StyleSeat

Style Seat has unprofessional and tacky customer serviceTheir representatives are cold and carelessTheir inability to effectively address customer complaints and technical glitches is a complete turn off to potential customers and clients I saw my stylist this past SaturdayAlmost a week passed and my stylist was not paid through their automated systemI contacted them today to inquire about the situation, and was told they had contacted us (they did not)What really struck me was that the customer service representative was so incompetent that he failed to realize he was talking to the client and not the stylist herselfHe did not take the time to look up information specific to my appointmentHe just provided me with a generic responseIn the end, there was no resolutionTomorrow, I have to see my stylist to pay her cashThe frustration isn't worth itI won't be using that service at all anymore

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Hey there, thanks for reaching out! We're not seeing any e-mail for you name in our system, but we'd be happy to help (in the future, if you're e-mailing [redacted] @styleseat.com, that'll be responded ASAP) What's happened here is that your professional did not properly check your appointment out, which has led to you having an open and pending balance to be paid as you've been marked as having paid We've cleared that for you so you're good to go, but in the future, you'll want to make sure to let your Pro know to check you out properly in StyleSeat to avoid this from happening again Thank you and have a great day!

Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ Hey there, Thank you for reaching out! We've checked our records, and it looks like our team has interacted with you on two separate occasions explain the refund you issued, but we actually haven't heard back from you on either e-mail thread [redacted] E-mail #1: Your initial contact: [redacted] Our last response: [redacted] E-mail #2: Your initial contact: [redacted] Our last response: [redacted] As both of our e-mail explained, you issued a refund to a client for the amount in question, and we can show where those funds were deposited into your account, and thus, to complete the transaction, the refund then withdrew those funds If you have any further questions, please feel free to e-mail us at [redacted] @styleseat.com, or, just respond directly to either of the threads you had active with us Thank you!

Initial Business Response /* (1000, 5, 2016/01/07) */
Hey there,
Thank you for raising this issue here, we'd be happy to help! The only e-mail of record we have from you is from about a month and a half ago over the Thanksgiving Break (when response times may have been longer than usual,
due to holiday office closures) requesting your card be removed and your account deleted, which we were able to do for you
In the future, if you'd be so kind as to send a quick e-mail to ***@styleseat.com with the details of your needs (if you feel you were charged by a stylist incorrectly, a hold on your account, etc.), we'd be more happy to provide all the help we can, as we do for all of our users
You have been issued a refund which you'll see in the next 1-business days, and the unpaid balance (due to your card declining on an attempted charge, most likely when you canceled your card) is now cleared as well
Have a great day!

Initial Business Response /* (1000, 5, 2015/10/02) */
In this particular situation, the professional that this customer was serviced with through our software had a schedule that had not been properly updated, causing an erroneous and unexpected charge to ***'s account
We've worked
with *** and the professional on how to avoid such instances, and have resolved this matter by refunding the customer, plus $for the overdraft fee charge
Thank you for the opportunity to correct this!
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (4000, 8, 2015/10/14) */
Thank you for reaching out, we'd be happy to help provide assistance and clarity here!
In this case, your professional contacted us requesting a refund for you, minus a $no-show fee for her personal policy, which is why you saw a
$refundWe can also see two e-mail responses from our team to you on 10/and 10/5; perhaps they went to your spam folder?
To ensure this is fully resolved, we've issued you an additional $refund as a one-time courtesy (and have removed your card from our files), but please be aware that, moving forward, such refunds will need to be addressed directly with your professional/stylist, per the StyleSeat Terms of Service (https://www.styleseat.com/tos-for-professionals):
Customer Care
Professionals are solely responsible for all customer service issues relating to such Professional's goods or services, including pricing, order fulfillment, order cancellation by you or a Client, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processesIn performing customer service, Professionals must present themselves as a separate entity from StyleSeatAs between Professionals and StyleSeat, StyleSeat is solely responsible for customer service issues relating to any Account, payment, Card processing, debiting or crediting
Refunds and Returns
By accepting payment Card transactions with StyleSeat, you agree to process returns of, and provide refunds and adjustments for, your goods or services through your Account in accordance with these Terms of Service and Network RulesNetwork Rules require that you will (a) maintain a fair return, cancellation or adjustment policy; (b) disclose your return or cancellation policy to Clients at the time of purchase, (c) not give cash refunds to a Client in connection with a Card sale, unless required by law, and (d) not accept cash or any other item of value for preparing a Card sale refund
Initial Consumer Rebuttal /* (2000, 10, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I wrote a detailed review, although negative due to stylist causing me to lose some hair, not giving the style or process that I requested, white pustules at the nape of my neck, and blood clots in my scalp from crochet braids..not to mention not even styling my hair upon completion, and although it states that she's got reviews, only are posted (which by the way are all stars)There is no way of accessing the others, and my review must have gone to Cloud because it doesn't even appear! This leads me to believe that either the stylist is dishonest by being able to fool proof her own reviews, or Styleseat for being more loyal to their paying clientele then me as a paying clientEither way, I'd never recommend Styleseat to anyone...pics obviously don't matter, or I wouldn't have had such a negative review for a service that she claimed she'd been doing for years

Initial Business Response /* (1000, 5, 2015/11/03) */
Hey there,
Thank you for your follhere, and we're very sorry for any inconvenienceWhile we don't offer phone support at the moment, looks like you've been working with a member of our team directly via e-mail, and we were able
to remove the $delinquency charged
As was alluded to in your e-mail exchange with us, this issue is most often due to a Professional you visited not completely checking your appointment out, and thus a balance remains on your account until the amount in question is collected
Also as mentioned via e-mail, this has been removed from your account and you should be good to go moving forward!
Thank you again, we appreciate your allowing us to provide some clarity and an ultimately resolution in the matter, and we hope you have a wonderful rest of your week!
***

I have emailed styleseat twice this month and have yet to receive a replyOn the website, I was prompted to add my credit card number for fast checkout; however, after the completion of my appointment, the stylist told me she doesn't use styleseat for paymentI paid in cash, but styleseat locked me out of their site and stated that I have a balance of ____ due (the appointment price + tip)The situation is too much hassle for people who opt to pay cash, despite having their credit card on file

I rarely submit reviews, but this is a necessary reviewe I booked an appointment online weeks before my appointment The stylist Crochet ** *** * *** I asked for an address for my appointment and she said the address would be sent hours before my appointment I have to repeatedly text her to get the address that she finally gave to me hours before my appointment She tells me to pay her in cash even though her profile states she takes the card on file Later she text me an hour before my appointment and asked me if I was available the next day, which was a Monday I purposely scheduled my appointment on the weekend, because I work during the week Since I was unable to reschedule on the week (through no fault of my own), she charged me a $cancellation fee (needless to say on the card I had on file, even though she wanted me to pay her in cash) This is worst customer service I have ever experienced I am deleting my profile It is ridiculous there is no one you can reconcile differences I would be very cautious going through this app as you are at the mercy of the person servicing you who can cancel at the last minute and I had a party to attend

Initial Business Response /* (1000, 8, 2015/09/14) */
Thank you for leaving your thoughts, and we do regret hearing that you had a less-than-desirable interaction with the barber in questionFor issues such as these, they are to be managed between the client and the professional in
question, as the professional is not an entity associated with the StyleSeat organization and we have no influence over their pricing practicesHere's a snippet from our StyleSeat Terms of Use (which you can view here: https://www.styleseat.com/tos-for-professionals) that gives insight into client/professional instances such as these:
"Professionals are solely responsible for all customer service issues relating to such Professional's goods or services, including pricing, order fulfillment, order cancellation by you or a Client, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processesIn performing customer service, Professionals must present themselves as a separate entity from StyleSeat."
Our best suggestion for an amicable resolution would be to discuss this with the professional in question, and if you happen to have any questions for our team, please don't hesitate to reach out at ***@styleseat.com as we'd be more than happy to provide any insight that we can

Initial Business Response /* (1000, 5, 2016/01/07) */
Thanks for reaching out!
While we're unable to offer phone support at them moment, we do offer both responsive e-mail and SMS forms of contact, though over the holidays during office closures it may not be as quick as usual
This
matter has been resolved with the user, as the user incorrectly entered their bank account information, leading to the deposits being rejected by their bank on the day they were to be deposited
We had the user update their banking information to the correct information, and then manually re-issued their deposits
Thank you!

Hi there!We did not receive an response from J*** when she initially reached out, but we can confirm that a refund has been issued to her by her professionalThis issue was due to a stylist who had not properly updated the appointment on their calendar to ensure the client was not
charged.Please feel free to respond here or on our original e-mail thread with any other questions.Thank you!

As a merchant it takes several days to receive a response via textAnd when that person does respond, they don't understand your situation is you have to reexplain it via textGoing to take several more days for the person to get back to you but it someone new and they don't understand the situation again see you have to explain it over and so on and so forthThis is not a company you want handling your moneyThe concept of express pay is good, but they don't have the resources or basic knowledge of customer service to execute itMerchant beware

Initial Business Response /* (1000, 9, 2015/08/25) */
Thanks for sending this overAfter Ms*** updates her bank account information for the 2nd time, we redeposited her funds into the accountI have attached a screenshot showing the date of both transactions (in July and in
August) that both show that they were successfully funded to her accountI also have attached the screen shot of her communication to us on 7/28/stating that the funds had already been received to her accountPlease see the attachments below
Thanks,
*** ***

Initial Business Response /* (1000, 5, 2015/11/10) */
Hey there,
Thanks for raising this issue!
This issue was due to the Professional you visited not checking your appointment out as cash and, since she's opted into ExpressPay, that will charge your card unless the Pro checks you out
as cash when you pay with such
We've refunded your card and, in the future, if you ever have any trouble, please reach out to us at ***@styleseat.comWe'd be more than happy to work with you and your Professional (if necessary) for a speedy, satisfactory solution
Thank you!
Initial Consumer Rebuttal /* (2000, 7, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with the response because I got a full refund along with an explanation as to why my card was charged

Initial Business Response /* (1000, 5, 2015/09/22) */
In reviewing this case, out Trust & Safety team deemed this a significant risk for the following reasons:
* The client "*** S" had numerous failed charges, ranging from $450, to $950, to over $1,200, over the course of
approximately two weeks
* Inability to confirm the business address listed on the client's StyleSeat page
* Inability to stylist to provide business/cosmetology licensing of the client as confirmation of legitimacy
* Stylist has no other clients
* Stylist has no history of successful payments, only a constantly declined credit card, and for very high unusual amounts
* Stylist's charges are exponentially higher than the average StyleSeat charge
* Stylists was asked to work with "*** S" to produce a valid credit card to generate a valid transactionThat is yet to happen, weeks later
Given the frequency of the charges, these charges being consistently declined, the unusual nature of the charges, the lack of any successful payment completions for the life of the account, the lack of any other clientele for this user, and the very large payout requests from a declined card, our Trust & Safety has flagged this account in accordance to our Terms of Service (https://www.styleseat.com/tos-for-professionals), and will not issue a pay-out:
"StyleSeat reserves the right, in its sole discretion, to terminate your Account if you violate these Terms of Service or for any reason or no reason at anytimeWe may also suspend your access to the Services and your Account (including the funds in your Account) if you (a)have violated the terms of this Agreement, any other agreement you have with StyleSeat, or StyleSeat's policies, (b) pose an unacceptable creditor fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been an active member of Styleseat for a short timeI was referred to the service by another active userI work from home primarily as a distributer of hair extension and I am capable of installing them as wellFor this there are no credentials requiredI went through the correct procedure to set up my account to the best of my abilityI set up expresspay ( a service that is offered by Styleseat as a proffered method of receiving paymentsMy first client found me on Styleseat, *** ***I specialized in distribution and installment of high grade hair extensionsThis particular client booked an appointment with me on September 9, at 9:15am she left a credit card on file however it was declined, when it was charged directly by StyleseatI reached out to the client to notify her she has made arrangements with me to pay off her balance, it still has not been paid in fullShe later booked an appointment for a family member on Sept 14, at 11:45am, however she never showed up, but her appointment was labeled "cancelled"I contacted Stylseat because I have a strict late cancellation/no show policy I also contacted *** who said she never cancelled the appointment, and that she received an email from Styleset stating that she needs to pay for her servicesI asked her to forward the email to meStyleseat owes me for this appointment for the following reasons:
*The client *** Shas only booked appointments, (documents attached)
*There is one appointment in question that the client never showed up for, but it's in styleseat system as a cancelled appointment (documents attached)
*I have booked five appointments on Styleseat myself to ensure this doesn't happen again (documents attached),
*I have a receipt stating that Styleseat collected $from *** Sappointment of Sept 14, 2015(documents attached)
*My home address *** Street *** *** and occasionally I am in Springfield at *** street, there has been no attempt to contact me
* I have clients and I am in the process of trying to get my client to utilize this service
* Hair extension per bundle retail range from XXX-XXX per bundle, my prices are competitive
* I have knowledge of at least stylist in the *** are using this service that has not any credentials, that raises a question of discrimination, Styleseat never stated that an individual has to be licensed, or certified to use their services
*If a stylist is booked by a client and that time is designated but the client doesn't show up, and the stylist has a no show policy Stylseat guarantees payment on that appointment to the stylistI have this in writing from a Styleseat rep (document attached)
*There hasn't been any recent incidents surrounding this particular client whom I no longer service and is blacklistedHowever Styleseat cannot find a legitimate reason to label 'fraud" on my account
*I have taken my own measure and I book for my clients as I always didI have documentation that a payment was collected and it is owed to meStyleseat need to contact and pursue the individual not the stylist or implement a better screening process if there is an issue with payment of any kind for we just provide the service to clientsMy account has not been terminated because I have not committed any acts of fraud
*Stylseat made NO ATTEMPTS to contact me regarding this issue (documents attached)
*I have reached out to several staff members, I have even left message on the CEO's facebook account
*I am requesting that Styleseat pay me the $461.00+ tax that was collected on my behalf according to my no show policy
Final Business Response /* (4000, 22, 2015/10/22) */
In response to this customer's rebuttal, please see the following:
Customer L*** claims: "There hasn't been any recent incidents surrounding this particular client whom I no longer service and is blacklistedHowever Styleseat cannot find a legitimate reason to label 'fraud" on my accountMy account has not been terminated because I have not committed any acts of fraud."
Our response: The same IP address is associated with both the stylist "L.***" and her client "*** S."This IP address was used to create the profile listed under L.***, as well as the profile listed under "*** S." and both accounts were accessed from that addressThis person is attempting to collect fraudulent moneyThe IP address is also associated with other fraud that we have flagged on our site, and have been trying to monitor since then
Customer L*** claims: "I work from home primarily as a distributer of hair extension and I am capable of installing them as wellFor this there are no credentials required."
Our response: Her address as listed for the Revdex.com complaint is "*** Street, ***, MA XXXXX." However, on her StyleSeat profile, you can see that she has listed a fake business address which is in "Springfiels, MA"Please see the attached image for her address she has listed on fileObviously she is not sending clients to her house for the services if she is providing an incorrect address onlineIf you look up her address on Google maps, it's also clear that it is not a house and the address #*** does not existThere was never any talk of the address *** Street per her noteOn top of that, her phone number listed for the Revdex.com does not match the phone number she provided on her StyleSeat profileNo proof of ID, location, certification, or business license has been provided to us matching any of these credentials
In regards to the terms of service on our mobile application, they are very clearly listed before sign up, both in the old and new version of the app, as well as when signing up from mobile webPlease see the attached screen shots from both iOS and Android devices mobile apps, as well as mobile webCould you possibly share more information about where your colleague did not see the terms of service link before signing up? I would be happy to look into this
This client was attempted to be charged several times, but each time her card was declined; there was never a successful charge
That, paired with everything or originally laid out in my first response and ***'s folllays out our case for not issuing a payout
I've attached a screenshot of all failed charges
Please let me know if you need anything additional from our end!

Initial Business Response /* (1000, 5, 2016/02/09) */
Thank you for the contact!
We were able to respond to this individual within the same day of her reaching out to us, and explained that the double-charge and the pending balance was due to her stylist not properly updating her schedule
to a) charge her as cash and b) in not doing so, a pending balance was left on her account
This has been rectified with the user, but, we have also communicated that, moving forward, this user should be sure let her professional know to check her out properly at the completion of her appointment, so as to avoid such a situation in the futureThis stylist is a separate entity from StyleSeat, and is the sole manager/sole individual responsible for the proper scheduling, updating, and charging of their clients
Thank you!
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All charges were voidedHowever, I feel that a contact number for this site should be providedVerbal communication would put a consumer at ease regarding billing concerns instead of waiting for a email responseI also feel that the styleseat is great for scheduling appointments but there needs to be a better system when it comes to paymentsJust as we modify the tip as needed we should be able to select our own check out methodIt's not style seat responsibility to assure Payment to the stylistI don't fault my stylist

This company charged my client for services that I performed and never deposited that funds into my accountWhen I contacted the business to inform them of this issue they proceeded to send me a screen shot of their internal system record of deposits on my accountI explained to them that I needed to see a confirmation from my bank stating that this deposit was madeStyleseat continued to send me screen shot of the same misleading informationSo I took that next step to contact my bank directly in which they've stated that styleseat has not made any deposits on my account and that they are unable to do anything about it because banks are not allowed to contact third parties in request of "where is the money that our customer says you owe them" This company operates like a fraudulent businessThey have a contact number but no one ever answers the phoneThey also guarantee business days for deposits to enter your account which is a lie as wellI strongly recommend Square for any small business in need of taking credit card transactionsThey are amazing and true to their wordStyleseat is a complete scam

My debit card was charged for a service that cost 150.00, which I paid in cashI notified the stylist who emailed styleseat as wellStill waiting for a responseThis put my in somewhat of a financial bind because I had some other bills to pay and styleseat took part of that moneyI went to delete my card and it won all me to do soThe stylist stated that she doesn't have a bank account connected to styleseat therefore, my money is (processed and cleared from my account) is in limboI need a refund asap, not willing to wait to business days for a refund of money I paid