Sun Chemical Corporation

I have agreed to reimburse the cost of the service call

Thank-you for the opportunity to review this consumer’s situation.I left a voicemail with the consumer today 2/23/ Per Department of Energy (DOE) regulations all washer hot settings have cold water mixed in to reduce the temperature This is a government regulation that all brands must follow I suggested that she adjust her water heater temperature for warmer water and also using high efficiency (HE) laundry detergent will give better results Her washer is working as designed and no further action can be takenPlease contact me if there are any other questions or if I may be of further assistance

Thank you for getting back to me.No, the product is no longer under warranty or extended warranty I had a service from them in Nov where they had to remove the pan on the top of the fridge because it leaked In the process, they had to remove the pan to change it and according to the repairman who came in in March indicated somebody cut the waterline causing this leakage We did not get up there to cut this line so the cut must have been from the previous repair.In addition, after talking to customer relations with GE Monogram, they stated that the repairman never said that and indicated that the areas are totally not related I asked that they either send someone back so we can show them it's actually in the same area OR give me an email so I can take a picture to show the leaked area but they refused.The repair man came in and finished the job in minutes and charging us total of $with parts only cost $ This is outrageous.Thanks

Thank you for the opportunity to review this consumer's situationI have tried reaching Ms [redacted] on the 13th, 18th, 25th but have left voicemails each timeI will wait to hear back from herThank you, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situation GE is in the process of having the parts in question replaced Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationPlease be advised that Mr***’s refrigerator is nearly nine years old and out of warrantyGE has reviewed the dispute and as a final gesture of goodwill GE will reverse the $(invoice #***3) charge and stop the collection lettersSince the unit is out of warranty any future repairs would be the responsibility of Mr***sPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI just spoke with Mr [redacted] and apologized for the trouble he's had with the GE washing machineHe informed me that he's already had one servicer out but I agreed to send an authorized GE technician as a second look/diagnosis This appointment is currently scheduled for 4/from 8- The technician can communicate parts and labor charges based on his diagnosis/estimate I will follow up with Mr [redacted] after the visit from our GE technicianPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The service technician who came out to my home and looked at the dryer is not qualified to give an opinion on the engineering design of the lint trap on the dryerHe is simply a repair manFurther, he had a bad attitude! When he called to say he was on the way to come to our house, I told him that the visit was supposed be at no chargeHe said he had no knowledge of that and acted like there would be a charge! My son got on the phone and explained that GE would be payingInitially, he would not look at the pictures of the lint I have (attached)! He tried to blame the problem on the dryer being set to a low temperature on the dial at the time of his visit! Does he think we're stupid?! We told him that we use the high setting most of the timeThe temperature setting wouldn't have anything to do with lint bypassing the filter trap anyway! He tried several times to blame the issue on us not cleaning the lint trap after every load even when we told him that we do clean the lint trap after every load! He did say it was A FIRE HAZARD!GE needs to get it's head out of the sand on this issue! I have filed a complaint with the Consumer Product Safety Commission about this problemI am prepared to file additional complaints with the attorney general in [redacted] AND [redacted] if this cannot be resolved through the Revdex.comAdditionally, I am prepared to file suit against GE in Small Claims Court if necessary.I have tried to work this out with GE directly numerous timesI no longer want to hear from GE directlyGE should only communicate with me through the Revdex.com Regards, [redacted]

2/24/Per customer her Case Manager [redacted] GE is buying back her refrigerator in the amount of $The check has been cut and will be sent 3-business daysPer Leigh Ann she considers the case resolved unless she doesn't receive the check

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is still an unsatisfactory resolutionThe attitude and indifference shows that GE does not value their customers or their customers timeOne is at the "mercy" of GE service calls and if they had taken action to resolve the dishwasher service calls earlier than the weeks of service calls then so much vacation time would have not been necessaryThey showed no remorse or empathy for having to take so much time off of work, including the fact that there was a complete no call/no show, and that on my day off I had to sit around because they could not even locate their service tech who was ½ hours laterIf they could replace the appliance after service calls, they could have replaced it after I had planned on purchasing a gas range as well as a refrigerator, but no longer have faith in GE products, their customer service, their confidence in their products, or their attitude about their customersI will explain my experience to all of my friends, family, and coworkers, as well as posting it on social media sites and customer focused websitesI will also be filing a complaint with the Ohio Attorney General's office Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationGE is in the process of reimbursing Ms [redacted] purchase price of the dishwasher Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation GE is sending the needed part directly to MrBrodigan who will contact the service provider at that time Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer's situation Unfortunately we do not have an authorized servicer in Ms [redacted] ’s area to repair the washerThe options GE can extend to her due to the unit still being under the one-year manufacturer’s warranty are as follows: - (1) She can locate a local repair company and have the unit repaired and send in the receipt and GE will issue her a reimbursement for the service charges; or - (2) She can fax GE a copy of the purchase receipt [redacted] , and also mail in the serial sticker taken off of the washer along with cut the end of the cord off (plug) and mail that as well to: [redacted] and GE will be happy to purchase the washer back and she would be responsible for the proper disposal of the GE washer.Again, I am happy to discuss further and she is welcome to give me a call at her convenience at [redacted] between 8-5:EST.Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI have not spoken with Mr [redacted] , but wanted to extend an apology for the frustrations he's dealt with regarding his GE dishwasherAlthough the unit is beyond the warranty period, I can agree to refund him as a one-time good will gesture for the most recent parts order in the amount of $Please let me know if he accepts this as a fair resolution to his complaintSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response does nothing but confirm my situationI'm very much aware that the unit was picked upIt was delivered back to me on 7/with the same problem I've had four times now -- a bad condenser that was replacedThese two units have now had THREE condensers eachI bought them in Furthermore, customer service from GE as a whole has been atrociousAt what point do we decide enough is enough? I am asking for new units to replace theseAt this point, how much have you all spent fixing these bad units? How much confidence can I really have that I won't have the same exact problem next year, making it three years in a row? I paid too much money to spend half my summers with no AC and constantly on the phone frustrated to GE Obviously there is a problem with these units (at least, I should hope that GE doesn't normally manufacture such shoddy appliances)Just replace themThis is ridiculous Regards, [redacted] ***

[Ms [redacted] called to let Revdex.com know she has received her refund check.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 4/20/I spoke to the business last Thursday, and they gave me an estimate on the broken part #at + shippingI originally thought it was just one part that cracked, but based on the item design, it looks like I will need another part replaced (part #**), which will have an additional costI am not willing to invest this much money into the replacementSince these parts are sold on eBay, it's an indicator that they break quite often and are a common problemI am not willing to invest close to a $for the parts that might break again and that should not have broken to begin withI have owned several refrigerators that lasted much longer than years and never had this problemThis refrigerator is fairly new and should not have had this issueThis clearly indicates a defect, and the business should correct it without an additional cost on my partAs I spend close to on this unit, I am expecting it to last longer than yearsI called the business today and left a message explaining that I am expecting the parts replaced at no cost to meI would like to keep the complaint open until this issue is resolved Regards, [redacted] ________________________________________________________________________________...⇄ business got back to me this morningBased on their response, I would like to add some additional information to my complaint - is there a way for me to do that?The business is not willing to provide a replacement for the broken parts free of charge.First of all, the business is stating that my unit is years oldThat is incorrectI purchased this unit for almost $1,ONLY years ago - I have the Home Depot receipt, and I can provide a copy of that.Second, the business is stating that they are willing to sell me replacement parts at "very discounted" pricesOne of the parts is sold on eBay for with free shipping, and I saw another seller selling it at less earlier this weekGE sells this part for 134.50+shipping, which I believe was $15, and they are offering it to me for + shippingTheir part is overpriced (their original price is almost double of what I can pay on ebay for this item), and the discount is not sufficient considering I can buy it on ebay for with free shipping.I spent almost $on this unit years ago, and I am shocked that a company like GE cannot replace a frame for this unit at no additional charge to meI am very saddened and disappointed by company's stand on this issueI would like to update my complaint to add this information so that it can be posted on your web site.I will definitely be posting my feedback on their facebook page.Thank you,***

Thank you for the opportunity to review this consumer’s situationGE has advised Mr [redacted] that his warranty is a repair warrantyGE is scheduled to service the unit in question on 3/24/Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I bought appliances that GE refused to deliver and installI cancelled the order, talked to GE which by the way responded pretty quick when they got Revdex.com complaint, and we agreed that GE will deliver the order: install everything but refrigirator but bring the refrigirator into the house-while I will hire other people to bring it to the second floor and to installINstead of ordered by me GE Profile range for $they brought and installed one for $- instead of [redacted] they brought and installed [redacted] - looks like refurbished with no GE stiker and number; I hired people who brought refrigerator and installed it - the same time GE delivered it to my door -with NO PROBLEM to bring it and installed while GE advertised and charged for delivery and installationGE did not follow iys promises to install the hood - I paid to people extra for that Bring and install GE Profile Range I paid for, not the cheapest one GE substituted for; Compensate my expenses for refrigirator and hood installlaton that GE falsely promised in its website and TV commercials and for what they charged money for; Compensate my two days out of work that I was forced to spend while GE "delivered" the order: now I need another day in order to replace the wrong range GE sent and installed in my house

Thank you for the opportunity to review this consumer’s situationGEhas offered Ms [redacted] a discount into a new comparable GE refrigeratorShe hasaccepted the offer and the order has been processedPlease contact me if there are any other questions or if I may be offurther assistance[redacted]