Subway of Macon

We purchased SmartCore Vinyl flooring for our living room, dining room, kitchen and hallway thinking that this was good quality flooring that would hold up for a long timeThe floor was installed by a professional installer we hired, with no flaws in MarchTwo months after installation the floor started separating at the end of the planks, to this day it continues to separate in several different placesThe company sent out two of their own Independent inspectors who have declined our concernsThe last Inspector concluded that this is an installation related issueThe flatness of the floor is not within the manufacturers guidelines for sub-floor flatnessThis can and will cause excessive movement of the floating floor resulting in areas that have end joint gapsWhose floor is perfectly flat? We previously had laminated flooring that lasted over years with no issues separatingI wish that we had previously read the reviews on their website before we bought this productThe r

Newly Constructed house, year old, four Shaw Laminate floors have been installedAll defective
House built by **Floors installed by **Laminate Floors defective
Floor #stain was off so there were boards without stain
Floor #wide spacing between planks, poor craftsmanship
Floor #boards came detached from one anotherWas told from installer there was a locking mechanism
defect
Floor #went with a floor that was to be gluedplanks came up just hours after installwas told
from installer that the glue wasn't strong enough
Shaw blames installer, installer blames shaw flooring

On May 27, I purchased Shaw Vinyl Flooring, Perpetual Oak from ** for a total of $1,plus taxI also purchased shoe molding and transition pieces for $I purchased felt underlayment from ** for $plus tax, to reduce noise and provide a cushion over the hard concrete slabBefore installing the flooring in early June 2017, it acclimated in the house on a flat surface for about days at an average temperature of degreesWe also ensured that the expansion gap from the wall was within the guidelines set by Shaw per their installation instructionsIn late October 2017, after the first cold spell, the floor began to come apart throughout the house as well as delaminate on one plankI contacted ** who contacted ShawAn inspector hired by Shaw conducted an inspection of the flooring in late November I was denied access to his reportIn early December ** contacted me and advised Shaw found that is was not a manufacture's defect but "Improperly engaged

We purchased this company's vinyl tile flooring product through **We installed it in November Within months the flooring was breaking apartThe interlocking parts of the Vinyl tile were braking off of the boards themselvesAlso, the top part of the boards are separating from the bottom partAlmost like a sticker peeling offWe filed a complaint through **A Shaw representative contacted us Via mailWe then were contacted by a man to come and investigateHe came out and took measurements and picturesA couple weeks later I received another Letter in the mail stating that they would not help out with the matter in any way and that they thought our floor was not levelOur home was built in it is all one levelIt may look "unlevel" to the laser machine they used because the tops are peeling off of the boardsWe are only having problems with the boards in high traffic areasif our floor was uneven they would be falling apart everywhereWe exchanged a bunch of ca

Purchased carpet that is wearing horribly after a few monthsMy house was floodedI purchased carpet for this room through the company that was putting our house back to normalIt was installed 4/29/After months we started noticing a lot of wear in front of the couchIt is just my husband and I living at the houseWe have a large couch so when you sit on it, your feet don't touch the floorWe also don't wear shoes in our houseI contacted the people who we purchased the carpet fromThey sent someone out and agreed it looked badIn the meantime I had the rest of down stairs carpeted with a different carpetI showed that installer the wear and he told me to contact Shaw because it shouldn't be wearing like thatIn Jan I was finally contacted by ShawI sent them picturesThey then wanted a sample pieceSent that inOn 5/4/I received an email saying that the lab tests said the carpet is fineI questioned that because no one has seen the carpetIt looks horrible an

Our carpet only lasted nearly two yearsWe had to replace the carpet because it looked discolored, worn, and mattedOn 1/13/we spent $14,on Shaw carpet including the installationIt began to look worn and matted after about a yearWe started to get complaints on how run down our carpet looked from customers that dined in our restaurantOn 12/27/we had to spend $15,to get the carpets replacedWe had a Shaw inspector come to look at our carpet and they stated that they would not cover our warranty because they were able to take a piece of the carpet and clean itFirst of all they didn't show up to inspect the carpet until after the new carpet was installedWe gave the person that set up the inspection the date that we were installing the new carpet and told them they needed to come before then but they wouldn't give us an exact date of when they were going to show upSo when they didn't show up to inspect the carpet we called our flooring company and they tol

Poor performance of the Shaw carpet in my new homeI contacted Shaw, who sent an inspector from ** on December 14, He did a complete inspection of areas of complaint and stated a report would be sent to Shaw within daysSince then I have received no contact from Shaw, in spite of two letters to themI would like a copy of the report, to determine what should happen now, and how to resolve this dispute
Product_Or_Service: Wall to Wall carpet

Purchased "upgraded" carpet when home was built in Had it professionally cleaned every year and carpet looks years oldVery dissatisfied with the quality of this "upgraded" carpetHave been dissatisfied for years and have tried to get a resolutionUnfortunately, nothing has come of it yetWe have had the carpet professionally cleaned each year and we don't wear shoes in our house, just socksThe carpet still looks gross and something needs to happenI don't have details of the carpet but we built the home through ** in and I'm sure they have everything you're looking for

STAY AWAY
WARRANTY ON LAMINATE IS ONLY GOOD IF YOU DO NOT GO IN THE ROOM DO NOT CLEAN THE FLOOR AND IF YOU DO WALK ON IT WEAR SOCKS
ALL DAMAGES ARE EITHER YOU MOPPED SPILLED SOMETHING OR HAVE AN ANIMAL THAT URINATES ALL OVER THEIR INSPECTOR SAID SO

Purchased Lifeguard carpet through *** *** in *** *** *** The carpet was sold to me with spill resistant guarantee falselyOn or about December 21, I visited the *** *** showroom in *** *** *** *** *** is a large distributor of Shaw flooring in *** *** *** The manager of the facility, April, showed me a spill resistant piece of carpet that was also pet resistant to urine soaking through the carpetShe showed me the sample of the carpet with Lifeguard by pouring a cup of water over the carpetThe water beaded up over the carpet but did not soak through the carpetI was told that it would do the same thing with dog urine so you could quickly clean it upI paid double what I would pay for a piece of carpet to get the pet resistant Lifeguard carpetUpon taking delivery of the carpet and paying to have an installer put the carpet in the carpet completely failed when I tested several areas with small amounts of waterThe w

I purchased Shaw vinyl plankingWithin weeks after installation, the floor started buckling, warping, etc
Between 10/- 11/6/2015, I bought a total of pkgsof Shaw Matrix Perpetual Oak vinyl planking from **In March, 2016, I hired an independent contractor to install the product in my kitchen, dining area, sun room, foyer and basement bathroom and bar areaThe installer is a professional and followed all instructions perfectlyWithin a few weeks, I started noticing that the floor was warping and bucklingI went back to ** and they assisted me in filing a claim with Shaw IndustriesShaw sent out someone whom they referred to as an "independent inspector"The man had never seen or heard of vinyl planking before but, nonetheless, tried to convince me of what a genius he is in all matters of flooringHe made ridiculous claims such as the floor temperature ranged between 89.4F and 93.3F which was so ludicrous it's downright laughable (supposedly, the acceptable temperature

carpet wearing in new home after weeks, moved in 3-17-the business refuses to replace itthe carpet is wearing in the living room where my husband and I sit and other places throughout the homeI contacted the builder, I notified him april 23rd by email about the carpetwe purchased this home 3-17-and weeks later the carpet was worn and crushed, it looked like matted dog or cat hairfinally a inspector from Shaw on or around May 14th, he took pictures and wanted to see our vacuum cleaner, why I don't know, however, he told me if I didn't hear anything from him in days to contact ** againI contacted ** again end of may or before and told him I hadn't heard anything, he said that he would contact them, still nothing for weeks to followfinally I contacted ** on 6-and told him other spots were wearing and the original ones were worsehe said he would contact them again, to my surprise on 6-I received a copy of a letter Shaw carpet had sent to ** saying that acc

New laminate flooring started coming up shortly after two yearsShaw Industries refused to make good year warranty

My Shaw Wood Flooring is not adhered to the floor correctly in over areas
Our home is new construction built by *** *** They claim they installed our engineered wood Shaw Panorama Dusk flooring per manufacturer recommendationsAfter moving in we noticed many areas where the flooring was loose and bucklingWe immediately notified the home builder who purchased the flooring from Pro Source in *** *** The home builder informed us he was not responsible since the defect is with the Shaw FlooringHe informed us he would however file a claim with Shaw and we are still waiting for a Shaw representative to come out and inspectWe have asked *** *** on numerous occasions to provide us with a claim # and they have failed to do soI contacted Shaw on July 20, and they confirmed that the installer would have to file the claim so we advised *** at that time
We had Shaw Wood Flooring in our previous home for over years with no issues what so everWe were v

Defective Shaw Classico FlooringI purchased cartons of Shaw Classico luxury vinyl plank flooring on 4/1/In addition, I also purchased step nose and multi purpose reducersAfter a month of the flooring being down, the floor has dented from kitchen chairs being on it and just use of walking on itIn addition, there is also scratches in several areas while being under useI contacted the flooring company I purchased the flooring from and they filed a claim with ShawShaw sent out a "independent Inspector" paid by them and he said in his report to replace the defective planks and did not include any of the pictures he tookThis would entail buying more product and having to rip up different areas on my first floor of my houseHow many times would I need to do this if this happened within a monthThis is unacceptable! I have requested Shaw to return this floor since it is not performing as they advertise it would and is defectiveThey have refused to retur

Three years ago, we had a product called Boulevard(style)/Cool Khaki(color) installed in our home The total bill for product and installation was $It is just my husband and I that live here, we are retired, so our flooring was not "overused" or "abused"I use ** to keep it clean (damp mopping) and yet, after two years, the product began to de-laminateA few of the boards did not lay totally flat when it was installed and would catchEventually they began to chip and finally peel
After A YEAR, of working with our flooring store and the Shaw rep, we finally got an inspector out hereOur claim was denied and so the flooring store is going to repair the damages at no cost to usCLEARLY, the fault was with the productWe are thinking of replacing some other flooring, but I will avoid any Shaw product or anything manufactured by any of their subsidiariesNot because all of their products are bad, but because they don't stand behind their productsI know my little voice will not make much difference, but our flooring guy said, "Shaw is the worst" and they rarely honor a claim"There should have been a disclaimer, "Install this product at your own risk!"

New carpet has pulls all over itI spent weeks shopping for carpet, and had new carpet installed on September 9, I noticed within a few days that there were places where threads were pulling from the carpetWithin a couple of weeks, the pulls were all over the roomI contacted **, and they filed a complaint on my behalf with ShawEventually, there was an "independent" inspector who stated that the carpet was fineThe lady at Lowes blamed it on my dogs, however, I specifically asked for carpet that would be good for people with kids and animals and this was recommendedI have always had dogs and have never seen this

What We Want:
We want Shaw Flooring to refund the $2,we paid to purchase their carpet and have it installed in our home
Background
On April 21, 2014, we purchased Shaw carpet (Town Creek II Color Pine and Cadet) from **The total cost for the carpet and installation was $2,We have used ** for over years and have always been satisfied with their qualityOur problem is with the manufacturer of the carpet, Shaw Industries
Warranty and Our Issue with Shaw:
Limited 15-Year Abrasive Wear Warranty
Shaw warrants that your carpet will not exhibit significant twist loss or loss of texture from foot traffic for a period of twenty (20) years when used in an owner-occupied residence in a proper indoor installationLess than a year after the Shaw carpet was installed, it began to show significant wear and loss of texture, although it is in low traffic areas (master bedroom, upstairs hall, upstairs steps)Only two of us live in the house, we do not have

Shaw will not stand behind their wood flooring They also will not return my phone calls
We opened a claim (XXXXXX) on our engineered hardwood floors The finish is coming off and a few boards have splintered The problem is through out the house, not in a single location They sent an extremely unprofessional inspector out and denied the claim They said the floors were damaged due to mid-high levels of moisture When I questioned how/why, the only response I was given is "it's on the report" I have yet to see a report I purchased the same device the inspector used and did not get any reading that was mid-high Everything was completely normal When I called back and let the claims manager know, her response was "those readings are only as reliable as the day it's taken" She still refused to elaborate on why they claimed moisture was the problem We have no signs of moisture issues on any other part of our houseShe now refuses to return my phone calls I've left mu

Reference denied Shaw claim #**Plank separation is propagating throughout with gaps now over 1/8" wide
** (Shaw) product identification:
609HFLWA
HANDSCRAPED
BRUSHED SPICE
" X 36.2" X 7/"
ITEM NO
Purchase by **, Builder, on 11/30/16, from **, cost $5,749.18, for new construction installation
I purchased this new home in 3/Claim #** submitted through ** on 2/3/and denied by Shaw on 2/27/A business ethical conflict of interest exists in that Shaw's Inspector was a former Shaw EmployeeThe Inspection Report is vague, non-scientific and does not contain evidence supporting the conclusionThe report is clearly biased to the commissioning party compensating the InspectorThe report is flawed in many waysPnew construction should be yesPProblem should be progressingPnail - staple installation is checked, not nailed - stapledPGapping is the issue, but no measurements were takenPObservations/Comments - Identification of product as