Suburban Propane

Patrick O'Conner & Associates LP (PO) was hired in to represent me with the *** *** *** *** *** *** *** in trying to reduce my property taxes They did so and I paid for the services Following the service provided I notified (PO) that I no longer wished their services I sent a letter to *** notifying them of the same Yet, PO ignored my direction Their agreement is an unfair agreement - it states that if they do not agree to cease services for me, that they are entitled to continue to provide services to me and b*** me I have notified them many times They contacted me in Oct and demanded money from me for services that they did not perform Some of the properties I no longer own They bullied me They demanded more money I refused Now they are threatening lawsuits against me and my wife My wife NEVER had anything to do with PO

They contacted me by phone to use them to protest my taxesThey sent me documents to sign and returnBefore signing up with them another company came along that had a better dealI signed and returned the document to the new companyBoth companies sent me a billOne for $and O'Connor & Associates $I paid the $For over a year O'Connor & Associates has hounded me for the $
I explained to them multiple times why I would not be paying them anything
I let the other company know that O'Connor & Associates are claiming they worked this claimThe other company wrote this:
"It is no secret that TAD has been struggling with their data ever since their software conversion
O'connor "may" have worked this accountIf so, TAD should have disallowed my protest, settlement and waiverTAD did notWe absolutely worked this accountTherefore, our reduction is legitimate
The stink of the situation is that O'connor could say the same thing
We will t

I rated these *** star only because there were no negative stars availableWe never contracted with them for services but they still managed to hijack our protest hearings in *** AND *** ***When we attended our *** hearing we saw that the property was listed under "O'Connor & Assoc"AND not only did they usurp our listingthey rescheduled and then didn't show up It was a miracle that we were able to get a 3rd rescheduled hearingYet we still had no info about who they were and how they hijacked our hearingsThe following month we contacted *** *** *** ***because we had been waiting for a hearing date and were told that the date had been scheduled and had already past, that these snakes hadn't shown up so we were outta luck no reschedule and when we demanded to see the documents that authorized these folks they could not be producedToday, like a gift form heaven, we were contacted by email by a representative of the company stating that if we wanted them to represent us AGAIN in *** we needed to provide the signed contract because they had no contract on file!! SO I *** them and found they had been sued by the state in for doing this exact same thing in *** and *** Counties!! They settled, paid a big fine and restitutionBut it must have been a successful formula because they keep using it they clearly haven't reformed at allWe will be contacting the agencies mentioned the *** *** article

O'Connor & Associates was engaged to protest my RE property taxes with Fort Bend County Appraisal District O'Connor & Associates did not utilize its best efforts to reduce the taxes Apparently, O'Connor & Associates utilizes automatic contracts, yet does not send correspondence to its account owners The Firm stated that they lowered my RE property taxes, but provided no documentation, and then charged interest for on a bill totaling $ I sent O'Connor & Associates a letter dated 4-22-notifying them to cancel my account Despite receiving notification, O'Connor & Associates failed to notify Fort Bend County Appraisal District that they were no longer representing me As a result, I cannot protest my 2017-property taxes The fact that the firm utilizes auto renew contracts, then provides no notifications, other than marketing materials, and then sends account owners a bill for work that they did not do is unacceptable

I hired O'Connor & Associates to protest my Property Tax Valuation on my behalf I hired them last year to attend my ARB hearing, which they didn't resulting in my having a higher value than I should have last year They apologized and offered their services free of charge this year I was going to be out of town for the ARB hearing, so I went ahead and let them do it because they say they are the experts
We had a very low comp on our street sell, and 15/homes on my street filed protest with *** *** of those homes used O'Connor, me included Of the homes protesting, so far are settled All received significant value reductions except for me and one other homeowner My home is now valued higher than many of the similar neighboring homes that received significant reductions
I called *** *** to get their evidence packet that they gave to O'Connor and I asked for any documents O'Connor turned in as evidence at my ARB hearing I was told that O'Conn

Revdex.com spoke with the business. This vehicle was sold "As-Is" the state inspection was up to date. The business does not sell vehicles with a passing inspection sticker unless the vehicle would pass inspection. The customer was unhappy with work they had to have done to the vehicle but took the vehicle...

to a different location. After finding this put the business offered the customer free services similar in the price amount spend for the work done.

Regarding case [redacted] with Mr. [redacted]. I have spoken to the parties involved here in my end. The following is our recount of the situation, as factual to my knowledge as possible.
34, 34); font-family: Arial, Helvetica, sans-serif;">
Mr.[redacted] brought his vehicle in for a recall repair. He had admitted to having previous issues with the vehicle. He did not let us know at that time that he had attempted to fix the concern himself by, and that the issue continued after that point. Mr. [redacted] was hoping that the recall would fix his concerns.
We did not damage his vehicle. Upon removal of the parts per the recall, the improper prior repair caused further damage requiring additional parts not covered under the manufacturer recall. We showed Mr. [redacted] the damage that was done to the column, he admitted to performing the drilling and damaging the vehicle himself. We provided him with a quote. Mr. [redacted] approved the repair on a payment plan due to his financial situation  We provided him with a loaner vehicle while the required part was being ordered and installed. Upon picking up, there was a discrepancy in the quote. Mr. [redacted] stated he was only quoted the part and not the labor. He stated he was only able to pay the $180.00 plus tax for the part, but wouldn't have the funds to do so for approximately a week. Due to his explained financial situation, we agreed to the $180.00 plus tax for the part alone, and would absorb the cost of labor. We obtained a credit card authorization form and permission to charge his card at a later date when the funds are available and delivered his vehicle in working condition.
To the best of our knowledge, this solution was agreeable on all parties. We agreed to charge the amount that Mr. [redacted] claimed we originally quoted to repair damages to his vehicle that he performed himself/had performed elsewhere.
We did not damage his vehicle, and performed all repairs as authorized.
We are not going after Mr. [redacted] for a mechanics lien, and did not threaten that.
We stand behind our original, and agreed upon by Mr. [redacted], solution of the cost of the part only, to be paid at a later date when he has the available money.
Please feel free to call or email with further questions.
 
Ryan T[redacted]
Fixed Operations Director
Haley Automall of Farmville

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Haley stood by their decision to charge the part-only cost. It should be noted that while the dealer states the parts cost is roughly $180.00, the same OEM part can be had from other locations, including GM Parts Club (OEM GM part #[redacted]) for as low as $92.00 new. As such the dealer, while attempting to provide the appearance of some sort of good faith, is actually not doing so as they are grossly inflating the parts cost.
I never agreed or stated that anything I had done to my vehicle caused the issue as Haley states. The original lock cylinder did have to be drilled out due to it seizing, which is a known issue relating to the recall. However, it should be noted that even after the cylinder was drilled out, the vehicle would start, run, and drive as normally expected, though without the protection of a locking mechanism. When the dealership applied the recall repair, the vehicle would not start, and the steering would not turn. Applying logic one would see that if the car started and drove before the repair and did not do so after the repair, then the repair caused the resulting damage. If the dealer was concerned, as they stated, that the drilling of the cylinder would be an issue, then that should have been brought up and addressed before commencing the repair. 
The implication by Haley is that their mechanics never make a mistake in any repairs, though when my vehicle was handed over, the bottom column of the steering housing was still not installed and I had to fix that myself.
Regards,
[redacted]

Review: I have terminated my relationship with Highland Propane due to what I consider price gouging. I purchased my underground tank for them in 1997. To date, I have been unable to locate the original contract for purchase of the tank (if they actually gave me one I do not remember). I found the check number and amount for the tank in my records but no longer have the original of the check.

I asked for their assistance in my original letter and have spoken with them now 3 times. I was told that their records on my account do not go back that far. I find it hard to believe that they have no record of my ownership or the repairs that they made to my system. They are fully aware that without this documentation, I will be unable to purchase propane from their competitors.

I would ask that you formally ask them to comply with my legitimate request to prevent this from getting to the legal system or the SCC.Desired Settlement: Evidence of my ownership or a letter from them to the effect.

Business

Response:

Offered customer special price on gas. Complaint resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

charging [redacted] per gallon on 160 gallonsI have left a message for them of Complaint of charging [redacted] per gallon on 160 gallons plus del chg of [redacted] and they have not called back. knowing my mother had also gotten oil and was chanrged [redacted] for 100 gallons delivered and she lives only about 10 miles away roughly.Desired Settlementthe real oil rate not an increased oil rate.Business Response Suburban Propane rebilled the consumer on 2/10/14 and we consider the matter closed.

I entered into a contract in July of 2006 to buy, install at my cost and pay for my own 500 gallon propane tank at my property I did this at considerconsiderable cost to my self with the guarantee that my cost of propane would not exceed .57 higher than their cost ever. in the fall of 2013 I noticed a huge increase in pricing and then again into winter of 2014 I believe I spent nearly 5000.00 dollars to heat 1300 square feet!!I asked them to look at my account as they filled it again in September of 2014At a cost exceeding .57 over market . I called them on it and they reduced the bill by 200 dollars or so .I then asked that they review my account and issue a credit in the amount charged in excess as agreed to in my contract . After repeated calls and speaking with [redacted] in accounts I asked to have the manager call me aas of yet I have not heard ..Desired SettlementI believe they should issue me a check in the amount that they overcharged me for all of the years I was a customer of theirs . I was going to just have them issue a credit to my account but the manager did not return my calls and I am now signed with a different providerBusiness Response Mr. [redacted],I received your complaint from the Revdex.com, I apologize but it appears that much of the delay in getting a response to you was the fact that [redacted] is no longer in existence and your account is serviced by Suburban Propane. The Revdex.com did get a hold of us and I have corrected their information for our business and our contact information. I also understand you spoke with [redacted] in our office and she forwarded your concerns to me as well. I called and left a message for you last week and until today I did not have an email to contact you. I apologize for all the delays and hope I am able to resolve you concerns.I reviewed your account and it appears that last winter was not billed in accordance with your understanding of your agreement with Suburban Propane. I reviewed your contact and noted the line where it referenced "$.57 over market" and it noted the current price for the delivery in 2006 was $1.99. I am going to assume "market" means "cost" since it is not a term currently used by our company. Last winters "market rate" as is stated on the MASS DOE Website averaged about $3.44 per gallon last winter, so I am going to assume you were not supposed to be paying $.50 more than that. I took at a look at last winters charges and compared them to our costs which were about $1.90 per gallon averaged out over the course of the winter. This would have put your price at $2.40 per gallon. I would like to go ahead and have your account rebilled at the $2.40 per gallon, which should leave a credit on you account. Due to the unpredictability of the propane business it is not feasible to offer prices over "market" because the term really has no basis or hard number to track it to. Unfortunately when [redacted] set up your account they really did not tie your account to any set number that could be tracked or referenced going forward. I would be willing to offer you a price on a seasonal basis but we will need to move you to something that does not use the term "market" so we do not run into this problem again.Thank you,[redacted] Suburban Propane L.P.XXX-XXX-XXXX

Review: I was a customer receiving propane deliveries from Suburban propane, formerly Bayless Gas, of Damascus, Ohio. I purchased my propane since the fall of 2006, I replaced my propane furnace this summer and requested they remove the propane tank from my home location. Suburban propane picked up my tank, it had 30% propane in it (approx. 150 gal.) at the time they picked it up. That date was Oct. 7, 2013. The contract called for them to pump off the remaining propane and issue me a check for the unused propane. They picked up the tank at 2;53 Pm and gave me an invoice for the pick up stating that they would refund me for the unused gas. Inv. #[redacted]. Since that time I have called them at least 4 times to find out where my refund was. They put me on hold, then switch me to another person. They then promise to call me back with the information. They have never called back yet. Yesterday, 12/11/13 I called 3 times, they again promised to call back and never did. I called again this morning, 12/12/13 and they once again promised to get back to me today. Guess what, no body called. I told them I was going to file this report. I guess they don't care. They told me the person at the headquarters that handles this stuff is someone named [redacted] This amount of [redacted] gallons represents over $[redacted].Desired Settlement: I want refunded for the [redacted] of propane left in the tank as promised

Business

Response:

Apologize for getting back late. Have been very busy due to the bad weather. Consumer has been refunded $[redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] I accept the offer, although I don't understand how the value of the refund of 150 gal. is less than ** per gallon. I have to think the current price at the time of pick up was at least in the [redacted] range.