Stylewe

Dear Customer,  Sorry for the inconvenience. We sincerely apologize fo...⇄ cooperation. May you have a nice day! Wait for your prompt response.  Best regards,Stylewe

Revdex.com:At this time, I have not been contacted by Stylewe.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received refund in full. Thank you.
Sincerely,
[redacted]

Dear customer, Sorry that you are not happy with the products and service....⇄ checking ,we had issued the refund on Jan [redacted] for you. Transaction number is [redacted]. You can check...

the attached refund record as well.Pls check your account .As we are experiencing high email volumes...⇄

The business has responded.  Please see below:Dear Jean, We are deeply sorry for the late reply. We had cancelled your order on Jan [redacted] and full refund of $1178.96 was already issued to your original payment method on Jan [redacted] . Transaction number is [redacted]. Please check your...

account. Please contact us at [redacted] if you have any further questions. Best, Lanny Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have sent about 25 emails explaining/clarifying this time and time again only to receive emails from about 10 different customer service agents at Stylewe asking the same questions over and over again.  I changed my mind at the last minute and sent all but one of the dresses back.  I originally ordered 7 dresses from Stylewe.  One of the dresses was refunded even BEFORE the order was sent as it was no longer in stock.  I returned 5 dresses and kept 1 dress.  I was told I would be issued an instore credit for the one dress I did keep and I still have only gotten refunded for 2 dresses and still have not received my in store credit for the last dress.  I am owed a lot of money by Stylewe and I want my refund for the other 3 dresses or I will never order from your company again and I will tell everyone I know NOT TO ORDER FROM STYLEWE.I returned 5 dresses in the same box and it was received at Stylewe returns on [redacted] or [redacted].  Nearly 2 months ago.  Please send me the rest of my refund for 3 dresses and credit for the dress I kept!!!!!!!!!!!!!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear customer,Upon checking , you had successfully submitted the return/exchange request on our website and we had send you an authorization with our return address. Kindly pls check your email and send the dresses back to us so that we can issue the refund and handle the order for you...

ASAP.  Items can be returned for any reasons within 30 days from the delivered date.For return policy , you can check here: [redacted]If you have any other questions, u can chat with us online or drop us an email ([redacted]) at any time and we will get back to you ASAP.Have a nice day!Regards,Lanny

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear JenniferSorry that you are not happy with the products and service.For order [redacted], we had issued the full refund today for you. Transaction number is [redacted].Pls check your account .As we are experiencing high email volumes, our reply might be delayed. We do apologize for any...

delay and hope for your understanding.If you run into any issues , feel free to drop us an email ([redacted])and we will get back to you ASAP.Regards,Lanny

Dear customerSorry to let you down, but this is our company policy and we cannot change it, the item was shipped out from China, so you need to return the item to China, tooSince it may cost a lot to mail the item back to China, we'd like to offer you 30% money refund or 35% store credit return as a...

compensation, is it acceptable?Looking forward to hear from you soon,thanksBest regardsStyleWe CS team

Revdex.com:At this time, I have not been contacted by Stylewe.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I received the email from the company I filed a complaint against on 1/**/16 at 10:06PM (ET).  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will be mailing the package back and sending proof of package mailed to them to resolve the issue and have them credit my credit card in full.  Thank you for your assistance.
Sincerely,
[redacted]

Hi [redacted], Sorry to keep you waiting. You order has been cancelled due to a quality issue. The refund for the order is under processing. FYI:It will take longer time (maybe 1 to 2 weeks depending on which CC company is ) to process the refund for the bank if your original payment method is...

credit card.Currently we only provide email service. But we will offer phone service in the near future. If you have any question, feel free to email us at [redacted] and we will reply ASAP.Best regards,JulesStyleWe

Revdex.com:At this time, my complaint, ID [redacted] regarding Stylewe.com has been resolved.
Sincerely,[redacted]

Dear customer,Hello, this is Kitty from StyleWe Customer Service team. I’m glad to assist you on your order!We apologize for all inconvenience caused to you.But per checking, your order [redacted] was placed in the year of 2015, and it's July.2016 now,  more than half year past. and per checking,...

we do not found any items under this order price is $80.Could you pls drop us an email about this case with your order number and item number? We value your business and will get back to you soon.Our email address is [redacted]If you run into any other issue, feel free to let us know and we will get back to you ASAP. Have a nice day.Best regards,KittyStyleWe

Hi [redacted],Sorry to keep you waiting. Due to some system bugs, we didn`t receive your email regarding you accept the store credit refund. We will issue store credit for your order today. Please kindly check your account on our website by then to make sure you receive the refund. (Please...

click "My Store Credit" and check) You should be offered credit payment when checking out next purchase if the store credit is available.And kindly please be noticed that the credit will be expired if it is not used in a year. If you run into any issues, please feel free to drop an email to us and we will get back to you ASAP.And we do hope you will have a better shopping experience with us in the future. :) Best regards,JulesStyleWe

Revdex.com:At this time, I have not been contacted by Stylewe.com regarding complaint ID [redacted].Sincerely,
[redacted]

The business has responded.  Please see below:Dear [redacted], Sorry for the delay , Your transaction is exceed 60 days and we can't process the refund to original payment method. We will had to ask [redacted] to help process the refund for us. If possible, pls reply our email with your...

[redacted] account so that we can process your original in another way. Looking forward to your reply and thanks for your patience. Regards, Lanny

Dear  [redacted]  Sorry for all the inconvenience .You can choose return for refund ,And we had send the return lable for you Pls kindly check in your email . We have sent you the Request Resolution email to you, you can refer to the email and help  with this.We...

valued your business and we will try our best to help you resolve the problem.If you run into any issues , feel free to drop us an email and we will get back to you ASAP.

Dear customer ,Sorry for all the inconvenience.Did you meant for order#[redacted]If not ,could you tell us your order number so that we can check for  you ?If you meant for order#[redacted],per checking , you have requested returned for  2 items and we had sent the refund to you already.Since we can not locate the rest items that you returned so that we need to confirm with you to make sure that ,pls understanding .But we will accept your refund request since it has took a long time to check this .We will issue refund for your order in three business days,Please kindly check your account by then to make sure you receive the refund.We do hope you will have a better shopping experience with us in the future.Thanks for your tolerance and patience with us to settle this matter.Have a nice day Best regards,HaileeStyleWe