StyleSeat

I made an appointment & they immediately took double the funds out of my accountThey are not suppose to charge your card until after your visitThe amount my card was charged for I never received a service for that amount

StyleSeat is a scam! I am a hairstylist that was looking for an online booking service for my clientsLuckily I got out quickly before any of my clients started using this to pay for appointments now that I've read all of the bad reviewsThe customer service was so bad I couldn't possibly pay these people for their services! When I first signed up the service was free, it gave the option to share a link so your clients could leave you reviews, according to them more reviews or recommendations they were calling them before they changed to reviews, the more new clients it could bring youMany clients left me great reviews, then StyleSeat emailed me that they would now start charging for this service to be able to keep it upI liked it so far so thought it would be worth the money, all of my reviews suddenly disappeared and when I emailed them requesting they bring them back if they expect me to pay it took over a dozen emails, me e-mailing them proof of the reviews, then they left me hanging for weeks until I emailed them most recently and they said those reviews will not come back because they were not linked to appointments which is a terrible excuse since all of them were clients who had appointments with me and left reviewsThey also emailed one of my long time clients without my permission telling her it had been a while since I had seen her and that she should book an appointment! So tacky and rude! I have worked at high end salons on *** *** ** *** and in *** *** ** *** ** and my clients really DO NOT appreciate thatMaybe they should hire someone who knows anything about the beauty industry to help their process alongVERY DISSATISFIED! They do not let you delete your own account or your credit card information you have to email them to do soI don't trust this company at all, and the Customer Service responses are coldI have always worked in the Service Industry and to be brushed aside by a company you want to pay and support and they could care less is not what I am looking for or recommend to anyone! They also say they will bring you new clients, I did not receive one new client from StyleSeat the entire time I had an account

Hi,
I used style seat with a new stylist this Friday for an first time apptI was very upset at how the payment was processedI was a little nervous because I had to add my credit card number to book my apptSo once my services were complete and I was headed homeI noticed that my care was over charged and an 25% tip was also taken outWhich left me with a balance of $bucksI was highly upsetI spoke with the stylist and she acted cluelessI left feeling ripped off and cheated I emailed style seat and didn't get a responseThis is so crazyMy stomach drops every time I think about thisI will never in my life book with style seat again
Sign off
angry customer
***

I use style seats express pay for my clients to pay with their credit
CardI had a client who I marked out as she payed with cash, but style seat still charged herThis transaction never appeared on my style seat transactions, but I had gotten deposits that were higher than my express pay account saidI contacted style seat via e mail, due to them not providing a phone number to contact someone to help youIt has taken a few days of emailing back and forth, and they made me contact my client to get a screen shot of their bank transaction as well as the last of the card numberbut instead inget an email saying they forwarded it to their financia

My card was charged for even though I paid my stylist in cash

My card was charged twice on Thursday to style seatI saw the charge on my account on Friday morningI emailed then Friday and now it's Monday and I still have not gotten a response from themThere's is no other way to contact them and now my next appointment is nearing and I do not want to use the app anymore

Initial Business Response /* (1000, 10, 2015/12/16) */
While we're unable to locate a ticket with for her under the ticket number provided, we were able to locate the details of her issue.
Originally, the client failed to complete an appointment with a professional at the scheduled time,...

and the professional marked this appointment as a "No Show", which assess a fee.
The clients card did not have sufficient funds, and was thus declined, causing a balance to be held on her account. After this we worked directly with the client notifying her of the need to contact the professional in question to settle the matter per our Terms of Service.
In working with the client and professional in question, we received two different accounts. The client in question in this filing provided text messages of her own stating that she showed up at 9:50AM and left 5 minutes later for the 10AM appointment, claiming the professional never showed. The professional claims to have been there at 10AM to answer the door, but, since this client arrived at 9:50AM and left 5 minutes later per her provided text message string, the professional marked this client as a no show.
As a one-time courtesy, we've removed that balance from the client's account as of October 29th, 2015 and they have since been able to book as necessary. With that said, in the future, such matters will need to be settled directly with the professional per our Terms of Service which can be found here:
https://www.styleseat.com/tos-for-professionals
Thank you, and have a good one!

Horrible cx service & a phone number is needed for this business! Please remove styleseat altogether

As a stylist on StyleSeat, I appreciate what the website does but the people that work for the company as a whole continue to call and harass me. I've stopped using their company for that very reason.

Initial Business Response /* (1000, 5, 2015/11/20) */
The original request was received on 11/8/2015, and was responded do the following business day, 11/9/2015. Our team worked directly with this individual to locate her account to properly issue a refund. Without properly locating the...

account in question, that can (and often will) delay our ability to proper and swiftly issue a refund.
This was fully resolved a refund issued as of 11:51AM PST on 11/13/2015.
Thank you!

Initial Business Response /* (1000, 5, 2016/01/07) */
Hey there,
Thanks for reaching out! We have a few methods to reach out via our website, such as the "Help" tab at the upper right-hand corner of StyleSeat.com, or you can always reach us directly at [redacted]@styleseat.com. Though we do...

not offer phone support at the moment, we're always happy to help in any way we can.
Further and to the point, this charge has been reversed, and you should see the funds in the next 1-5 business days.
Thank you, and have a wonderful rest of your week!
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Charges were reversed. Thank you.

Initial Business Response /* (1000, 5, 2014/10/27) */
Contact Name and Title: [redacted] Pye, CS Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@styleseeat.com
Thanks for the notification. This client, [redacted], was refunded in our system on October 15th. Her refund should have...

hit her account no later than October 17th, 2014.
Attached is a photo of her refund as it processed.
Thanks!
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/10/30) */
This email is to inform you that Style Seat has already resolved my claim. This claim can be discarded.
Thanks,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/14) */
Thank you for passing [redacted] our way, and we're very sorry for the trouble you're having; we appreciate the opportunity to make it right here.
First, we apologize for the issue you're seeing in submitting a request. We very recently...

switched e-mail support providers which is why you were seeing the "Account not active" text, and this is an issue we're working to resolve ASAP to avoid any further confusion.
In regards to your e-mail, if you wouldn't mind sharing the e-mail address you've been reaching out to, that, too, would be a great help as we haven't seen any e-mails come through for you within the past 30 days. I can assure you, if you reach out to us via [redacted]@styleseat.com or [redacted]@styleseat.com with your needs, we'll be happy to help you as best we can, as quickly as we can, as you're used to seeing from us!
We'll also be reaching out to you directly to help make sure you're taken care of ASAP.
Thank you again, and we'll get this squared away for you!

Initial Business Response /* (1000, 9, 2015/08/18) */
This client, [redacted] (who has her name listed as [redacted] in our system) was actually refunded successfully on 7/13/2015 at the request of the stylist she went to see. This matter was handled within hours of receiving the...

original email from the professional on 7/10/2015 and the refund was fully processed to her account on 7/13/2015. See attached image of the refund through our banking system.
[redacted]
Customer Success Manager

Initial Business Response /* (1000, 5, 2015/11/13) */
Hey there,
Thank you for reaching out!
We've checked our records, and it looks like our team has interacted with you on two separate occasions explain the refund you issued, but we actually haven't heard back from you on either...

e-mail thread.
* E-mail #1:
Your initial contact: [redacted]
Our last response: [redacted]
* E-mail #2:
Your initial contact: [redacted]
Our last response: [redacted]
As both of our e-mail explained, you issued a refund to a client for the amount in question, and we can show where those funds were deposited into your account, and thus, to complete the transaction, the refund then withdrew those funds.
If you have any further questions, please feel free to e-mail us at [redacted]@styleseat.com, or, just respond directly to either of the threads you had active with us.
Thank you!

Initial Business Response /* (1000, 8, 2016/01/14) */
Thanks for reaching out!
We were able to follow-up with the user in question within 24 hours of reaching out. Such instances where the Professional fails to properly update their schedule not to charge a client requires our team to...

interact with both the client and the professional to work towards as amicable a solution as possible.
Unfortunately, when we receive two different stories from the client and Pro, or when a Pro is not as timely as desired in a follow-up, such instances may take longer than all parties involved would like to resolve. Nonetheless, we were happy to work with this individual, who was issued a refund on the 28th of December (the holiday delay factored into that).
This was resolved via e-mail on the 28th, and if there's ever any other need, just let us know at [redacted]@styleseat.com as we'd be happy to help :)
Thanks again!
Initial Consumer Rebuttal /* (2000, 10, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi there!We have three different e-mails from you, all of which our team has responded to, and all three of which we're still awaiting a response back.As noted in our e-mail exchanges, the individual has two profiles in question, and the profile for which she'd like to receive funds...

(where the transaction occurred) does *not* have a bank account associated with it for us to deposit those funds into.We can verify that that is still the case. Once her profile noted in our e-mail exchanges has had a bank account added to it, we'd be happy to ensure these funds are received ASAP.Thank you!

On June 16, 2016 I was suppose to receive services from a stylist through Style Seat. A few hours before my appointment I had an last minute meeting so I could not make my appointment. I contacted the stylist hours before my appointment to inform her I would not be able to make it. Shortly after talking to her I was charged for a service I did not receive. I contacted he stylist and asked her why did she charge me and she told me to reschedule. I had no intentions on rescheduling with someone who charged me for a service that was never rendered. I contacted Style Seat via email and this is what was sent to me
Hi,
Thank you for reaching out! We are very sorry to hear that you were charged even though services were not rendered, but we’d be more than happy to help as best we can.
What we’ll do now is reach out to the Professional in question on your behalf and, if we do not receive confirmation of a refund from them for the services not rendered within 48 hours, we will be happy to issue you that refund right away!
Thank you again for reaching out, and for your patience as we do our due diligence, and if you have any questions in the meantime please let us know as we’d be more than happy to answer them.
Please stay tuned for updates!
Steven
StyleSeat Customer Support Team
In which 48hrs had passed still no refund so I emailed Style Seat again asking about my refund and this is what I received.
Hey there,
Thanks for providing me with these details.
I’ve reached out to your professional again to brief her on your previous message.
Here are the contents of my most recent message to her:
“.. has told us that she did in fact speak with you on the phone about this charge and she was told by you to reschedule for the next day. ... has not rescheduled and would like a refund to be issued, as she was charged for services not rendered and does not intend to reschedule.”
Thanks so much for your patience regarding this matter. Please stay tuned for updates.
Steven
StyleSeat Customer Support Team
After this email I still haven't received a refund and Style Seat stop responding to my emails. This company is a scam they don't care about their costumer nor the professionalism of their Stylist. I do not recommending using this company you can't delete your account so your card and account information is just out there.

Initial Business Response /* (1000, 5, 2015/01/29) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@styleseat.com
We have reached out to this customer directly at her email address on file. We will take care of her concerns.

I booked an appointment, and received at least two confirmations. I secured a babysitter, and drove for an hour to find out that the professional I tried to book, had no knowledge of my appointment. It was extremely disappointing, especially since she will not be available until well after I needed to have the services rendered. I do not recommend this app. She expressed that this was not her first time experiencing an error like this.