Suburban Propane, L.P.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for bringing your concern to our attention. We are sorry to hear about the issue you are experiencing with Suburban and the fees you are being charged. Unfortunately, we are not affiliated with Suburban Propane. We do not conduct business nor are we working in any partnership with...

Suburban Propane.  
Our recommendation is that you review the rental agreement you have with Suburban to make sure those charges are being assessed according to the agreement/contract in place. If, you do not have an agreement or a contract, we recommend that you contact your closest Suburban dealer and ask for the charges to be waived. The best way to resolve these issues is to speak with a representative of the company and to explain your situation.
 
Again, these are simply recommendations based on our general knowledge of the Propane Business.
It’s important to keep in mind that every company operates differently and have their own governing rules in place to manage their business. We do not know what your previous company sale to Suburban Propane included. More often than not when these acquisitions are made the new company adds the previous company’s account base to its existing customer base and requires customers to follow Suburban Propane policies and procedures. We don’t know if in fact that is what happened in your situation but there’s is only so much info we can give you in regards to other organizations.
We hope I was able to steer you in the right direction with your complaint.
          
If you have any further questions or comments regarding this matter, please feel free to contact me directly:

Tank was picked up on 7/21 Account is terminated with zero balance.

We would like to resolve this matter as quickly as possible and are waiting to receive the certified letter to do so.

The CSC manager spoke to the customer and resolved her concern to her satisfaction.

The manager contacted the customer and they discussed his concerns and came to a mutually agreed upon resolution.

Suburban has adjusted the customers price per gallon to $2.59 for the period of one year as well as a reduced Tank rental fee and removal of the Saftey Practices and Training fee. We have determined there is no basis for additional relief to be granted.

The manager spoke to the customer and explained our under ground tank policy and the market conditions which took place this past winter resulting in higher selling prices. The customer is still interested in changing suppliers without digging up the tank or restocking fees, the manger offered to have the competitor contact him directly to make the tank transition with them.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer stated in their rejection they consider this matter closed, there is nothing else Suburban can do that we have not already done, the account is closed with a zero balance.

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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The matter has been resolved to the customers satisfaction.The balance is zero, refund processed and account terminated.

Please send the certified letter to the Attention of [redacted]  [redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We credited the customer the 9.6 gallons from the 120 tank and charged him $2.299 per gallon for the35.4 gallon differential. The balance after the credit is $81.38 which we offered to split up payments on a budget for him. As it stands we have provided free service and a reduced gas rate for the...

customer.

I am rejecting this response because:
I have sent many letters, death certificates and notorized letters and still have not hear any reasonable resolution to this matter.

It has been confirmed that Suburban did in fact, agree to lock the customer into a price per gallon of $2.59 for a period of one year. The customer was initially invoiced an incorrect Price per gallon, but that has since been corrected. Suburban also agreed to a one time reduction of tank rental and...

one time removal of the Safety Practices and Training Fee in the interest of customer retention. The customer signed an Equipment Rental and Propane Purchase Agreement on July 21, 2011. The agreement sets forth the annual tank rental fee of $60.00, plus tax. Furthermore, our records confirm that Suburban's Terms and Conditions mailing was sent to the customer  Oct. 22 2013. Suburban will remove the late fee of $ 0.75 which brings the account balance to $336.40 due and owing. We have concluded there is no basis for further relief  to be granted.

The manager spoke to the customer and their tank will be removed next week.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.