Sun Chemical Corporation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11136281, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On Tuesday, February 23, I received a phone call and a voicemail from Ms [redacted] at 9:AM I returned this phone call at 11:AM and had the opportunity to speak with Ms [redacted] As she picked up the phone, she mumbled quickly through a "scripted" apology, which I felt was anything but sincereI explained to her that the technician had come out to service my refrigerator last week and that it was now working properly (and I stressed to her that this was only for the time being) I communicated how frustrated I was with the repeated service calls that I have had to endure I stated again that I wanted a replacement product and an extension on my service warranty or commitment letter She responded, saying that there was no way to get a replacement item at no cost, and that my commitment letter for free service on the product was good until April 18, 2016, and to call back if I had any problems within now and that time frameI told her how I'd had repeated major problems with the product and how the same part was replaced several times I also told her how disappointed I was in the company and what they offered to the consumer I asked her for a service warranty extension, and she said she was unable to do this I asked her to explain the difference to me between a service warrantee extension and a "commitment letter," which is what I have She did explain the difference (which is miniscule but that's beside the point) in a very rude and snotty tone I was taken aback by her tone from that point on in our brief and utterly disappointing conversation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although GE did send someone out to fix the fridge, I ended up paying a total of $dollars to have the issue resolvedAs stated before, the fridge is in pristine condition which the GE repair man can attest to and I have lost hundreds of dollars in groceries over the past yearTo have a year warranty on such an expensive item is absurd, there is an IMPLIED warranty when investing in such equipmentI expect a brand new fridge to last over a year, and if not, I expect the company to do right by its paying customers and resolve the issue fairlyCharging me $dollars for a $fridge is hardly justified, especially as I watched the repair process being completedThe repair man did not even look at the fridge at firstHe asked me what was happening, the issue, and so I explainedAfter I explained, he stated a price off the top of his head without even opening the fridgeWhen I asked if he would even check the specific piece for malfunction or damage, he acted as if that was a silly questionHe stated he has changed thousands of "motherboards" and sensors (all of which are one part that allow an entire fridge to function)I was shocked, it seemed to me that GE is aware of this common issue but doesn't address it in the manufacturing process because house calls like this generate revenue for themUnethical and uncalled for Also, I have done some investigating with the serial number of the part replacedSeems to me, the MAXIMUM price for such a piece averages around $100, please see the attached photographsSo yet AGAIN, GE marked up the price just to mark it down at a "discount" of 25%In the end, no discount was actually given, instead GE made money on this house call with the part, and labor fee(note the receipt, GE appliance man was in my home for a total of minutes @ $That is more than most lawyers make.) Regards, [redacted]

[redacted] This complaint has been resolved # [redacted] GE gave me a refund on Friday, August 26, and took their washing machine back.Thank you, [redacted] ***

Thank-you for the opportunity to review this consumer’s situation GE has offered to reimburse $and pithe unit in question Please contact me if there are any other questions or if I may be of further assistance

[redacted] [redacted] Yes it was resolved and the chairman at GE [redacted] was wonderful and very helpfulThank you Revdex.com for helping resolve this matterSent from my iPhone

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE refrigeratorDue to the numerous service calls on this (in-warranty) refrigerator, I have agreed to exchange it for a comparable GE modelHe is going to look around at some of his options and call me back to process the exchange Please contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity tore-review this consumer’s situation GE is scheduled to service the unit in question on 11/11/ Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe business has performed this action and, I will consider this complaint resolved Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have reached out to Mr [redacted] to discuss his concerns regarding his recent GE repair bill but I had to leave a voicemailPlease let me know if you have any other contact numbers to reach him at other than the one listed in the Revdex.com complaintSincerely, [redacted] Program Manager

[redacted] This complaint has not been resolvedGE has refused to refund my money for the defective washing machine I have done some research, and I am aware that GE had recalled similar machines for the same issues I have contacted a lawyer, and I intend to take legal action against GEI have also found other people on line who have been experiencing the same issuesThe lawyer is looking into a class action law suit against GE I would appreciate if the Revdex.com would not list this complaint as resolved, as it is very far from being settled

Thank-you for the opportunity to review this consumer’s situationGE was called to schedule a service appointment to inspect and proved a repair estimate for a range GE inspected and provided a repair estimate for the range in question The fee for this service is fully disclosed at the time the service call is scheduled Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that a GE Factory Service technician was out to service Mr. [redacted] ’s washer on April 30, 2016 and found no fault with the unit. The unit is out of the one-year manufacturer’s warranty. As a gesture of goodwill GE has offered Mr. [redacted] a buyback in which he has not accepted and the offer is due to expire today, May 16, 2016. If he wishes to accept the offer he is welcome to give me a return call at [redacted] 8-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Have not spoken with rep yet so do not have a resolution yet Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] [redacted] [redacted] [redacted] Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We have had three visits since my complaint They have installed new igniters but the situation persists GE doles out parts without regard to the real problems, so each visit results in only a partial fix There is always another part to order, and time ticks by Thanksgiving is next week and I am still without a reliably functioning range It has been two months and more than six technician visits I need a solution to this situation, and GE is not providing it.Regards, [redacted] ***

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has offered to replace Ms [redacted] ’s refrigerator with a comparable model at no charge due to excessive service Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI spoke with Ms [redacted] on 1/14/and apologized for the trouble she is experiencing with the glass of her oven door I explained that the unit only comes with a one-year warranty and any repairs beyond that year would be the consumer's expense If she would like to have GE service out to service the unit, I explained that she would be responsible for the home call fee, labor and as a good will gesture, we could offer to discount the parts only by 50%The discounted offer is good through the end of the business day on 2/15/ Please let me know if you have any further questions or concernsSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Serial: [redacted] -----Original Message----- [redacted] [redacted] Mr [redacted] I'd be happy to reach out to our quality team for refrigeration, but to do so I'll need your complete refrigerator model and serial# Thank you sir Sincerely, [redacted] GE Consumer Relations Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms [redacted] ’s refrigerator is over three years old and out of warrantyAs a gesture of goodwill GE has serviced the unit over the last three years at no chargeAt this time GE has offered her a significant discount into a new comparable model in which she has declinedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]