Suburban Credit Corporation

September 14, 2015Dear [redacted]:
In response to this consumers complaint thank you for bringing this to our attention. Please note that we are in fact responding timely as September 11, 2015 is the date this consumers complaint has been received. We did speak with her on August...

11, 2015. During this phone conversation she questioned Ms R[redacted] about what the debt is for. She explained that our client rendered services to her in an emergency room and these charges reflect the professional fees for the emergency room physician. We explained to her that she had been billed repeatedly by this office for the debt a few years ago. She requested additional information that we do not have in our computer system and we gave her our clients billing office number to request or verify any additional medical and/or insurance billing details.We are closing our files in this matter and referring this account back to our client and she will not be contacted further by this office in regards to this debt.
If she has any questions, she may contact Jeff C[redacted], Floor Manager, at [redacted] or me at: [redacted].
Sincerely,
M.E. B.
Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 16, 2015
Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. The phone number in her complaint for [redacted] is incorrect and goes to a company that does billing for radiologists. If she wishes to...

validate this account with our client the phone number for the doctors billing office is ###-###-#### and her account # is [redacted]. This consumer did receive a call back from a supervisor here on Friday when she called us and requested to speak with one and that call went to voice mail.Today another supervisor did call her and provide the above information and she called us back and advised that [redacted] is sending her a copy of the bill and she will investigate it upon receipt.We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at ###-###-####.Sincerely,
M. E. B.
Administrator

The company is well below standards in my book.
Had a problem with the health insurance and payment to the Dr. Due to secretary mistakes...
I wrote a review on G[redacted] and my cell locked up and there was no way to edit the review. The company has problems... I will check my credit score, as I would advise all who deal with this firm in any way, and if I've received ANYTHING from
Suburban Credit Corporation, as quoted """WE WILL DANCE WITH THE JUDGE!"""
They individual who called started to act is if he was going to hit me over the phone, in other words, trying to strong arm me due to a mistake that was in no way caused by me.
I respectfully hung up on him and called his supervisor. Anger problem it seemed.
My lost is.measured in my time.dealing with the company.
I called black and spoke with his supervisor Jeff C[redacted], respectable yet I'd go no further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been minimally satisfied only after my husband and I have made several phone calls to this company.  
Regards,
[redacted]

November 14, 2014
Dear [redacted]:
In response to this consumers complaint thank you for bringing her concerns to our attention. We do confirm receiving payments totaling $152.00 in this office as well as an additional payment of $100.00 that was reported as paid to our...

client’s office on this charge. Her starting balance was $542.00 and her current balance is now $290.00.The creditor involved in this case is an emergency room physician group. Our notice references this groups name followed by the symbol @and names the hospital. We are not collecting for the hospital. Our client reported the payment of $100.00 and our computer system credited this payment to her payment arrangement which is why no money was taken out for the last two months.
We have suspended her payment arrangement and no further money will be automatically processed until she is satisfied with the authenticity of this account. If she has any questions, she may call me or our floor manager, Jeff C[redacted] at [redacted].
Sincerely,
M.E.B.
Administrator

March 17,2014
Dear **. [redacted]:In response to this consumers complaint thank you for bringing this to our attention. We have removed her phone number from being called and any further communication will be done in writing. Reference her statement that she has asked for documentation...

that was not forthcoming; our records reflect that since 1996 we have honored her request for statements. Throughout these years she has periodically promised to pay accounts and as of today we can find no record of receiving any payments. We are sending her an updated list of her accounts and if she requests further validation of these accounts they will be validated.If she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at ###-###-####. We hope this resolves this consumer’s complaint.Sincerely,

SUBURBAN CREDIT CORPORATION
[redacted] RD
14pt;">ALEXANDRIA, VA  22310
 
November 22, 2016                                                         Reference#: [redacted]
           
Revdex.com
1411 K St NW 10th Floor
Washington, DC  20005
 
Attention:  [redacted] A        Complaint ID# [redacted]
 
Dear Mr [redacted]:
 
Thank you for bringing this consumers concerns to our attention. Attached is our most recent letter to her explaining the nature of these accounts, where they are from, and steps that she can take to resolve these accounts if she is not the correct consumer.  In general when a consumer is treated at a hospital; the ancillary providers, i.e. emergency room physicians, pathologist, radiologists, etc... are not the custodians of the patient’s medical records, rather the facility/hospital is. When a consumer wishes to review these records they are referred back to the custodian of the records whom will advise the ancillary providers if an error was made and provide a letter to the consumer. Rather than respond back to this office she has filed a complaint with the Revdex.com.
 
We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at ###-###-#### or me at ###-###-####.
                                        ...⇄
Sincerely,
 
 
M. E. B[redacted]
Administrator
 
This is an attempt to collect a debt.  Any information obtained will be used for that purpose.  This is a communication from a debt collector.”
Tell us why here...

SUBURBAN CREDIT CORPORATION 6142 FRANCONIA RD ALEXANDRIA, VA 22310
December 11, 2015
Case# [redacted]
Revdex.com 1411 K St NW 10thFloor Washington, DC 20005
Attention[redacted]Complaint ID# [redacted]
Dear [redacted]:In response to this...

consumers complaint thank you for bringing this to our attention. We do acknowledge speaking with her on the 16th of November. During that conversation she advised our representative that she has not working and had no source of income to pay. She stated that she was a student. Our representative reminded her that our records reflect speaking with her on two other occasions in which she stated that she would remit the payment to the office and when followed up promised to call the representative back. She denied those conversations and the representative advised her that he would make note of that and that ended the conversation. She subsequently called back and asked to speak with a supervisor. Her call was transferred to a supervisor who logged her complaint. She felt that she was mistreated on the phone. Our supervisor listened to her complaint explained the debt and advised that the conversation would be reviewed with the collector and apologized if she felt that he did not treat her with respect, She advised the supervisor that she would file a complaint with the Revdex.com.All of our collectors go thru extensive training and are instructed to treat all consumers with respect. She did call back and complain and our supervisor did in fact review this call with the collector. We do apologize for any misunderstandings and no further contact will be initiated by this office to this consumer, however the balance is still due. She is welcome to call Jeff C[redacted], Floor Manager, at [redacted] or [redacted] for information regarding a payment and/or payment arrangements. She may also pay the original creditor direct by sending payment % [redacted] Manassas, VA [redacted] and her account # in that office is [redacted].
We hope this resolves this consumers complaint and if anyone has any questions, please feel free to contact Jeff C[redacted], Floor Manager, at [redacted] or me at [redacted]
Sincerely,
M. E. B[redacted]  
Administrator

June 6, 2014
Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. We have removed her phone number from being called for Willie Robinson. We have also researched our records and can find no previous request to not call that number for...

this consumer. It is our policy to remove such numbers when we are advised that such number is a wrong phone number and that is now done.If she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at [redacted]. We hope this resolves this consumers complaint.Sincerely,

May 4, 2015
Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. We did speak with [redacted] on March 18, 2015. We advised her that we invoiced her son on February 13, 2015 at the address he provided which was a PO Box and no mail was...

returned. Only one phone call was made and her son paid it right away. She stated that that address was over a year old and that this should not have been in her son’s name but theirs. We told her that her son was an adult at the time of his visit and neither she nor her husband was listed as responsible parties for this debt.Our collectors are trained in all aspects of the FDCPA. Threatening consumers in such a manner has not been nor will it ever be tolerated in this office. The collector involved is an experienced collector with no history of receiving complaints.We believe this resolves this consumer's complaint and if she has any questions, she may contact Jeff C[redacted], Floor Manager, at [redacted] or me at [redacted].Sincerely,
M.E.B.
Administrator

November 2, 2015
Dear [redacted]:
In response to this consumers complaint thank you for bringing this to our attention. We do acknowledge speaking with her in August. That has been our only telephone contact and during that call the representative agreed to accept $22.00 and advised...

her that it was ok to pay by mail. Phone payments were discussed and she indicated that she was waiting for new checks to arrive and that she would start to mail her payments in. As of today no payments have been received. In the interim we have tried to reach her but our subsequent attempts were not successful.Contrary to her complaint, this account was not reported to [redacted] until October 28, 2015 and the conversation in August took place on August 19, 2015. Further, credit reporting decisions are made at the client level not the individual consumer level and our collectorshave no control over when and/or if an account gets reported. As payments are made they will be reported to [redacted] approximately 15-30 days after receipt of the payment.
We hope this resolves this consumers complaint and if anyone has any questions, please fej free to contact Jeff Carson, Floor Manager, at ###-###-#### or me at [redacted].M. E. B

Review: I have asked repeatedly for an update of my account(s) to which I have been denied on several occasions by [redacted]. I have asked to be contacted by anyone other than [redacted], as he is rude, inconsistent and unprofessional when contacting me and never able to provide any requested information. [redacted] has repeatedly stated to me on the phone that he will not, and does not have to provide an accounting to me.Desired Settlement: I would like a DETAILED accounting of each charge I have been been consistently paying on for several months. For each account, as well. [redacted] will not advise me as to how much I need to pay. Nor how much I have paid up to this point. [redacted] is not willing to provide any information to me, about my own account.

1. Accounting of ALL charges.

2. Service dates - on all accounts

3. Amount paid - on all accounts

4. Amount due - on all accounts

Review: Trying to get things on my credit report verified. Call the company and spoke with [redacted]. All he was concerned about was me paying the bill. I told him I never received anyting from his company. I asked him to send me proof of the bills, he had the wrong adress. He was more concened about making payment arrangements instead of sending me proof of the bills. The bills were sent but before I even received them he called me at work to set up arrangements. I mentioned I didn't get the bills as of that day. I just got the bills in the mail on Friday 9/6/13. I called him today 9/9/13 and told him he sent me one of the bills I asked bout and another one that wasn't requested. I was looking for 2 separate ones for 88.00 each that are listed on my credit report. I received in the mail only one for 88.00 and another one for 219.00 (that was taken care of ). When I called all he was concerned again about was payment arrangements. I told him repeatedly that I didn't get both bills I asked about. He said he can't send them out individiually, then why did I get two different bills. I kept trying to tell him that I wanted proof of the other one before I set up arrangements, he was only concerned about the funds, nothing else. He said I had to wait 30 days more for the other bill to come. This is unaccpetable.Desired Settlement: proof of debt with both bills. no contacting me at work until I receive them.

Business

Response:

October 1, 2013Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention, Our records do confirm the two conversations referred to in her compliant. [redacted] was correct when he informed her that our system does not separate accounts for the purpose of mailing collection notices. Our computer system is designed to consolidate accounts for the same consumer and most of our letters reflect the consumer’s total balance. In fact, the first notice that we send is the only letter that will only show one specific account. Reference her question regarding why she received a bill for $219 and $88.00; it was due to the fact that at the time of mailing the accounts were not linked together. One of her $88.00 accounts did not automatically link with her other two accounts. We have since combined all three of her accounts into one 'link group” to prevent multiple calls from being made in one day. Our policy is that we only reissue a first notice when it is returned by the post office. We have made an exception for her and she should be receiving three first notices, one each of the three accounts she owes, this week.The conversations that she refers to in her letter were not the first contact we have had with her in regards to these accounts. We have previously discussed these with her with no resolution. Her complaint to you and the conversations with [redacted] were the first indication that she is questioning the validity of these accounts. We have placed another thirty day hold on her accounts to allow her to conduct her investigation. If she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at ###-###-####. We hope this resolves this consumer's complaint.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:They aren't addressing the way they handle people that call them to ask about stuff on their credit report. They are only concerned with collecting the funds. I was validating stuff on my credit report which I repeatedly told him. Why is it taking so long to get a response from them in regards to my complaint. I'm not going to set up arrangements until I get proof that they belong to me. Which is what I told him. I was sent the incorrect stuff when I called the first time, and the only concern is paying the bill nothing more. I understand they have a job to do but, they need to be a little more respectful. I know when you request proof or validity of a bill they are supposed to send it to you not give you a hard time.I can attach everything they've sent to me. When you tell them they sent it to the incorrect address they don't care.

Regards,

Business

Response:

April 28, 2014Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. In reference to her issues; our collectors are trained to treat all consumers with respect.When consumers question an item on their credit report we explain who the original creditor is and when the services were rendered (if a medical account). We try to help the consumer understand the account and yes we do explain why the debt needs to be paid. If a consumer ASKS for an original copy of an account we then ask our client to supply us with the same. If it is a medical debt we then ask the consumer to make their request in writing. After her first complaint was received, we then, as stated in our response, sent her first notices on all three accounts. These notices contain the FDCPA language that provides the consumer with the opportunity to dispute the account and to request a copy of the bill from the original creditor. She has never verbally nor written this office asking us for an original copy of the account. We have supplied her multiple times with different notices from this office. If she would like to see an original copy from the creditor she may either send us a written request by mail, fax or in person or she may contact the original creditor herself. Our fax number is ###-###-####.Thank you for bringing her additional concerns to our attention and if she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at ###-###-####. We hope this resolves this consumer’s complaint.Sincerely,

I called wanting to pay off a debt. I had heard that sometime, when you pay off a debt, that debt is not removed from your credit file. I was looking for some information on the best way to get the debt removed and what that process looked like. The man I spoke to gave me no name. He told me we had ten minutes in order for me to pay or I couldn't make a payment. He said that he knows nothing about removal and couldn't give me any information. He then said I was trying to manipulate him into using not paying as leverage as to get an agreement for removal. I asked to speak with some one who was willing to be more kind to me and his answer was. I'm fine, I'm talking just fine. He was extremely rude and pushy. When I asked to speak to someone else he said his manager was standing there listening to him and what he was saying was okay. When I asked to speak to him or her the phone was silent for over a minute. I was then transferred, finally, to someone else. I felt like I was talking to a gangster high school boy. It was really awful.

Review: To date I have received two phone calls from Suburban Credit Corporation via my employer's satellite office in [redacted], Virginia attempting to collect on a debt that I have not incurred. I spoke at legnth with the initial customer service represenative and she concurred that I was not in fact the [redacted] that they were looking for and that they do not even do collections for the state in which I reside (Kentucky). I informed them that the contact number they used was a business phone for our office in [redacted], VA and was told that it would be removed from their system and she appologized for the error. Today I received a call from [redacted] at my employer's main office in Cincinnati where I physically work. I again reiterated the details of my prior conversation with her firm stating that I am not the [redacted] that they are looking for and informed her that I had been told that the matter had been resolved. **. [redacted] did not realize she was calling my place of business and said this was the contact information that they had. I again asked them to remove my information from their system.Desired Settlement: I do not want to receive any more phone calls at my place of employment to collect on a debt that I have not incurred.

Business

Response:

September 19, 2013

Dear **. [redacted]:

In response to this consumers complaint thank you for bringing this to our attention. On August 26, 2013 we did speak with her and removed her phone number.

We hope this resolves this consumer’s complaint.

Sincerely,

Review: This company continues to call me after I told them this is the wrong number. They call me asking for [redacted]. I have told them that this is the wrong number. Now when I answer and hold for someone they hang up. I do not owe any money to Surban Credit nor any of their clients. This has been going on for months.Desired Settlement: I want them to stop calling me.

Business

Response:

June 6, 2014Dear [redacted]:In response to this consumers complaint thank you for bringing this to our attention. We have removed her phone number from being called for Willie Robinson. We have also researched our records and can find no previous request to not call that number for this consumer. It is our policy to remove such numbers when we are advised that such number is a wrong phone number and that is now done.If she has any further questions she may call our Floor Manager, [redacted] at ###-###-#### or me at [redacted]. We hope this resolves this consumers complaint.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] - I never received any loan or credit from this company, please present the agreement between us bearing my signature or remove this right away.

I just reviewed my credit report and couldn't believe my eyes. I'm trying to purchase a new house as well as a promotion at work. However, when they reviewed my credit they denied me because of this inaccurate account with Suburban Credit Corporation.. I looked deep into my records (I keep track of everything) and I cannot find anything showing acceptance of this account or ownership. I requested they provide me with documentation on this account both 45 and 90 days ago. As a result they sent me nothing , and that proves nothing to show ownership.

At this point this account is actually preventing me from obtaining our house as well as my promotion and as a result preventing me from putting food on the table or a roof over my children heads. This account is completely inaccurate and those inaccuracies should not be showing on my report. I disputed them on my credit report 3 times and yet they still remain. They have resulted in repeated denials of credit, lost opportunity to receive credit, economic loss, damage to my reputation, loss of self-esteem, invasion of privacy, interference with my normal and usual activities, and emotional distress. This will not be tolerated any longer.Desired Settlement: consider this defamation and I want this removed from the 3 credit bureaus.

Review: Yesterday, I received a bill from a bill collecting agency for a hospital visit from last summer. I recall paying what the insurance did not cover and then yesterday received a bill from Suburban Credit Corporation for $86.72.

I called Suburban Credit Corporation this afternoon to find out what the bill was from and they said a hospital visit from last summer. I called the hospital to verify this bill and they confirmed that I do not have an unpaid bill, nor had they heard of Suburban Credit Corporation. They referred me to their physician services to check that I did not have an unpaid bill with one of their doctors. Physician services confirmed that I do not have an unpaid bill and also had not heard of Suburban Credit Corporation.

I called the bill collecting agency back to tell them that the hospital nor physician services has heard of them and that neither said I have an unpaid bill. They told me I called the wrong number and wanted to give me their number and I questioned why I should trust the number they are giving me when I called directly who they say I owe a bill with. They then got hostile with me and told me they were not playing games with me and would put me down as refusing to pay my bill.Desired Settlement: I am attempting to find out if this is a legit bill that I owe someone or if this is a scam. I do not feel that Suburban Credit Corporation gave me any info about the bill I owe and would not tell me about the number they were referring me to, rather they got hostile.

As I previously stated, I spoke with both the hospital and their physician services and neither had any record of an unpaid bill nor had they heard of Suburban Credit Corporation.

Business

Response:

August 4, 2014Dear [redacted];In response to this consumers complaint thank you for bringing this to our attention. This consumer had also filed a complaint with the Consumer Finance Protection Bureau and we cannot find where we had responded back to the Revdex.com. The creditor involved is not a hospital, rather a hospital based physician. Our records reflect that we did receive two phone calls from [redacted] on July 15, 2014. The only phone number the first representative would have supplied would have been to the doctor's billing office. On the * second call our representative, when informed that our client denied knowledge of our office, offered him to confirm the number and he declined. Upon receipt of this complaint an investigation was performed. As a result of this investigation our client confirmed that [redacted]'s account is paid in full, His account in this office has been closed accordingly. We have also composed a letter to him explaining the matter has been resolved and apologizing to him on behalf of all parties concerned for any inconvenience to him.Sincerely,M. B.Administrator