacceptable actions!

I wouldn't recommend styleseatA stylist on their site scammed me out of $I had a 5pm appointment: I arrived at 4:45pm and stayed until 5:45pmDuring that time I made three separate attempts to contact her as well as left a voicemail and got no responseA week later, I still have not heard from her to even offer an explanation of what happenedNot professional at all and a waste of my timeNot to mention my card was automatically charged through expresspay for an appointment she failed to show upAfter contacting styleseat for a refund they informed me A refund cannot be processed because they "contacted [redacted] and her response was that she performed the service for you." It's beyond me how you can have a business/service model that offers no protection of the customer

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ The original request was received on 11/8/2015, and was responded do the following business day, 11/9/Our team worked directly with this individual to locate her account to properly issue a refundWithout properly locating the account in question, that can (and often will) delay our ability to proper and swiftly issue a refund This was fully resolved a refund issued as of 11:51AM PST on 11/13/ Thank you!

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Hey there, Thanks for reaching out! We have a few methods to reach out via our website, such as the "Help" tab at the upper right-hand corner of StyleSeat.com, or you can always reach us directly at [redacted] @styleseat.comThough we do not offer phone support at the moment, we're always happy to help in any way we can Further and to the point, this charge has been reversed, and you should see the funds in the next 1-business days Thank you, and have a wonderful rest of your week! [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Charges were reversedThank you