Subaru of America, Inc.

To Whom It May Concern,Surface rust (as confirmed by retailer's visual inspection) is not damaging or will compromise the use or safety or integrity of the vehicle components. Accordingly, no repair is necessary or recommended. We do want the customer to be 100% satisfied with his
Outback and we appreciate him making us aware and giving us a chance to respond. We have documented customer concerns, and also provided a $parts and service coupon as a goodwill gesture Although we respectfully decline customer's request for a "lifetime warranty", we will honor manufacturer's defect related repairs that occur during the applicable warranty periods and, in the event customer has a concern outside of coverage, he is welcome to contact us so we may review and respond.Thanks You,Crystal T***Subaru of America*** ***

I have spoken to *** *** and in response to his
experience, have agreed as a goodwill gesture to reimburse him for the remote
engine starter, in the amount of $504.99. *** ***Subaru of America, Inc

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** *** Thank you for contacting Subaru of America, Inc. I am sorry to learn of the head gasket concern affecting your Legacy Outback. Your Outback is not affected by any open recalls and was not affected by the recall for the Engine Coolant System Conditioner, which was
to address a head gasket concern. That recall was for some - models. You can confirm this recall information at ***
The head gaskets and engine for your Legacy Outback was valid until 4/1/or 60,miles, whichever came firstAs your vehicle is years outside of this warranty, we are unable to assist with this repair. Thank you for the opportunity to review your request for assistance. Sincerely, John JM***Subaru of America, Inc.Customer/Retailer Services Department*** ***
*** *** *** ***

To whom it may Concern, Subaru of America Inchas welcomed the opportunity to work with the Mr***, and retailer to address the customers concerns Should you have any questions or if I can be of further assistance, please feel free to contact me at *** (***)
Sincerely, Kelly Subaru of America, Inc

Mr*** contacted our Customer Retailer Services Department demanding that Subaru of America buy back his vehicle because of recalls issues for his used car purchase The customer service representative apologized for the recalls and offered Mr*** a $parts and service coupon to use at any authorized Subaru retailer Mr*** expressed interest in trading for another Subaru and our customer service representative offered to assist with the purchase of a new and untitled Subaru. Mr*** says that he is interested in purchasing from a used car store; we explained that we will only assist with the purchase of a new and untitled Subaru from any authorized Subaru retailer. At this time these are our only offers to try and satisfy our customer

Complaint: ***
I am rejecting this response because:
I had returned the vehicle in 1200milesThe oil was low and that is what curry subaru at *** would tell youhowever they said that the technician had left the "oil cap open and therefore the oil was lost." please check w phil *** and doug *** at *** subaru at ***this is not acceptable because I cannot keep running back and forth for you to do the test correctly.furthermore, your requirement for this oil consumption test presumes that the oil may need to be refilled between oil changes and that certain amt of oil lossor consumption is oki find the premise of changing oil between oil changes to be wrongevery time I have had to fill oil between oil changes it is 1-quarts.often I am not near the subaru station in peekskill, for the car to be running on low oil is harmful for the engine What am I supposed to do? keep going back and forthto subaru to refill the oil it is time you recognize that you have a problem and give me a replacement vehicle at this time which does not have this or other problems
Regards,
Aman Bakshi

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Subaru of America has agreed to replace a new vehicle with same value as settlementPlease withdraw the case.
Regards,
*** ***

To Whom It May Concern:Thank you for your recent correspondence concerning *** *** and her complaint filed with your office on June 7, We did review the customer's concern and apologize that an issue with *** *** prompted her contact In response to her
complaint, we have offered a $parts and service credit which is good for any future repairs or maintenance at any authorized Subaru retailer We appreciate the opportunity to be of service.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The Subaru dealership had a promotion in early January advertising that if someone comes into the dealership to test drive a Subaru Outback, they provide a $gift cardThe customer entered the store, test drove the car, and then leftThe customer never purchased a Subaru with this dealership
but the sales team advised they've reached out to the customer multiple times since the test driveThe sales management team will look into this particular gift card concern further and then get the gift card sent to the customer. Zach

Complaint: ***
I am rejecting this response because:
I DO NOT have a aftermarket turbo NOR DO I have an Exaust without catalytic convertersSubaru isn't providing proper documentation that my aftermarket parts caused this failure and now they are making up parts that don't exist on my carThis failure is a common failure, not because of aftermarket parts, it's because of poor engine components plain and simpleSubaru is well aware of this fact.
Regards,
*** ***

Re:  ID [redacted] 2010 Forester VIN [redacted]     Dear Ms. [redacted]   [redacted] 2010 Forester had 140,876 when he brought it to [redacted] for a check engine light.  [redacted] advised [redacted] that he had recently replaced the engine...

with a used engine and the check engine light remained illuminated after he replaced the engine.  [redacted] found that the reluctor wheel had been damaged during the engine repair and the oil pan needed to be released.  The vehicle also needed a timing belt.  [redacted] approved these repairs and paid [redacted] $1,750.88.  [redacted] returned to [redacted] on April 8, 2016 for an oil change at 144,975 miles and has not been back since that service.   The Warranty Policy is designed for the protection of the purchaser from defects in the material or workmanship.  The engine on  [redacted] 2010 Forester was covered under the 5 year/60,000 mile Powertrain warranty.  [redacted] vehicle had over 140,000 miles on it when he took it to [redacted] for a concern related to a used engine repair.    Subaru of America is unable to provide any compensation toward repairs. If you have any questions, please do not hesitate to contact me.  Sincerely,   Leslie B. K[redacted] Senior Representative Subaru of America, Inc. [redacted]

To whom It May Concern:We appreciate Mr. York's feedback regarding our response. However, our stance remains the same. Surface rust (as confirmed by retailer's visual inspection) is not damaging or will compromise the use or safety or integrity of the vehicle components.  Accordingly, no repair is necessary or recommended. Thanks,Crystal T[redacted]Subaru of America[redacted]

Complaint: [redacted]
I am rejecting this response because:There is nothing to accept here.  Why would I return and give more money to Sellers Subaru of Macomb County, MI who are untrustworthy and incompetent.  Furthermore, now I have no incentive to buy Subaru again.  The car is a lemon and customer service non-existent.  I am disillusioned with the Subaru product and brand.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:My claim was not read with understanding. All the solutions they proposed, were already implemented and described in the claim. Desired settlement even included, how I’m not interested in receiving a voucher for their services. The voucher need to be in way larger amount and for things not subaru related  the dealership needs to lose their license, so they can not be cheating other hard working people out of their money  Meanwhile, my 4 months old car already started falling apart on me. I allied service yesterday and Boone even bothered answering or calling me back. 
Regards,
[redacted]

To Whom It May Concern: Thank you for sharing the consumer's recent response.  Subaru of America, Inc. agreed to reimburse the consumer for half of the usage charges as onetime goodwill.  Subaru of America did not agree to provide a full refund at any time.   Regards,Subaru of America, Inc.

Complaint: [redacted]
I am rejecting this response because:The engine is still leaking oil due to faulty engine oil valves.  Two head gasket “repairs”were in vain and never fixed anything.  I spent nearly $4000.00 and the problem is not fixed.  This is unacceptable.  Request refund for gasket work and money to fix oil valves.
Regards,
[redacted]

Subaru of America is always interested in reviewing our customer's concerns.  Based on the information I have seen thus far, it appears the customer has had one oil consumption test performed in Sept. 2016.  He returned in October 2016 and the oil level was found to be still at the full...

mark, thus no problem found.In November 2016 the customer returned and the dealer found that the oil level sensor was acting erratically.  The failure was outside of the vehicle warranty, however, the dealer replaced the part at no cost to the customer.The customer has since returned on January 6, 2017 and Subaru has paid to have a oil change performed, in order to start a 2nd oil consumption test.  The customer is to return in 1,200 miles or if the oil level light should come on (whichever occurs first). Should the dealer confirm that there is a oil consumption concern, based on if or how much oil is consumed, this car is covered under the settlement reached under the class action law suit, where by the car would be covered for 8 years or 100,000 miles (whichever comes first).I will continue to follow up on the oil consumption test that is in the process of being performed.  The customer is free to contact me on this matter as well at [redacted]Thank you for allowing us the opportunity to review this customer's vehicle situation.Wendy C[redacted]Sr. Representative Eastern Region

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]