StyleSeat

Initial Business Response /* (1000, 12, 2015/04/14) */
Received business response via email on 4/14/15:
Ms [redacted]'s complaint was addressed by our support team several weeks ago.
[redacted]
Initial Consumer Rebuttal /* (3000, 14, 2015/04/15) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
They are still using email addresses of my clients to promote other stylist's in their data base! Unethical and a sorry thing to do to the stylist's that trusted to use them to do online booking. I have never heard a word from Style Seat re my complaint in 2 months. Their former phone number is disconnected and emails go unanswered to date.

Do not book your appointment with style seat especially if it requires you to enter your card information. I cancelled my appointment with the hairstylist that I was supposed to see and verbally spoke with her. However, even though the appointment was cancelled and no services were rendered my account was still charged $140! And the only way to contact this company is by email and they still have not responded! My bank also has not been able to do anything because there is no contact information for them and the payment is still pending. Meanwhile I go out of the country in a few days and this still hasn't been resolved! So do not EVER book with them. If anything goes wrong you will be on your own.

Hi there,
Due to conflicting stories from both the client and professional, we were not able to issue a partial refund on the client's behalf, and issued the following response to the consumer in question:
"Hi,Thanks for your patience and cooperation regarding this...

matter.I'm sorry, but I will not be able to issue a partial refund, as we've received a conflicting story from your professional. [redacted] has informed us that no amount should be deducted from your appointment and that your total appointment cost was intended to be [redacted] She mentioned that she had a client ahead of you whose appointment ran a little behind schedule, and that you would be accommodated in another way. Also, because you arrived to the appointment unprepared, she still serviced you out of courtesy, but also let you know that no money would be refunded as services were still rendered.Unfortunately, StyleSeat will no longer be able to mediate this issue, as we've received conflicting stories from both parties. If you would like to further dispute this case, please reach out to your pro directly and potentially arrange for a solution that will satisfy both parties. You may contact [redacted] at ([redacted] or send her an email at [redacted]Let me know if you have any questions or concerns."
Thank you!

Hi there!This issue has been resolved, as we issued a refund on behalf of the stylist who had not properly update the appointment on their calendar to ensure the client was not charged.Please feel free to respond here or on our original e-mail thread with any other...

questions.Thank you!

I wouldn't recommend styleseat. A stylist on their site scammed me out of $100. I had a 5pm appointment: I arrived at 4:45pm and stayed until 5:45pm. During that time I made three separate attempts to contact her as well as left a voicemail and got no response. A week later, I still have not heard from her to even offer an explanation of what happened. Not professional at all and a waste of my time. Not to mention my card was automatically charged through expresspay for an appointment she failed to show up. After contacting styleseat for a refund they informed me A refund cannot be processed because they "contacted [redacted] and her response was that she performed the service for you." It's beyond me how you can have a business/service model that offers no protection of the customer.

The stylists on this app are unprofessional. Natural hair stylist [redacted] cancelled on my hair appointment less than an hour before it was scheduled. This occurred AFTER I had already rescheduled my appt with her. If I cancel the appt on the app, I will be charged.

Initial Business Response /* (1000, 5, 2015/10/02) */
In this particular instance, the stylist's schedule was not properly updated, leading to the customer being charged on her charged, while actually paying cash. We've worked with the Professional and customer in question to resolve this...

issue, and the customer has been properly refunded.
Thank you!

When I say never again, I mean never never never again will I use styleseat. I booked an appointment today for 10:30am with a stylist. It was confirmed through styleseat and all seemed in order. I arrive at 10:20 and shortly thereafter the stylist walks in. I only know it's her because another stylist tells her I'm there to see her. And here is where it goes downhill.... She doesn't even turn around to greet me, introduce herself to me , ya know seeing as how I'm a new client and all.... Nothing. Instead, she takes another woman who was also clearly there for her and walks off. Needless to say I am completely turned off by her inability to be congenial and professional but still hopeful that she'll return to me in a few short minutes to rectify this. Well, she indeed returns, asks if anyone in the section I'm sitting in is there to see her, and I motion that I am the one there to see her. Pretty odd question huh seeing as how styleseat confirmed this appointment! I was disgusted. At this point it's 10:45, remember my appointment was at 10:30 and at 10:30 she took someone else, someone that wasn't me. No apology, no sense that she even cared that my appointment was being disregarded.

Well by 11:15, I had had enough, I left, texted her to let her lnow she was extremely unprofessional and found someone else to do my hair. Thank Gos since the purpose of my 10/30 in the morning appointment was so that I could attend an afternoon event. Just a horrible experience. Seriously. Why not block that availability via styleseat if you know an alternative appointment will prevent you from servicing me on time.

The killer is the text I received that she put the charge through with a 20% tip! HA! Are you kidding me!? I immediately contacted my bank. This woman could have easily been a decent person, applogized, because she was definitely wrong here and possibly salvaged a relationship with a new customer. Instead she chose to exhibit this dismissive attitude of nonchalance and indifference. And styleseat thinks I owe her money for a service that never occurred,?? They really need to develop some kind of screening process before allowing any and everyone who calls themselves a stylist to join their site, what I learned today is the ability to do hair does not a stylist make you.

NEVER AGAIN!

This company is a scam!!! This company stands for everything EXCEPT professionalism, customer service and providing a reputable platform for artists with true talent (Those artist will get overshadowed by the con and scam artist this company allows to represent them) This was my very first experience with the company and it diffently will be a last. I scheduled a appointment with Styleseat "artist" in search of a professional mua session. I originally booked my appt on Groupon and the "artist" then reached out to me via text to persuade me that Styleseat was the better vendor from here it went downhill. I ended up being a test run for a freelance artist portfolio project. My appt was scheduled at 8 promptly I was asked by the "artist" via text to come in at 8:15p instead I did not leave this appt until 10:20p. There was not much lighting in the home which would probably be the reason the color of my makeup was not of my complexion 2 shades different., I had glitter everywhere it shouldn't be. I even showed the "artist" a picture prior from her own page of what I wanted and she DID EVERYTHING BUT THAT ridiculous!!!. This session caused me to be late to my scheduled event. Occur a 30$ overdraft fee from this scam of a express pay.Because the agreed price was not was not charged as I was reassured it would be by then END IF MY APPT immediately. I am more then appalled by this experience. It's beyond me again that a business/service offers no protection to the customer.I spoke with this company and they have expressed their lack of ownership and graciously provided me with a shortcut link to the terms and conditions. Unacceptable actions!

Initial Business Response /* (1000, 8, 2016/01/12) */
Hi there!
I'm not seeing any recent contact from you (there does appear to be one from about two months back matching your name for an issue we responded to and didn't hear back, but it's possible there's a different user with your...

same name), as you can reach a person on our support team by going to StyleSeat.com, clicking the "Help" button, and then clicking "Submit a Request". You can even reach out to us directly via e-mail at [redacted]@styleseat.com with any payments/billing related issues.
If you wouldn't mind doing soemailing [redacted]@styleseat.com with the details of the appointment in questionwe'd be more than happy to help provide whatever solution we can.
Thank you!
Initial Consumer Rebuttal /* (3000, 10, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello there!
I see. Your app would not allow me to move past the "update your payment method" screen to access "help". It is a barrier to use the process you have outlined above. This is further demonstrated by the fact that you do not even see my issue in your system. I am not delighted. Poor customer service styleseat.
Final Business Response /* (4000, 12, 2016/01/14) */
Hey there, thank you for your follow-up!
As I believe was mentioned in our previous follow-up, we're not seeing any recent e-mail contact from anybody by your name, and since we have a few dozen users named "[redacted]" in our system, without any form of further identifiable information (such as an e-mail address, if you had e-mailed in to us), we're unable to clear your account.
If you could please reach out to us directly via e-mail at [redacted]@styleseat.com (as I do not believe the Revdex.com will allow any personal information of that nature to be shared) with your appointment details from the e-mail you used to created your StyleSeat account, as with any matter, we'd be happy to help get you squared away.
Thanks again, and we'll be watching for your contact!
Final Consumer Response /* (4200, 16, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi there!
My stylist did everything correctly.
I booked my appointment, paid in cash, and was able to schedule my future appointments.
However, "something" happened within styleseat which prompted styleseat to ask for a payment that had already been collected.
My issue is that I couldn't contact styleseat's customer service support to help because styleseat completely blocked any function besides updating my credit card to charge me for a payment that I had made in cash. I sent an email to [redacted]@styleseat.com on January 14th.
Other options should be available to customers, in addition to email, in order to resolve customer service related matters. This is a barrier to service.

StyleSeat is a dishonest company that does not ensure that clients receive quality service. They make their money from stylists who pay a fee to have an account, so they tend to side with their stylists in a dispute.
Their reviews are dishonest. Stylists can hide negative reviews, which defeats the purpose of having a reviewing system.
Even if the appointment was carried out, stylists can cancel an appointment to avoid getting a negative review. When this happens StyleSeat makes no effort to reinstate the client's ability to write a review. Even if the client can post the review, stylists have the ability to hide reviews that make them look bad. That is biased and unfair. StyleSeat makes no effort to accommodate clients who had their appointments wrongfully canceled or had their negative reviews hidden.
There is no quality control, meaning scamming stylists can stay on the site as long as they pay their fees to StyleSeat.
There is no dispute system, meaning if a stylist behaves unethically you cannot file a claim.
Their customer service is horrendous. They make no effort to resolve conflict or take necessary action against dishonest stylists.
There is no way to filter out good stylists from bad ones because of their horribly biased system.
My advice to StyleSeat: Make your reviewing system fair. Give stylists no control over reviews (like on Yelp or Google) so they cannot manipulate their ratings. Allow anyone to write a review, so stylists cannot cancel appointments to avoid getting bad reviews. Actually take the time to create a dispute system so that clients can file claims against poor stylists. Implement a buyer protection policy like Ebay does so clients are safe. Implement a quality control system so poor quality stylists cannot advertise on your site. Offer a solution for poor service. Have integrity and stop covering up bad reviews.

Initial Business Response /* (1000, 5, 2016/01/26) */
Hey there, thanks for reaching out!
We're not seeing any e-mail for you name in our system, but we'd be happy to help (in the future, if you're e-mailing [redacted]@styleseat.com, that'll be responded ASAP).
What's happened here is...

that your professional did not properly check your appointment out, which has led to you having an open and pending balance to be paid as you've been marked as having paid.
We've cleared that for you so you're good to go, but in the future, you'll want to make sure to let your Pro know to check you out properly in StyleSeat to avoid this from happening again.
Thank you and have a great day!

Initial Business Response /* (1000, 6, 2015/11/20) */
Originally contacted at 2:40PM PST on 11/18/2015, our team worked closely and responsively with this individual through several e-mails, and had this issue completely resolved as requested as of 6:18PM PST by 11/19/2015.
If any...

additional assistance is needed, we can be reached at [redacted]@styleseat.com.
Thank you!
Initial Consumer Rebuttal /* (3000, 8, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still seeing my name in the credit card information and am unsure of why it still appears, although there's no credit card on file. I would think that all of my information would have been removed and would desire an explanation. If there was a phone contact for Style Seat this could have possibly been resolved. I can't understand why their organization doesn't provide customers to speak with them about important matters such as this. They only provide an email address and it had taken a couple of days to attempt to have this issue resolved. I will determine if this is resolved if the information provided from the individual who removed my card could offer a logical explanation of why some of my information still appears. I wouldn't want to have a charge appear in the future from Style Seat without my authorization from this prior appointment.
Just asking why all information is not removed.
Regards,
[redacted]
Final Business Response /* (1000, 17, 2015/12/23) */
We followed up with this individual on 11/19/2015, confirming the removal of her credit card information, the balance on her account, and the insight that, to book again in the future, they'd need to re-add that card information.
We did not receive any further correspondence since that date, aside from what we have been presented here. If any additional help is added, we'd love to help get it resolved ASAP at [redacted]@styleseat.com.
Thank you!
Final Consumer Response /* (2000, 19, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will close the complaint but, if charges appear on my credit card pertaining to the date of service from the individuals at Style Seat, and additional dates that the individuals attempted to charge my card, for additional fees, that didn't apply, I will pursue this further.
Hopefully all has been resolved. Thank you Revdex.com for your assistance in corresponding and helping to resolve this unfortunate issue!
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/18) */
Hey there, thanks for reaching out!
It looks like you've been contacting us at an e-mail address that is not active ([redacted]). You'll always want to reach out to us via the "Help" button at [redacted], or at...

[redacted] for such issues as we're always happy to help as quickly and as best we can :)
Nonetheless, we've been able to clear that for you, and you should be good to go now.
Have a great week!

Initial Business Response /* (1000, 5, 2015/09/08) */
We left a comment on this individual's original complaint outlining our solution to the complain, and we have been in external contact with this individual about the issue at hand.
We've issued a full refund, plus $25 for this...

individual's hassle, and have successfully rectified the situation via a personal phone call and e-mail.
Both parties have confirmed a satisfactory solution.
Thank you for allowing us to do so!
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Style Seat reached out to me directly and resolved my claim.

Initial Business Response /* (1000, 5, 2016/01/07) */
Thanks for reaching out!
This issue has been resolved with the client, who reached out on December 31st, while our offices were closed. We were able to respond when we reopened the following Monday, January 4th, issuing a full refund...

and taking the appropriate action against the stylist in question who charged the client.
Thank you!

Style Seat has unprofessional and tacky customer service. Their representatives are cold and careless. Their inability to effectively address customer complaints and technical glitches is a complete turn off to potential customers and clients.

I saw my stylist this past Saturday. Almost a week passed and my stylist was not paid through their automated system. I contacted them today to inquire about the situation, and was told they had contacted us (they did not). What really struck me was that the customer service representative was so incompetent that he failed to realize he was talking to the client and not the stylist herself. He did not take the time to look up information specific to my appointment. He just provided me with a generic response. In the end, there was no resolution. Tomorrow, I have to see my stylist to pay her cash. The frustration isn't worth it. I won't be using that service at all anymore.