Suburban Propane, L.P.

The tanks have been removed

I am rejecting this response because: a match is a match, and a promise is a promise I was not told up front that the quote from *** Propane would not be exactly matched If I had known that the bill would be more than what *** quoted, I obviously would have switched to *** since they had the cheapest price I gave you a chance to match their price to keep my business, and you promised you wouldNow that you have deceptively retained my business, you want to go back on your word I do not accept this The quote we received from *** Propane is $326.00, and that is what I agreed to pay and not a penny more

The manager spoke to the customer and explained our under ground tank policy and the market conditions which took place this past winter resulting in higher selling pricesThe customer is still interested in changing suppliers without digging up the tank or restocking fees, the manger offered to
have the competitor contact him directly to make the tank transition with them

*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
with Suburban Propane called and apologized which I accept. The tank has been picked up and I have been assured that the refund will be forthcoming shortly. I asked *** if one (1) month is an appropriate amount of time to wait for the refund and he assured me it was. I will wait until August 23, to see if the refund arrives. Thank you Revdex.com for your help in this matter. It is greatly appreciated

Complaint: ***
I am rejecting this response because:
We called the electrician because we had no hot waterHis correcting of an improperly installed electrical hodid not cause the problem
Regards,
*** ***

I accept the termsAs of 8/27/I have had all issues resolvedThank you Revdex.com and Suburban Management Team

I am rejecting this response because: I want to get paid for the unused gas in the tank and not just get a creditI have no intention of doing business in the future with this company so a "credit" will be uselessThey need to pay for the gas

Several attempts to reach the customer have been made unsuccessfullyA message has been left to call the manager *** *** on her cell phone
It has been concluded that the tank was a special order purchased to sell to customer in 2004, the tank was set but not billed to the customer,at least under this accountThe tank is more than years old, with a depreciated value , the manager recommends conceding tank ownership , relabeling tank as customer owned , and getting an updated signed customer owned tank agreement and removing tank rent from customers profileWe will take these actions when the customer calls back and we can confirm the customer will sign an updated agreement

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The tank pick up is scheduled for August 29th and a credit will be issued at that time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is unfortunate that it took this long for the company to see the obvious
Refund should be sent to the same address they are picking the tank from!

I am rejecting this response because: there is nothing on the bill that states that this was a tank rental
Nevertheless, they have reportedly cancelled the charge They still don't deserve to be in business but I will accept closure of the complaint I appreciate the assistance of the Revdex.com

The manager has talked to the customer. The tank has been picked up and we arranging for a refund to be issued immediately.

A refund was processed on the 19th of August and should be received within days.

The customer called reporting they had not had hot water, a technician was in the area and stopped by the residence. The customer told the technician they had the unit re-wired  by an electrician because they were selling the house, and had not had hot water since. The technician determined...

something had been shorted out and let them know we do not do warranty work for [redacted] He gave them the name of a warranty contractor and also called the contractor to let them know what what the issue seemed to be. The contractor found the transformer and module board had been shorted. they ordered parts and [redacted] sent the first part ( a transformer) and it did not arrive and had to send another. Then they sent the module board, they would only send one part at a time. [redacted] covered the parts under warranty, but does not cover the labor. The charges in question are for the travel and labor of the warranty service contractor. Suburban is not a warranty service contractor for [redacted]. The dispute should be with [redacted] , not the contractor or Suburban.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Good Afternoon! I am responding to the above case number for [redacted]. We have scheduled the tank to be removed from his property on Monday 10/27as long as there are no unforeseen circumstances and will credit him back the gallons and refund him the propane credit and...

$7.69 credit he already had.

The customer was billed a tank rental in error, it has been removed and there is zero balance and the account is terminated. We apologize for the error and inconvenience.

This situation has been resolved with the customer.

An attempt was made to contact the customer, his contact number does not offer an option of voicemail so an email was sent to the customer.
Our documents show the tank was picked up on 6/25/14 amd at that time fuel remaining in the tank was 35% (175 gallons). We so not typically credit fuel...

remaining due to the expense associated with pump out and restocking , however it has been authorized to credit the customer for the remaining fuel. In addition the late fees have been credited  associated with the 1/2/14 delivery and the rental fee generated 6/14/14.
With all credits applied the remaining balance is $ 63.02
The CSC manager would greatly appreciate the opportunity to discuss this issue with the customer, and can be reached at [redacted] ( [redacted])