Subway of Macon

Engineered hardwood flooring installed in our new construction home has been peeling and splitting
We purchased a new construction home in March with new Shaw engineered wood flooring throughout the main living area Within a few months the flooring began peeling and splitting We notified the home builder who came out and replaced the affected boards The installer replacing the boards noted several bad boards straight out of the box were already beginning to split and discarded them After the replacement of these boards, the floor continued to peel and splinter Recently our son was walking on the floor and a piece of wood snagged on his sock and stuck into his foot We submitted another request through the home builder who submitted a claim with Shaw since it was their opinion that this is a manufacturing defect Shaw sent an independent inspector out to the house to inspect the floor and the home conditions I was informed that the ideal relative humidity in our h

yrlaminate flooring buckling in under a yearHave contacted *** *** *** *** *** *** the flooring installer company*** *** has contacted the flooring manufacture Shaw Industries, Incthe floor was put down a year ago in JuneWe started to see buckling in the floor in March of this year, through out the home*** *** from *** *** *** came out to view the situation and took pictures of the flooring*** said it was bad all through out the homeThen Shaw Industries had a independent representative come out to our homehis report said the home was too dryHe only checked one room!! Never went through the entire home!! Then we had *** company come out and replace the bad flooringAt our own expenseWhen the installer *** *** came out to repair the flooring he had to pull the refrigeratorAll the boards were warped and twisted and the moldings were peeling off the wall!! We would have never seen this if we hadn't had

Finish on flooring started to fail shortly after installationShaw refuses to honor warrantyShaw refuses finding of independent inspectorBought flooring from a local dealer and had it installed by her installersFloor was supposed to have a special factory coating to resist scratches and a year warrantyAfter the floor was installed (June 2014) we realized there may be something wrong with the floorThree months after the floor was installed, we contacted the dealer to tell her something was wrong with the productThe sales rep did not come to look at the floor until July 2nd (more than one year after installation)Claim denied in August at which time we asked to have the claim reevaluatedA second "independent" inspector was sent out in September Called dealer to see if she had received a report from the last claim inspection; the letter sent said the claim was denied due to negligenceWe later contacted Shaw flooring and were told to return our two unuse

RE: Claim #** Defective flooring product
Shaw Industries Claim #**We purchased Shaw laminate flooring June and it was installed July by ** We have noticed numerous corners of the flooring turning up throughout the rooms we have the laminate inThere are also areas of the individual laminate pieces that the top layer of the laminate have peeled off In addition there are numerous areas of the flooring that along the long side of the individual flooring boards they are turning up as well I contacted ** and they came out and submitted a claim to Shaw Industries Shaw Industries had an inspector come out in June and he did a very thorough inspection and even found a few new places that we had not see before where the boards had a gap between them, appearing that the locking system may have broken or failed The first inspector also found some areas where the flooring had quite a bit of movement up and down, again appearing that the locking system had failed and

This is a contract dispute complaintShaw is refusing to honor its warranty against pet urine stainsWe purchased this carpet because it had a lifetime warranty against pet urine stainsWe were given the AnsloNylon warranty brochure after we purchased the carpet
The dog urine is not coming out from our dogI put in a claim to the store we bought it fromThey gave it to Shaw carpetsShaw carpets send an inspector to our house who in turn verified that the stains were indeed pet urine
*** *** the claims manager at Shaw carpets refused to honor it's warrantyShe's trying to pass the buck back to the company who I bought the carpet fromI then spoke to Shaw regional director ***She said she'll look into it and return my call the next day*** never returned my callShe's giving me the brush off
I would like a refund: I would like the replacement cost of the carpet so I can replace it with an equivalent carpet

My new laminate flooring looks worse than my year old carpetingI looks as if the USA Hockey team practiced on my floorShaw Industries says this is how it is supposed to lookThe pictures on their website and swatches at wholesale house do not look like my flooringI wish I could upload a picture of how bad it looksShaw states they have no Customer Service Guarantee which I can understand with their substandard productsNo one in their right mind would buy this product if they knew what it would look like

Shaw Industries Incis has denied my valid warranty claimThe carpet in my home is showing extreme wear, including a hole in the carpet, after just years of use by one person (pets) and extreme care taken in the maintenance of the carpetUpon filing a warranty claim, the installer contacted Shaw Industries, who sent out an inspectorThe inspector wrote a preposterous report stating the carpet was soiled, despite being professionally cleaned just weeks beforeThe inspector even provided a ridiculous claim that my cat had clawed the hole in the carpet, despite being declawed

I purchased sqFt of hardwood flooring from ** (Natural Floors by USFloors 4.72-in Natural Acacia Engineered Hardwood Flooring) in August The flooring was installed by a professional contractorWithin days, I noticed that the flooring was getting scratched with useEven with pads on the chairs, it was scratchingSimple furniture movements were scratching the floorI made my concern known to ** and they recommended filing a warranty complaint with Shaw**, on record, confirmed with their experts and another flooring installer that the product was defectiveI filed the claim in late September through **The warranty claim was deniedI'm not trying to cause an issue for Shaw or **, but with the amount I paid for this flooring, it should not scratch like thisI should have a floor that looks like $10,000....not one that I'm embarrassed to let people see now
Product_Or_Service: Natural Floors by USFloors 4.72-in Natural Acacia

Shaw refuses to honor its pet urine stain warranty on newly purchase carpet
In March of this year, we purchased and installed Shaw carpet in my son's condominiumWe selected Shaw carpet specifically because Shaw advertised and warranted that its carpet was resistant to pet urine and pet urine stainsThe warranty documents that Shaw supplied us attest that the carpet will resist pet urine stains, and provides a year guaranty against such stains
My son has a small Yorky terrierAlthough the puppy is house trained, it had several small accidents on the carpetOnce the stains were discovered, my son blotted them up and then used Shaw r2x Carpet Stain Remover to treat themNonetheless, the urine spots discolored the carpet in several spotsAt no time did my son apply bleach or for that matter any other form of cleaner to treat the stainsIn fact, any suggestion that he would have used bleach is ridiculous because the carpet is dark brown in color and everyone knows that b

Not honoring warranty of a product saying issue of buckling of entire floor is due to water from dog dish
I just recieved a denial letter from Shaw stating the reason they believe there is buckling over my entire laminate flooring is from my dog dishI have two dogs both under lbs they could not slobber that much water in years, let alone It wold be almost amusing if it were not such an expensive product that was sold to me as being appropriate for kitchen useIf I cant even feed my lb dog there how can I be expected to complete the daily kitchen functions of a mom? I looked to see if there were other complaints or if maybe my dogs were having water fights while I was at workLo and behold I am not the first to complain of this exact phenomena and not the first to be blamedOthers have also been told that they must have gotten foors wetCome on, Shaw do betterHonor the warrantyDo not sell a product for kitchens that cannot stand up to day to day useAnd use inde

Laminate flooring that is bowing, cupping, chipping, and discolored that we want replacedWe moved into our new home back in February of last year (2016) and have had several issues with the Shaw, laminate flooring installed in our homeWe had a large section of the floor bleached by a rug/sunlight, bowing where the sections of laminate come together, and chips in numerous locations
We chose our flooring based on its durabilityThe flooring was offered through a design company that works with our builderSince moving in, the issues that we have experienced based on the flooring warranty, should never happen to the floorOur warranty clearly states that the specific issues we are having should not happen when properly maintained, which it isWe expect the flooring company, Shaw Flooring to take responsibility as our defective floor goes against everything its warranty saysOur floor has a 20-year warranty, but we do not believe the practice of replacing individual planks multi

My husband and I had Shaw Tuftex Premier Carpet installed in our new homein April We noticed and reported many problems after months
We have square yards of Tuftex Stinmaster Shaw Carpeting.#installed in new home @per square yard
Occupied home April 27,Problems occurred within first few weeks Carpeting looks discolored, old, worn, flat , fuzzy, and is loosing its pattern .First complaint was sent to *** in June Our Sales rep is *** has notified Shaw industries and **(We have no problem with ***) We paid the upgraded price from the builders allowance to ***
I am receiving the same form letter from ** that they send to everyone filing a claimThey claim carpeting is performing within industry standardsThere are claim numbers involved.*** (Shaw) and *** ** the company that makes the yarn They even had us supply the make and model of our central vac systemWe are senior citizens living in a garden home and have done no

Shaw Floor HW208-Danner Color Hazelnut installed /7/is chipping, cupping, peaking, and popping
Floor installed 07/by *** a company hired by *** *** *** *** It was noted in 08/that the floor was not level The chipping, cupping, peaking and popping has gotten progressively worse Several companies are involved and they all are pointing their fingers at each other Shaw has sent two inspectors and both inspectors noted problems with flooring

Shaw Industries, Inc., does not directly administer consumer warranty claims despite being the manufacturer and responsible for defective productsShaw Industries, Inc., refuses to directly administrate consumer warranty claims despite being the manufacturer and thus responsible for defective productsThey have refused to handle my warranty claim directly and promptly and have referred my case to the online retailer of flooring merchandiseIn turn, the retailer has neglected to promptly resolve this claim because they are not the manufacturer of the defective product and thus not the responsible party

Upgraded carpet that is only months old has been evaluated by an inspector and stated carpet should be replaced but claims are still deniedWe built a new $400,home in and have lived there for monthsThe Level upgraded Shaw carpet that is in nearly square feet of our home is showing excessive wear and has been evaluated multiple times by an independent inspectorThe carpet quality continues to get worse and the inspector stated that there was an issue with the carpet and that the report would reflect thatHe also stated he thought the carpet should be replacedI have to call every week to discuss the ongoing claim that is consistently in review, denied, and reopened to review with no definite answersI have gone through the correct chain of command for warranty issues and have implored Builder to also take ownership of such a low quality productShaw has taken little to no ownership of it's warranty process and is less than willing to make this rightThe f

Small spill cleaned up within minutes ruined floorSeams separating throughout houseCorners separating as wellPrevious defect claim filed no res
I put sq ft of Shaw versa lock laminate flooring in my house months agoInitially a strange defect appearedI called my salesman, he came to the house and said it didn't look like anything he had seenThe next step was of the Shaw rep to come byAfter several weeks of runaround he finally showed up (late of course)He said the same thingIt took almost two months to get a claim going and an inspector outThe inspector told he saw zero signs of moisture damageThe report then came from Shaw stating it was caused by moisture damage and not under warrantyThey liedTwo months later I started noticing that seams were separating and corners lifting throughout the houseRecently a small spill occurred which was cleaned up shortly afterIt completely ruined the floorNow I have to pull the floor in my entire kitchenBecaus

The Matrix Franklin Hickory started bubbling after months of installationI installed Matrix Franklin Hickory in November of and by January I started to notice a bubbling in the flooring in one spot in front of my glass sliding doorsI installed it in my dining room and kitchen and that's where the glass sliding door is located next to my dining roomI have a curtain on my glass doorsI went and told ** about it cause it where I purchased itthey said they will let shaw industries know about it and Shaw will send inspectors over to take a lookA week and a half later I hear from ** that my claim has been denied cause we didn't have blinds for our glass doorsThe cause of the bubble is from the sun and we need blinds on our doors instead of curtainsI feel that if the floor cannot handle any kind of sunlight then it should be stated on the box that it should not be in sunlight and with the display and on the outside of the box that this flooring should not have any k

Poor construction of carpetCarpet does not stand up to wearIn September 2015, I purchased Shaw's Harbourfields II, Ocean View CarpetThe carpet has a year stain, soil, pet stains, texture retention and abrasive wear warrantyThe company will not honor the warranty, which is only three years oldThe carpet pile is coming up (strouts) and the carpet holds stainsThe abrasion wear is terribleThis carpet was purchased through **The carpet that this replaced lasted over years

Have only had the flooring for around years and Floors are lifting and peeling, product is horrible! warranty not honoredWhen we built our home our contractor talked us out of getting hardwoods and assured us the laminate hardwood floors where much more durable and held up better with childrenHowever within the first months of being in our home the flooring began to liftcalled the installer out and they glued them back down and assured us they would holdSince then, it did not hold and much of our entire floor is now peeling, bubbling and liftingWe attempted to file a warranty claim through Shaw floors which again was a nightmarespent months on the phone with the installation company trying to get the claim filed (because you are required to go through an installer) The girl guessed we had Shaw flooring and told me this was an ongoing issue with their flooringOnce we finally got the company to file the claim after continued calling and emailing it was denied du

Product mislabeledNot suitable to be installed in certain location typesI purchased this product from **The product was installed by a professionalAfter days, the product started to buckleAfter contacting the manufacturer, I was told, sorry but this product is not recommended for extreme temperatures and they would recommend another of their productsIf this product was labeled properly, the product would not have been purchased