Subaru of America, Inc.

Complaint: [redacted]
I am rejecting this response because:What  Subaru did not tell you is that they have copies of invoices for 5 oil & filter changes that they are totally disregarding. Also they are ignoring the fact that Subaru has oil problem with there engines and if I was missing oil in the engine , Like they are claiming, the oil light should have come on which it did not. They are just making up stories to get out of paying for the repair
Regards,
[redacted]

Subaru of America, Inc. has reviewed and responded to the customer’s inquiry on June 10, 2015.  As stated at that time, the failure is not the result of a mechanical or manufacturing defect. Our position on the matter remains unchanged.  Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
- What is the exact iOS application that is currently being runSpotify in the video (bluetooth also disconnects when Spotify is not used, for example when navigating with Google Maps or in the middle of a phone call)- Who is the wireless carrierAT&T- What profiles is the phone paired toCurrently, bluetooth headphones, a 2015 Toyota Corolla head unit, and an aftermarket bluetooth adapter kit for cars (which I've had to use because of this issue). None of these have any disconnection issues even after 45+ minutes of use.- Is the Message Access Profile turned onMessage Access Profile is available on iPhones 4 and up ([redacted]). Mine is an iPhone 6. There is no setting to explicitly turn it on, it is available by default if the bluetooth accessory supports it.
Regards,
[redacted]

The failure was found not to be a manufacturing defect and the warranty would not apply to this concern.  This information has been provided to customer

Subaru of America Inc. Has reviewed Mr. [redacted]s's concerns with his vehicle. Our position remains the same it is not a matter for warranty.

Dear Ms. [redacted],Please accept this email in response to complaint number [redacted] regarding [redacted].  We did review the consumer's feedback and have requested to have him removed from all Subaru mailing lists.  We regret the inconvienience. We appreciate the opportunity to review...

the consumer's concerns.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Subaru's response did not include any definitive answer as to whether or not this feature will be working in the near future.  We are working on it does not give me a timeframe or guarantee that they will come out with a fix.  The response also recommended that I call the dealership or Subaru directly to get updates.  I have done this.  The dealership has no information on the why the service doesn't work in the first place let alone if Subaru is fixing it.  They are still under the impression that it is a working feature.  I also called Subaru's main customer service department who told me that the feature only works in European countries.  This is completely untrue.  The feature doesn't work because the head units sold on Subarus line of 2016 head units it's running on old, obsolete softare.  Not only does Subaru's response not offer a definitive answer if it will be fixed or a valid way to get updates, but it also doesn't address the fact that I was lied to by the salespeople and mislead by their own website which doesn't mention any issues with the feature not working.  This is a prime example of false advertising.  If Subaru wants to resolve this complaint, they will give me a definitive answer if it will be fixed and a timeframe.  Subaru also has the ability to install a GPS and Navigation software on the head unit we own free of charge so we can use an alternate way of accessing navigation through the display.  I purchased this car based upon false information given to me by the Subaru dealership and Corporate website.  As a result, Subaru has a legal obligation to resolve my issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have attempted to reach Gretchen, and my initial complaints have yet to be addressed. This has been a repeat issue that has not been addressed by the dealer, I have given them multiple opportunities yet findings on the issues of my vehicle are constantly changing. My oil light has come on again, yet the dealers findings are inconclusive and I'm only being told that my suspension issues were normal, and my car is not consuming oil. I also wanted it to be noted, it has been determined that my vehicle has oil seepage however the dealer determined it is "normal". While I appreciate the dealer attempting to work with me, however at this point with multiple attempts to address this issue I do not have trust anymore. Attached is a picture I took yesterday, my low oil light is on yet again. My car has been over a quart low in oil every time I get an oil change, that is very abnormal. I'm being told it could be multiple things. This is absolutely not normal, and I while I appreciate [redacted]'s understanding. I am not going to trust their findings at this point with the issues I have faced.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Subaru does have Mirror Link feature on some of our vehicles.  And is a feature on the car the customer owns.  Unfortunately due to the rapid changes in phone technology the customer's phone is not compatible with this system.  Subaru is aware of this and is working on a possible...

patch that would allow the customer to use his phone and Mirror Link.  We would recommend that he check back with either the dealership or with Subaru corporate for further updates.

Complaint: [redacted]I am rejecting this response because:The dealership has been unable to repair my car in the last 44 days so I am very concerned that they will ever be able to repair it properly. ...

I have expressed  many times to Subaru of America my concern that the car will not be repaired properly.  I have asked for reimbursement of the 2 car payments I have made while not having access to my car and am constantly told that will be discussed after my car is repaired.  The dealership and Subaru of America have said that they will trade my car in.  However, I am not willing or able to leave work to go over 500 miles to Amarillo and I also felt I was being taken advantage of by [redacted] in Amarillo as they were trying to profit from my car not being repaired.  Further more, I do not want to trade vehicles with a dealership over 500 miles from my home that has been unable to repair my car.  I have repeatedly asked that we discuss a trade in at the Tyler dealership but that request is always denied.  Regards,[redacted]

Subaru of America inc. has looked into this concern and is working directly with the customer to resolve.  Our customers are our number one priority and we are happy to work out a resolution to their satisfaction.

Complaint: 10999472
I am rejecting this response because: The vehicle has been garaged since it was purchased new.  From 2006 until now the vehicle has been used only for occasional local transportation at our second home which we visit less than 6 months a year.  The car now has about 150,000 miles on the odometer, far less than average use.  Recall information from NHTSA states that :CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME.
Even Subaru acknowledged the defect and recognized that the corrosion would occur over "a period of several years."  It is our position that Subaru should bear the cost of its mistake and repair or replace the part.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the Subaru of America in reference to complaint ID [redacted], and will wait for Subaru to speak with the dealer regarding my vehicle.Thank you SOA for responding.4 time Subaru owner, 
[redacted]

Subaru customer, We understand your frustration and would like to continue to work with you towards a resolution.As we discussed on 5/6/16, if you have not done so already please contact the service manager at [redacted] so that you may schedule an appointment to test drive the vehicle...

with him.  I will follow up with the service manager after the test drive.Please also note that the Owner Loyalty Incentive option that was offered to you is also still available if you wish to take advantage of that option.Please feel free to call or email me with any questions.Thank you.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon review of [redacted]s complaint regarding the compatibility of their Apple iPhone 6 with their 2015 Subaru Impreza WRX's in car audio unit, Subaru of America, Inc. will make the following recommendation: - Turn the phone off and wait several minutes to turn the phone back on- Then,...

clear the phone's pair to the in car unit and clear the in car unit's pair from the phone- Complete the pairing process over again As the manufacturer, we have see these steps needing to be taken after any phone performs a software update. Please keep us advised as to if this resolves the concern.

Complaint: [redacted]
I am rejecting this response because: There was no resolution, they just need more info and I have no way of getting that info to them without saying I reject their response.The info they need is our vehicle information which is listed below.2006 [redacted] OutbackVIN: [redacted]
Regards,
[redacted]

To Whom It May Concern:Thank you for your recent contact regarding the above referenced customer.  I am unable to locate their current file using the contact information provided.  At your convenience, please provide a vehicle identification number (VIN) so I can research the complaint...

further.  I appreciate the opportunity to review the consumer's concerns.Sincerely,[redacted]

I am currently working with the dealership to get the customer out of the vehicle