Suburban Credit Corporation

SUBURBAN CREDIT CORPORATION FRANCONIA RD ALEXANDRIA, VA February 22, Reference# [redacted] Revdex.com K St NW 10th Floor Washington, DC Attention: [redacted] Complaint ID# [redacted] Dear [redacted] : In response to this consumers complaint thank you for bringing her concerns to our attentionThe validation request that she sent and that we responded to has been her only contact with this officeThe bill that was supplied is considered proper validation as it was not supplied by this office, rather it was a current statement issued by the original creditor [redacted] is the billing entity utilized by the emergency room physician The place of service where these services were rendered is [redacted] HospitalThis is not owed to the hospitalThe contact information for the physicians is: [redacted] c/o [redacted] *** [redacted] *** JACKSONVILLE, FL [redacted] Phone # ###-###-#### Account # [redacted] If she wishes, she may contact the doctors billing office at the above number and they can confirm these charges as well If she wants to see who signed for her son to receive treatment, the custodian of the medical records (not the billing records for this charge) is the hospital In an effort to resolve this matter amicably, upon receipt of payment in full, this office will request that [redacted] remove the reporting of this item from her [redacted] file We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-#### Sincerely, MEB [redacted] Administrator "This is an attempt to collect a debt Any information obtained will be used for that purpose This is a communication from a debt collector.”

??? 11, Dear [redacted] : In response to this consumers complaint thank you for bringing this to our attentionWe have spoken with this consumer on multiple occasions as well as sending her numerous collection noticesWe do confirm a recent payment from her and as for receiving a bill for her child's account; we advised her to either request one in writing here and also supplied her with the doctors billing office phone number who can send one to her as wellWe told her that she may request a deletion from [redacted] on the account that she paid but no request has been received.If she has any questions, she may contact Jeff C***, Floor Manager, at [redacted] or me at [redacted] and supply some additional data that will help us locate the accountSincerely, MEB Administrator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

September 14, 2015Dear [redacted] : In response to this consumers complaint thank you for bringing this to our attentionPlease note that we are in fact responding timely as September 11, is the date this consumers complaint has been receivedWe did speak with her on August 11, During this phone conversation she questioned Ms R [redacted] about what the debt is forShe explained that our client rendered services to her in an emergency room and these charges reflect the professional fees for the emergency room physicianWe explained to her that she had been billed repeatedly by this office for the debt a few years agoShe requested additional information that we do not have in our computer system and we gave her our clients billing office number to request or verify any additional medical and/or insurance billing details.We are closing our files in this matter and referring this account back to our client and she will not be contacted further by this office in regards to this debtIf she has any questions, she may contact Jeff C***, Floor Manager, at [redacted] or me at: [redacted] Sincerely, M.EBAdministrator

March 17,Dear ** [redacted] :In response to this consumers complaint thank you for bringing this to our attentionWe have removed her phone number from being called and any further communication will be done in writingReference her statement that she has asked for documentation that was not forthcoming; our records reflect that since we have honored her request for statementsThroughout these years she has periodically promised to pay accounts and as of today we can find no record of receiving any paymentsWe are sending her an updated list of her accounts and if she requests further validation of these accounts they will be validated.If she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at ###-###-####We hope this resolves this consumer’s complaint.Sincerely,

February 16, Dear [redacted] :In response to this consumers complaint thank you for bringing this to our attentionFriday, was the first day that we received this complaint and we are responding immediatelyCan you please advise as to what email the original complaint was sent to?Our records have been closed as paid in full to our client as of February 3, This account was placed here for collections by our client in October Multiple payments were made to our client by the patient prior to collectionsOur records reflect that we contacted [redacted] by letter and received no response and we then called and spoke with [redacted] last month who agreed to pay this either by mail to this office or directly to the original creditor, Shortly afterwards a call was received from a third partyDue to privacy issues we are unable to discuss accounts with third parties without the consumers consentWe did not have consent and were unable to discuss it with this third partyNone the less we apologize for any inconvenience she may have experiencedOur client is the physicians group in the emergency room at [redacted] HospitalThey do their own billing and the hospital would only know of any balance due to them, not the emergency room physicianThis will confirm that her account with us is paid in full and no further communication will be made relative to this account.If he has any questions, he may contact Jeff Carson, Floor Manager, at ###-###-#### or me at [redacted] .Sincerely, MEBAdministrator

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has been minimally satisfied only after my husband and I have made several phone calls to this company Regards, [redacted]

The company is well below standards in my bookHad a problem with the health insurance and payment to the DrDue to secretary mistakesI wrote a review on G [redacted] and my cell locked up and there was no way to edit the reviewThe company has problems I will check my credit score, as I would advise all who deal with this firm in any way, and if I've received ANYTHING from Suburban Credit Corporation, as quoted """WE WILL DANCE WITH THE JUDGE!""" They individual who called started to act is if he was going to hit me over the phone, in other words, trying to strong arm me due to a mistake that was in no way caused by meI respectfully hung up on him and called his supervisorAnger problem it seemedMy lost is.measured in my time.dealing with the companyI called black and spoke with his supervisor Jeff C***, respectable yet I'd go no further

June 6, Dear [redacted] :In response to this consumers complaint thank you for bringing this to our attentionWe have removed her phone number from being called for Willie RobinsonWe have also researched our records and can find no previous request to not call that number for this consumerIt is our policy to remove such numbers when we are advised that such number is a wrong phone number and that is now done.If she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at [redacted] We hope this resolves this consumers complaint.Sincerely,

I called wanting to pay off a debtI had heard that sometime, when you pay off a debt, that debt is not removed from your credit fileI was looking for some information on the best way to get the debt removed and what that process looked likeThe man I spoke to gave me no name He told me we had ten minutes in order for me to pay or I couldn't make a paymentHe said that he knows nothing about removal and couldn't give me any informationHe then said I was trying to manipulate him into using not paying as leverage as to get an agreement for removalI asked to speak with some one who was willing to be more kind to me and his answer wasI'm fine, I'm talking just fineHe was extremely rude and pushyWhen I asked to speak to someone else he said his manager was standing there listening to him and what he was saying was okayWhen I asked to speak to him or her the phone was silent for over a minuteI was then transferred, finally, to someone elseI felt like I was talking to a gangster high school boyIt was really awful

November 14, Dear [redacted] : In response to this consumers complaint thank you for bringing her concerns to our attentionWe do confirm receiving payments totaling $in this office as well as an additional payment of $that was reported as paid to our client’s office on this chargeHer starting balance was $and her current balance is now $290.00.The creditor involved in this case is an emergency room physician groupOur notice references this groups name followed by the symbol @and names the hospitalWe are not collecting for the hospitalOur client reported the payment of $and our computer system credited this payment to her payment arrangement which is why no money was taken out for the last two monthsWe have suspended her payment arrangement and no further money will be automatically processed until she is satisfied with the authenticity of this accountIf she has any questions, she may call me or our floor manager, Jeff C [redacted] at [redacted] Sincerely, M.E.BAdministrator

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

August 4, 2014 Dear [redacted] ; In response to this consumers complaint thank you for bringing this to our attention. This consumer had also filed a complaint with the Consumer Finance Protection Bureau and we cannot find where we had responded back to the RevDex.com.... The creditor involved is not a hospital, rather a hospital based physician. Our records reflect that we did receive two phone calls from [redacted] on July 15, 2014. The only phone number the first representative would have supplied would have been to the doctor's billing office. On the [redacted] second call our representative, when informed that our client denied knowledge of our office, offered him to confirm the number and he declined. Upon receipt of this complaint an investigation was performed. As a result of this investigation our client confirmed that [redacted] 's account is paid in full, His account in this office has been closed accordingly. We have also composed a letter to him explaining the matter has been resolved and apologizing to him on behalf of all parties concerned for any inconvenience to him.Sincerely, M. B. Administrator

November 2, Dear [redacted] : In response to this consumers complaint thank you for bringing this to our attentionWe do acknowledge speaking with her in AugustThat has been our only telephone contact and during that call the representative agreed to accept $and advised her that it was ok to pay by mailPhone payments were discussed and she indicated that she was waiting for new checks to arrive and that she would start to mail her payments inAs of today no payments have been receivedIn the interim we have tried to reach her but our subsequent attempts were not successful.Contrary to her complaint, this account was not reported to [redacted] until October 28, and the conversation in August took place on August 19, Further, credit reporting decisions are made at the client level not the individual consumer level and our collectorshave no control over when and/or if an account gets reportedAs payments are made they will be reported to [redacted] approximately 15-days after receipt of the paymentWe hope this resolves this consumers complaint and if anyone has any questions, please fej free to contact Jeff Carson, Floor Manager, at ###-###-#### or me at [redacted] .MEB

SUBURBAN CREDIT CORPORATION FRANCONIA RD ALEXANDRIA, VA December 11, Case# [redacted] Revdex.com K St NW 10thFloor Washington, DC Attention [redacted] Complaint ID# [redacted] Dear [redacted] :In response to this consumers complaint thank you for bringing this to our attentionWe do acknowledge speaking with her on the 16th of NovemberDuring that conversation she advised our representative that she has not working and had no source of income to payShe stated that she was a studentOur representative reminded her that our records reflect speaking with her on two other occasions in which she stated that she would remit the payment to the office and when followed up promised to call the representative backShe denied those conversations and the representative advised her that he would make note of that and that ended the conversationShe subsequently called back and asked to speak with a supervisorHer call was transferred to a supervisor who logged her complaintShe felt that she was mistreated on the phoneOur supervisor listened to her complaint explained the debt and advised that the conversation would be reviewed with the collector and apologized if she felt that he did not treat her with respect, She advised the supervisor that she would file a complaint with the Revdex.com.All of our collectors go thru extensive training and are instructed to treat all consumers with respectShe did call back and complain and our supervisor did in fact review this call with the collectorWe do apologize for any misunderstandings and no further contact will be initiated by this office to this consumer, however the balance is still dueShe is welcome to call Jeff C***, Floor Manager, at [redacted] or [redacted] for information regarding a payment and/or payment arrangementsShe may also pay the original creditor direct by sending payment % [redacted] , [redacted] Manassas, VA [redacted] and her account # in that office is [redacted] We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C***, Floor Manager, at [redacted] or me at [redacted] Sincerely, MEB [redacted] Administrator

June 6, Dear [redacted] :In response to this consumers complaint thank you for bringing this to our attentionThe creditor involved is not [redacted] Hospital rather one of the hospital based physiciansOur records reflect that we did receive a phone call from *** [redacted] on April 21, and did return the call and left a message for him and received po call backWe then attempted to reach him unsuccessfully a few times and then we received another voice message on May 2, We called him back again and left another message and he returned the call and the matter has now been resolved.If he has any further questions he may call our Floor Manager, [redacted] at ###-###-#### or me at [redacted] We hope this resolves this consumers complaint.This is an attempt to collect a debtAny information obtained will be used that purposeThis is a communication from a debt collector

May 4, Dear ** ***:In response to this consumers complaint thank you for bringing this to our attentionWe are showing that we did speak with him twice on February 27, and he indicated that he spoke with our client who stated to him that we are unknownAccording to
our client they have not spoken to him and are very familiar with our representation of their practice and would not of made such a statement.Upon receipt of this complaint we consulted with our client who confirmed with this office that the debt in question was paid and they had not reported his payment to this officeWe have been representing this client for over ten yearsOur records are closed as paid in full and no further contacts will be made on this accountWe believe this resolves this consumer’s complaint and if he has any questions, he may contact Jeff C***, Floor Manager, at ###-###-#### or me at ***Sincerely,
MEB
Administrator

March 12,
Dear ** ***:
In response to this consumers complaint thank you for bringing this to our attentionWe have removed her phone number from being called for their sonWe have also researched our records and can find no previous request to not call that number for
this consumerThe number was removed when we did received a voice message from her March 4, advising us that it was a wrong phone number for him as it is our policy to remove such numbers when we are advised that a phone number is incorrect.If she has any further questions she may call our Floor Manager, Jeff C*** at *** or me at ***We hope this resolves this consumer's complaint,
Sincerely,MEB
Administrator

July 1, Dear ** ***:In response to this consumers complaint thank you for bringing this to our attentionThe creditor involved is not *** Health rather one of the hospital based physiciansOur records reflect that we did receive a phone call from ** *** on May 13, and
he wanted a letter which we mailed him on May 14, He then called us on June 4, and wanted a copy of the bill from the physician and he was told to submit a request in writing which we did receive on June , We then asked our client to supply us a copy of the original billThis bill has been received and it will be mailed out to him tomorrowIt was surprising that he registered this complaint as we have been working with him-If he has any questions he may call our Floor Manager, Jeff C*** at ###-###-#### or me at ***We hope this resolves this consumers complaint

September 22, Dear ** ***:
In response to this consumers complaint thank you for bringing this to our attentionThis consumer has never responded to this office by letter or call since this account was placed here for collections and our records reflect no contacts at all
with this consumerThis matter has not been reported to any consumer reporting agencies.We are closing our files in this matter and referring this account back to our client and she will not be contacted further by this office in regards to this debt.If she has any questions, she may contact Jeff C***, Floor Manager, at ###-###-#### or me at ###-###-####Sincerely,
MEB
Administrator