Suburban Propane

We used your service one yearWe paid for the serviceWe then notified your company that we no longer wanted you to perform serviceFor the past years your office has called and sent billsWe have repeatedly advised that we did not authorize you to perform serviceI have faxed, emailed, and calledYou continue to bill meYour latest email stated that you would waive the interestI refuse to pay for a service that I specifically requested that you not perform and a service that I have not authorized you to perform

On or around I contacted O' Connor & Associates to inquire as to why they failed to attend my real estate tax protest hearingAt that time, the representative advised that they cannot go to every hearingI then advised O' Connor & Associates to cease representing me (in fact, O' Connor & Associates settled a lawsuit filed by the *** *** for $800,
Each year I contact O' Connor & Associates to demand that the cease representing me, yet they continue to do so and bill me
If O' Connor & Associates fails to immediately stop representing me and fails to waive all claimed owed fees, I will next file a complaint with the *** *** ***’s office
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The company has conducted fraudulent services, sent bogus invoices with c***med services that has no evidence of ever being delivered Falsified contract, that has questionable termsAnd Patrick O'Conner is using that to file leritless suits

This cokeeps billing me for a service I did not request This is a scam they said I did not call to stop I called and have written them letters The city of Fort Worth said the company's so called service was a scam as well

On our behalf we asked them to represent us to protest our property tax evaluationThe protest was filed by Oconnor and I submitted information to Oconnor and associates to be able to file the protest and the last information I sent was on July 6thOur hearing was scheduled for July 16th, but Oconnor says they did not get the documents until July 19th which was after the hearing*** has dismissed our protest due to Oconnor not showing up for the hearing
We were never sent any information or account information about this even though it was requested or times
This *** cost us over a thousand dollars a year in taxes alone

Oconnor and associate are defrauding everyone with their so called tax reduction First, I joined but did not know the contract auto renewedI called an canceled the contract but they kept sending me bills every year

They were paid for services but can no longer find the payments, and they represented me in without my authorization

I contacted O'connor & Associates to protest my property tax assessmentI sent all the paper work and agreed to pay back 40% of whatever gets reduced in the property taxI delegated and handed over all the paper workThe agreement is that lawyer/representative from O'connor & Associates will attend the scheduled protest with the officer and update me with the outcomeI handed over all the paper work and delegation to represent me on the scheduled protest appointment time (6/21/2017)No one from O'connor & Associates showed up and the county officer dismissed the protest and fixed the assessment price which is way higher than the market valueI called them several times after this and they told me that O'connor & Associates will investigate and get back to meI didn't hear anything from them from last and half monthsBecause of their bad planning I am impacted and have to pay higher property taxes for the rest of the life

Suburban Propane out of Jeffersonville, IN delivered propane to my home while I was gone When I saw the bill and saw that I was charged per gallon, I was shocked The state average is per gallon This season was supposed to have lower heating costs When the office was contacted I was told by a representative that we should have locked in a price per gallon of during the summer, and that the cost would not be changed The respresentative's reason was that we were long time customers and that we had not used as much this season, so the price per gallon was higher When I asked to speak to the manager, I was told he was out doing repairs and was not in the office I left a name and number for his return at the end of the day, and I was told that he may not return at the end of the day The typical run around, so that the manager doesn't have to speak to negotiations in price I will not be receiving propane from Suburban in the future When the representative was told this, she said that other companies used lower quality propane, and that I wouldn't receive that same high quality This was a poor excuse to rip off customers! Our government should control companies who price gouge it's customers

This place is absolutely terribleWe used them for their Harvey Tax Relief Program and the service was absolutely terribleThey reviewed my tax information and told us we would be getting around $17K back and would be charged a fee of $and the process would take no longer than three weeksWe finally received our documents from them to submit to the *** and our return dropped from $17K to $4,yet they still charged us a fee of $Out CPA could have done much better than these crooks and if we had known we would have had to wait three month we would have just used our own CPAWe lost everything in Hurricane Harvey and really needed the money they said we would be receiving by using them and doing a amended tax return

We signed up to have O'Conner and Associates try to reduce our taxes in Since that time we have heard nothing from themSuddenly this year, we received a bill for services we did not ask forApparently unbeknown to us O'Connor and associates auto-renew their contract each year
We have called to complain and were told that we just had to pay

The company has conducted fraudulent services, sent bogus invoices with c***med services that has no evidence of ever being delivered Falsified contract, that has questionable termsAnd Patrick O'Conner is using that to file leritless suits

On or around I contacted O' Connor & Associates to inquire as to why they failed to attend my real estate tax protest hearingAt that time, the representative advised that they cannot go to every hearingI then advised O' Connor & Associates to cease representing me (in fact, O' Connor & Associates settled a lawsuit filed by the *** *** for $800,
Each year I contact O' Connor & Associates to demand that the cease representing me, yet they continue to do so and bill me
If O' Connor & Associates fails to immediately stop representing me and fails to waive all claimed owed fees, I will next file a complaint with the *** *** ***’s office
*** ***
*** *** *** *** ** ***

Do not use this company for your tax protest! I was stood up at my tax hearing after I confirmed with O'Connor that they had everything they needed and they verified the time of my hearing and the name of my representative I was alone and grateful that I am smart enough to have been somewhat prepared They committed fraud and violated deceptive trade laws by not showing up

You need to avoid these people like the plague They have you fill out a multi page questionaireThen you never hear from themThey send you a bill for $and say they saved you approximately $They do not provide any evidence that they presented your case or attended the tax hearingThey don't stop trying to collect their $and they never send any evidence that they lifted a finger on your behalfRight now it is a standoffI'm not paying them for services not provided and their debt collector can go pound sand because I will go court firstSTAY AWAY FROM THESE PEOPLE

They were paid for services but can no longer find the payments, and they represented me in without my authorization

Oconnor and associate are defrauding everyone with their so called tax reduction First, I joined but did not know the contract auto renewedI called an canceled the contract but they kept sending me bills every year

BewareYou can never get rid of them

O'Connor and Associates has appealed my taxes for the last 7-yearsThey do an okay job and have saved us moneyOur current property valuation is less than it would be if we'd never hired them.That said they do not know our area wellWe live in AustinIF I had access to the MLS and were not afraid of public speaking I think I could do a better job because I know the neighborhoods that comps are taken from wellIf I did the appeal myself I would save the fee they charge which is 50% of the tax savingsI have made the decision it is not worth my time so I hire them to do itThey save me 50%I do not understand people's complaintsThey must not have read the contractIt is very short and clearThe contract we signed states that it renews every year unless we notify them otherwiseI recollect that the contract changed about years ago to make that more obvious

Revdex.comRE: ID# ***Too Whom It May Concern:Ironically, Ms*** called and spoke with MrB*** this Tuesday, March 13. MrB*** informed Ms*** that he had indeed sent the requested assignment
back to her mother on March 2. We have a policy at Kemp & Associates whereby, we return recently signed assignments if there is a major disagreement shortly after the execution of said contract. This situation fell under this category.All the above having been said, the case in question is unique. Most cases we work on involve missing or unknown heirs who are not aware of the decedent’s estate. Likewise, the estate attorney generally has no idea of the genealogy surrounding the case. In this matter we were informed that the estate attorney found a family bible which included names and addresses of a few potential heirs. Kemp & Associates has no desire to contact heirs who are aware of this estate. We are, however, in contact with the estate through our attorney and we have moved forward with a large number of heirs (specifically within the opposite moiety of Ms***). The following message was sent to Ms*** from this office on March 13, 2018.“Thank you for your telephone call this morningPer our conversation, please find attached a copy of the Assignment and POA that was sent to us by Ella ***The original was received by us on 02/27/18, and was returned to Ms*** via the US Postal Service on 03/02/as you requestedPer our previous discussion, the assignment Ms*** signed and returned to us along with your POA is considered null and voidAs I mentioned, no further action will be taken by Kemp and Associates on behalf of Ms*** with regard to the Estate of *** ***.”Please accept our apology for any misunderstanding this situation may have caused. We are no longer representing any interests of Ms***, although she may well benefit from the genealogical information we share with the estate. Please feel free to contact me directly if you have any questions.Sincerely, Daniel *M***VP/COO