Subaru of America, Inc.

I purchase a subaru I am very dis-satisfied after finding out that my car has a engine oil leak base on faulty designed and Subura of America is trying to not honor there deal with the courts and warranty of products.
In short this car was repaired once for engine oil problem, was stated there was still issues , was told that it was fix even thou I keep smelling oil, I was loosing about a quart every 3000 miles that it was normal.The fact is this car when bought had service of oil free for 2 years
Now this is where this get very crazy, the dealership file false survey, got sued by Subaru of America, went out of business and all files of regular maintenance was erased as I was told, now do you think that Subaru of america would disclose this to the clients that had dealing and bought theirs car from this dealerships-----NO
Would they even admit that they knew that this was a problem, would they find a way out to not pay for problems by creating a test that the consumers have to pay first, fix the problem before the test can be done,knowing that when the test is given it will passed.
Now when some customers dont go away the company give a 1000 dollars toward the fix of repairs knowing all the time that it should be free and step up and honor the commitment.

I am awaiting to see when Subaru will live up to the standards of excellent and provide ways to be more customer service friendly and do whats right to all consumers that was stated in the class action suit that they lost after knowing how bad this engine was by designed
Links below are facts showing are true facts showing the actions of Subaru Of America

https://www.motortrend.com/news/subaru-faces-class-action-suit-for-excessive-oil...⇄ />
https://www.autoblog.com/2015/02/13/subaru-suing-ca-dealership-false-customer-su...⇄

I am so unhappy with my less than 2 month old 2019 Forester, less than 500 miles and we have a large stress crack in the windshield. The crack happened while parked in the garage. Our local dealership said it is a rock chip..no way it is. We would of noticed it happen. It starts at the driver side edge and cracked accross the windshield. The engine has a noticeable knock and the rear quarter panel looks to be separating from the car..what is Subaru going to do? We paid 27k, cash out of savings for this car. We are not done insisting Subaru do the right thing and replace the windshield, fix the quarter panel gap and figure out the knock.

Hello,The consumer mentioned that the she has been having oil light issues since purchasing the vehicle but Subaru does not have any documentation stating that *** *** was inspected by an authorized Subaru dealer until 23,miles. When the engine for *** ***
failed we asked *** *** for maintenance records because the vehicle was not being maintained at an authorized Subaru dealer. *** *** told me on 2/6/that she does not have maintenance records to prove that she properly maintained the vehicle. As per the Subaru Warranty and Maintenance Booklet, all vehicles must be properly maintained in accordance to the maintenance schedule and proper maintenance records must be retained if serviced at a non Subaru facility. The Subaru warranty will only apply if there is a factory defect. Due to no maintenance records we determined that the engine failure was due to lack of lubrication; therefore, not a factory defect and not a matter for warranty. As a goodwill gesture and for customer satisfaction, Subaru of America covered 75% of the repair and Ms*** was left to pay 25% of the repair.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern:Thank you for the response We have reviewed the customer's concerns Our offer of a $parts and service credit towards future service at any authorized Subaru retailer is valid for the next days We are unable to offer any additional compensation at this time. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern:I was able to locate the consumer's initial contact to our offices regarding turbo and engine repairs We offered $towards the turbo repair as onetime goodwill gesture in the interest of customer satisfaction We are unable to provide any further financial assistance towards additional repairs.I appreciate the opportunity to review your concerns Should you have any questions, please feel free to contact me at ###-###-####. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. ***, I apologize I did lose your contact information, if you could please call me at *** I would appreciate it! Thanks so much
Regards,
*** ***

Dear *** ***,On behalf of Subaru of America, we are truly sorry for the your experience and the accident. As stated in a previous conversation with your fiancé ***, our Owner Loyalty Incentive in the amount of $1,is our final goodwill offer. As for previously revoking the Owner Loyalty Incentive; I checked the case files and do not see where the $1,was revoked. We actually sent an email confirmation per your request confirming the offer on 9/12/15. Please refer to your email and follow the instructions to redeem the $1,Owner Loyalty Incentive. Thank you! *** *** Subaru of America, IncCustomer Retailer ServicesSenior Representative

Complaint: ***
I am rejecting this response because: I asked for a refund of the expenses that I already incurred, and have already expressed on the phone that I am not interested in the coupon instead Instead of offering this again and playing games with me, you should address my concern in a professional mannerThank you very much
Regards,
*** ***

Dear ***, I apologize for the inconveniencePlease send me your receipts for review. Subaru of America, Inc. ** ***PO Box ***
*** *** ** *** Or email: c*** with your ** *** in the subject line. Thank you for
contacting Subaru! Sincerely, *** ***Customer Retailer Services*** *

As a response to customers complaint, we have not been notified of this customers concerns in order to resolve for the customerAt this time, we will review the history on the vehicle and review customers request for a repurchase of the Subaru ImprezaIf the customer would like to contact
Subaru of America, Inc to discuss the case, we can be reached at ***Thank you*** ***Subaru of America, IncCustomer Retailer Services

Thank you for contacting Subaru of America I would like to review this issue further Can you provide me with the name of the customer and the vehicle identification number?Thank you, *** ***
*** ** *** ***
*** *** ***
*** ***

After reviewing the customers complaint, the recall, WWMfor rust proofing the rear subframe was performed on Mr*** Subaru Legacy back on 9/23/The mileage on the vehicle at that time was 53,841. At this time, Subaru of America, Inc would not be in the position to assist Mr
*** with the repairs on his vehicle at this time as the vehicle is years old and well outside off all factory warranties at this timeWe feel that the rust proofing on Mr***' vehicle has been effective in preventing any subframe failure on his vehicle over the last years since the recall was performed. Should Mr*** require additional assistance, he can contact Subaru of America, Inc at 1-800-782-2783.Thank you, Subaru of America, IncCustomer Retailer Services

*** *** contacted the Customer Retailer Services hotline on 9/13/15, and inform us about her unfortunate accident and seat belt concern that occurred in February 2015. It was explained that the accident occurred more than months ago and the vehicle has been repaired
since that time. Therefore, Subaru could not inspect and determine if there was a factory defect at that time. As a requested, the seatbelt was inspected at Subaru of Milford on 9/3/and it was determined the to be operating as designed. *** ***’s vehicle was also inspected for stalling and our dealer could not replicate her concern. At this time there are no repair recommendations and Subaru of America is not offering a refund for the purchase of the vehicle. We strongly encourage *** *** to contact us and visit a dealer if she experiences any further issues with the vehicle. Thank you and please let me know if there are any additional questions. *** *** Subaru of America, IncCustomer Retailer ServicesSenior Representative

Dear Revdex.com, Subaru of America, Inc(SOA) is very sorry to hear about the poor sales experience that *** *** had with Grand Subaru. We have notified the Central Regional Office about this matter for their review/discussion with Grand Subaru's Management staffAlso, if the
customer would like to contact or send a letter to the General Manager of Grand Subaru, his name is Ryan D*** Unfortunately, we cannot change the terms of a retail sales transaction between a customer and a retailer, as SOA is the vehicle manufacturer. In the interest of goodwill for customer satisfaction, SOA can provide the *** *** with a Parts and Subaru Coupon in the amount of $500.00, that is good at any authorized Subaru retailer. Thank you. Sincerely, Karen Q***

Complaint: ***
I am rejecting this response because: Subaru of America is lyingGerilyn C*** is the lady I spoke with on the phone and she offered the entire amount to be refunded if I would stop trolling their twitter feedI have witnesses to her saying they would do the full amount if u would accept it and promise to not troll anymoreI had her on speaker phone and we all are witness to this.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Gerilyn C*** promised me a full refund and that is what I expect
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I tried the steps outlined in the response by the business and it did not resolve the problemI have actually performed the same operations twice before to troubleshoot, but had no luck.This time I also recorded the steps I performed on video and also the first instance of the Bluetooth disconnecting after I'd performed the troubleshooting steps (today July 26)These are uploaded to this folder: ***and also uploaded to Youtube at these links:***
*** Given this evidence, my original complaint still standsThe audio head unit in my car, which is advertised as compatible with my particular iPhone, disconnects frequently when connected via BluetoothThere is no information about any known issues with iOS anywhere that I can see on the Subaru website
Regards,
*** ***

Subaru of America is trying to work with the customer (who is now represented by an attorney) to determine what the noise is that he is hearing The customer was in times previously Twice there was no noise detected or heard (per the dealership he visited) The last time in the
dealer the customer and the technician drove in the car and demonstrated the noise The dealer has not determined what the noise is or what and if a repair is necessary The customer thru his attorney was advised that Subaru of America (SOA) be allowed to diagnose the concern Mr, *** is scheduled to return to *** Subaru on Thurs 4/to allow the dealer to further inspect and diagnose the concern At that point a determination will be made of what the next step will be SOA has been made aware thru the customer's attorney that he wishes to have the car repurchased and this option will certainly be considered.Any further questions please feel free to contact *** *** *** her at SOA