Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Replacement fridge that was provided appeared damaged as well, both replacement and original fridge were returned to GEI have since purchased a new fridgeReceipt for new fridge was faxed to GE and I did ask for full reimbursementStill pending response Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You have not addressed the fact that I have been without a washer since 9/28/These "solutions" should have been offered immeadiately, in my first call with [redacted] at the call center and her follow up call you all were aware that there were no repair people here that are GE certified so why were these "solutions" not offered thenBy not addressing this issue in a TIMELY manner I have been forced to spend over $at the laundromat and $in gas to get to there not to mention the time I have had to spendThe repair time is out by several weeks now, especially with the holidaysAnd should I mangle the washer to send the cord etcwho is responsible for removing the now mangled machine??? how will I be reimbursed for it's removal Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationGE did not agree to replace the product in question Please contact me if there are any other questions or if I may be of further assistance

RevDex.com: I have reviewed the... response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The undisputed facts regarding this issue are that we hired GE to fix a problem with our refrigerator, while the GE Technician was fixing our appliance they damaged both doors, they sent out 7 sets of doors to our house over several months none of which were in any condition to replace the current damaged ones and now they want me to pay $800 for a new one of similar specs at a discount.I think GE should be ashamed of the way they handled this entire process. A company of this size comes into a customers home and causes damage that can't be fixed then tells the customer to pay $800 for a replacement of similar spec.The only resolution is for GE to fix my current appliance so that it is in the condition it was in when they came into my house to fix it, which they said they can't or replace it with the same model at their expense. This was their mistake. Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE did speak with Ms [redacted] on July 9, regarding the issue with her GE microwaveHowever, no resolution was given as Ms [redacted] ended the call by hanging upIf she would like to give me a call at ###-###-#### (8-5:EST) I would be more than happy to discuss furtherShe will need to have the model and serial number from the microwave available when she calls Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE is researching the availability of the part in question Please contact me if there are any other questions or if I may be of further assistance

Service was completed on 3/

Thank you for the opportunity to re-review this consumer’s situationPlease be advised that Mr [redacted] ’s GE Hybrid Electric Water Heater is out of warrantyGE has offered to assist him with service at no charge or a prorate discount into a new unitMr [redacted] has accepted to have service and is scheduled with GE Factory Service for May 6, 2016.Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE microwaveAlthough we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his request at a prorated priceHe is going to think about the offer and get back to mePlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Ms. ***'s regarding her complaint. Please be advised that Ms. ***’s microwave was over ten years old and out of warranty. As a gesture of goodwill GE offered her a $25 goodwill certificate to go towards the purchase of a new GE microwave. However, the certificate was issued for $50 in error and GE did reimburse her the $50 for her new purchase. GE will not be issuing Ms. ***’s any further compensation towards a microwave that as over ten years old. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We rejected the offer of the refrigerator being replaced and GE paying a small portion of our attorney feesThis refrigerator was less than months oldWe even purchased an extended warranty [redacted] came out times and made assumptions and ordered parts and couldn't fix itGEs own tech came out and said it was most likely open end loose connection or shortWe do not trust this refrigerator to not quit again resulting in loosing food or shorting out and causing a fireWe never were made an offer that was good for weeksWe want the refrigerator replaced and our fees backGE certainly doesn't stand by their productsI would never buy GE again or recommend to any one elseI find it hard to believe that they would want this in their own house with something that could possibly short out and cause a fireSeems odd that we couldn't get a response from GE till we retained an attorneyAll could have been avoidedAnd how do they know that it is working perfectly? We haven't heard from them since the ridiculous offerLike I said beforeIf this had been a simple fix we would have done thatBut it was never determined what the problem wasIt just came back on by itself.Totally unacceptable

Thank you for the opportunity to review this consumer’s situationPlease be advised I have left a couple of messages (12/& 12/8) for Babylyn Reyes to discuss the issue with his GE washerHe is welcome to give me a return call at his convenience at [redacted] between 8-5:00EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are requesting a new unit, not a refurbishing of the defective unit that was shipped to usWhen we purchase a new product it should not need to be repaired upon arrival Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI spoke with Mrs [redacted] on 2/and apologized for the trouble she's had with the dishwasherAlthough the unit is repairable, I agreed to refund her purchase price of the unit and pick up the appliance from the ***She accepted this as a fair and reasonable resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: GE exchanged the refrigerator with another GE was prompt in its response to my Revdex.com complaint and the exchange happened quickly at a time of my choosing I only wish I hadn't needed to involve the Revdex.com however, once I had, GE was very professional, courteous, and understanding which is what I would expect from any company with which I do business Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The two attached photos show what appears to be a melting oven part sandwiched between the two glass panels of the oven door This problem surfaced barely one month after purchasing the new oven costing us over $ We’ve used similar ovens over the last years, and never saw a defect such as this The GE technician just looked at the problem and didn’t even open the oven door to diagnose the issue It baffles us why a supposedly reliable company such as GE would refuse to do the right thing and either repair or replace either the oven door or the oven itself.Thank you for your king assistance in resolving this problem Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank-you for the opportunity to review this consumer’s situation Ms [redacted] will be forwarding pictures of the areas in question We will be speaking again after the holidays Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's having with his GE microwaveHe informed me that the complaint has been resolved by GE waiving the charges for the repair (which is scheduled for 2/22)Mr [redacted] has accepted this as a fair resolution to his complaintPlease don't hesitate to contact me for any further questions or concernsSincerely, [redacted] Program Manager

[redacted] They replaced the parts on the oven and since we haven't had any issuesThe microwave and oven are working perfectly